Date Received: 2021-01-31
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me getting it back up and going i am not sure if this some mostake as i assume it has to be i have not been able to get help from them or months but i just rememberd i coud mr a report on here as o feel they are not doing there job properly and it is effecting me a great deal as i used paypal guide frequently my email linked to my paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-01-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I ( U.S. Citizen ) sent a {$100.00} payment to a friend ( U.S. Citizen ) to reimburse him for a hat he bought for me. Venmo took the money from my checking account and is refusing to send the money to my friend claiming they must review the transaction. At this time at least three Venmo analysts have reviewed the transaction and they still have not released the payment.
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Problem with additional add-on products or services
Subissue:
Consumer Complaint: I have a small business and an 11 year relationship with PayPal for XXXX XXXX XXXX. They have a company call XXXX XXXX or XXXX loans that they say is now owned by PayPal. They supplied me with a XXXX loan and I have been paying it off without issue every week with XXXX increments. I was getting down to the end of my loan and I applied to see if I could get a small increase, due to COVID and Pandemic issues my business is not back as we service XXXX XXXX XXXX around the US with XXXX XXXX XXXX Reps. If order to get you to send over all of your personal documents, they bait you into saying you are approved, for {$20000.00} they were going to provide the final pay off of my loan of XXXX and then provide remaining XXXX or so as I opted for XXXX as I never take on more than I need. I sent in my documents and then they turned me down due to my business obviously being still down but on it way back up when XXXX XXXX XXXX start in May of XXXX There are a large number of comments from others on their website who experienced the same thing.
Company Response:
State: GA
Zip: 30076
Submitted Via: Web
Date Sent: 2021-02-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-30
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX my funds ( {$12000.00} ) was deposited to PayPal account that I setup and then later ( next day or less ) -24 hours from account creation, was locked and couldn't perform any actions, anything like withdraw, send, receive, purchase, add or remove bank & credit/debit card information, or anything at all. They ( PayPal ) sent me a notice to submit various documents to " un-lock '' the account. I complied and submitted all correct and accurate documents asked. Including my ID, bank statement, mail with current address, reason for deposit and funds, etc. Then, they would review information and unlock account in 24 to 48 hours time. However, after complying with PayPal 's requests my account got permanently locked and unable to use service ever again and that I could receive a email with the information on how to withdraw my funds being held in 180 days time. On XX/XX/XXXX ( over the +180-days time ) I tried and was not successful in withdrawing my funds. I still am unable to do anything after a phone call to PayPal attempting in every way to resolve this issue. I am not able to withdraw funds currently despite being told to wait the 180 days and I'd be given access to my funds they reassuredly advised me, yet have not to this day. To me this is theft of funds and deceitful public consumer practices that should be unlawful due to the amount of damage caused to financially, physically, and not to mention emotionally. Of which they thrust on individuals who use their service without public consumer choice or any other available options to decline or any other choices period. I have lost several things due to not having any access to my funds and my current credit worsens plus other things are due to loss and will lose, because of the denied access to my funds still after complying with every demand given by PayPal. Currently given only option to now be told to wait indefinitely while financial debt mounting up on me and no means to pay debt due now due to my funds being held for a non-senceful excuse nor reason which is solely determined by them and apparently no available actions for me to take to get or receive my own funds!! Please help me!! Respectfully, Me
Company Response:
State: AR
Zip: 72901
Submitted Via: Web
Date Sent: 2021-01-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I am an Arizona resident and sold an item online to a buyer in Louisiana. The buyer paid me for the item using PayPal. PayPal immediately put a hold on these funds and demanded that I provide a tracking number for the item. They promised, in writing, that the funds would be released 1 business day after the item was marked as " delivered '' by the shipping vendor, in this case XXXX. XXXX successfully delivered and PayPal is still refusing to release my funds. I am due a total of {$640.00}. All attempts to contact PayPal have gone without any meaningful response. They've been unable to field phone calls for a week.
