Date Received: 2021-02-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I authorized payment of a {$2500.00} invoice using my XXXX XXXX XXXX credit card using Paypal. Instead of paying the invoice as I authorized, Paypal illegally and fraudulently embezzled funds using my Paypal balance. I immediately contacted Paypal customer service to correct their error, Paypal refused. They stated I had to request a refund from the vendor and she would have to reissue the invoice to use my credit. I called back and spoke with the Paypal Fraud department, as Paypal had in fact committed fraud, wherein the Fraud rep lied about the reason for their unlawful action. XXXX in the Paypal Fraud Department alleged my Paypal balance was used because XXXX XXXX declined the charge. This claim was utterly suspect as XXXX XXXX 's procedure in such cases is to contact the cardholder immediately with notice of such a decline. No notice was received, so I called XXXX XXXX. The agent stated that as is normal procedure, a " test '' transaction was in fact received from Paypal, however the {$2500.00} actual charge was not subsequently submitted, so the charge had never been declined. The XXXX XXXX agent offered to call the Paypal Fraud Dept while on the phone with me. Paypal Fraud Agent XXXX verified that, in fact the charge had NEVER been declined. She provided no reason for why my express payment authorization was usurped and my Paypal funds were misappropriated. Agent XXXX continued to refuse to correct the error. I contacted the vendor to issue a refund, but the vendor had already transferred the payment to her bank account XXXX smart ) so the funds were in transit. I conveyed this to XXXX, she said it did not matter the the funds would be returned regardless of where they were. After the refund was issued, Paypal 's website first indicated the funds would be in my account by XX/XX/XXXX, an hour later that date had been stricken and XX/XX/XXXX was listed. On XX/XX/XXXX, the funds were still not retuned to my Paypal account so I called. After an 18 minute hold, the Paypal rep asked me to refresh the screen and my funds MAGICALLY appeared. I immediately transferred the finds to my bank account, Paypal indicated my fund would arrive on XX/XX/XXXX - some 11 days AFTER this fraudulent transaction occurred. Paypal has ILLEGALLY commingled funds from 2 different businesses we own. This has caused not only severe emotional distress, but has resulted in the inability to pay bills for a completely unrelated business, because the income from that business was misappropriated by Paypal. If this is a pattern and practice of Paypal they should be severely sanctioned by this agency and perhaps a class action lawsuit is in order. Adding insult to injury, the vendor I paid {$2500.00} to - due to these facts - now refuses to do business with me. On top of that, the first customer service rep said this could all have been avoided had I processed the invoice payment as a " Guest '' instead of login in to my Paypal account. So Paypal treats " Guests ' BETTER THAN ITS CUSTOMERS. Note to self, we'll be using XXXX for payment processing going forward.
Company Response:
State: FL
Zip: 32043
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal account has ben permanently limited and close for no reason so I can't access my funds and withdraw it. I'm sure that I provide all documents needed. I was thinking that there's a mistake in their jobs.I 'm urgently need my money because of my medical porposes. I hope you will help me. My email intended into my PayPal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: On XX/XX/2021, I received an email from paypal saying that a recent transaction in the amount of {$600.00} was being reviewed due to a dispute that was filed that morning. Before I could even get home and read this email, i received another email stating that the case was closed and that they found in the other party 's favor and therefore my account would reflect a negative balance to the tune of {$490.00}, and demanded that I make a deposit to fix this problem that im just now hearing about. I immediately tried to call paypal, however, they have conveniently stopped answering their phones so you can not speak to a live representative at all. I sent an email and text message and all that got for me is a complete run around. They tell me that I cant even file a dispute until my account is back to a positive balance. And there are a ton of unauthorized transactions on my account and i can not get help from paypal at all. They were very quick to " investigate '', but didnt bother actually having a live person get in touch with me to get my side of the story, before closing the said investigation in favor of the other party, Charging my account with all this, and not even giving me an option to appeal. It seems to me that paypal feels as if they are Judge, Jury and Executioner these days. Thats NOT how America and our Democracy are supposed to work.
Company Response:
State: MS
Zip: 386XX
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal close my account for no reason. I am very frustrated because I cant widraw my money. This money is for my XXXX XXXX. I cant start again.. this is my paypal account XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Around XX/XX/2020, I was sent money from my uncle to help pay for bills and other living expenses that I had at the time and PayPal limited my account and asked for specific info and documents to verify my identity at which point in time those things were provided without delay. A few days later I was informed that I could no longer use their services and that I had to wait up until 180 before I could receive my funds. Fast forward 180+ days and no one at PayPal can tell me anything as to why I still cant get my money after 6 months of being inconvenienced already.
