Date Received: 2021-02-20
Issue: Money was not available when promised
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. Also waited the 180 got the email saying my funds are available but still i hace call and they just keep giving me the run around My email linked to my PayPal is XXXX XXXX
Company Response:
State: NJ
Zip: 07032
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason at all when I am using it for my business and i make transactions through goods and services. It must be a mistake as i confirmed i am over XXXX as they asked sent the tracking info and invoice and they still closed it without reason. I feel they are not actually checking the info at all as this has happened with many people before. The email linked to my PayPal is XXXX. Thanks
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My daughter XXXX XXXX sent me XXXX $ Using PayPal on XX/XX/2021 in portions because the system wouldnt allow her to send the full amount of XXXX dollars in XXXX transaction after she sent me the money to my PayPal I seen PayPal immediately put a limitation on my account for suspicious activity and asked for me to provide verification of address a state ID and a explanation of the activity. I submitted everything they requested .the a Couple days later I received a email from PayPal XXXX that I cant gain access to the funds my daughter sent me for 180 days and without viewing my case and checking into the transactions my daughter and I send to each other to show there is no suspicious activity goin on the automatically freeze my funds and tell me theres nothing they can do I have to wait 180 days and I can access the money then. I called numerous times to see if they can reverse the amount back to my daughters account but the continuously tell me no with no explanation to why they did the limitation and to why they froze the funds and now I have to wait 180 days to regain access. I did a little research and noticed this is a cycle with PayPal Ive read Hundreds of testimonies all over XXXX about how PayPal locks peoples money in their accounts and gain interest on it Im making this report I need them to reimburse the money back to my daughters account where it was originally sent from it was the only money me and my daughter had. With this being such a tough time for us and this pandemic we can not afford to have such a amount of money on hold for no explanation as to why they did so. Sincerely, XXXX XXXX XXXX email is XXXX XXXX
Company Response:
State: OH
Zip: 43605
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My name is XXXX XXXX XXXX, on the XXXX of XXXX, i received XX/XX/2000 usd as payment for a service that i am to render to my client called XXXX via paypal, in a few munites paypal limited my account until i proved to them what the funds are for which i diligently did but they permanently limited my account to an extend that i can not withdraw or deposit neither can i send or refund my clients. i have tried raising the issue with them but they keep on saying that they are protecting their clients and i am left wondering who i am, my business is in shambles at the moment because i can not raise the blocked amount of money to finnish what it was ment for, i have gone to an extent of getting intouch with my clients to tell them to ask for a refund but paypal says its going to hold to the cash for 6 months which is rediculously insane, i really dont understand and they can not explain as to why they limited my account. i am suppost to do the XXXX on XXXX XXXX and XXXX XXXX but i can not, holding this amount will not only negatively impact my business but give us a negative review to over 200 people who are suppose to join us for the XXXX XXXX. funny enough i went online and found out that am not the only one whose account has been permanently limited, there has been so many negative reviews from this year this has pushed paypal to be the lowest ranked financial institution. i believe this is more than a scam institution as they dont even follow up to with the source of funding or payments so that they can establish their cases before they completely block one from accesing their fund
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a paypal account in XXXX of 2020. I opened this account to have my beneficiary funds deposited into it from the state of Arizona. The deposit of {$8800.00} occurred on XX/XX/2020 from the state of Arizona for unemployment benefits and very shortly after that PayPal decided to put a limitation and a hold on my account where I could not access my money or do any kind of transactions at all. Apparently their stipulations and policy is ordering the customer to wait 180 days for any kind of problems to arise to prevent fraud or mistakes or anything of that nature. So I waited the 180 days and on XX/XX/2020 my XXXX XXXX days was up. On XX/XX/XXXX of 2020 I received an email from PayPal and it was encrypted and signed by PayPal telling me that my funds were eligible for withdrawal and that certain account activities were unlocked and able to use so I then went to my Paypal account logged in and tried to transfer the funds to my bank account to come to find out another error message telling me that my account is limited reference code : XXXX. I will provide that screenshot later on and many others. So I called PayPal customer service that day on XX/XX/2020 just to get a run around of the same old spiel and they told me to wait on an email and for their system to update and then try again I went through this process more than 30 times since XX/XX/2020 to present day I have screenshots of call logs I have dates of call logs many many of them I pretty much contact them either daily or every three days and get the same response from different representatives every single time. The customer service representatives are very rude and very inconsiderate and don't provide any information or any evidence or anything that helps me get to a resolution with this problem it seems like they just want to keep my money in their account to gain interest. I have had it with them I've tried to be respectful I've tried to be kind I've tried to be patient and nothing is getting resolved my account says the funds are available but I can't access them and I keep being told that they're back office is working on it but I can't get a back office number I can't get a number for any department they won't give it to me they tell me no. I am prepared to file a lawsuit in small claims court against them if this does not work please help. I don't know what to do anymore I need that money that money is for a pandemic benefit to assist citizens and they are holding it hostage for me.
