Date Received: 2021-01-13
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: My previous complaint on paypal yesterday regarding the limitations on my account has been taken care of by paypal after they received the complaint from your office. HOWEVER they have not released my XXXX stimulus that was deposited into that account on XX/XX/XXXX. 2021. When I ask all of a sudden my account shut down and I could not log in and it would not Allow me to take screenshots of the page. Now paypal said last week on a phone call that all stimulus deposits was received and deposited to all accounts. However but mine is not there at all period. Again. They will not answer me back and I have messaged and emailed several times. I really need my money. And it is illegal for PayPal hold or hide it. Please help one more time. thank you all so very much XXXX ( XXXX ) XXXX XXXX
Company Response:
State: MO
Zip: 638XX
Submitted Via: Web
Date Sent: 2021-01-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX from VENMO at XXXX stating that an attempt to sign into my account from a new device or browser. XX/XX/2021 XXXX XXXX EMAIL from VENMO that a new debit card ending in XXXX has been added to my venmo account. ( Come to find out thru further investigation that this was linked to XXXX XXXX and the name XXXX XXXX XX/XX/2021 XXXX XXXX email from venmo stating that an instant transfer of {$550.00} FEE of {$5.00} WHAT YOU'LL GET {$540.00} CARD-XXXX XXXX DEBIT ... XXXX Transaction ID XXXX XX/XX/2021 XXXX. email notice from venmo Transfer from my VENMO account attached to my bank debit to XXXX XXXX in the amount of {$1000.00} XX/XX/2021 XXXX XXXX Email notice from Venmo transfer from my venmo account attached to my bank account For {$250.00}
Company Response:
State: GA
Zip: 30064
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: onXX/XX/XXXXirs websited said 2nd stimulus was scheduled for deposit that day and nothing was showing in my paypal account. i got my 1st one no problem same day XX/XX/XXXX XXXX on irs site it showed matching acct number both were deposited into. so i contact paypal and the tell me 3-5 days to clear so i was confused since first one was same day why wouldnt second needless to say ive contacted paypal every other day with limted responses back cant get ahold of them via phone its now day 7 an i get a response that paypals having service updating an im not the only one wondering what the XXXX and they said theyf let me know asap and to reply when ever id like. so i went to reply and the idiots closed the chat an wont let me message them now
Company Response:
State: OR
Zip: 974XX
Submitted Via: Web
Date Sent: 2021-01-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Other service problem
Subissue:
Consumer Complaint: I am a XX/XX/XXXX with a PayPal business account for the last 4 years. Due to COVID-19, a number ofXX/XX/XXXX business owners started requesting our website services but business was lost when we recommended PayPal because it was extremely difficult to receive their PayPal funds to theirXX/XX/XXXX bank account. In an effort to boost website sales, my business started offering a new service to other XX/XX/XXXXwhich allowed them to convert their PayPal funds toXX/XX/XXXXdollars. How this works is that they would request an amount and we would send them a PayPal invoice for said amount. Once paid, we would withdraw the funds to our XX/XX/XXXX account and send it to their XX/XX/XXXX bank account. After three months of running this successful service, PayPal asked for a review of our account due to the spike in revenue. We explained everything to them and withheld no information from them. We have attached the letter we sent to them. We also sent all bank statements as they requested. A day later, our account was permanently limited and our funds in the account were blocked from being withdrawn for the next 6 months. We were given no explanation apart from this message : " After a review, we decided to permanently limit your account as we found potential risk associated with it. Youll not be able to conduct any further business using PayPal. If you have funds in your PayPal balance, well hold it for up to 180 days. After that period, well email you with information on how to access your funds. We regret any inconvenience this may cause. '' There is no way to contact them - we have tried contacting them via their website, social media and phone numbers. They will not respond. In our research, we have seen in the PayPal community where persons have stated that after the 180 days, PayPal has not released their funds and they still could not get in contact with PayPal. Some even stated along with screenshots that PayPal took payments from their account without their consent. I am requesting : 1 ) A review of PayPal 's terms which blocked us from the service we began to offer three months ago - and an explanation ( at the very least ) of why this went against their user agreements. 