Date Received: 2021-02-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Case Reference : XXXX This is my last hope. PayPal have decided to hold my funds against my will for 180 days and permanently limit/ close my account. I have asked them for a legitimate reason and they refuse to resolve this. I have provided every single piece of information regarding the transactions and how these funds were obtained. I am an XXXX seller and I provided receipts, as well as buyer feedback to show they were satisfied with the items sold to them. PayPal have just decided to take my funds for 180 days of XXXX. I was advised to contact this government website as you may be my last hope in trying to get through to them and get them to appeal this decision. I'm a XXXX XXXX XXXX XXXX this money is a lot to me and I need it to pay rent. It is completely obtained legitimately and this was already provided to PayPal as proof which I still have if you need to see. I have 100 % feedback on XXXX and have never had any issues in the past! PayPal is refusing to overturn their decision and have stopped responding to me. I have almost lost all hope. Please help me
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me getting it back up going. I'm not sure if this is some mistake as I assume it has to be. I have not been able to get from them for months but I just remembered I could file a report on here as I feel they're not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX and I still have funds there it's XXXX XXXX and they decided to closed my account dated XX/XX/2020.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: hey, i was using paypal to sell my product, my product was XXXX templates, so after 2 months and half i got limited for reason i don't understand, from the message i got on the email on XX/XX/2021 says " You can no longer do business with PayPal After a review of your account activity, we've determined that you're in violation of PayPal 's Acceptable Use Policy. As a result, your account has been permanently limited ", when i did search for templates as product i found it acceptable as digital products. even refunds was about 0.05 % .i did tried to contact them, but just the bot was responding back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I was a victim of a XXXX spoof situation. I received a phone call from my mothers phone number while she was out of town. There was screaming women in the background who knew my name along with a male saying " he would XXXX XXXX mothers XXXX XXXX if I did not send money. '' I complied and sent {$1200.00} to @ XXXX during this XXXX call. Further disturbing details can be found in the police report and venmo_fraud report attached to this submission. After the call I immediately attempted to contact Venmo with no luck as they do not have a contact number listed. Since I could not reach Venmo I filed a dispute with the bank who agreed with my dispute and blocked the charge from Venmo. Once the bank approved of my dispute and blocked the charge Venmo " froze '' my account put a {$1200.00} on it hold threatening to send me to collections. During this time I received XXXX payments for miscellaneous things such as food, utilities, ect. adding up to {$1000.00}. Venmo took this money from my " frozen '' account and contributed it to the {$1200.00} hold from the XXXX situation. On XX/XX/XXXX I realized there was a chat in the Venmo app which was the only way you can start a dispute claim. I was able to start a dispute here. As you can see in the attached file " Venmo Dispute1 '' my dispute was automatically denied on XX/XX/XXXX without any request for information. In " Venmo Dispute2 '' you will see a chain of emails from XX/XX/XXXX through XX/XX/XXXX going back and forth with no help or insight whatsoever with Venmo. I don't believe they were actually reading my emails, just automatically responding with immediate denials. The denial response on XX/XX/XXXX even states " Unfortunately, based on the information you've provided, it sounds like the person you were transacting with did not fulfill their end of the transaction. For resolution, we recommend that you reach out to the recipient of the payment, as we are not able to provide reimbursement or mediation in this instance. '' What exactly does " It sounds like the person you were transacting with did not fulfill their end of the transaction '' mean? Were they supposed to pull the trigger? I also called the number listed on the collections emails, XXXX XXXX XXXX XXXX, on XX/XX/XXXX only to be hung up on after being transferred to their poor excuse of a customer service department. I believe the way Venmo has handled this situation is near criminal given the time wasted and fact that they automatically are holding {$1000.00} of mine. I look forward to hearing from you.
