Date Received: 2021-02-10
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I have been with paypal as my credit card processing bank for 18 years. they just locked my account and wont let me withdraw my money from sales of products. We are a XXXX XXXX XXXX helping XXXX XXXX XXXX and XXXXXXXX XXXX XXXX. We are a very small business and I need that money to pay bills and keep the business running. Paypal is doing this as retaliation because they paid out Seller protection money to us. which is they're Insurance plan if you will if anything happens to the transaction Paypal is suppose to cover it under the seller protection plan they made. a stolen credit card was used and the product was stolen from us as it was delivered and I am sure resold somewhere else. Paypal did not take the money back form us. but instead we got our account locked saying we could not withdraw money or pay for anything from our paypal account. we have over {$20000.00} in there now. I have called into payal and spoke to a supervisor who said they would not release the hold on the account. and that they had to act like any regular bank. I told him no bank does this. they can not with hold my money. they are telling us we have to give them 6 Months of bank statements from another bank. which we already confirmed with paypal when we opened the account. Paypal has been depositing the money for us everyday since 2003 into this account. we should not have to stop everything and pay the bank to give us statements that are private information to load up to paypal to get stolen. they also want 2 years of financial statements. this is ridiculous. they have no right to do that and punish us just because they had to honor their seller protection plan. they are telling us we cant even close our account and get our money out. Paypal Has overstepped its boundaries. and if need be we will complain to FDIC and our Senators also, Attorney General, And any other banking regulator. since paypal said they were a bank.
Company Response:
State: CA
Zip: 92503
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: {$54.00} XXXX ordered 8 cans of XXXX. They claim it was delivered on XXXX XXXX. I never received it. PayPal denied my purchase protection because the merchant says they delivered. My post office reviewed the tracking and tell me it's not valid. I click on tracking box and it goes to PayPal saying oops or something wrong. The post office say they get a lot of scam tracking as it comes from XXXX. PayPal is supporting this scam. Also XXXX is not providing any cans so how are they able to send me 8 cans. They are preying on our desire to fight covid-19 and take the money without sending the product. This is a crime. I just noticed PayPal changed their denial of refund and putting {$54.00} in my account. This proves something is not right. I told them I would be reporting them to you. This may have forced they decision.
Company Response:
State: GA
Zip: 30044
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I need access to my money. There is no excuse for these delays unless this is criminal theft. I am starting to get into another bad situation with my bills. This has been held up for over two months now.
Company Response:
State: OR
Zip: 970XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal permanently closed my account for no reason. They put a temporary limit and I complied with everything that they asked. Unfortunately, they still blocked my account permanently. My business has been affected by this issue since I wasnt able to pay my people with the funds I have on my Paypal account. This is not my fault. I have not been able to get effective help from them for weeks but I discovered I could file a report here as I feel they are not doing their job properly. It is affecting me as great deal as I used Paypal quite frequently. My email liked to my Paypal account is XXXX. Hope you can help with my complaint.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: Got a letter from XXXX XXXX XXXX XXXX stating I owed PayPal Inc {$100.00} and would take partial payment of XXXX. I called and spoke to PayPal and spoke to PayPal MasterCard that has been closed. They state I dont have any outstanding account debt and this must be a scam. The account number on the letter is not my account # with PayPal.
Company Response:
State: VA
Zip: 240XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal wallet was used to receive XXXX, back when i was mining, paypal nownew now closed my account not allowing me to track to see if the digital curremcy was ever received. Please lok into this for me, paypal closed my acccount because of the fault of others
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: NO ONE EXCEPT MYSELF CONTACTED PAYPAL OVER THIS DESPUTE AND PAYPAL NEVER OBEYED THERE OWN POLICY TO INSURE MY MONEY THUS WILLINGLY DEFRAUDED ME. I HAVE ALL RECORDS : Case 1 of 6 - Scammer : Case Closed : Transaction not covered Case ID : XXXX Thank you for reporting this case. After reviewing your case, we found that this transaction was not unauthorized and hence couldn't be covered under PayPal Purchase Protection. Case details Dispute reason Unauthorized access Case Status Closed Date reported XX/XX/XXXX Transactions not refunded We have been unable to provide any refund on the transactions listed. XX/XX/XXXX Money Sent - {$40.00} Case 2 of 6 - Scammer : Item not received CASE CLOSED Case ID : XXXX Case details Show less Dispute amount : {$30.00} USD Seller info : X Shipping address : X Transaction ID : XXXX Transaction date : Monday, XX/XX/XXXX Transaction amount : {$30.00} USD Your conversation with X X XX/XX/XXXX at XXXX XXXX EST This person is a scammer, i want ALL my money back. This case is closed Case 3 of 6 - Scammer : Item not received CASE CLOSED Case ID : XXXX Case details Show less Dispute amount : {$50.00} USD Seller info : X Shipping address : X Transaction ID : XXXX Transaction date : Tuesday, XX/XX/XXXX Transaction amount : {$50.00} USD Your conversation with X X XX/XX/XXXX at XXXX AM EST This person is a scammer, i want ALL my money back. This case is closed Case 4 of 6 - Scammer : Item not received CASE CLOSED Case ID : XXXX Case details Show less Dispute amount : {$200.00} USD Seller info : X Shipping address : X Transaction ID : XXXX Transaction date : Friday, XX/XX/XXXX Transaction amount : {$200.00} USD Your conversation with X X XX/XX/XXXX at XXXX XXXX EST This person is a scammer, i want ALL my money back. This case is closed Case 5 of 6 - Scammer : Item not received CASE CLOSED Case ID : XXXX Case details Show less Dispute amount : {$25.00} USD Seller info : X Shipping address : X Transaction ID : XXXX Transaction date : Tuesday, XX/XX/XXXX Transaction amount : {$25.00} USD Your conversation with X X XX/XX/XXXX at XXXX XXXX EST This person is a scammer. I want ALL my money back from them. This case is closed Case 6 of 6 - Scammer : Item not received CASE CLOSED Case ID : XXXX Case details Show less Refund requested : {$750.00} USD Seller info : X Shipping address : X Transaction ID : XXXX Transaction date : Thursday, XX/XX/XXXX Transaction amount : {$750.00} USD Your conversation with X X XX/XX/XXXX at XXXX XXXX EST Every time money was sent to this person, they scammed me. I want it ALL back. This case is closed
Company Response:
State: PA
Zip: 164XX
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On or about XX/XX/21 I made an online purchase with XXXX XXXXAlthough the phones were drawn from my account with XXXX XXXX the transaction was approved Pay Pal with Pay Pal credit.The problem is I can not secure recovery of purchased items after going through XXXX XXXX, XXXX or the US Post Service.I have already requested a refund, but Pay Pal has provided me with no assistance.
