Date Received: 2021-01-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: on XX/XX/2021 I used paypal to send {$120.00} to XXXX for the service of providing XXXX vendor spaces at an arts and crafts show. When I detected suspicious answers from her about the event I asked for her credentials and she immediately put a block up against me so that I could no longer contact her via XXXX in a group page called " XXXX XXXX XXXX ''. I researched the event and found that it was made up and not really an event at all. I had just paid her for XXXX spaces and she was pushing me to pay for a XXXX event as well. I immediately contacted paypal who told me they flagged her account as fraud and there would be a XXXX to 10 day investigation. But there never was. The next morning paypal said they did not find in my favor of the dispute based on the reason I gave. ( They only had XXXX boxes to check on and none of them were fraud. ) So I called and spoke to them again and they again said they would do an investigation but to not worry I would be refunded in XXXX to 10 days, but again, the next day they closed the case and said my reason does not meet the reasons they have listed. I explained it was fraud and they do not have a checkbox for fraud. Again they said it would be investigated and not to worry as they would hold her money till the XXXX and then it would be deposited back into my paypal account. Today is the XXXX and I have not received my money, furthermore they have blocked full access to my account saying I have suspicious activity. They are also being frauded by this person who stole from me. I do not know what reasons she is giving them but they are taking her word over mine. I also supplied them with the phony ad she had on facebook that she was using to steel, not only mine but my co workers and others throughout the state of florida. I am afraid to give paypal the personal information they are asking me for in fear that she will somehow get it or that this paypal agent is in on this scam with her. XXXX There are roosters cackling in the background on these calls to paypal! ) please help me. I have provided proof of all interactions with payments in the attached files. It is clear the individual posing as XXXX XXXX gave the paypal for an individual named XXXX XXXX, and that paypal ignored the facts is insulting and hurting to people in an already struggling economy,
Company Response:
State: FL
Zip: 32953
Submitted Via: Web
Date Sent: 2021-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-22
Issue: Problem caused by your funds being low
Subissue: Non-sufficient funds and associated fees
Consumer Complaint: Hello, I called my bank, to inform them my paypal account was hacked, they reassigned my account. And caused my stimulus check and other deposits to be returned. They also did a reversal for funds that I did not tell them we're the issue, they did not resolve the issue. XXXX XXXX XXXX XXXX XXXX XXXX they caused paypal to go after, every person on my list because my account was hacked and instead of paypal correcting the matter they sent a card, they linked my bank account and people on my paypal accounts and went into all of our accounts unauthorized ... They have several of my despite issues ... I have several attachments that include the date and my concerns .. and everyone that has been effected. I am being punished financially for being a victim of financial theft ... Also my bank holds my deposits for a long time before releasing them causing me to overdraft on multiple accounts .. I also told paypal my account was hacked ... and all they did was send me another card.. now they are charging people on my paypal financial account ... And my XXXX XXXX XXXX XXXX., nor paypal are helping me or others financially we are victims of financial fraud, why are we being charged? Why are we being punished financially ...
Company Response:
State: GA
Zip: 30080
Submitted Via: Web
Date Sent: 2021-01-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: This is in Continuation of Open Complaint # XXXX against PayPal Meanwhile - while they are taking their time Correcting the Matter, they are sending Threating emails every day so I will add Money to my Account to Correct their Mistakes - otherwise, within the 30-day timeline, they will Ruin my Credit and Perfect Standing with All 3 Credit Bureaus This message is for XXXX XXXX. If you are not the person named, please disregard and delete this message. XXXX XXXX Reminder of Action Needed on your account with PayPal Your account with PayPal associated with email address XXXX, has had a negative balance of {$690.00} USD for 14 days. If you do not pay the negative balance amount, you may not be able to fully use your PayPal account, and we may continue with efforts to collect the amount. Please pay the negative balance amount as soon as possible by following the below steps : Log in to PayPal.com. Click the Add Money link to resolve the negative amount. You may Add Money to your account with PayPal from : Your bank account Your debit card ( except XXXX XXXX XXXX Your credit card ( except XXXX XXXX or XXXX ) If you have questions or you can not pay the negative balance amount, please contact us at XXXX. We are available Monday through Friday, XXXX XXXX XXXX XXXX. EST and Saturday, XXXX XXXX. XXXX XXXX. EST. If you already resolved the negative balance amount, please disregard this message. Thank you, PayPal This is an attempt to collect a debt, and any information obtained will be used for that purpose.
