Date Received: 2021-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account with XXXX in it for no reason. XXXX. Above standard seller on ebay. No reason to close my account and hold funds for 180 days
Company Response:
State: OK
Zip: 730XX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I opened a paypal account in XXXX XXXX. I sold 1 police/fire scanner and 2 ham radios. It was a total of XXXX that was deposited into to my paypal account. Then tried to withdraw the first amount to be avaliable and had to wait 72 hours. Then account was limited. They requested documentation to remove limitation. 1 ) drivers licence 2 ) explaination of items and why I sold them 3 ) copies of receipts for sold items. I purchased these items legitiamitly and they are my personal items that i no longer have a use for i explained to them numerous times. A complete runaround. I supplied them with all requested documents on XXXX XXXX XXXX. As of XXXX XXXX XXXX my account is still limited and funds are still on hold with no access to them. I have called 4 times and you always get told it is going to there back office. You can not talk to a person in there back office to resolve this problem.
Company Response:
State: NY
Zip: 11729
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me get it back and get it up and running. I'm not sure if this is a bug, as I suppose it must be. I have not been able to get help from them for days in any way but just remembered that I could report here because I feel like they are not doing their job properly and it is affecting me a lot as I used PayPal to get paid for my services quite often. My email linked to my PayPal is XXXX. This is affecting my mental health because they want to unfairly hold my money for 180 days in this pandemic situation.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. Suddenly They limited my account and asked me to submit documents. In time, I have submitted the documents I never disobey their policies and always done my business 100 % legally, correctly and responsibly. After submitted and reviewed They emailed me saying my account restored, But that's not. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for days, but I just remembered I could file a report on here as I feel they are not doing their job properly, and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: MD
Zip: 21224
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason on the XXXX XX/XX/2020 and promised to open it after 180days.. It's past 180days and they are not helping me with getting it back up and allowing me use my balance. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: FL
Zip: 33702
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-26
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-02-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Other transaction problem
Subissue:
Consumer Complaint: To Whom It May Concern : In XX/XX/XXXX our family planned a vacation to celebrate mine and my husbands XXXX Anniversary. Our vacation plans got thrown off due to COVID-19 complications. My daughter paid for the full total of the reservations, and I planned to reimburse her using PayPal. The amount is {$3300.00}. My daughter and I put in all of the transfer information together on XX/XX/XXXX including the email address. At some point on XX/XX/XXXX the email address was changed to an email address neither my daughter nor I recognized. 29 attempts were made to contact PayPal for remediation, to no avail. 2 attempts were made via the online dispute system for PayPal with immediate declinations. The last reason for the decline Personal payments are not intended for the purchase of goods or services from sellers and therefore can not be disputed. An example of a personal payment would be sending money to a family member or splitting a bill with friends at a restaurant after one person has paid. The representatives treated me as if I were senile and not able to understand what was going on, and attempted to confuse me by give me conflicting information me in the same call. I felt bullied and taken advantage of unfairly. Their declination reasons were not relevant to the situation that occurred. On XX/XX/XXXX I requested for PayPal to provide me with a copy of the policies in place for XXXX abuse. I requested a regulatory complaint be filed ; I also submitted an executive complaint. In addition, I requested a copy of their CRA file. On XX/XX/XXXX I received another message declining to comply with my requests. I am entitled to this information as per the Dodd Frank Consumer Protection Act of 2010. This company averted compliance to this Act. On XX/XX/XXXX I sent letters to five different regulatory agencies regarding this issue. I have no compliance from PayPal, just several declination responses. I would like an ACH chargeback to be completed for this purchase that was fraudulently intercepted after my instructions were sent to PayPal. PayPal has refused to complete this chargeback. XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX XXXX
Company Response:
State: FL
Zip: 32162
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-02-25
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This is regarding Paypal. I purchased several items from a tack store online and used Paypal to make the transaction. Paypal has my credit card information so the purchase was charged to my credit card. I returned one item and the online tack store refunded the amount through Paypal which was to go back on my credit card. However, Paypal put the refund into a cash account instead of refunding my credit card. They will not transfer the refund money to my credit card. If I try to get the refund money sent to me through a check ( which would be send to my address that Paypal already has record of thru my credit card information ), Paypal states they won't send it unless I give them personal information -- - either my Bank Account number or my Social Security number. This is very disturbing to me. I believe they are trying to collect as much personal/confidential information as possible for no legitimate reason. I have tried to resolve this for weeks and can not even speak to someone who understands the english language. Keep getting representatives in the XXXX who do not even comprehend what I am trying to resolve. It is Paypal 's error and they will not fix it and transfer the refund to my credit card.
Company Response:
State: CA
Zip: 956XX
Submitted Via: Web
Date Sent: 2021-02-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A