Date Received: 2021-02-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Around XXXX XXXX I had my PUa unemployment assistance deposited in my Venmo account and my account was frozen and I was told after 180 days my funds would be released the 180 days have passed and they still refuse to release my money after several attempts to ask why with no explanation Ive contacted my attorney and he advised me to file a complaint here my email associated with my account is XXXX And ticket number for this problem is XXXX
Company Response:
State: WA
Zip: 98502
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Other service problem
Subissue:
Consumer Complaint: I apologize that what follows is somewhat long, but I promise that I will get to the issue that brought me to you guys before this explanation is over. On XX/XX/2021, Venmo contacted me that my account had been frozen, without providing any reason for doing so, and on XX/XX/2021, XXXX XXXX XXXX full last name is not revealed ) contacted me stating that : " While we encourage the use of Venmo, we must ensure all users abide by our User Agreement. After reviewing your account, we have found that your actions and activity have been in violation of this agreement. As a result, your account has been permanently deactivated and we regret to inform you that we can no longer offer you the Venmo service. We do not make these decisions lightly, and when we do, it is to help ensure that Venmo continues to be a safe way to make payments. I opened a XXXX XXXX XXXX complaint at that point, requesting a full and unconditional restoration of service, and I following with with Venmo to ask why I had been terminated, as I did not believe I had violated the TOS. In responding to my follow-up, XXXX XXXX responded : " We have systems in place that monitor activity on Venmo, but please note that we don't reveal information about our internal systems in order to keep these systems robust. When we take action on accounts as we did in your situation, we do so to ensure that Venmo continues to be a secure way to make payments and that our users are operating in compliance with our terms. As stated in our User Agreement, if we determine, in our sole discretion, that you may have breached our Terms, that you or your Account activity present risk or security concerns, we may take actions to protect Venmo and our users. So at this point, I asked them to completely purge my personal information from their systems, and updated my XXXX XXXX XXXX complaint to reflect that. My request was sent to XXXX XXXX of Executive Escalations at PayPal. Her response was as follows : " To prevent customers from creating new Venmo accounts, we are declining your request to remove your information from your Venmo account. '' After further follow-up from me, Venmo is now arguing that theyre required to maintain my data. However, given that this statement is quite different from Ms. XXXX 's earlier statement, this strikes me as unlikely the real reason. It's more likely indeed the initial response Ms. XXXX gave, that maintaining that data is a convenience to Venmo. The prevention of signing up again was also the reason Ms. XXXX gave the XXXX XXXX XXXX in responding to my complaint. This is why I've come to file a complaint with the Consumer Financial Protection Bureau about security of my personal financial information, as well as the personal financial information of anyone on that uses Venmo. This practice can not be acceptable. At its core, this entire situation is a company providing a service that requires a considerable amount of personal data, using secret reasons to terminate service, and then using that as a pretext to maintain that personal data. Consumers should not be forced to allow a company to maintain their personal data ( solely for the convenience of the company ) when that company has decided to terminate a relationship, since by electing to terminate that relationship and deny continued use of service, they are forfeiting any permissions previously granted to them for the use of that data. At the very least, such a company should be required to provide explicit quarterly disclosures stating that they will maintain your personal private information in the case of a termination, so that consumers can make an informed decision as to whether or not they want to maintain that relationship themselves. I have attempted to persuade Venmo to voluntarily remove my information or allow me to cure any issues they felt were present in my profile, but they continue to decline both, and at this point, the discussions have broken down. In Venmo 's opinion, my personal data should remain on their servers and be at risk of hackers accessing it and be at risk of financial ruin simply to serve as a convenience for Venmo. If people want to take their personal data off of a website, they should be allowed to do so. They shouldn't be forced to forever wear the risk that Venmo 's security isn't good enough and that their data is hacked and they're not in a position to protect it because their service was terminated. This is why I'm now asking for regulatory intervention, because I can not believe that a practice that effectively steals private information and hides behind secret pretexts is in line with any existing financial regulation.