Company Response:
State: CA
Zip: 92591
Submitted Via: Web
Date Sent: 2021-01-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: My cousin, XXXX XXXX and her fianc, XXXX XXXX were visiting during holiday season, and had come to start a move to XXXX. They had an argument which turned physical. He took her debit card and all her cash and left her in XXXX. Their primary residence was located in XXXX OH. The only option she had for cash was his credit card which she had been using for 18 months to pay business and personal expenses. She had signed receipts with her own name for this period of time and had the pin number to withdraw cash. I started receiving notices from PayPal regarding transfers into my PayPal account. When I looked at my account these were transfers from her, XXXX XXXX. With PayPal I had no control who could make transfers into my account so I withdrew the cash at different ATMs and transferred the balance to my checking account to give to her. There was {$2000.00} left so I transferred it by a PayPal electronic check which was received in XXXX by XXXX XXXX and deposited into their joint checking account She had to purchase a plane ticket to fly back to XXXX and made XXXX aware she had withdrawn cash off his card. He said that was ok and told her to get on a plane or rent a car however she needed to come home before XXXX XXXX. And that was the end of that story so I thought. At the end of XXXX, XXXX I received numerous emails from PayPal regarding the money transfers that occurred in XXXX, XXXX and they charged those to my account because they said the seller had filed fraudulent charges on his credit card transactions. The credit card was issued from his bank but the financial institution guarantee was by XXXX XXXX in Florida. I contacted PayPal resolution center and provided them all the information I had and their decision was for the seller. I don't know why they referred to her as a seller when this account had been my personal account for many years with no issues. They charged me back a total of {$5500.00} and took a money transfer coming to me of {$290.00}. They even charged me back the {$2000.00} electronic check which was to her account. I spoke with and sent proof to a deputy sheriff in XXXX XXXX XXXX, XXXX, but have not heard anything else from him. I sent an email to VP at XXXX XXXX and had no response, I filed with XXXX in XXXX against XXXX XXXX Case XXXX XXXX and received no help from XXXX XXXX. They said I was not their customer and would not investigate the fraudulent filing of XXXX XXXX regarding the transactions he did not have to pay because XXXX charged back to PayPal which they show a negative balance in my account of {$5200.00} and locked my account.The Fair Credit Billing Act of 1974 states you have 60 days to dispute transactions in writing. Also you can not dispute transactions occurring over 100 miles from your home.All the transactions occurred in Oklahoma. At the same time XXXX, XXXX I filed with California XXXX against PayPal. Case XXXX They also would not give me any relief. I have filed claims with DCA in California XXXX and they responded that this was not in their scope of investigations. They referred me to DFPI of California, XXXX XXXX XXXX XXXX, PayPal which I already contacted and XXXX which I had also contacted. I filed a claim with XXXX XXXX XXXX and they responded with a referral to XXXX State Banking Department because they said they did not have jurisdiction. I have been passed from department to department and no-one will help me, they just pass the buck to someone else. This situation has to be in someones jurisdiction. I don't even know where to file a small claims suit against XXXX XXXX for reporting false claims of fraud so he is not responsible for his own expenses. ' This agency is my last hope for some type of resolution of my situation in which I am an innocent victim. I don't know what else to do. PLEASE HELP ME
Company Response:
State: OK
Zip: 748XX
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-21
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: Myvemo debt acct is lock and no one can tell me why. They are sending me back and forth.telling me to a number where no one can answer XXXX XXXX
Company Response:
State: TX
Zip: 75212
