Date Received: 2023-10-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo is bankrupt. They have liabilities to customers denominated in XXXX and they don't have the XXXX They are retaliating against me by preventing me from moving funds, and converting funds to XXXX. Their customer service number plays music for XXXX minutes then goes silent. Clearly this is an attempt to get people to hang up and not get answers. Eventually the music comes back and then they assure you the wait time is XXXX minutes, but then it takes XXXX. They they come up with two different reasons for not cashing the check. First is it " risk '' department, then it is because of random metadata that they collected through unlawful spying they decide they are entitled to discriminate against me. The only " risk '' is that I'm aware venmo is bankrupt and dont have the bitcoin collateral and therefore any access that I have to money is a liability for them because it removes liquidity from their fraudulent system.
Company Response:
State: CA
Zip: 950XX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: On XX/XX/2023. {$2000.00} was placed on my Venmo account. I linked it up to my business XXXX account. Received confirmation. Requested to transfer money into amount XXXX {$2000.00}. Received email process confirmed at that point XXXX balance of my Venmo. Received email that monies would be received XXXXXXXX XXXX. Than a email stating XXXX deposits will be made. I called XXXX business no deposits etc..no hold etc. Than I call a Supervisor at Venmo she can not help me only a processing center I tell her Name XXXX I received email and confirmation and then XXXX told that it takes 5 days when in doubt all email are different then she staes I donot know cannnot help you. I call back they state the same thing I request to please speak to someone noone available so you take {$2000.00} out of my account provide incorrect information I must pay a major invoice for my company than you state you can not help me when in doubt this affect mer and my firm. Please see email received Please note this is XXXX as well XXXX XXXX XXXX XXXX on XXXX XXXXXX/XX/2023 Transfer Amount {$2000.00} Transfer transaction ID XXXX Estimated arrival XXXX XXXXXX/XX/2023 Destination XXXX XXXX XXXX You can see the status of your bank transfers by visiting your Account Statement. Bank transfers initiated before XXXX XXXX on business days will typically be available in your bank account the next business day, but it can take up to XXXX business days. Business days are XXXX XXXX XXXX bank holidays.
Company Response:
State: NJ
Zip: 07042
Submitted Via: Web
Date Sent: 2023-10-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-09-29
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/XXXX I received an email invoice informing me from PayPal that I had an invoice requiring payment of {$540.00}. It also said if I suspected fraud the I should call XXXX. I did and they attempted to refund my money by me loging onto my laptop and on to my bank ( XXXX XXXX XXXX XXXX. They told me I filled out the form wrong and they transferred {$2500.00} instead of {$540.00}. I thought I did the form right, but they said I didn't. Now they wanted to get the remaining amount back by asking me to go to XXXX to get gift cards to total the extra amount that they sent and blamed me for not filling out the form correctly. (XX/XX/XXXXme ) XXXX was told to leave my computer on and to to XXXX. I went to my bank instead. They informed me it was a scam. The bank received a debit of {$440.00} from them. They are phishing. Pay pal had a small paragraph about not responding to this email.. but I didn't see it. XXXX XXXX was the name of the lady I originally talked to at this fraud connection with an account of XXXX XXXX. The funds taken out of my bank checking account was from XXXX XXXX ( XXXX ). from XXXX, which I never use. Bank Alert ID XXXX, referenced XXXX XXXX. I have a member ID also. I have closed my account and opened another. My computer was left on as they requested and they had access to my files, of which I am changing all passwords on accounts.
Company Response:
State: CA
Zip: 93001
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My PayPal account ( XXXX ) was limited for quite sometime. On XX/XX/2023 I received a mail stating my funds are eligible for withdrawal. Upon trying to make withdrawal I get a message stating that " Sorry there's a problem ''. I'll appreciate if you let PayPal know, that they should let me withdraw my funds after holding it for 180 days. Because I think there is still a restriction placed on my account preventing withdrawals.
Company Response:
State: CA
Zip: 92084
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Managing an account
Subissue: Deposits or withdrawals
Consumer Complaint: To brief you about what is going on, I received my federal income tax return as a direct deposit into my Venmo account on XX/XX/XXXX it was for over {$20000.00} leaving my account total at {$20000.00} on XX/XX/XXXX Venmo froze my account & asked me to upload my government issued photo ID. I did just that. The next morning I received an auto generated email saying that my account could not be activated & that Venmo would hold my money for 180 days ( 6 months ) I was not able to spend nor transfer a single dollar from my account before my funds became frozen & in the email it said that I violated terms of use, I have called multiple times & spoke with supervisors about my funds, they all review the transaction on my account and tell me the same thing that they cant see any unusual activity on my account that would cause it to be frozen, let alone my funds to be held for 6 months. Those funds were deposited to me from a notarized XXXX XXXX XXXX XXXX XXXX XXXXXXXX as you can see on my account. I have waited almost 2 moths to receive my funds, I have been gettin extensions on my rent & also bill payment & when I finally received the funds Venmo freezes my account and says its holding the funds for 6 months. Thats unfair to me as a consumer & totally unfair & unjust to me as a person. Every time I spoke with some one on the phone they tell me that the department that is handling my case does not take calls or direct emails, & when I receive an email it blatantly says not to respond because it wont be answered. Who am I supposed to speak to about my funds. It seems my money is being stolen from me by Venmo. They have not provided any details about a user violation that they claim took place on my account nor a clear line if communication about my funds they are being bullies. Please help me to get my funds. I have studied the terms and user agreement and as far as a direct deposit of a federal income tax return I have not violated anything. Its my same name XXXX social security # just like they stated in the user agreement. Before the deposit my account was fine now that funds have been deposited its frozen.