Company Response:
State: AZ
Zip: 85255
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-29
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This Complaint has to be reopened and New Complaint has to be submitted a request for Pay Pal to provide me how my PayPal account was charged without my authorization. I did not request a RIDE. The last ride I authorized from an XXXX account was in XXXX, see attached evidence. I never used XXXX for any rides, since XXXX. These IDIOTS at PayPal continue to tell me there was no unauthorized charge. There was a ride with XXXX that I did not request, not for me or no one else. Having a prior agreement does not explain an unauthorized charges. I may have an old agreement with XXXX Prior to my last ride in XXXX, and the last authorized ride was in XX/XX/XXXX. PayPal claims that my Complaint is regarding a transaction that was processed through my PayPal account, which agreed to, I did not unauthorize a Ride. I do not care to request that PayPal reimburse me for the amount of the transaction, PayPal can shovel the crumbs of money. I NEED AN EXPLANATION to HOW SUCH CHARGE WAS PLACED. I am not questioning the account I agreed to open with PayPal, NO BODY IS ARGUING ABOUT the fact I provided XXXX XXXX account to be used as a funding source and for AUTHORIZED CHARGES, I did not authorize the XX/XX/XXXX XXXX RIDE, because I DID NOT REQUEST ANY RIDE. Pay Pal Executive Escalations department is claiming that on On XX/XX/XXXX, I initiated a billing agreement ( Billing Agreement ) with XXXX XXXX XXXX XXXX XXXX Merchant ) which allowed the Merchant to process payments from my Account pursuant to the terms of the Billing Agreement. I DID NOTTTT. Why would I need to initiate another agreement when I already had an agreement entered prior to XXXX. I already had an existing agreement that was more than four years ago, nut never used XXXX since XXXX. Yes if I requested the ride in XXXX of XXXX, It would have assumed that I agreed that payments for the ride to be paid through PayPal as a preauthorized transfer or preapproved payment. The Big issue here IS that this NO GOOD COMPANY IS FAILING TO UNDERSTAND, I DID NOT REQUEST NOR DID I HAVE A RIDE WITH XXXX on XX/XX/XXXX. When I contacted on On XX/XX/XXXX, I contacted PayPal customer support to report unauthorized activity and not to be asked to change my password, I was forced to change my password. Because obviously the charge with XXXX did not occur with a login to my account, the ride was order via XXXX XXXX, which I do not even have on my phone. My Paypal password had nothing to do with the XXXX XXXX. I am only asked to enter my paypal password only when making purchases on line. PayPal as part of its investigation into my claim of unauthorized activity included, IT CLAIMS BY looking at my Account login history and payment history WHICH ALL ARE undisputed CHARGES AND purchases activities and valid login History, it is outrageous that they would use that to deny my valid claim, PayPal is shamelessly claiming that my activities were consistent with my historic Account activity, HOW THE XXXX IS A CHARGE I HAD GIVEN NO AUTHORIZATION, CONSISTENT WITH MY HISTORIC ACCOUNT ACTIVITIES. My activities is done from my computer and it is only limited to buying PRINTING INK, STAMPS and purchase some household small items. HOW IS A CHARGE FROM XXXX CONSISTENT with purchases I made from my desk computer. It is clear we dealing with some PURE IGNORANCE AND ARROGANCE, with a second grader education. Why can't PAYPAL hire some people with at lease a middle school education. Now there is NEW CONCERN, THAT IF there has been any XXXX CHARGES PAST XX/XX/XXXX, which is the last RIDE ordered with my XXXX account, I demand for PAYPAL, To provide me with ALL XXXX CHARGES POST XX/XX/XXXX, it seems that I was only aware of the last charge in XX/XX/XXXX. Pay Pal also never provided me with a copy of what XXXX RESPONSE WAS, also since PayPal concluded that I had an agreement with XXXX with the account that initiated in XXXX of XXXX, then PayPal needs to provide proof of that agreement and it must contain my email address my phone number. I recently request my old XXXX Account that was opened 4 years ago to be closed. Now PAYPAL needs to provide me with evidence that support their claim that there is an XXXX Account that I agreed to open in XXXX of XXXX. IT IS AS SIMPLE AS THAT.