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 I got a mail from PayPal having the subject line : We need some information regarding your PayPal account ( Ref ID - XXXX ). The email read that I needed to provide some documents and my account is limited and I won't be able to send payments or withdraw my funds. On XX/XX/2021 I provided them the requested documents that included supplier information and invoices and tracking numbers for some transactions. I also made a call to them and told them that we are the XXXX also and I have been assured on a call that it is a routine thing and it will be resolved once the information is provided. On XX/XX/2021 I got an email with the subject line : You can no longer do business with PayPal ( Ref ID - XXXX ). On XX/XX/2021, I made a call to PayPal Customer Service and asked the reason why my account got permanently limited. The representative said that she can't tell me the exact reason but it is due to insufficient/mismatch information that I provided. If so they should have asked for more or specific information rather than ending the +3 years relationship in a single go. I have been using PayPal for the past +3 years and the only change occurred was that I started receiving payment on behalf of my relative for an XXXX XXXX account. I am stuck in my native country due to COVID-19 SOP 's and doing the business from here. no explanation, no resolution to fix the permanent limitation they placed on my account. How is that even fair that they are holding my 7k+ funds till 180 days. I need to pay my employees and suppliers. I am happy to make changes in my business model if I only get some specific information about what triggers PayPal to limit my account permanently. Either I need my account to be restored or I need my funds to be released ASAP! Waiting for the timely response.
Company Response:
State: NY
Zip: 11554
Submitted Via: Web
Date Sent: 2021-01-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was put into an inactive status due to violating terms of service. The only means of contact with the company is via email. No explanation could be provided as to what the violation was other than potentially someone who sent me money violated the terms of service. Each time I contact the company a different generic response is received stating something different. My wife attempted to sign up for an account but her account was immediately frozen as it used a joint account that had been previously assigned to my account. I contacted the company to have it removed from my account as per the instructions on its website and I was told my account was deleted so there should be no issue. My account is in fact not deleted nor has the bank account association been removed. Any emails regarding any of this are responded to in a way that in no way relates to the request within the email. Any requests for escalation of the complaint are ignored.
Company Response:
State: NY
Zip: 109XX
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Getting a credit card
Subissue: Card opened as result of identity theft or fraud
Consumer Complaint: Two fraudulent accounts were opened in my name with Venmo. I requested to have them closed but never received confirmation that the accounts had been closed and are no longer active or being reported to credit agencies in any way.
Company Response:
State: TX
Zip: 78414
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I lost my money to a housing ad on XXXX. I found a housing the supposed landlord XXXX XXXX XXXX has posted on XXXX and he wanted me to send him a picture of my drivers license, first month security deposit of {$1500.00} ( my two separate XXXX $ ) payments on Venmo and also signed a lease and provided an ownership of certification. He told me to send the payment to his wife ( XXXX XXXX ) and PA which is XXXX XXXX ( venmo handle XXXX ) and I believe he is using a fake XXXX account with XXXX to scam students like me. The XXXX link is under somebody elses facial profile and family ( XXXX XXXX XXXX, who Ive notified ). I found XXXX XXXX ex-wife to confirm on XXXX and she said to take it to the police as he stole hundred of thousands from her before the divorce, and that is what he does for a living. If there is anything the system can do for me to stop people like him, I believe it is worth a try.
Company Response:
State: NY
Zip: 11228
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: On Monday, XXXX XXXX. Someone logged into my Venmo Account. Added a Credit card and sent themselves 3 transfers of XXXX each and one for XXXX for a total of {$9900.00}. On the same day XXXX XXXX. I called Venmo and there is no live person available. I started a ticket online and chatted online several times. They said they would escalate the issue to the correct department. If they only would have been able to respond they could have reversed the charges since it went to a credit card. On the chat they told me they would get back to me in 5-7 days.
Company Response:
State: MA
Zip: 02472
Submitted Via: Web
Date Sent: 2021-01-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A