2 ) Redress in the form of receiving our hard-earned funds that are now stuck in our account for the next 6 months 3 ) A lifting of the permanent limit on our accountso that we can use our account again. It is important to note that we have now also lost the capability to do business with our original website business because the entire account has been permanently limited.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I purchased clothes from a website utilizing paypal and guest. These transactions were on XX/XX/XXXX. The company emailed me notifying me some of the items I purchased were not in stock. I advised them to cancel bother orders. ALLEGEDLY they still shipped both orders on XX/XX/XXXX AFTER I ADVISED THEM TO CANCEL THE ORDERS SINCE MIS XXXX!! over 25 emails. I receive a call from XXXX @ Paypal Executive office on XXXX stating the I should receive the credits back end of the week the tracking information hasn't moved. Then I get an emails advised below. AND STILL NO RESPONSE. WITH {$390.00} IN ITEMS STILL NOT RECEIVED AND ADVISED TO CANCEL THE ORDERS. I did NOTY want them. we are past XXXX and it's been 5 WEEKS good morning, How did we go from almost hour conversation last week that I would have the credits for XXXX and XXXX by end of the week to THIS!!! I have been waiting for this money back since XX/XX/XXXX. And I requested they cancel the order WAY before they still sent it when it's past XXXX. And you just stated on XXXX it had no tracking information, which is STILL irrelevant to the fact I advised then more than 20 times to CANCEL both orders and refund my money WEEKS before they allegedly shipped it. As we discussed, you requested assistance with two payments you sent to the same merchant, one payment sent from your personal PayPal account ( Transaction ID XXXX ) and a second sent as a Guest Checkout payment ( Transaction ID XXXX ). You filed a PayPal Protection claim on the first payment ( XXXX ) and, on XX/XX/XXXX, I filed a claim on your behalf ( XXXX ). PayPal has contacted the seller by email, requesting information about the transactions including tracking/shipping information. Please note that the claim process can take 30 days to resolve.
Company Response:
State: CO
Zip: 80916
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Account permanently limited without explanation. Funds, including BitCoin being held for 180 days. On XX/XX/2021 I received an email notification that my PayPal account has been permanently limited without explanation. I have been a customer for well over 12 years without any issues or disputes. Included in my funds is {$310.00} and an amount held in BitCoin, which at the time of this writing is {$85.00}. A service which PayPal offers. I am unable to sell my holdings in BitCoin as my account is now limited. I'm disappointed in my loss of account as I use PayPal frequently. I understand I should receive my funds after 180 days, however, I am greatly concerned in losing the ability to sell my holdings. If the price of BitCoin drops, I will have no way to sell which could lead to a loss of money. Account ID : XXXX XXXX
Company Response:
State: NJ
Zip: 07728
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: In late XXXX, I joined XXXX ( XXXX ) to sell personal possessions. XXXX compels one to use Paypal ( PP ) for all transactions. I was an XXXX & PP member years ago, when I had a business, and PP would send me my sales funds to my home by check. I do not use the other PP banking methods, due to fear of security breaches, because PP is a mess. I checked PP prior to recently opening XXXX & PP accounts, to ensure a check can be issued, rather than my providing my banking info and the PP site reflected that a check could be sent to me. My dispute is that PP will not send my check for {$170.00}, until I " Verify '' my account, providing banking or credit card info. to them. I have photos on my XX/XX/XXXX chat with XXXX XXXX, wherein she advises that they see I had had a debit card on file and that my address is also confirmed. I removed the credit card that was on file for a month, because when I added it to get my sales funds, doing so was supposed to allow them to send the money to the card, which didn't happen so, I removed the card on XX/XX/XXXX. BUT, now they are trying to compel me to give them my banking info & credit card info to " Confirm '' my address, which I refuse to do. The process for receiving a check for my money is misleading and predatory. Though the site advises a check can be issued, customers must give sensitive security risk information to PP without reason, to actually be issued and sent the check to the Verified address which is on file. Once I pushed back today via chat, explaining that PP 's request to provide the info is unreasonable, since they confirmed my address already, I received an email immediately which advises that my account is on hold for 21 days, contact XXXX. The XX/XX/XXXX chat is now gone from my PP account and it's good that I took photos of it. I further dispute that PP is directing me as