Date Received: 2021-01-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: Unauthorized transactions in the PayPal account of XXXX XXXX On XX/XX/XXXX, my PayPal account was compromised ( hacked ) and a remittance of {$500.00}, charged to my XXXX XXXX card, was forwarded to the account of XXXX XXXX XX/XX/XXXX XXXX XXXX hereinafter referred to as XXXX, XX/XX/XXXX via XXXX I immediately advised PayPal of this development, laying out the full circumstances under which the compromise had occurred and in effect challenged the transaction. My communication clearly indicated that my services had been hacked and that any access to my accounts had been fraudulently achieved. PayPal acknowledged at XXXX on XXXX, that they had received my message regarding the money transfer which had been sent to PayPal on XX/XX/XXXX ; that a dispute was now open in the amount of {$500.00} ; and that the outcome of which would be decided as soon as possible. They further noted that I would be notified of the final decision no later than 90 days from the date I had created the dispute. Nevertheless, at XXXX on XX/XX/XXXX, I was advised that the investigation had been completed and was being denied ; the sum of {$500.00} had been transferred to XXXX on XXXX XXXX, XXXX and would be available to the recipient on or before XX/XX/XXXX. I have subsequently requested that this dispute be elevated to a claim and that PayPal take whatsoever measures they may deem appropriate to recover the funds that had been transferred since they were solicited or executed fraudulently, and no services had been rendered or requested as part of any alleged transaction. The transaction is identified in your records as XXXX and the dispute as Case ID : XXXX. XXXX. On XX/XX/XXXX, an identical transaction ( money transfer ) was placed on my account, this time chargeable to my recently opened PayPal credit card. I immediately advised PayPal that I had neither initiated nor authorized any such transfer of funds. I have since received notices from PayPal that, upon review my protest was being denied since the transaction was not unauthorized. I categorically deny that I initiated or authorized said transaction ; I have never contacted or been contacted by said company and hereby request that my dispute be elevated to a claim and that PayPal actively intervene in the cancellation and recovery of any such funds as may have been transferred to the above-mentioned entities. The transaction is listed ion your records as XXXX and the dispute as XXXX. XXXX. On XX/XX/XXXX, I became aware of a third remittance, this time to one XXXX XXXX via XXXX in the amount of {$330.00} which was processed through my PayPal credit. I immediately challenged this charge, one that I had not initiated nor authorized. I have no relationship whatsoever commercial or otherwise with the XXXX XXXX or XX/XX/XXXX Nevertheless, PayPal, rather swiftly, completed their review of said unauthorized activity and determined that there was no unauthorized use. The transaction is identified in PayPal records as XXXX and the dispute case as XXXX XXXX. With reference to all three of the cases, I hereby state categorically that I did not initiate nor authorize any of these transfers, nor am I acquainted or at any time had any relationship -- commercial or otherwise with any of these parties. Given my inability to contact or directly interact with the financial institutions involved, I am hereby formally filing a claim and requesting that PayPal, through their resources pursue efforts to cancel or otherwise correct these charges. XXXX XXXX XXXX XXXX XXXX Tel : XXXX. Cc : Consumer Protection Agency
Company Response:
State: PR
Zip: 009XX
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Closing your account
Subissue: Company closed your account
Consumer Complaint: On XXXX XXXXXXXX XXXXXXXX PayPal indicated that my accounts were " permanently suspended '' for " violation of the Acceptable Use Policy. '' PayPal declined to indicate which provision of the Acceptable Use Policy was allegedly breached or what activity led to the closure. Upon review of the acceptable use policy ( reproduced below ), there are no sections that I have violated. As such, this closure is in error, and my accounts should be reopened. My wife 's accounts were similarly limited without explanation. Acceptable use policy as of XX/XX/XXXX : Acceptable Use Policy Last Update : XX/XX/XXXX print You are independently responsible for complying with all applicable laws in all of your actions related to your use of PayPal 's services, regardless of the purpose of the use. In addition, you must adhere to the terms of this Acceptable Use Policy. Prohibited Activities You may not use the PayPal service for activities that : violate any law, statute, ordinance or regulation. relate to transactions involving ( a ) XXXX, XXXX, certain controlled substances or other products that present a risk to consumer safety, ( b ) XXXX XXXX, ( c ) XXXX, ( d ) items that encourage, promote, facilitate or instruct others to engage in illegal activity, ( e ) stolen goods including digital and virtual goods, ( f ) the promotion of hate, violence, racial or other forms of intolerance that is discriminatory or the financial exploitation of a crime, ( g ) items that are considered obscene, ( h ) items that infringe or violate any copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of any jurisdiction, ( i ) certain XXXX oriented materials or services, ( j ) ammunition, XXXX, or certain XXXX parts or accessories, or ( k ) certain weapons or XXXX regulated under applicable law. relate to transactions that ( a ) show the personal information of third parties in violation of applicable law, ( b ) support pyramid or ponzi schemes, matrix programs, other " get rich quick '' schemes or certain multi-level marketing programs, ( c ) are associated with purchases of annuities or lottery contracts, lay-away systems, off-shore banking or transactions to finance or refinance debts funded by a credit card, ( d ) are for the sale of certain items before the seller has control or possession of the item, ( e ) are by payment processors to collect payments on behalf of merchants, ( f ) are associated with the sale of traveler 's checks or money orders, ( h ) involve currency exchanges or check cashing businesses, ( i ) involve certain credit repair, debt settlement services, credit transactions or insurance activities, or ( k ) involve offering or receiving payments for the purpose of bribery or corruption. involve the sales of products or services identified by government agencies to have a high likelihood of being fraudulent.