Company Response:
State: TX
Zip: 75013
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: it seems that PayPal has closed my account for no apparent reason. Not sure if this is a mistake because i have been trying to get a hold of PayPal but no answer, which seems to be them not doing their job. i remembered that i am able to file and get this resolved because i feel like they arent doing their job and its effecting my income i have a large amount of money held in my PayPal which were sent by customers to pay for items. which doesnt seem right. my email linked to my PayPal is XXXX XXXX
Company Response:
State: LA
Zip: 71118
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: i had fund on my paypal checking account and after the company closed my account for a 180days review they sent me and email in XXXX that everything was clear and my funds are eligible for withdrawal. i have not still been able to withdrawal my funds
Company Response:
State: GA
Zip: 30067
Submitted Via: Web
Date Sent: 2021-03-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Communication tactics
Subissue: Frequent or repeated calls
Consumer Complaint: PAY PAL sent an email stating my card on file had expired so I went on line and inout the correct card for them to use. They have been calling 18 times a day not leaving any messages but just saying hello and not saying anything else. Calling times have been from XXXX thru the day until XXXX.
Company Response:
State: WI
Zip: 53095
Submitted Via: Web
Date Sent: 2021-03-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Other transaction problem
Subissue:
Consumer Complaint: XX/XX/2021, PayPal, {$950.00} and {$2500.00}! My credit union stopped payment on the {$2500.00} and disputed the already paid {$950.00}. XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX! PayPal refused to stop the payment on their end after 6 attempts to complain and filed a claim of fraud! The people trying to defraud me are XXXX XXXX ( XXXX ( XXXX ) XXXX, XXXX ), XXXX XXXX ( XXXX, money sent on PayPal ) , XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX XXXX, GA XXXX ) used priority USPS mail to send fake check ( tracking # XXXX )! Car Wrap job scam! I have also filed a complaint with the consumer protection agency ( reference # XXXX ) and with the USPS inspector general ( reference number is XXXX XXXX XXXXXXXX )! PayPal is refusing to stop payment on these transactions even after my credit Union said they were fraudulent! Case # s ( {$950.00} dispute Case ID : XXXX ) ( {$2500.00} Dispute Case ID : XXXX )!
Company Response:
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I attempted to pay someone {$900.00} with my paypal account, but I had the wrong bank account linked to paypal. The funds in the account were not sufficient. Instead of declining the transfer, paypal paid the recipient, I was charged an overdraft fee and then paypal created a debt of {$900.00} on my account. My account was moved into the collections process. They attempted a debit again and I was charged another overdraft fee. I contacted paypal because it was not clear they actually paid my recipient. After confirming that was the case, I moved money into my linked account and started the transaction to pay paypal. While this transaction was pending, paypal continued to debit my account for {$900.00} ( in addition to my pending transaction ). This new sum was not in my account as the {$900.00} I initiated a transfer for was already removed but has not yet settled at paypal. Because of this, I have continued to accrue overdraft fees. Why would paypal run automated debits on an account that has a pending transaction? Also, I followed the instructions on both the paypal site and the instructions provided by customer service. They told me to add funds via the paypal UI. If this was the case, they should have suspended the automated debit process because I am being double debited while my transaction is pending. I would like to be refunded my overdraft fees because of these aggressive collection practices. They should not be debiting account that have pending transactions.
