Date Received: 2021-01-18
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: On XX/XX/2019, a fraudulent withdrawal was made from my bank account through paypal. I immediately contacted Paypal and notified the company that this was fraud. I asked that they ( 1 ) return the fraudulently taken funds, ( 2 ) change my account from XXXX back to XXXX ( the hackers changed the language ), and ( 3 ) close my account. Paypal debited my bank account the {$1000.00} that was stolen. However, the company placed on my account a negative {$1000.00} charge. I repeatedly attempted to contact paypal and speak to a customer service representative, but could never speak to an actual person. I also attempted to send the company emails. No action was taken to help me. As far as I know, my account is still in XXXX and has not been cancelled. Now I am informed that Paypal has sent me to collections so that it can recover the {$1000.00} that appears negative on my account, although this was an action taken by Paypal in response to fraudulent charges that appeared on my account in XX/XX/2019. I have not been able to speak to a single person since this ordeal started months ago. And I should not be required to send money to Paypal that I do not owe. I also can not login to my account to contact the company that way. They have been imposible to communicate with and now they have sent me to collections because of the response they took to fraudulent activity on my account.
Company Response:
State: CA
Zip: 95350
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Problem getting a card or closing an account
Subissue: Trouble closing card
Consumer Complaint: This company paypal emailed me that my card is expiring on XX/XX/XXXX. They sent this email to me on XX/XX/XXXX told me it should be there in 7 to 10 days. Never received a card right till this day. And I also had to remove all the funds off my card I felt kind of funny after it never came in the mail. So i asked them to close this account up XX/XX/XXXX I have as them 2 or 3 times to closed this account up an the only lie they tell me there working on it in and message and as i check everyday this account is still open in my name no funds in the account and i have no card from them. And they tell you to call this number if you want to close your account no one answer the phone records hangs up on you as if your call is not important. And you no if my card expired on the XX/XX/XXXX why would you lied and say you mailed it on XX/XX/XXXX and you got on here you mailed it out XX/XX/XXXX and still not received.
Company Response:
State: IL
Zip: 608XX
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Greetings. Yesterday, XX/XX/XXXX I got the email saying " You can no longer use PayPal ( Ref ID XXXX ) ''. First of all, the customer support is not helpful at all, they don't know what they are doing. Now, my take on this complaint : I have been using PayPal since 2012, I run a small hobby that helps me support my family and I accept payments via PayPal. I have never violated any PayPal policies or engaged in any fraudulent activity, I know this for a fact and this is true. My PayPal account has been permanently deactivated and PayPal holds my money XXXX XXXX XXXX USD XXXX for " 180 days before they can release it '' - their statement. I am not able to withdraw, send, or receive payments anymore. I believe this to be a mistake on their part and I am sure if they would check my account they would find a perfectly healthy account run by a good-hearted person. No fraud, no chargebacks, no violations whatsoever. The only chargeback we had in a long time was a mistake from my customer, I have email proof of our conversation where he admits this to be a mistake and apologizes. I will gladly provide proof if such a need arises. PayPal claims this account termination is done to prevent fraud, like I mentioned before, anyone with a pair of eyes can see ( after checking my account ) that no such thing can be said about my account EVER. In fact, by holding my money they themself become which they are fighting against - fraud. Please help me get my money back. I have earned them with honest work, I worked hard to earn them, PayPal earned a fee off of each of my transactions, now they are holding my money and at this point, it looks like a fraud to me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: I the month of XXXX, I purchased an it through Papal. I did not get the item as promised. I filed a complaint with PayPal after contacting the business. They provided a tracking but when I finally received an item with the tracking label, the item was significantly different. I had ordered a mini car refrigerator but received a fake watch. By this time, PayPal had closed my case since the seller provided them with a shipment tracking. I requested the case to be reopened, sending PayPal evidence of the shipment label as well as the item. PayPal and the seller are forcing me to pay for the returning cost of the item they send me which is not what I purchased. I believe that I should not be made liable for the returning cost since i am not returning an item which I purchased. I have told both PayPal and the seller that i am not interested in the fake watch as i have no use for it. I want my full refund since it is obvious that never had the item which they advertised nor intended to ever ship what I actually purchased. I am ready to return the wrong item shipped to me upon the seller providing me with a paid return postage. They would not refund me. Both PayPal and the seller keeps running me in circles. I kingly look forward to your assistance. Thank you. Paypal case : XXXX Transaction ID : XXXX Date : XX/XX/2020 Actual item purchased : Electric Armrest Box with AC Refrigerator & Wireless Charging for All Automobile Item received : Fake watch XXXX XXXX XXXX XXXX
Company Response:
State: MD
Zip: 20735
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I've been trying to recover this check from PayPal since XX/XX/XXXX, XXXX, to no prevail. The transaction ID is : XXXX It was {$570.00} with a check fee of {$1.00}, equaling {$560.00} Its unacceptable how PayPal makes it impossible to speak to a human being when calling their listed number. It appears PayPal intends on conveniently overlooking processing this pay-out. I can only imagine how many people they do this to. This transaction was a payout from my son 's PayPal account. My son was allowed to create a PayPal account with all of his information and my son was allowed to collect money using Paypal as his payments processor, but when he wanted to withdraw his money, suddenly PayPal sent him an email stating that he was not of legal age and that his account would be closed and his access was immediately restricted, preventing him from withdrawing this money. When he called PayPal, at the time, he was told that his legal guardian/parent would have to speak to PayPal in reference to the funds being paid out. I took the phone, as his mother and after a brief conversation, I was told that his check would need to be mailed out instead of the usual direct deposit method commonly used to take funds from a PayPal account. A Transaction ID Statement was emailed to us and after waiting for months and never receiving the check that corresponds to this transaction ID, we have been trying to contact PayPal in vain, ever since.
