Date Received: 2021-02-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a venmo debit card and on XX/XX/XXXX i lost my phone and wallet wwith debit card in it i have contacted them gave them all the right info and still can not get into my account because i also forgot the password i gave the lady all the correct info and sent picture of my i.d all that and after about n hr n the chat she was like i cant help n ended the chat i have over a XXXX dollars in my account but there is no way toget thru to a live person. Cause im still logged into tthe account on the phone i lost. She just was no help it is very simple i lost my phone ane card i need to be able to get into my acvount to order another one. But i cant do thr forgot password cause thr confrimation code goes to my old number i kno some one. Can help me with this thank ylu
Company Response:
State: MI
Zip: 48314
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2020 i open paypal account for unemployment. Insurance. XXXX2020. Paypal locked my account and sent a email stating I was no longer allowed on paypal and any funds would be held 180 days per the agreement. After which my monies would be released via email notice. The time period has passed i still cant access my money so I ha e no means mid covid. I have all the emails. When i ate t to contact paypal igetrun around and computer generated replies rhat dont ha e a thing to do with my issue and thsy know this.
Company Response:
State: NM
Zip: 87144
Submitted Via: Web
Date Sent: 2021-02-07
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello PayPal closed my account for no reason. I have done nothing wrong and have tried countless tones to talk with paypal about this issue. Ive received no help only copy paste responses. I have funds on my account that they are withholding without any good cause. As I again have done nothing wrong. The email associated with my paypal account is XXXX. My name is XXXX XXXX.
Company Response:
State: WA
Zip: 983XX
Submitted Via: Web
Date Sent: 2021-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Had my unemployment backpay sent to this account. After waiting 180 days, they refrozen my account and made it where I can not log into my account. Prior I could not transfer my money. They now have made it to where I can not log in to see my funds or speak to anyone in customer service.
Company Response:
State: NC
Zip: 27205
Submitted Via: Web
Date Sent: 2021-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-07
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2021 around or between XXXX XXXX I attempted to withdraw {$500.00} off of my PayPal account at XXXX XXXX After multiple attempts I repeatedly got denied on withdrawing funds. I contacted PayPal at least 5 times. The first time they put me on hold for 1 hour and 51 minutes and never returned. Unfortunately, I kept trying to get through and became very aggravated when no one would take my call. I finally spoke to 3 different supervisors who then told me it was their choice and their decision to end my account and they were going to keep all of my money for 180 days ... 6 months! I proceeded to tell them how in the world can they just close my account with no explanation of what I did wrong. One supervisor said they can do whatever they please in which I became very furious and told them I had kids and in really need access to my money. After 30 minutes of talking to them and explaining I was hung up on and now my number is on a do not answer list apparently! In my available balance I have {$1000.00} and my money that they have on hold I have {$740.00}. They said I needed to verify my information which I did! Still nothing. Then they said they would make a decision in 3 days. They made a decision in 18 minutes! No warning or anything!
Company Response:
State: SC
Zip: 295XX
Submitted Via: Web
Date Sent: 2021-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2021 at XXXX XXXX I sent a payment to XXXX XXXX for XXXX $ in exchange for a used XXXX that he was advertising on XXXX Market place. It all started when I sent a message to XXXX XXXX who was advertising the XXXX for sale. It was marked at XXXX XXXX I then asked for a video for confirmation that it was working and that everything was in order. We then discussed payment methods, we first tried XXXX XXXX, then cash app, then finally Venmo. Once he had received the payment he blocked me on XXXX and Venmo. I have all the chats saved so if you would like me to send pictures of all the chats I can do that. I then reached out to Venmo and asked if they could stop the payment from going through as it was fraudulent. They told me that there was nothing they could do. I talked to my bank and they recommended closing my account to prevent any transaction from going through. This worked as no money was ever withdrawn from my account. On XX/XX/XXXX I received an email saying my payment did not go through from Venmo due to my bank account being closed. The email then told me that they had paid the scammer anyways and that I owed Venmo XXXX XXXX
Company Response:
State: MN
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Wrong amount charged or received