an option to receive my funds, to go to XXXX of all places, and pay additional {$3.00} to get MY MONEY, which is a third party sham. PP must have a deal with XXXX to get a cut of the funds. Considering how PP abuses their customers, It is unbelievable that PP has been around so long. XX/XX/XXXXat XXXX, the following msg was received : " Really sorry, XXXX. I understand how concerning providing your credentials with us just to complete this process. I assure you that all your information with PayPal are all protected and encrypted. PayPal also consider varies factors to make this transaction safe and secure. If we are not able to to confirm your identity validation by adding and confirming a bank, I'm afraid that the system will not be able to complete the process. If there's only option that I can released this funds as a check, I already have done it long time ago. As much as I loved to help you, but the system are not allowing me to do so. The only option that I can provide for you to get access on your funds were : -adding your card again and transfer it which will only take within 30 minutes. However, there will be a % 1 charge of the total transaction. -withdrawing the funds through XXXX where you can get your funds as fast as you're done with the process. However, there will be a {$3.00} charge as per transaction. -you can also apply for our PayPal Cash Card where you have direct access on your PayPal balance and use it in any type of payments. However, the card will be delivered after 10 business days. -you can also send this funds to your friends and family and let them withdraw the funds on their end. XXXX XXXX from XXXX XXXX '' PP is trying again and again to get me to divulge personal and secure banking information unnecessarily, placing said information at risk and, they are with-holding my funds without my permission to continue to gain monetary interest. Please refer to XXXX and other online customer comment sites to review similar complaints from consumers. PP is a menace. Thanks much for your consideration of this matter. XXXX XXXX
Company Response:
State: PA
Zip: 17110
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I CONTACTED PAYPAL REGARDING TRANSACTIONS IN WHICH THE MERCHANDISE WAS NEVER RECEIVED under my user name : XXXX XXXX XXXX XXXX {$50.00} XX/XX/XXXX Payment XXXX XXXX XXXX {$500.00} XX/XX/XXXX XXXX XXXX XXXX {$800.00} XX/XX/XXXX XXXX {$350.00} XX/XX/XXXX Payment " Order Number : XXXX ''
Company Response:
State: NC
Zip: 28117
Submitted Via: Web
Date Sent: 2021-01-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I received a collection notice from XXXX XXXX which is a debt collection agency stating I owe XXXX dollars for a paypal credit account that was opened in my name may of XXXX. The email they say that was attatched was XXXX. I couldn't remeber that if my life depended on it. I used to have a paypal credit years ago but it was closed. Im not sure what to do about this i've worked hard to keep my credit up.
Company Response:
State: MT
Zip: 599XX
Submitted Via: Web
Date Sent: 2021-02-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I am a XXXX XXXX who collected several payments for my clients group cruise through Paypal. The cruise was cancelled due to COVID-19 and XXXX a I am a XXXX XXXX who collected several payments for my clients group cruise through Paypal. The cruise was cancelled due to COVID-19 and XXXX agreed to refund all payment that were submitted to them. Prior to receiving the refunds back from XXXX, Paypal elected to limit my account and state that I could not conduct any further business through them without any explanation. However the debit card business Mastercard that I used to submit payments to XXXX was linked to this account. XXXX has dispursed the refund back to the Mastercard due to their refund policy which states they will only refund back to the original method of payment. BUT due to the fact Paypal limited my account the refunds have not appeared back to my Paypal account. XXXX has stated and provided dates that they sent refunds back to that card which are as follows : XX/XX/XXXX20- {$150.00}XX/XX/XXXX/20- {$100.00}XX/XX/XXXX/20 - {$150.00} XX/XX/XXXX/20- {$150.00} XX/XX/XXXX/20- {$150.00} XX/XX/XXXX/20- {$100.00} XX/XX/XXXX/20- {$140.00} XX/XX/XXXX/20 {$400.00} I have contacted Paypal and they keep giving me the run around and I even have reached out to the issuing bank The XXXX who is the Paypal Mastercard card issuer and tried to even get this resolved with them and have a open ticket with them which is # XXXX since XXXX. It is now XXXX and no one has called me back. XXXX has advised my clients that I have been refunded and they are irate because I havent refunded them and I cant refund what i dont have. I need someone to see where are these funds because XXXX has stated and provided dates that they sent refunds back to this Mastercard in which funds have never been applied.
Company Response:
State: GA
Zip: 31525
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A