Company Response:
State: MD
Zip: 21117
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: PayPal continues to overcharge their currency rate. It it always inflated in their favor so that they collect the difference.
Company Response:
State: NY
Zip: 11967
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Incorrect information on your report
Subissue: Account information incorrect
Consumer Complaint: XX/XX/2021 Amount : {$27.00} It says in the email that my PayPal account has been limited. And that I need to either login or submit a payment cancellation form. When I went to the website it said that this information is serious. Also, it said that Im being charged on my PayPal account {$27.00}.
Company Response:
State: WA
Zip: 98208
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-17
Issue: Problem with customer service
Subissue:
Consumer Complaint: Paypal put a rolling reserve on not one but three of my accounts and I no longer can log into my account nor have they paid me could you please look into this farther.
Company Response:
State: AR
Zip: 71854
Submitted Via: Web
Date Sent: 2021-01-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-16
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I sent a Non-member of PayPal a request to refund {$100.00} I gave her Dad on XXXX/21. PayPal 1st put it on hold on My Member Account, then refused to make funds available for me to transfer to my bank for 21 days. They keep locking me out of my account and now stalling, saying maybe keep trying other things, then I get locked out for 2-3 days more for trying it and following system prompts. " System '' keeps saying Oops, something went wrong. Please help.
Company Response:
State: TX
Zip: 78245
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-16
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: My English is very poor. I ask for your broad understanding. Transaction Date : XX/XX/2021 Time : XXXX XXXX Transaction Amount : {$2000.00} USD = XXXX XXXX Nowadays, it is possible to buy cryptocurrency on XXX crypto exchange, After hearing the news, Many people trading through XXX crypto exchange and so do I. However, Exchange rate of XXX crypto exchange is not fair and unfavorable to users. In particular, the market price of Bitcoin has fluctuated significantly over the past two days, XXX crypto exchange is trading at a significantly higher exchange rate than the real-time market price. It happened when I bought bitcoin. I bought bitcoin when the price of bitcoin fell down to {$39000.00} exchange wanted to reduce the damage, delay about X seconds when I placed my buy order. And settled my buy order at {$40.00}. The exchange rate is about {$1000.00} higher than real-time rate. Currently, all exchanges comply with the principle of trading at a real-time rate. By the way, it is unfair to vote at an exchange rate as high as {$1000.00} because the market price fluctuates significantly. In this case of my transaction, XXX expected the exchange rate to rise, so settled my buy at a {$1000.00} higher rate, but the exchange rate fell by more than {$1000.00}. In the end, I ( user ) suffer an exchange rate loss of {$2000.00} and the trade begins. So, I sent emails and disputed several times that I wished that the transaction would be fair in real time, but all are denied. And the reason is [ This decision was made because your billing dispute doesn't match our qualification for a billing dispute ] and [ Explanation of whether the price difference is related to increased tip amount, shipping charges, taxes, etc. ] it is possible to reply when XXX had no crypto service. Probably, all users have the same complaint, so if they dispute, then theycontinue to be denied for the same reason. Eventually they end up giving up. XXX appears to be exploiting it. With the image of a reliable XXX, XX is stealing from users who do not know much about cryptocurrency trades in this form of transactions that can not be seen on other exchanges. As far as I know, this unfair trading method is a violation of antitrust law. I leave this note with the hope that it will be a fair trade ....
Company Response:
State: NY
Zip: 11354
Submitted Via: Web
Date Sent: 2021-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A