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: In XX/XX/XXXX I started a small XXXX XXXX, which involved XXXX XXXX on the internet platform XXXX. At the time, and up until XX/XX/XXXX, PayPal INC was XXXX payment processor. Additionally, Paypal Inc was the only payment processor available to me, and from what I understand the only one available when merchants sell on XXXX. Interestingly enough, as of XX/XX/XXXX Paypal will no long be a payment processor for XXXX. XXXX is now doing their own payment processing, as I understand it. I was shocked, surprised, as well as delighted with my XXXX XXXX on XXXX. In general terms, things went great, lots of stuff was XXXX, and some exta money was made. ( I will say the name of the game is buy low sell high, and between second hand stores, and the brick and mortar retailers discounting new items for quicker sales, this money making hobby was ( I thought would be ) the textbook classic case of somebody falling into an industry by mistake enjoying it and planning to be there for a while. I feel it appropriate in this part of the synopsis to give some raw numbers of sales. In the several months that I XXXX I had approximately 125 transactions grossing approximately XXXX dollars. ( Personally, this was a very nice money making hobby, but comparatively this was not much at all. ) Being that the companies listed above, XXXX and PayPal, are both Internet and online-based companies they let it be very well known that they were interested in keeping their communities safe and secure. Both organizations verified with a degree of scrutiny my identification as well as what I was selling. XXXX conducted such verifications twice and were accommodating, communicative, transparent and helpful both times. That hoop that was required that I jump through came and went and was not vey taxing at all. On the other hand, Paypal during this short selling span did such verifications 4 times. Each time a verification was needed pertaining to my account such came with out notice, without warning, without cause ( that I could see on my end ) and came with a severe limitation on my money ( ie account ) with Paypal. The limitation each of those times included a freezing of my money and essential a halting of business until they completed a review of the information that they needed. Furthermore, each of these inquiries demanded answering and responding to repetitive questions that Paypal already had knowledge of. They would require statements for each transaction in my account where money was received. The reason that these statements were nonsense was that Paypal already ad record and the knowledge of where these amouts came from. ( IE they came from sales on XXXX which Paypal listed in the activity log next to each transaction. Regardless they still required me to write out ad answer each of inquires pertain to why the money was placed from another into my account. ( It was taxing and vey time consuming and wasteful due to the fact that they already had the information. ) More so they would ask questions that were not applicable and that they knew I could not answer. ( A popular one was an inquest into my supplier and back dated invoices from such suppliers. I dont and never had such suppliers. I was selling stuff that I accumulated over the years and that I came accross as I was out and about. ) On XX/XX/XXXX my account was PERMANANTLY limited by PayPal. Their general statement said that they couldnt offer services anymore because I was a risk. No other supporting statements were made. They cited their user agreement which in sum says that they can stop doing business with whomever and whenever they want. This Permutant limitation came with out notice, without warning, without cause ( that I could see on my end ) and came with an immediate freeze of all my funds. In short my XXXX hobby was abruptly lt halted and commerce ended. I immediately reached out to paypal for communication on this and 10 attempts thus far to talk to them have been met with silence and no answer ( at all they wont even respond._ ) I dont doubt that they use agreement gives them such abilities, beucase it is by them for them ; however, I am also aware of trade practices and business practices that are acceptable and those that are not acceptable. PayPal with all the limitations and all their inquiries and all their verification that they can still felt the need to promptly shut down my XXXX, abruptly pinch off any money flow that I had into my XXXX, and abruptly tell me that they were going to hold funds for 180 days starting from whatever point they determined. This was NOT REASONABLE, THIS WAS NOT APPROPRIATE AND THESE ACTIONS HAVE CERTAINLY CUASED ME DAMAGMES. Regardless, if they want to conduct their busiess like that so be it. However, there is currently issue with MY FUNDS THAT THEY STILL HAVE. Moving to the funds that they are holding for 180 days. this is NOT appropriate and its NOT reasonable because of the following : I have never had a charge back in and on any of the sales I transacted, Many of the dollars that they claim have could have risk of charge back are from customers who posted POSTIVE FEEDBACK about their buying experience with me. Due to the fact that the 180 day hold starts whenever they want it to. There will certainly be many transactions ( money at this point ) that will be older than 180 days in the account and unnecessarily being held. Paypal while cloaking themselves in their User Agreement and what it entitles them too or requires them to do ( paypal softly claims that they are required to hold for 180 days due to risk of charge back. ) fails to disclose that the regulations in the States and the National government state in general that they CAN hold the funds if chargeback is RESAONABLE. Obviously in this case it is not. There are several instances where aforementioned User Agreement manipulates that wording of laws and regulations to where they take the consumers protection and claim that the laws or regulations makes them do something. they do not act in good faith Tthey will not respond they will not communicate they basically say we have the right to do this goodbye PayPal I accept and welcome the severance of this business relationship. Paypal is dishonest and does not conduct themselves respectfully. However I do demand that paypal IMMEDIATELY give me my funds.