Company Response:
State: IN
Zip: 468XX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have explained to Paypal that the bank transfer ( Transaction : XXXX ) was going to a closed account and they need to cancel that transaction so I can transfer to a different bank account. Paypal mentioned that I need t contact my bank for a transfer that is going to a closed account. My Bank has stated that Paypal can only fix this. However, XXXX and XXXX from Paypal are suggesting that it may take 30 days for them to fix this. This is unacceptable.
Company Response:
State: CA
Zip: 95829
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: GA
Zip: 31206
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX at XXXX EST, I received a phone call from my mother from a caller ID that showed " Mom ''. This phone call would last 19 minutes in total. I answered the phone and heard a woman crying that sounded like my mother. I told her to calm down and tell me what was going on. This went on for several seconds. She was inconsolable. Before she could reply, the phone was taken from her hand and a man came on the line. The man had a panicked tone in his voice and multiple times throughout the conversation said, " I didn't mean to do it '', " I just needed rent money '' and " Tell your mom to stop grabbing me ''. Throughout the conversation you could also hear occasional cries/moans from my mother. He said everything will be ok, and he will " let my mom go if I send him {$900.00} " that he " needed for rent ''. I asked to speak with my father, and it was implied that the robbery had gone bad and that my dad could not speak ( it was implied that he had been murdered at this point ). Additionally, anytime I would ask to speak with my mother, the man on the phone would become more frantic and desperate with his demeanor. The man asked if I had VENMO which I told him I did, and he demanded {$900.00} " for rent ''. He said at the point he received the money my mom would be released. The Venmo transaction for {$900.00} was completed at this time. VENMO transaction to bank of user XXXX XXXX XXXX phone number with the account XXXX Date : XX/XX/2020 Amount : {$900.00} Payment ID : XXXX Transaction from : XXXX XXXX XXXX XXXX At this time the man stated the transaction had not gone through and he requested another form of payment - immediately and my mother would not be harmed. A PayPal transaction of {$900.00} was made : To User : XXXX XXXX From : XXXX XXXX Amount : {$920.00} Made at : XXXX EST Transaction ID : XXXX During the time the second ransom transaction was being made my wife called our local police department ( XXXX Police ) in XXXX County XXXX Georgia XXXX They stated to call the local authorities in XXXX XXXX, Texas where my parents reside. She placed a call to the XXXX XXXX Police at which point they were able to contact my mother and sent a policeman to their residence. At this point we realized my parents were indeed fine and we had been the victim of a scam. Throughout this ordeal, we were under extreme duress thinking my father had been murdered and my mother was being held hostage. This was amplified due to the voice of the woman crying and the caller ID showing " Mom '' that came on my phone. Since the incident, we have been in contact with XXXX Police, XXXX XXXX Police, FBI IC3 team, XXXX, VENMO, PayPal, XXXX and the XXXX XXXX XXXX XXXX. Additionally, XXXX confirmed that a call was placed at the time and date of the incident ( although my mom did not call me at that time ). My phone log shows the call came from my moms phone number but there is no checkmark showing the call was verified as authentic by the carrier ( something that can only be checked after the call is completed anyway ). XXXX stated that with a police subpoena, they can provide the actual number that was used for the incident. We disputed the charges immediately ( within minutes of the police arriving at my mom 's house to verify everyone 's safety ) with XXXX ( for the PayPal fraudulent transaction ) and our credit union ( for the Venmo fraudulent transaction ). We provided all four of these companies with the police case number that is currently pending and under investigation. We asked them to cease any collections until the police are able to investigate. Nonetheless, XXXX denied the claim and the {$900.00} has been paid to the scammer via PayPal. Our credit union agreed to do a stop payment to Venmo and now internal collections at Venmo follows up with us several times per week. Our Venmo account is also frozen because of the stop payment request.
Company Response:
State: GA
Zip: 30033
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up & running. I am not sure if this a mistake as I assume it had be. I have not been able to get help for months but I just remembered I could file a report on here as I feel they not doing they job properly and it is effecting me as a great deal as I used PayPal quite frequently my email linked to my PayPal is XXXX XXXX
Company Response:
State: GA
Zip: 31015
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A