Company Response:
State: NY
Zip: 11205
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Other service problem
Subissue:
Consumer Complaint: I bought a magazine subscription. I used my PayPal account to charge for the subscription. I then tried to add money to PayPal to pay for the subscription. PayPal refused to take my money and is beginning to charge me fees. I can provide you my checking account balances to show that I have enough money to pay the {$34.00}. They websites says " add money ''. I go through that service and the options are not available. I reached out to them via PayPal " contact us '' message on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I called them on those days too but the automatic system hangs up on me. The customer representatives told me that the option is available for me to add money. I go back to their website and it is still not working. As per the customer service rep suggestion, I sent them a check on XX/XX/XXXX PayPal , Inc . Attention : XXXX XXXX. XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX They wrote me : " Upon receipt, a personal check normally takes 7 business days to post to your account. Upon receipt, a cashier 's check or a money order normally takes 2 business days to post to your account. Please keep in mind that, while your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance and any refunds you attempt to issue will be funded by an electronic transfer from your bank. Finally, please keep in mind that your account could be limited until the negative balance is paid. '' It has been three weeks. They have not taking my money XXXX source : XXXX XXXX XXXX. PayPal is starting to charge me fees for my negative account that I try to rectify via all the means they provided. Please help me. I am very upset. As a legal immigrant, I do not want to do something that is not right and I feel that PayPal is taking advantage of me. I enclosed the print screen examples of what I go through the PayPal. The last print screen - " Fifth page '' - clearly shows that I have linked accounts. When I select them and then press " next '' -> nothing happens. There is no new page. I brought that to the company reps attention and they all told me that I am wrong ( I guess bevause I am an immigrant and dont write good ).
Company Response:
State: NJ
Zip: 08016
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: I bought something from the company one time, and someone used their merchant ID, and was charging my PayPal account. I had to cancel my Credit card with my bank, report it to the company multiple times and PayPal twice. It has been fixed, but I just got a call from the fraud person trying to get my credit card number. The number was XXXX.
Company Response:
State: AL
Zip: 35802
Submitted Via: Web
Date Sent: 2021-03-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal limited my account for selling my personal items and keeping my money. I did contact requesting a reason and was told they do not have to say. On XXXX and XXXX I made a sale of some of my sports items With two different people. I am an Avid sports collector and have multiple items. I decided to sell for financial reasons with the craziness of last year. On XXXX I received a notification via email from PayPal stating I can no longer use services. On XXXX the first buyer received his stuff. On XX/XX/XXXX the second buyer received his stuff. I have proof of delivery along with all tracking info as well as pictures of items sent. Both parties states items received. These items were new unopened boxes. I reached out to pay pal via phone on XX/XX/XXXX as well as messenger on XX/XX/XXXX. Another call was placed on XX/XX/XXXX. I requested several times for a reason regarding my limitation as well as a reason for holding my money. They refuse to tell me. Their response to me on messenger was " they can not share the exact details behind the decision '' but I should trust that they have made the decision after careful review. It also stated they need to hold my funds for 180 days in case of any chargebacks. Really? When speaking to XXXX a PayPal representative on the phone on XX/XX/XXXX I was told a different department handles the limitations. I asked if I could please contact that department and was told no they do not take phone calls and no way to reach them. She told me there was nothing more I can do except wait 180 days and all she could do was note my account. I have read through the terms and agreement as well as the acceptable use policy I have violated NOTHING!! I have read others complaints that say PayPal often never releases their money and charges them over damages of their policy. From a company that so many trust yet should not. I expected more. I feel that if someone is holding my funds I at least deserve a legitimate reason as to why as well as being able to contact the ones who are responsible for this. This company is a scam at its best as well as poor customer service. I do not wish to ever do any business with PayPal again but I do want my money that is rightfully mine. I do have every intention of sharing my story with as many as possible in hopes that they are not the next PayPal chargebacks fraud victim so they can steal peoples money. Account ID : XXXX ****I have called twice now only to be told the departure that is making the decision regarding my own money has no contact information. I am told I just have to wait and see. I have sent messages via messenger and was told they can not tell me why they chose to limit my account. Attached is a screen shot of that response from the company. I have also reached out to the XXXX in hopes for some contact with nothing. Please help.
Company Response:
State: KS
Zip: 67901
Submitted Via: Web
Date Sent: 2021-02-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A