Date Received: 2021-02-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: XXXX Is the original claim number, the complaint was closed, stating that my bank charged back the amount. This was a temporary charge back until the claim was rectified by paypal. I showed documentation of the fraud that was being committed by paypal. It was by using my information as a guest login in order to pay for services that were not received. When i was redirected after paying paypal ( after amount confirmation ) it was re-routed to a donation. I dont know the person that the donation was given, i did not intend to donate anything. I showed documents of me paying for two XXXX XXXX XXXX it is within the original complaint which is stated above. My bank provided me with consumer finance since they can not help me since the payment was made through paypal. I have tried countless times to address this with paypal, but they consistently closed my case and are not actually looking at the documented evidence within my case. Similar to what you did ... i provided a confirmation amount for goods. I showed the fraudulent donation page that i was rerouted towards after being forced to pay as guest i showed the bank statement on XX/XX/21 that had yet another fraudulent name posting to the debit on my account. Paypal can not locate this because they provided separate names for each stage of this transaction. I contacted paypal the exact date of the order being placed and was advised that I HAD TO WAIT FOR THE AMOUNT to PROCESS AND POST to my account, despite having immediately notified them that i was re-routed to this donation page. Then i could not make a claim because it stated that donations are not eligible. I tried to explain the fraud, they even have a statement, and i sent in proof that i was attempting to pay for goods not make a donation. They brushed me off. Additionally, they told me i had to go through my bank ... .which is what i did, they refused to talk to each other, and sent my to consumer finance, where i have been yet again ignored, and case closed despite having supporting documentation entirely. If this is not resolved, i would like more information on consumer attorney.
Company Response:
State: PA
Zip: 19154
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for this issue but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: OH
Zip: 456XX
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them and they just decided to close my account right away without giving me the chance of defending my side, " stating that the decision has already been made final '' in an instant without due process. However I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal refuses ton pay me the money that was paid to me for sellig on XXXX In XXXX of XXXX I sold an item on XXXX as I have done many times before and was properly paid for it trough Paypal. I shipped and the item was received by the customer and all good there. Now Paypal is refusing to release the money to me because my account is not in good standing with them due to identity verification issue. Paypal insists that I upload photo copies of my social security card via the internet which I refuse to do. I have offered to send any documentation they need via US Mail like all legitimate businesses in USA do but they refuse they even refused to provide me with an address that I can send correspondence to. In the past few years I have opened a few bank/credit card/loan accounts over the internet and nobody has asked that I upload photo copies of documents over the internet. All that said if my account was not in good standing why did they accept the payment on my behalf in the first place.
Company Response:
State: IL
Zip: 60613
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: For the last two months or more we have received 4 different emails from PayPal from people who bought things at different stores. In order to resolve these issues I have called the stores one being XXXX and the Other XXXX XXXX XXXX XXXX They have told me the charges were real and that my email address was not on their accounts. I even spoke to the store in Florida and we live in XXXX and they knew the lady and assured us that is was a real charge and she didn't have my email address on the account it was something only PayPal could correct. Upon talking to PayPal they are refusing to address the issues and saying it is spam and I tried very hard to explain that it wasn't it is real. Each email was also sent to their XXXX so they know about them and are refusing to look in to the problem and try to resolve it. Peoples names and email addresses are on these and in my opinion PayPal is providing personal information which is against the Hippa law. All I am trying to do is have this fixed and stopped. I spoke in detail to XXXX XXXX XXXX and they agree with me that it is real and should be looked into by PAYPAL. When I call PayPal gives me a difficult time and we argue on the phone or they refuse to talk to me. I have done more than half of the work talking to the stores and spending my time to fix a problem that is PayPal and they are refusing to do their part by sweeping it under the rug calling it spam. I could have cancelled these orders but the stores asked me not to as they felt the customer knows nothing about my email address and it is a PayPal mistake which PayPal refuses to do anything about. I am just the customer who is being treated like dirt and I am trying to correct their mistakes while they sit and refuse to do anything at all.
Company Response:
State: PA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX XXXX
Company Response:
State: LA
Zip: 708XX
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I received an email on XX/XX/XXXX that a dispute on Paypal had went in my favor after the dispute had gone on for more than 2 months and clearing up a debt that they had sent to collections because I refused to pay knowing that I was wrongfully disputed. In that email, Paypal charged a {$15.00} fee. I went to pay the fee ; however, they will not allow me to pay the fee with a bank account or credit card due to the account being limited from the dispute even though I was not in the wrong. Despite not being able to use their services, I have tried to contact customer support during business hours to at the very least get the fee paid and resolved to avoid such a small fee going to collections. Every time I try to contact their customer service team, I get the following message, " All our agents are currently offline. Please try again during business hours. '' It is currently XXXX XXXX EST and I have just received this same error message. I will attach a screenshot to verify this issue.