Subissue:
Consumer Complaint: Venmo charges : In XXXX of last year, I had {$14000.00} transferred into my acct from my brides for upcoming weddings ( I am XXXX employed and have XXXX XXXX XXXX XXXX XXXX business ) I pay for my flowers using my Venmo card. They take out {$1000.00} every time I receive my flowers that goes towards my bill with XXXX XXXX. And they only take out when I receive flowers from them, not on any other days. On XX/XX/1921, XXXX and XXXX Venmo took out a {$1000.00} on each of these day but I didnt have any flowers delivered to me on those dates. I NEVER get flowers on a Friday, Saturday or Sunday. XXXX XXXX is not open on XXXX to deliver and they are closed on Sundays! ) The XXXX was on a Wednesday but I didnt have a wedding that week. They not only withdrew the money from my Venmo acct but also tried to reload from my personal banking acct as well. When they did this it caused my bank to have several overdraft fees not only from the money they tried to get but also caused checks I had written as well to overdraft. Along with taking out other transactions from my bank acct as a Venmo reload as well. I had more than enough money in my Venmo acct to cover all of these fees, so they were paying themselves twice for 1 transaction. I contacted Venmo, using the chat button because there is no way to call Venmo. XXXX said she could not find my transactions from my brides sending me money and I asked if maybe that was the whole problem. On XX/XX/XXXX, they froze my acct because they said I owed them {$840.00} on XX/XX/XXXX they gave me a temporary credit of {$1000.00} for each the XX/XX/1921, XXXX and XXXX transactions but they took out {$1000.00} for what they say I owed them for them leaving me {$2900.00}. Before they could take any more of the money, I transferred as much of it as I could out of the acct. But I could only send {$1000.00} to my bank acct, it would not let me transfer any of the remaining money. So I sent {$1900.00} to my XXXX and she then sent it to my bank acct using XXXX. I immediately closed my acct with Venmo and they finally sent me an email telling me after investigating they found no wrong doing on their part and I now owe them {$4000.00}.
Company Response:
State: OH
Zip: 458XX
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Getting a request grom paypayl that i sent money these imdivduals caused my account to close i will attach pictures below,
Company Response:
State: TX
Zip: 79902
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: My name is XXXX XXXX and I own a XXXX that XXXX XXXX XXXXXXXX XXXX XXXX XXXX which include a fully automated robot. This software is available on XXXX XXXX For 8 years I have maintained an account with PayPal and run all XXXX XXXX through them, including but not limited to invoicing, collecting payments, paying XXXX XXXX, XXXX, XXXX XXXX etc. In addition I pay myself as needed to pay my personal expenses. On Friday XX/XX/2021 I was notified by PayPal via email that my account was being closed and all funds were going to be held for 180 days. There is over {$240000.00} in that account. My life savings. The email was generic which claimed that I have breeched their policy and the email claimed fraud. This is a general email. I appealed the decision and within 1 hour was denied. PayPal has given no reason, not allowed me to speak with the person ( s ) liable for the decision in this matter and will offer me no opportunity to defend myself or the allegations. I have been denied due process and as all my savings were in PayPal I will be unable to meet bot business and personal expenses which include my mortgage, car payments groceries and life and health insurance! This during a pandemic! PayPal has no regard for the inaccuracy of their action, has denied me even the ability to respond to an open complaint from PRIOR to closing my account and is acting in a manner that should be illegal. In fact, PayPal has lost several class action law suits based on this behavior and clearly feels that it is in their best interest to continue to harm the " little '' guy. I need my money. I am XXXX and can not afford to have my life insurance or health insurance lapse. Please help. Kind Regards,
Company Response:
State: TN
Zip: 373XX
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo locked my account on Tuesday, XX/XX/XXXX, on suspected fraud ; the account remains locked at 7 attempts to rectify the situation through online support, submitting documents ( driver 's license, etc. ) I am unable to transfer the {$390.00} in my account to pay bills. I counted on this money to pay off charges due. The automated system would send a code to unlock my account, however, it was delayed at times by more than 5 hours - the code had expired by the time it arrived via email. This highlights the larger problem : the company does not have a phone number for live technical support, review fraud, and activate accounts. The company is unresponsive via live chat. My Venmo account is : XXXX XXXX
Company Response:
State: IA
Zip: 501XX
Submitted Via: Web
Date Sent: 2021-02-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A