Company Response:
State: FL
Zip: 328XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: hello, the problem is with Paypal i was seller on it after 2 months i got limited and receive message told me to wait 180 days before i can withdraw my money XXXX USD, but before the period given by paypal XX/XX/XXXX transferred the fund to him self on XXXX XX/XX/XXXX, my funds now XXXX without any notification or email when he did that. check the captures & the trensfer doument.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I had unauthorized charges of {$1000.00} on Venmo. I contacted the company the day the charges appeared ( XX/XX/XXXX ). The company then said I owed for the charges ( XX/XX/XXXX ), but I explained that the unauthorized charges {$1000.00} are not my responsibility. Those charges are the responsibility of VENMO. U.S. Electronic Funds Transfer ( Regulation E ) provides protection from consumers like me who provided timely notice of the unauthorized transaction. Reg. E. states " If the consumer notifies the financial institution within two business days after learning of the loss or theft of the access device, the consumer 's liability shall not exceed the lesser of {$50.00} or the amount of unauthorized transfers that occur before notice to the financial institution. '' On XX/XX/XXXX, I was contacted by VENMO Collections and told that I owed {$1000.00}. I told them that I did not owe the amount. I stated that I had contacted VENMO immediately after the unauthorized transactions and that I am not liable for any amount greater than {$50.00}. I further warned VENMO that it is in violation of Regulation E by reporting this item to " Collections. '' I asked them correct this matter by the end of day on XX/XX/XXXX.
Company Response:
State: WA
Zip: 981XX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: We are a business consulting company, we provide our clients with solutions for their companies, such as web development, XXXX XXXX, accounting services, digital marketing, among others. On XX/XX/XXXX we received a payment in our PayPal business account, a payment of {$800.00} from our XXXX client " XXXX XXXX XXXX '' which is a non-profit foundation that is buying from us a license of the XXXX XXXX software in its Cloud Standard version, of which we are authorized Solution Partner. On XX/XX/XXXX we received a payment of {$4000.00} from an invoice of XXXX in our paypal business account, from our client in XXXX XXXX XXXX XXXX XXXX. who bought us a XXXX license in its XXXX XXXX XXXX version. It is agreed that only the client will initially pay {$4000.00} and the remainder at the end of the installation and configuration work of their server. We tried to transfer the funds from our PayPal business account to our bank account to make the payments of the licenses of our clients and pay our employees, however, PayPal told us that a security check had to be done and they also informed me that I had a debt in my personal PayPal account for an amount of {$970.00}, I contacted the PayPal collections department to charge the debt from the funds that are withheld, but the collections department informed me that paypal had sold that debt in XX/XX/XXXX to the company XXXX XXXX XXXX XXXX. We contacted XXXX XXXX XXXX XXXX and they kindly informed us that Paypal had indeed sold the debt to them, so we made a payment agreement, I also informed them that the available money was held in PayPal for which they agreed to give me 30 days to resolve the payment. I contacted PayPal 's collections department and they told me that they would remove the restrictions on my account so that I could use the money that is available there. However, the PayPal account restrictions and support department keeps telling me that I must pay the debt to them and not to XXXX XXXX XXXX XXXX, but they do not allow me to transfer the money to my bank account to make the payment and they do not collect the debt from the available balance in my paypal account. It seems to me that everything may be a misunderstanding between the PayPal departments, but there is also the possibility that it is a scam, that is why I have decided to send you the information so that you can start the investigation. I have seen many similar cases on the internet and PayPal ends up stealing people 's money, please take the necessary actions so that this type of thing does not happen, we are a small company and every penny withheld affects our operations, it is difficult to grow as company if these types of problems occur. I enclose the debt resolution letter that XXXX XXXX XXXX XXXX sent me and that I sent to both the collections department of paypal and the account limitations department. I am currently having problems with my clients and my suppliers because I have to make payments and the money is being held in PayPal, even though I have already paid off my debt following the instructions they gave me.