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold an item on XXXX and collected payment via PayPal. The buyer of the item claims the item was purchased on the account fraudulently after I had already sent the buyer the item he purchased. PayPal took the money from my account and returned it to the buyer and allowed him to keep the item. I find it highly unlikely that someone was able to fraudulently access both the buyer 's XXXX and PayPal accounts. PayPal claims they offer seller protection but none was given in this case.
Company Response:
State: CA
Zip: 92562
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: On XX/XX/2020 I went into a XXXX store and made a cash deposit of {$500.00} on my PayPal Debit Card. A few days later I notice the transaction did not appear in my account and I then made several attempts to contact PayPal and have not been successful or heard anything back as of yet. My PayPal XXXX ID : XXXX. My account is under XXXX.
Company Response:
State: GA
Zip: 30039
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I had opened a paypal account in XXXX of XXXX the email associated with the account is XXXX my name is XXXX XXXX birthday : XX/XX/XXXX Last 4 of social : XXXX Phone number : XXXX or XXXX A few days after I opened it I had set up my unemployment claim to direct deposit my benefits to my PayPal account so I got a {$250.00} deposit on XX/XX/XXXX Paypal then decided to freeze my account due to problems with past accounts linked to me they permanently closed my account and told me they would email me when they have decided to release my funds but that they could legally hold my money for 6 months I submitted a previous complaint to the bureau about this and paypal responded and said my funds would be held for the full 6 months and that they would be available on XX/XX/XXXX they were supposed to email me but I havent received an email about it I sent an email today to their executive escalation department but havent heard anything I sent them a picture of their response to my previous complaint and I also sent them banking info where I would like my funds transferred too I am attaching their response from my previous complaint
Company Response:
State: FL
Zip: 344XX
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have had my paypal account for many years and have used it for business transactions and for non-business transactions. Recently, after a whole year of high volume transactions Paypal locked my account and pinpointed three random transactions asking for the product sold and for my website to remove products that go against Paypal TOS. The issue is, I do not have a website and nor have I sold any products. All those transactions were with friends on discord to be paid back for stuff I bought them. Paypal support told me that I should not use their non-business transactions for amounts above {$50.00} but do not ever state that when you use their services and nor do they cap the amounts you can send. In fact, in order to send/receive more than XXXX I had to verify my account, showing once again that it is perfectly within their TOS to send and receive large transactions. Right now my account is locked alongside over XXXX USD of my money that is being withheld for me until I provide business invoices, suppliers, and websites that I do not have and have never had. I have talked to customer support at least 5 times to no avail.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am having major issues adding my bank account. It continues to not allow me despite constant check and balances to ensure it is the correct one. Please remove any restrictions from my account so I can add my bank account properly. My old one was removed due to it being from XXXX and they are shutting down, so I got a new bank account that needs to be added.
Company Response:
State: WY
Zip: 82801
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I was charged a 5 % fee for funds that were held but not dispensed to me in my paypal account. The funds were " placed on hold '' for over 2 weeks, but withdrawn from my account and I was still charged a fee. I never had access to the funds.
Company Response:
State: CA
Zip: 92037
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I submitted my Venmo account for closure over concerns of fraud and security. On XX/XX/2021 I received an email from XXXX, a representative of Venmo, stating my closure was denied. My account is not overdrawn and has never been. Im unable to make any withdrawals since contacting Venmo about closing my account. It appears that they are unwilling to allow me access to my own money if I were to close my account.
Company Response:
State: CA
Zip: 92123
Submitted Via: Web
Date Sent: 2021-01-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A