Company Response:
State: NC
Zip: 28262
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: To Whom It May Concern, I am writing to file a formal complaint against PayPal regarding a concerning incident that not only affected me personally but also raises important issues of discrimination against the XXXX XXXX. On XX/XX/2023, my PayPal account was subject to actions that I believe were discriminatory because of my gender identity. Despite being a loyal and responsible PayPal user, I was informed that my account was suspended, and my funds were held for an extended period of XXXX days under the pretext of " PayPal loss recovery. '' However, what deeply concerns me is the belief that my account was targeted solely due to my XXXX XXXX. This action, based on my gender identity, is a clear violation of my rights and goes against principles of equality and inclusivity. Discrimination against any individual or group based on their gender identity is not only morally wrong but also illegal in many jurisdictions. My account had a balance of XXXX XXXX Upon checking my account in XXXX I realized my balance on my PayPal account was reset to XXXX XXXX after a group of people made a complaint to Paypal because of my gender. As a member of the XXXX XXXX, I am deeply committed to promoting diversity, tolerance, and acceptance. This incident with PayPal has shaken my trust in the company 's commitment to these values and its responsibility to protect its users from discrimination. I kindly request a thorough investigation into this matter and a clear explanation of why my account was subjected to such actions. Additionally, I ask that PayPal takes steps to prevent such incidents from happening to other members of the XXXX XXXX or any other marginalized group. I believe that addressing this issue is not only essential for me personally but also for the broader XXXX XXXX and anyone who has faced or may face similar discrimination. PayPal should stand as an example of a company that upholds the principles of equality, inclusivity, and non-discrimination. Thank you for your prompt attention to this matter. I look forward to a resolution that not only rectifies the situation but also contributes to a more inclusive and accepting environment for all.
Company Response:
State: CA
Zip: 940XX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have this money in my account worth {$28000.00}, and paypal withdraw it without my notice, and there's a record too, that Paypal itself access my account to withdrew my money to theirs. Without any information.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2023, I made a payment for a service to [ XXXX XXXX XXXX ] via XXXX [ XXXX XXXX ], processed through [ PayPal ]. Subsequently, [ XXXX XXXX XXXX ] informed me that their account had been closed by [ XXXX XXXX ], necessitating all customers to apply for a refund and re-pay using their new account. Acting upon this information, I filed a case with [ PayPal ] on XX/XX/2023, providing all necessary documents including the invoice, the merchant 's approval for my refund, and an explanation for the refund request. To my dismay, PayPal closed the case, stating, " The case was closed as the transaction was processed correctly. '' This status message is not only irrelevant but dismissive of the circumstances surrounding my refund request. While I acknowledge the transaction was processed correctly initially, the closure of XXXX XXXXXXXX XXXX 's account by XXXX XXXX is the precipitating factor for my refund claim. I recognize the challenging task of reviewing cases and the need to protect merchants ' rights. However, in this scenario, neither the merchant nor the customer 's rights have been adequately addressed. This unprofessional action has caused undue delays, negatively impacted my customer experience, and affected the merchants operation.
Company Response:
State: OR
Zip: 97124
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: So i had a regular verification process in my paypal account, i submitted everything right on XX/XX/XXXX and then on XX/XX/XXXX they limited my account : Reference ID : XXXX, i contacted the support but no valid answers...
Company Response:
State: MD
Zip: 210XX
Submitted Via: Web
Date Sent: 2023-10-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal refuses to provide the evidence used in closing a case I opened months ago. They continue to insist I signed a document that was never presented to me, but yet refuses to verify the legitimacy of the document when I state that it is a fraudulent document. They have demonstrated that they will protect sellers at all costs, and make it immensely difficult for buyer 's to recover funds stolen from them. I continue to provide evidence that I contacted the seller to cancel ( due to her abuse, even ), and that I did not agree to any terms either online, by fax, or otherwise. Paypal continues to move the goalposts, and refuse to provide evidence in order for me to provide my own to show that she is defrauding not only myself but others as well.
Company Response:
State: PA
Zip: 180XX
Submitted Via: Web
Date Sent: 2023-10-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A