Company Response:
State: MD
Zip: 20602
Submitted Via: Web
Date Sent: 2021-01-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I set up automatic payments to my XXXX XXXX Credit card via Paypal when I first enrolled in XXXX XXXX 's XXXX XXXX XXXX in XX/XX/XXXX. Unfortunately, I am on unemployment and have not received an unemployment payment so the XXXX XXXX Credit Card payment set up for recurring payments was declined on XX/XX/XXXX. There were no other payment methods authorized for XXXX XXXX 's course via recurring payments so the merchant should have been notified that the transaction was declined. Instead, Paypal charged {$360.00} to my personal checking account which I did not authorize. I tried to delete my personal checking account as well as all other payment methods from Paypal after this unauthorized transaction was attempted by Paypal. Instead, Paypal paid the merchant themselves and is acting as my bank in requiring me to pay them {$360.00}. I am in contact with the merchant but I no longer want to do business with Paypal after this unauthorized transaction was performed. However, Paypal will not allow me to delete my banking information nor my other cards on file. Paypal can not hold me hostage to a charge that I did not authorize. I did not authorize a payment to my personal checking account nor for them to make payment for me.
Company Response:
State: VA
Zip: 22304
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Fraud or scam
Subissue:
Consumer Complaint: I went to purchase an item in the screen shot below, I was asked to sign out of PayPal to make purchase as a guest. paid then was re-routed to a PayPal charity instead of getting a receipt, this name showed up, I saw my bank statement had removed the amount but under a different name altogether. despite still having it listed as a shop transaction it was coming up as a donation to PayPal. they refused to take action, stating that their policy did not cover the item transaction despite it being listed as a transaction having proof, filing a complaint several times and being unable to process a claim with PayPal because it was being listed as a donation. I called my bank and they said that they won't help or can't help and PayPal keeps closing my claims and has no actual resolution available for me. this has been going on since XXXX, I contacted them right away and initially they were going to take action but it had not posted yet, and was still pending. I can't get anyone on the phone together.
Company Response:
State: PA
Zip: 19154
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Trouble using the card
Subissue: Problem using the card to withdraw money from an ATM
Consumer Complaint: Well paypal has taken over XXXX ; XXXX dollars from me they aren't letting me touch it for 180 days over someone else doing fraudulent stuff on my account.
Company Response:
State: WA
Zip: 989XX
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-01-28
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made an online purchase to XXXX 's in the amount of {$24.00} on XX/XX/XXXX. Anytime I make an online purchase, I use my Paypal account and use my PayPal credit card to make the purchase. I triple confirmed that is the account I used to make the purchase and it was. Today, XX/XX/XXXX, I look at my bank account and see I am overdrawn almost {$43.00} due to PayPal putting the purchase through my bank account and the bank charging me {$30.00} for a NSF fee. I never authorized that. I triple checked the funds available on my credit card to make sure I had the funds to cover the purchase and I did. This is the second time this month it has happened. I was looking at my transactions on my PayPal account and discovered the authorization on the XXXX was Cancelled! I contacted the credit card company and they informed me, and assured me, it was either PayPal or the merchant that cancelled it, not the card company. I have contacted Paypal and they put the blame on me that I have my settings as prefer my bank account. I do IF i do not have the funds to cover a transaction. There was no reason for the transaction to go through my bank. If I wanted that, I would have chosen my bank instead. I did not have the funds to put it through my bank hence I used my credit card. They are not helping me at all. They are still placing the blame on me and how I have my settings. This is not how you treat customers during a pandemic when they have no funds coming in and are trying to survive on the little money they do have.
Company Response:
State: WY
Zip: 826XX
Submitted Via: Web
Date Sent: 2021-01-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A