Company Response:
State: IL
Zip: 60651
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Well to start XXXXt sent money to PayPal and I'm not sure how that happened I didn't have an account with PayPal nor did I want one so I went to with draw my money an the account had a limitation put on it and if I recall I did not recievr an email telling me why an then the next thing I know they had a 180day limitation put on so I waited 180 days no email so I call PayPal they didn't give me any reason why no email then the next thing I know my account has me locked out so I call PayPal they tell me there is nothing they can do or tell me that I have to wait for an email so I've waited 3weeks an still no email an there help line still can't do anything so I don't think this is right the amount is XXXX dollars that they are holding an I need the money for bills in this time of the pandemic that we all are having to endure so I'm hoping you can get me some information to what is going on and if I will get my money or if I have to take further accion or if I will get my money at all I've read dozens of complaints about PayPal people having the same problem an them getting no were an not receiving there money after a180days so it has me very worried that I will be in the same boat as them this isn't right what PayPal are doing to all these people whom have there money in a PayPal account or what ever it is PayPal considers them selves so thank you very much in your helping me with my delima. will be waiting to here from you.
Company Response:
State: CO
Zip: 80110
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: Tried to purchase a XXXX XXXX XXXX on XXXX. It was pad by PayPal. The purpose was {$96.00} then {$300.00} came out of her account. The credit card transaction was PayPal XXXX. PayPal said they have no record of this transaction.
Company Response:
State: MA
Zip: 025XX
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 I received a notice from PayPal that {$120.00} was deducted for a payment to XXXX. I checked all my XXXX settings and was no evidence of such a payment that originated from my XXXX account nor have I ever requested such a payment ever. I disputed the payment with PayPal and they closed the case and stated : " Thank you for reporting this case. After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. We've noted the account changes you reported with this case. '' Someone has fraudulently made a payment and PayPal is not willing to do anything about it.
Company Response:
State: CA
Zip: 90049
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I was selling items on XXXX which the payments were processed through PayPal. Upon the completion of the sales, I purchase the shipping label from XXXX and send the items out to the customer. Some of the items were digital items so there was no tracking number as these were sent to the customer through XXXX 's messaging system. Upon making several sales in a few days, PayPal locked my account and asked for more information about what the money that was incoming was for. I provided descriptions of the items sold, showed proof of receipt of me obtaining said items, and provided photo identification of myself. After providing this information, PayPal locked my account and said they are going to hold my money for 6 months. This is very unfair for them to lock my money up for such a long period of time for items that I have shown that I obtained and proof that the item was delivered to the customer. Items that have been delivered and confirmed by the shipping information, are still locked and I am unable to access my money. This puts me out of the funds for 6 months on items that I already paid for and I will now be unable to use that money for bills that I owe.
Company Response:
State: MI
Zip: 48071
Submitted Via: Web
Date Sent: 2021-02-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-05
Issue: Struggling to pay your bill
Subissue: Credit card company won't work with you while you're going through financial hardship
Consumer Complaint: I have it set up that Venmo gets a deposit when my EDD payments are made. I had an outstanding bill of {$5.00} for less than a week when my deposit of XXXX dollars hit my account ( while trying to get a refund from a person that i had paid for a service refuses to return what i had paid them for good not received since the order in XXXX of XXXX ). On XX/XX/XXXX i received my EDD transfer after waiting over 5 weeks to get payment of only 3 weeks, i have way more in my Venmo account and they will not release any of my money for another 3-5 business days ( which after looking on their website never states that this is their policy ) I did chat with a employee there on XX/XX/XXXX and they assured me that my direct deposit would still go through even tho they froze my account and DID NOT tell me that even after the money was in the account they would still have a hold on my account. Now because of the wait getting my EDD payment and not even getting the full amount owed to me, it will now take almost another week to get the over XXXX XXXX dollars that I now have in my account and I have explained that i desperately needed that money to put food in my house because of the long delay of getting my unemployment benefits. They would not even at that point release my money, not even a portion of it.
Company Response:
State: CA
Zip: 95961
Submitted Via: Web
Date Sent: 2021-02-23
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A