Date Received: 2021-02-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX 180 days has passed i still cant get my funds please restore my account so that i can withdraw my funds.
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX '' It has been 180 days i received an email to withdraw my funds but they are not letting me add my debit card to withdraw my funds. They need to restore my account so i can withdraw my funds
Company Response:
State: GA
Zip: 30126
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: IN
Zip: 47274
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XXXX XX/XX/XXXX PayPal restricted my account forever. Then told me I'll be able for withdraw my rest of money after 6 month. After 6 month I got email about my funds are eligible for withdraw. After that I started trying to withdraw my money. But still XXXX XX/XX/XXXX I can't withdraw my money. They're not letting me add bank account & not letting me withdraw my money. Already I've send them minimum 100 emails & 50 times I've talked with them on call. Each time they told me try again after 24hr or 72 hr. Everytime I got same suggest & email reply. Still I'm not able for add bank & withdraw my hard working earning money.
Company Response:
State: MI
Zip: 48221
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-22
Issue: Managing an account
Subissue: Problem making or receiving payments
Consumer Complaint: I m working with PayPal last year they asked me for all the necessary document to unlock my account. And last week the made a limitation on my account holding about XXXX USD ; I replay with all the requested document, but the customer service telling me each day I contact them the team reviews my problem and they will back to me less then XXXX. I m looking to have my problem solved by them.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a victim of identity theft -My PayPal Debit/Cash Card and/or Account information was used for unauthorized transactions on XX/XX/XXXX and XX/XX/XXXX of XXXX ( my card was not lost or stolen ) which totaled nearly {$1000.00}. I contacted PayPal Customer Service on XX/XX/XXXX and was advised to wait until the charges were processed and then individually dispute each one. During the dispute process, I noticed several more charges that were not listed in my Account Activity. - I downloaded my Account Transaction History and verified the unauthorized transactions ( including the cloaked charges ). I am unable to dispute the cloaked charges ( which are half of the unauthorized charges ). Transaction IDs on my Account Activity section do not match up with Transaction IDs in Account History. In Transaction History ( not Account Activity ) a majority of Income deposits were marked from PayPal Inc. instead of original sources ( FL DEO and XXXX XXXX ). I have filed a report with the FTC and the local police, contacted the credit bureaus, and XXXX ( as I pay them to monitor my account and Identity ). - I will be hiring a professional accountant to go through all of my PayPal Transaction History. I am enclosing : Account Transaction History for XXXX and XXXX of this year. Proof of Cloaked Transactions. Proof of Transaction IDs not being correct. Copy of Report to FTC ( which contains local police report information ). [ Note : This entire process regarding PayPal and Identity Theft, has been absolutely draining, time consuming, and has caused a lot of financial and emotional stress. I have been having to use Credit Cards via another bank due to the fraudulent activity, which has had a negative impact on my Credit Report - In which in XXXX I spent a lot of time repairing and improving- only to be back at square one. ]
Company Response:
State: FL
Zip: 32504
Submitted Via: Web
Date Sent: 2021-03-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is in regards to my complaint sent on XX/XX/2021 on PayPal. Not only has an unauthorized charge on my account by someone in XXXX ( I've never been to, nor do I know anyone in XXXX mind you ) been allowed by PayPal, they have retaliated by limiting my account usage. I have tried twice to dispute the UNAUTHORIZED charge but they have denied me both times. I will attach screenshots. Now, to my knowledge this is the CFPB 's main function- keeping big bad consumers from violating the rights of consumers. Paypal states ( on the screenshot ) that the limitations are a result of questionable activity on my account. If they had used some common sense and put limitations on the transaction going to XXXX, we would not be involved in this dispute right now. Additionally, why would a transaction to XXXX not be considered questionable? There are no transactions to XXXX or anywhere else internationally on my account EVER! As one can easily see, this is willful malice on Paypal 's part. I am counting on the CFPB to con duct a thorough research into this as this is not the first time Paypal has acted with malice to me. The only reason I still do business with them is because there's a client or two who comes along that I am unable to convince to use another form of payment ( due to Paypal 's protection program ). And on that note why does the protection program not apply to me? Is it because Paypal does not count this as unauthorized transaction? An unauthorized dispute means that an account has been hacked and used without their consent. My account was hacked by an individual in XXXX and the individual used my account without my consent. Why is it that my funds are not being restored to me? Maybe it's retaliation. Maybe it's discrimination. Maybe it's laziness. Whatever it is, it is also a violation of my rights as again this charge is not authoirized by the account owner, who is myself.
Company Response:
State: CA
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is : XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: Good Evening sir am XXXX XXXX sir XXXX money transfer to PayPal transfer company sir 08 month back Transfer to mony paypal account transfer to money But My account Not transfer to money My Bank deatials and personal information and address proof complete Government proof. sir Every month transaction statement comeing sir But money No transfer. PayPal transfer company No information.No response sir. Please request helping sir Thank you sir
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-03-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a wig from XXXX on XX/XX/XXXX through PayPal with my XXXX XXXX card and it was suppose to arrive on XX/XX/XXXX. It was labeled as delivered but I still have not received it. I have called PayPal and my local USPS office for two weeks to resolve this issue with either a re-shipment or a refund to no avail. I XXXX how to speak with a live representative instead of an automated robot and I called the number that was provided. I explained my problem and I was asked to download an application called XXXX and automatically became defensive because they could see my personal information. I asked how this was relevant to me receiving a refund and he said the only way that he could verify my information was if I added {$2400.00} to my XXXX XXXX card and that he was permanently close my account and send me a {$500.00} bill if I didnt follow through. Why would I need to add that amount of money to my card to receive a refund of {$37.00} for a wig? I asked for his name and supervisor and he wouldnt answer. He just yelled. I quickly deleted the app, disabled my card, and changed my passwords across every website and app, including my banking information. I reported the website to XXXX and Consumer FTC, as well as emailing their information to the real PayPal for fraud and phishing. I am fearful of my account being compromised and my local bank doesnt open until Monday. There needs to be a better system to access customer service representatives outside of the resolution center so customers can follow up on disputes.
Company Response:
State: MS
Zip: 39213
Submitted Via: Web
Date Sent: 2021-02-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A