Company Response:
State: NY
Zip: 10467
Submitted Via: Web
Date Sent: 2021-02-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/XXXX, I received an email from PayPal saying that they would be updating their terms of service. The email contained a link to a summary of the changes, but the full text of the agreement is not available. I've been in touch with customer service, but they've repeatedly only provided links to a summary of the upcoming changes and to the full text of the existing agreement. ===== Here 's a transcript of my conversation with their customer service agents, starting XX/XX/XXXX : PayPal Assistant ( XXXX ) Hi, I'm the PayPal Assistant. How can I help? Choose one of these options or add your question below. -- - Me ( XXXX ) view current user agreement -- - PayPal Assistant ( XXXX ) It looks like you want help with a specific transaction. Please choose an option below. -- - Me ( XXXX ) None of these -- - PayPal Assistant ( XXXX ) I found some articles in our Help Center that might help you. Check them out! If you need more help, please rephrase your question or type need more help ''. Why can't I view my password? How do I view or edit my account information? How do I view my invoices? -- - Me ( XXXX ) need more help -- - PayPal Assistant ( XXXX ) Would you like to send this conversation to a customer support agent? We typically respond within a few hours. -- - Me ( XXXX ) Yes -- - PayPal Assistant ( XXXX ) If you haven't already, let us know why you're contacting us. Feel free to step away and we'll notify you by email or push notification when we've responded. -- - Me ( XXXX ) view current user agreement -- - XXXX XXXX ( XXXX ) Hi XXXX. My name is XXXX. Thanks for reaching out to PayPal Messaging! Effective XX/XX/XXXX, customers have been notified about upcoming User Agreement ( UA ) changes. The UA changes will take effect in selected countries starting XX/XX/XXXX to XX/XX/XXXX. I am glad that I was able to assist you with your query. Again my name is XXXX. Thank you for contacting PayPal where your account is safe and secured. You may now close the conversation by selecting End Conversation or by clicking the " X. '' -- - Me ( XXXX ) How do I view the text of the new user agreement? -- - XXXX ( XXXX ) You would have received an email about the updated terms and conditions of the new user agreement. Kindly go through the email and look for a hyperlink that would ask you to click on it to know more. [ Note : That was the same link I was given later by XXXX and XXXX. ] -- - Me ( XXXX ) Unfortunately the legal page only leads to the current agreements and a summary of the upcoming changes. I would like to read the actual full text of the new agreement. Please tell me how I can do that. -- - XXXX ( XXXX ) Kindly follow the link https : //www.paypal.com/us/webapps/mpp/ua/archive-policies-full and https : //www.paypal.com/ga/webapps/mpp/ua/upcoming-policies-full to read about the complete new agreement -- - Me ( XXXX ) That still contains only the summary. I would like to escalate my complaint. -- - XXXX ( XXXX ) XXXX in this case through this link you will be able to see our legal agreement : https : //www.paypal.com/us/webapps/mpp/ua/upcoming-policies-full In the part of Policy updates under the title " Amendments to the PayPal User Agreement Effective : XX/XX/XXXX ''
Company Response:
State: VA
Zip: 22042
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-08
Issue: Trouble using the card
Subissue: Trouble getting information about the card
Consumer Complaint: I have a PayPal account and a PayPal prepaid account. $ disappears from my account. I look at the account summaries and the $ disappears without a trace. I write both installations of the company asking where my money went. I suggest that someone rewrites or underwrites my account statements. The company gives me the same copy and paste prewritten statements every time. It's provide transaction numbers and detailed information. Which isn't available because the website and app fail to provide accurate information. Premise $ missing without a trace, account summaries deny the existence of financial losses, apart of a financial theft crime ring and fraudulent call center installation. Mostly PayPal never lets on what happened to my money and fail to provide any assistance.
Company Response:
State: AZ
Zip: 85031
Submitted Via: Web
Date Sent: 2021-02-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A