Date Received: 2021-02-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I sale XXXX XXXX, XXXX, XXXX, and etc. I use XXXX to connect with a plethora of customers. The money goes to Paypal and they hold the cash which I understand because of the customer. I have been using XXXX for sometime now and Paypal. However, Paypal has put a 180 Day hold on my funds. They first limited my account and asked for proof of business. I gave them the sales information from XXXX and even gave receipts of me sending the items to each customer with the USPS. However, they banned my account still. I contacted them numerous amounts of times, but to no avail. I finally got in touch with someone through Paypal on XXXX and they said there was nothing they could do to fix the my issue. XXXX XXXX XXXX " Wave Runner '' on Saturday, XX/XX/2021 for XXXX, The item was delivered to the customer on XX/XX/2021 XXXX XXXX XXXX Off-White " Sail '' on Monday, XX/XX/2021 for XXXX, The item was delivered XX/XX/2021 XXXX XXXX XXXX " XXXX XXXX Cactus XXXX '' on Wednesday XX/XX/2021 for XXXX, The item was delivered XX/XX/2021 XXXX XXXX " Alphaedge '' on Saturday, XX/XX/2021 for XXXX I still had these shoes up on auction and someone bought them, but because my account was banned the money went straight to Paypal. I contacted XXXX about my situation and they told me to refund the buyer in which I did, but I could not do that with the other buyers because they already received there items. My linked email for Paypal is XXXX XXXX
Company Response:
State: PA
Zip: 19138
Submitted Via: Web
Date Sent: 2021-02-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have attepted to gain access to my Venmo account owned by PayPal for over a month. Each inquiry to Venmo via an app or email to cusotmer service asks for me to submit a picture of my ID and after doing that about 12 times via email I am told by Venmo, via email, that they canot accept the picture. Ive explained it is MY Oregon DL and Ive emailed it to no avail.
Company Response:
State: FL
Zip: 34482
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Other transaction problem
Subissue:
Consumer Complaint: I used PayPal to pay ( with my credit card ) an online astrologist for 3 services. The person received {$160.00} for 3 jobs. I received one job that was scam. I asked for a refund on the other 2. The person decline returning the money. I complaint with PayPal and the resolution was on favor of this person. I have emails as proof she never provided the 2 pending jobs. Not sure if this is the place to file a claim. PayPal is not helping. Case ID XXXX Transaction amount {$160.00} USD Dispute amount {$78.00} USD Transaction ID XXXX Transaction date XX/XX/2021 2021
Company Response:
State: NY
Zip: 11375
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: This is in regards to PayPal who closed and then stole over {$40000.00} from my PayPal account under the email XXXX I have filed a complaint with the CFPB already and received a more or less automated reply from the company which I do not accept. This company stole over {$40000.00} from me and are claiming its due to damages they incurred by allegedly me violating their Acceptable Use Policy. I demand they share the damages they incurred that cost them $ XXXX+ because this is just shady wording in their User Agreement to seemingly give them the right to steal money from people. They claim I violated the AUP but I disagree with what they said. Furthermore, there are numerous websites that offer the same service I do and PayPal has not shut them down. this is not right and very sketchy.
Company Response:
State: NY
Zip: 100XX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: On XX/XX/XXXX I was made aware limitations or put on my PayPal account due to my inability to verify my ID. I have been dealing with the company and send a copy of my XXXX state ID which was not acceptable therefore I obtained a birth certificate and a XXXX ID card. At the time of submitting the XXXX XXXX I was told it would be 72 hours to make account to be unlocked. Call the company after 72 hours and was then advise my account was going to be locked until XX/XX/XXXX due to the high amount of activity in the account. I was giving no further recourse to be able to access my funds and told there was nothing I could do so I came here late to try and further my actions in receiving my benefits. My sons come from the department XXXX XXXX XXXX for my compensation payment and it is XXXX a month and the amount sent out was for child support and other family needs.
Company Response:
State: CA
Zip: 93901
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: A user in XXXX offered to me an exchange of PayPal funds to ( USD XXXX XXXX to pesos. But after sending PayPal funds to this user, this person blocked me. I tried to reverse immediately the transaction with PayPal but they say this not covered in their terms. I believe this scam is a fraud and this should be investigated. Case Id. : XXXX ID XXXX My username is XXXX in PayPal. The fraud was performed by XXXX XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as to assume it has to be. I have not been able to get help from them for months but i just remembered I could file a report on here as i feel they are not doing their job properly and it is effecting me a great deal as i used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal closed my account for no reason and will not help me with getting it back up and going i am not sure if this is some mistake as i assume it has to be. i have not been able to get help from them for months but i just remembered i could file a report on here as i feel they are not doing their job properly and it is effecting me a great deal as i used paypal frequently. my email linked to my paypal is XXXX but i cant change it to my new email to see anything they sent me ethier
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I sold multiple items on eBay and ebay uses PayPal for sales transaction. XXXX has already made some funds from the sales eligible for withdrawal. However, PayPal asked held up all of the funds from the sales and is refusing to release any of them despite my calling their customer service. I have uploaded my government ID ( driver 's license ) and the receipts for the goods I purchased to put on sale on XXXX as they requested on XX/XX/2021. Per my conversation with their online agents which I have copies of stated that their team will get back to me in 3-5 business days once the documents/information has been provided. Today marks the 4th business day and I call the customer service manager who told me they will not review the matter until this coming Thursday on XX/XX/2021, which is past the 3-5 business day mark. And the worst part is that the customer service manager told me that on XX/XX/2021, they will then make determination whether to withhold the funds for an even longer period of time. They are withholding about {$7500.00}, which is not an insignificant amount, for no clear reasons. All of the sales I have made on eBay are legitimate and verified by eBay. But PayPal is withholding my sales funds from verified sales. I read through their policy for withholding funds here ( https : //www.paypal.com/us/webapps/mpp/ua/useragreement-full? locale.x=en_US # restricted-activities ) and I did not violate any of the published guidelines. This act of withholding without clear reason/violation is malicious and needs to be investigated/intervened. For example, PayPal 's own electronic system with attached transaction IDs and payment total stated that the funds would be available to me. But in fact, when I log into PayPal to try to make use of the funds, it is not available to me. I can provide more examples of this if need be. Please let me know.
Company Response:
State: OH
Zip: 44012
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-03
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I was using the new XXXX TV Service however, the prices increased and I was currently in school full time and not working. Therefore, I canceled my subscription with XXXX and Paypal. However, I was charged again by both companies and neither company would accept responsibility for their error. I notified XXXX XXXX XXXX Consumer Investigative Department and I believe XXXX has corrected the issue. However, PayPal keeps send me messages and still will not allow me to cancel my account. The last debit that they initiated on my account was not authorized. I have since changed bank accounts and debit cards and I am still receiving harrassing emails. Could someone please help me resolve this issue. If I had requested the service or used the service, I would gladly pay the fee. However, that id not the case. Thank you for your assistance. Sincerely, XXXX XXXX XXXX
Company Response:
State: TX
Zip: 752XX
Submitted Via: Web
Date Sent: 2021-02-03
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A