Company Response:
State: MD
Zip: 21207
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: XXXX, XXXX I sold XXXX XXXX XXXX for {$9900.00} to private party. The money was transferred into Pay Pal Account from buyer 's bank by a debt card. 2-transactions. Pymt1of 2 for - {$9000.00} on XX/XX/XXXX ; Pymt 2-2 was for {$990.00} on XX/XX/XXXX. After funds were received in my Pay Pal account on XX/XX/XXXX for {$9900.00} ; I let the buyer set up his own selection of shipping company. He chose to use XXXX XXXX XXXX they came to my residence in Oregon on XX/XX/XXXX, and picked up the printer which was crated and ready for shipping to the buyer residence in Michigan. He scheduled it to be received at the trucking depot in Michigan. On XX/XX/XXXX ; the buyer received the printer and signed for the delivery. Attached to this complaint is the proof of delivery with buyer signature, bill of sale, my original invoice for when I bought the printer. Plus, my messages with many Pay pal customer assistance regards the hold on my funds. As you can see my funds were suppose to already been complete in two of the messages. Another one is the funds will be released 24hrs after delivery. Then another one we will manually release the funds after delivery since it should be done. Next is the money in a jump reserve, another it will take 180 days then we will review it. Another 21 days and available by XXXX XXXX, another XXXX days after buyer receives printer. If you send us a copy of your Driver License, Copy of original invoice, and proof of delivery we will review and then release the pending. I sent this information and they took off the pending, but put a hold on the funds instead. I feel all I have got is a massive run around on this issue. One rep stated, I have been a loyal customer with alot of transactions since XXXX '. I do have alot of business with pay pal personal and my merchant business. So I don't understand the hold for so long. The buyer loves the printer and he has even updated parts on the printer, changed some of the upgraded area and very happy with the printer. He bought it in as in condition with no warrranty as the bill states. But also the printer is a great deal and he loves it.
Company Response:
State: OR
Zip: 97502
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, my account has been suddenly closed by Paypal, they requested from me to provide them some documents, which i upload instantly. ( my id card, proof of adress, explanation of my transactions ) I have won quite good amount from betting, they can see clear that where the money come from into my Paypal account and after i have use the option to send to some of my friends. They have an option send to a friend or business purpose sending. I have aways choose sending to a friend, because i have never used my Paypal to sell or buy anything, I just use it as a deposit method to enter money into the betting site XXXX. ( Very famous and regulated one ) I have all the proofs from the transactions as well. So after i provide them all documents which they require, they have sent me email that close my account permanently and that they will hold my funds up to 180 days, which is very long period and i really need this money in that period of time. I got an answer from them which is totally weird, they say that they have to check if some of the buyers has made any complains against me, but there are not buyers and sellers in this story as i mention above. I have not selll or buy anything. Just betting and send friends. My account is linked to email : XXXX Thanks you for your help Best Regards XXXX XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I deposited {$140.00} to my XXXX online account. I did this so I could pay my power bill that was subject to being disconnected. I have a prepaid account with a power company so I had to pay it. No payment arrangement can be made on prepaid services. It usually takes 30 minutes for the money to actually post with XXXX. well, I wait 30 minutes. I go to my online account to check if it has loaded it has but there was {$71.00} taken from the {$140.00} in the account by XXXX XXXX. I do not know who this company is and do not have an account with them. So I contact them immediately via email. They respond that they made a mistake and will happily refund the money back to me. All they needed was my account # and routing #. Since XXXX canceled the debit card on that account, I gave them that info. On XX/XX/XXXX XXXX XXXX emailed me an invoice stating that they issued a refund in the amount of {$68.00} which is not of the amount {$7100.00} they took. However, they said that they issued the refund on XX/XX/XXXX. The same day they took the money. They however did not send refund to XXXX but sent it to PayPal. I was fine with that. Now here is the problem. Paypal has confirmed the money was received and that PayPal has the money, But they refuse to return the money back to me. I have an email from Paypal stating that the money is being held for my protection. So for 2 days, I have been battling with Paypal to return my money they outright refuse. Today I called Paypal Corporate Office and spoke with XXXX he assured me that he would handle the issue and have the money returned to me today. During the conversation to return my money we got disconnected. I called back asked to speak with XXXX and was denied that. XXXX the man I spoke with the second time said that Paypal had not received the refund and refused to help me in any way and then again call was disconnected. Now because my money was taken from my XXXX account and PayPal refuses to return the money and now says they never received it after 2 PayPal reps said they had. My power was shut off and for 2 days me my husband and my special needs son have been in a freezing house with no power and now no food. I am filing this complaint because I did some research into how to resolve this issue, In my search, I learned that since XXXX Paypal has done this exact same thing to thousands of people and never returned the money to many of these people. The amount of money PayPal has stolen from users is in the hundreds of thousands even millions. Now that i am having to take this action. For me, it is no longer about the money but about shutting Paypal.com down forever so they can no longer scam and steal from hard-working Americans. In my search, I also learned that Paypal has had 2 class-action lawsuits against them for doing this very thing to users. They settled and were made to pay out XXXX XXXX dollars just in one judgment against them. Yet now they are doing the very same thing. They can not be allowed to get away with this. Especially when covid-19 has so many family already in financial hardships,
Company Response:
State: GA
Zip: 302XX
Submitted Via: Web
Date Sent: 2021-02-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A