Company Response:
State: FL
Zip: 33065
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX I contacted PayPal to inform them of a large direct deposit I was getting from the proceds of a XXXX loan of XXXX dollars and to check to see if there would be any problems with my PayPal account. I was told no problem and everything was fine to have it sent. On the XXXX. The deposit arrived and I had made a few attempts to transfer to my linked bank account and debit cards. It triggered their system to lock my account and required me to upload my identity documents and explain the resent failed transfers. Got my account unlocked, after numourous calls to customer service where conversations were more heated as fustrations grew. As my account was unlocked I needed to get cash from my account to pay employees as these funds were ment for that purpose. I used XXXX through XXXX to get the money. After a day or so my account was locked again and had to now verify my already linked debit cards as well as my already bank account again. And was told that the verification process would take 24 -72 hours and I would have to wait. On XXXX XXXX my account now was limited 2times and only had access to my money ( XXXX XXXX ) a total of two days were every attempt to transfer out to my personal bank account after PayPal 's review was denied. On XXXX XXXX my account was restored after numourous calls again where conversations again got heated. On XXXX XXXX I get an email saying my account is permently locked and my funds will be held for 180days. I called to try to resolve with PayPal and they will not even answer any questions I have or give me any explanation as to why my account is locked other then " high risk ''. I don't use PayPal to process any payments for my business I don't sell anything where I use PayPal, there will be no chargebacks, returns or disputes on my account. Other then the one that has appeared on the only charge that they could PayPal for XXXX food delivery service. I called to inform them that the dispute open case wasn't stared by myself and to have it removed. The XXXX account is linked to my PayPal through PayPal and was linked by myself over the phone with customer service. I think as it was the only internet charge I had made it was a way to open a dispute on my account in order to withholding money for the 180 days. XXXX was linked through my PayPal account. I've reached out to the CEO to have my case heard no response. I offered for PayPal to look over my account and add up all the questionable charges and withhold that amount for the 180 days. And release the rest asap. PayPal has I believe found a way to harass myself by these in justified limitations on my account as a way to hold my money as an interest free loan to themselfs. I feel because our conversations got heated out of fustrations PayPal was out to punish me and my business for being very direct and blunt with them. I have followed every request provided every document up until the 3rd when my account was permently limited. They were waiting until they had no other option because everything I did was following their policies and advice from customer service. Every attempt I made to transfer out to my verified bank account was stopped by paypals system. Customer service didn't know why it wouldn't go through as well and said that their system won't even allow them to do it. What PayPal is doing is not only unfair but unreasonable. They have not only been unhelpful but very misleading in actions that I would need to proform. The customer service representatives were the ones while on the phone with them instructed me to try the transfers that were getting failed. After the first transfer that I did on my on the rest were attempted through customer service. PayPal account. ( XXXX )
Company Response:
State: HI
Zip: 96819
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Written notification about debt
Subissue: Notification didn't disclose it was an attempt to collect a debt
Consumer Complaint: Called paypal on XX/XX/2021 to ask why I was unable to log in to my account. Paypal said I had a negative balance and it was sold to a collection company. I was never told my paypal that I had a negative balance or contacted by them about it.
Company Response:
State: CA
Zip: 91356
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal placed a permanent account limitation, when my account had a balance of {$310.00} My account was deemed a " potential risk ''. Funds are stuck now On XX/XX/2020, Paypal placed a permanent limitation on my account. My account was found to have " Potential Risk ''. Upon calling Paypal customer support, I was told that I violated the Paypal " Terms and Conditions '' of the company. However, any details further than that could not be provided. The balance in the account is {$310.00}, which will be held for 180 days. However I had no problems at all with the account, until the permanent limitation came from nowhere. Now the funds of {$310.00} are being held for 180 days, for reasons that I still do not understand. Account was deemed a " Potential Risk ''. but I had no problems at all with the account. Now Paypal gets to keep my funds for 180 days. This is absolute fraud. Paypal is merely hiding behind the " Terms and Conditions '' of their accounts, upon opening one. Obviously the legal portion of Paypal, devised a broad way to limit people 's accounts. As well as holding their funds indefinitely for 180 days. This should be front page headlines, absolute theft.
Company Response:
State: TX
Zip: 77049
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A