Date Received: 2021-01-16
Issue: Problem caused by your funds being low
Subissue: Bounced checks or returned payments
Consumer Complaint: Hi I have account with paypal, also I have XXXX usd in my account And in previous XX/XX/2020 They limited my account and take all money and sent me message that I can withdraw after 180 days, but nothing happened till now and they don't responds to email Also my balance became XXXX Only have this message in my account {$10000.00} USD ; PayPal Posting Date : XX/XX/2020 ; Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ;. Can u help me to get my money My email : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Pay Pal refuse to REINVESTIGATE THE CHARGE of an XXXX ride, I did not request PAYPAL refuse TO CONTACT XXXX AND PROVIDE WITH A DETAILED NATURE DATE OF RIDE AND CHARGE XX/XX/2020 FOR {$9.00} I FILED A REPEAT DISPUTE ABOUT AN XXXX CHARGE DEMANDING THAT PAYPAL TO REOPEN THE CASE AND REINVESTIGATE THE CHARGE. I ASK THIS NO GOOD PAYPAL COMPANY TO CONTACT XXXX AND PROVIDE WITH A DETAILED NATURE OF THE RIDE WHO ORDER THE RIDE WHER THE PICK UP AND DROP OFF WAS. THE CALL ALWAYS GET ROUTED TO SOME FOREIGNER CUSTOMER SERVICE AFTER WAITING FOR 3 TO 4 HOURS WAIT TO SPEAK TO A LIVE PERSON. I WARNED THESE PEOPLE WORKING FOR PAYPAL, THAT I DID NOT MAKE ANY XXXX RIDE REQUEST BY ME OR ANY MEMEBR OF MY FAMILY. I DO NOT EVEN HAVE AN XXXX APP, THE LAST TIME I ORDERED A RIDE WITH THEM WAS OVER TWO YEARS AGO. JUST HAVING HAD AN AGREEMENT WITH XXXX IN THE PAST DOES NOT MEAN THIS TRIP WAS REQUESTED BY ME. I NEED ANSWERS WHAT THE XXXX THEY MEAN THERE WAS NO UNAUTHORIZED USE????????? HOW CAN PAL TELL ME THAT WHEN I REPEATEDLY INFORMED THEM I HAD NOT HAD ANY XXXX XXXX REQUEST. THERE WAS A CHARGE ON MY BANK FROM XXXX, AND I DID NOT REQUEST ANY TRIP. PAYPAL RECEIVE TO PROVIDE ME WITH ANY DETAIL RECEIVED FROM XXXX THAT WOULD JUSTIFY THE CHARGE. PAYPAL THINK MY EFFORT TO FIND ANSWERS IS NOT AS IMPORTANT, THIS IS NOT ABOUT GETTING A STUPID REFUND THIS IS ABOUT MY FEAR WHO HAS ACCESS TO MY PAYPAL ACCOUNT. AND PAY PAL SHOWED NO REGARDS ABOUT THIS FOUNDED CONCERN
Company Response:
State: MD
Zip: 20602
Submitted Via: Web
Date Sent: 2021-01-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-16
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: A buyer purchased a digital download code from me on XXXX and paid through PayPal on XX/XX/XXXX. Code was delivered to her at XXXX on XX/XX/XXXX. Buyer redeemed code and so is no longer eligible for return. On XX/XX/XXXX, buyer filed an unauthorized transaction through PayPal. PayPal gave her the money back plus charged me {$15.00} in addition and did not return my property. When I filed a dispute with PayPal, they told me intangible goods are not covered by their seller 's protection policy. This is untrue. The Seller 's protection policy is located here XXXX XXXX XXXXXXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX and states " For intangible or digital goods : You must provide compelling evidence that the intangible item or digital good was delivered or provided as described '' I provided compelling evidence as described, including an XXXX message received from the buyer asking me to send the download code and an XXXX message from me to the buyer sending the code. The buyer redeemed the code and had access to both her PayPal and XXXX accounts and I should not be liable for the charges. When I contacted PayPal, they changed their tune, and no longer said intangible goods were not eligible. They said they couldn't do anything because the buyer 's credit card was refunded. I had no contact with the buyer 's credit card, and the whole point of the seller 's guarantee is to insure buyers can not just turn around and ask for a refund from the credit card after stealing the item from the seller. I would like a refund from PayPal for the charge as well as for the additional charge they're charging me. Case ID : XXXX Transaction ID : XXXX
Company Response:
State: CA
Zip: 90034
Submitted Via: Web
Date Sent: 2021-01-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2021 I reviewed my XXXX XXXXXXXX XXXX Checking Account. Only to find two counts of Unauthorized Demand Draft. I contacted the bank fraud unit asap. I placed a stop on the demand draft, due to both where unauthorized and ordered a new debit card. The bank has filed the claim under, claim # XXXX. I then contacted the local XXXX SC Sheriff 's Department and filed a report Case # XXXX. Then I contacted XXXX and XXXX XXXX office of the South Carolina Attorney General 's Office. I was told The South Carolina Attorney General 's Office couldn't help. And I should contact, The United States Attorney General 's Office - District of Columbia. I'm sure you understand bank fraud and unauthorized demand draft fraud is a Federal Crime, I would like to seek criminal charges. Unfortunately the bank paid both illegal drafts, I have no clue who they are, but they used PayPal to draft my account. The purchase ID # 's are on my statement and also filed with the Fraud unit & local law enforcement. I would like to seek criminal charges. FDIC bank 's should have more task force law enforcement. XX/XX/2021 PayPal XXXX XXXX drafted {$5.00} transaction XXXX CA - XX/XX/2021 PayPal XXXX XXXXXXXX XXXX XXXXXXXX drafted {$20.00} transaction XXXX CA - XX/XX/2021 PayPal XXXX XXXX XXXX XXXXXXXX tried to draft {$20.00}. All three counts are Unauthorized Demand Draft.
Company Response:
State: SC
Zip: 29646
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I had a recent transaction as a seller on XXXX where I explicitly said the item is local pickup only. An out of state buyer knowing this ( sent email before hand ) bought the item, sent no money for shipping. The buyer paid {$270.00} after taxes. I obviously needed to cancel this listing. However, paypal immediately took their ~ {$8.00} fee when the buyer paid and taxes. Leaving about {$250.00} in my paypal account. If I wanted to refund the buyer, paypal said I would 'need to go in the negative ' as the paypal fee can't be refunded. XXXX support told a similar story and said the only recourse will be for me to refund the {$260.00} and me lose my {$8.00}. As of XX/XX/XXXX paypal refunded the buyer {$260.00} dollars and hence I lost {$8.00} since they did not refund my {$8.00} paypal fee. I don't know how this is legal that paypal keeps their fees for someone buying something willingly disregarding my listing stipulation ( no shipping ). Hence, the seller automatically loses money if a refund needs to be made. Paypal needs to have their fee be refundable if the buyer willingly acted in bad faith. My transaction was XXXX ID XXXX Paypal transaction ID XXXX
Company Response:
State: VA
Zip: 22310
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I registered for the PayPal promotion at https : XXXX while it was still ongoing approx XX/XX/XXXX. The promotion offers a {$25.00} cash reward after three purchases of {$35.00} or more using PayPal at XXXX, XXXX, XXXX, XXXX, XXXX XXXX, XXXX XXXX, XXXX. I made the 3 purchases at XXXX between XX/XX/XXXX - XX/XX/XXXX, but did not receive the advertised reward. The promotion was still listed active on XX/XX/XXXX. Initial support contact was on XX/XX/XXXX when the offer did not show completed/pending. I was told there was an issue with it and to give it a week. Paypal customer support has been contacted on XX/XX/XXXX and XXXX. Responses include " We did have a known issue going on with our promotions not paying out correctly and our technical team is working to resolve it as quickly as possible. '' and " This is a rare and isolated incident and I'm sorry this happened to you. I have made an escalation to the product team and were working on improvements, based on your suggestion, right away! '' however, they have closed the support requests and refused to honor the terms of their offer. Chats and qualifying transaction ID numbers are attached.
Company Response:
State: VA
Zip: 241XX
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have sold cryptocurrency on binance exchange, then when i have received my money ( direct payment on my PayPal account ) next day buyer made charge back of money with reason " unauthorized transaction '' ( no money, no cryptocurrency ), support of PayPal not helped me, support of XXXX not respond, i don't know what to do and if i can't receive my money at least punish person that made this with me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 I discovered I could not perform any transactions to my PayPal account. I received a message that the account was under some court legal restriction. I have not received any court papers from any company. I do not owe any lawyer or company. I requested to close this account due to my past history with ID tax theft which cause a spiral of identity theft to my banking, tax and credit report. I would like for this account to be closed as soon as possible for fear of future damage and fraud. On XX/XX/2021 I spoke to PayPal concerning this issue and the fraud and Id Theft concerns but without resolution.
Company Response:
State: MD
Zip: 21217
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: My Visa statement shows a {$200.00} payment to PAYPAL *XXXX XXXX for {$200.00} on XXXX XXXX, 2020. This donation was for an organization I have supported, but the amount is usually for {$100.00}. I question the legitimacy of this charge for 3 reasons. 1. The amount is not the usual amount of my donation. 2. I have not received the usual acknowledgement of my donation. 3. On the XXXX ( the organization I intended to donate to ) web page, there was an area with a " donate '' icon and 4 credit card icons. When I clicked on the donate icon I was transferred to the PAYPAL XXXX XXXX site. I foolishly entered my information and made the donation. I have been in contact with PAYPAL and the XXXX XXXX and they give me no assurance that the donation went to the charity. I've since " XXXX '' XXXX XXXX and see that it has a reputation for fraud.
Company Response:
State: PA
Zip: 178XX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-15
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XX/XX/XXXX, I transferred {$19000.00} from my Paypal account to my bank account. Later that same day, Paypal informed me that they closed my account, but the transfer went through and my money arrived in my bank account. On XX/XX/XXXX, I noticed that Paypal had reversed and fraudulently withdrawn the money from my bank account without authorization. The money never arrived back in my Paypal account, though. It's now been 10 days and the money is nowhere to be seen. I have called and emailed Paypal 10-15 times and nobody has responded to my concern or investigated. My money has simply disappeared and nobody can, or will, tell me where it is. Paypal 's stated policy is that they can hold a balance in my Paypal account for 180 days after an account closure, however, this money was not in my account at closure. Also, the money was never returned to my Paypal account after they reversed it from my bank account, to be clear - so they are not holding funds in my Paypal balance, as there is no balance. Paypal 's policy also states they reserve the right to withdraw funds from my bank account in the case of a chargeback or dispute, if I do not have the money to cover the dispute in my Paypal account. There has not been a chargeback nor a dispute filed for these funds, and my vendor also never received a refund for this payment.
Company Response:
State: CA
Zip: 920XX
Submitted Via: Web
Date Sent: 2021-01-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A