Date Received: 2023-10-14
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: First of all Im XXXX years old and have XXXX and Im dictating this on my XXXX so please forgive any typos your system is not very XXXX or any cat friendly. You need to fix that to truly represent the consumer that all consumers are XXXX XXXX XXXX. My complaint is with PayPal and the way they interface with their customers who I buy merchandise from one of their customers a company named XXXX who sells mens shoes I purchased a pair in XXXX XX/XX/XXXX and didnt like the quality of the product them came tried to return it theyve been totally unresponsive with providing with me and Alarm a number or a palatable return process. They want me to pay every processing fee and pay for my own shipping and when the quality of merchandise is not up the standard, those should not be normal practices they should be able to pay for the shipping return shipping and provide an XXXX number and no restocking fee. What is this about brand new return the same package, and you want a restocking fee thats part of your operations dont ask the customer to pay for it Im making a note here about your website the button that you need to press to publish this article doesnt work right I have a new XXXX I keep pressing the button and nothing happens until it finally does work but Im XXXX years old and XXXX and my hands are shaky, so what kind of a friendly said user-friendly system if you got here you need to be up some customer service problems yourself fix them
Company Response:
State: FL
Zip: 334XX
Submitted Via: Web
Date Sent: 2023-11-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have a sole proprietorship. I use venmo for my financial transactions. My husband passed away I moved back with my family states away never thinking of these accounts until an old customer requested receipts from me. Upon calling venmo and XXXX XXXX XXXX. I found out that my account has been compromised all of these years. Thousands tens of thousands of fraudulent transactions have went through and I was never notified of any of the transactions or the account log in credit shows being changed. XXXX XXXX XXXX is trying to tell me that. They have an account profile with my name, address, date of birth email, and phone number with no transactions underneath it. Venmo has been dragging their feet and playing ignorant to the disputes that I am sending to them on all of these transactions that were unauthorized and not mine and have not sent me my money back..
Company Response:
State: MS
Zip: 396XX
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: XXXX XXXX XXXX XXXX ( address XXXX XXXX XXXX XXXX XXXX XXXX, XXXX NY XXXX, Phone number XXXX XXXX ) is repeatedly sending me bill, misrepresenting that they are collecting a debt of {$310.00} that I owed to PayPal ( they are giving a reference number XXXX and Account Number XXXX ). I have reviewed my PayPal account and have also called to confirm with PayPal that I don't have any debt previously or currently. I don't have a PayPal credit card and I only use PayPal to make payments using my bank debit. I have no balance that I owe to any creditor through PayPal.
Company Response:
State: DE
Zip: 19701
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Dear PayPal XXXX, I hope this message finds you well. I am writing to respectfully appeal the permanent limitation placed on my PayPal account ( email address : XXXX ). I believe there may have been a misunderstanding or error in the decision to limit my account, and I would like to request a thorough re-investigation of my case. First and foremost, I want to emphasize that I have always strived to comply with all PayPal policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe measure as a permanent account limitation. I take the use of my PayPal account seriously and have used it responsibly. I understand that PayPal takes security and policy compliance seriously, and I respect your commitment to maintaining a safe and secure platform for all users. However, it is crucial to ensure that account limitations are applied accurately and fairly. I kindly request that PayPal 's team reviews my case in detail, considering any possible misunderstandings or mistakes that may have led to this limitation. If there is any information or documentation required from my end to assist in this process, please do not hesitate to let me know. My primary goal is to resolve this matter amicably and have my account fully restored so that I can continue to use PayPal 's services as I have in the past. I understand that mistakes can happen, and I hope that, upon review, my account will be reinstated. Thank you for your attention to this matter. I eagerly await your response and the opportunity to provide any additional information necessary to support the re-evaluation of my account status. Sincerely, XXXX XXXX
Company Response:
State: OR
Zip: 97322
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My XXXX return was XXXX deposited to my venmo account. Since the deposit my account have been frozen and unfrozen whenever theyve felt the need without any explanation. Ive called multiple times try to just release the fund because they are too difficult to deal with. Finally my account was frozen and deactivated recently with most of my account balance still held in the account. Ive called and emailed them attempting to get some sort of the money that was left in my account, but they just send the exact same emails over and over. There is a total of XXXX dollars left in my account and they are holding my money for rent as well as other bills and havent been kind about it at all.
Company Response:
State: MI
Zip: 48237
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Subject : PayPal Account Limitation Appeal Dear PayPal Support Team, I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account associated with the email address XXXX. Firstly, I would like to emphasize that I firmly believe this limitation was imposed in error. To the best of my knowledge and understanding, I have not violated any PayPal policies or engaged in any activities that warrant such a severe action. My account has always been used in a responsible and lawful manner. I kindly request that PayPal undertake a thorough review of my case. I understand the importance of upholding the integrity of the PayPal platform, and I respect your commitment to ensuring the security of all users. However, I believe that an erroneous decision has been made in my case, and I would greatly appreciate it if you could re-investigate the matter with utmost care. My PayPal account has been a valuable tool for managing my financial transactions, and its continued accessibility is of great importance to me. I kindly ask that, if upon review, it is determined that no violations have occurred, my account be reinstated promptly. This will enable me to continue utilizing PayPal 's services for my personal and business needs. I want to assure you that I take the use of PayPal very seriously and would never engage in any activities that could jeopardize my account status or the trust of the PayPal community. I sincerely hope that this issue can be resolved amicably and promptly. Please let me know if there are any specific steps or information required from my end to assist in this process. Thank you for your attention to this matter. I look forward to a swift and fair resolution. Sincerely, XXXX XXXX
Company Response:
State: NY
Zip: 11784
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: As the first use of my Venmo account, a friend transferred {$360.00} to me as his share of an upcoming cost. To do the Venmo standard transfer, I had to prove ownership of my bank account. They offered XXXX ways to do this : through a third party called XXXX ( about which I later learned horrifying things ) or manually by verifying a sequence of small-amount deposits. Both methods failed, repeatedly. Phone help was no help and insisted I pay 1.75 % for the instant transfer option. In other words, they are holding my money hostage and they want 1.75 % ransom. I want my {$360.00} in full, with interest back to XX/XX/XXXX, when they put this obstacle in my way.
Company Response:
State: IL
Zip: 60510
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Last Saturday, XX/XX/2023, I attempted to use Venmo to transfer {$2700.00} to an account I had previously transferred {$1000.00}. I kept getting an error message, " Payment declined. Try again later. '' I then tried smaller amounts but continued to get that error message. I tried again on Sunday and experienced the same problem. I had only used Venmo twice before, and the last time I used it was over one year ago, so I thought I had to transfer money to my Venmo account from my financial account tied to Venmo in order for the transfer to occur. I did a bank transfer for the amount and knew immediately that was the wrong course of action to take. I received an email from Venmo confirming the transaction and stating that, " If you did not make this request, or have any questions, please contact XXXX or call ( XXXX ) XXXX immediately. '' No where in the email did it state that a bank transfer could not be undone, nor was there any indication at the time I did the bank transfer that it could not be undone. I called Venmo support and spoke with a representative. The representative assured me that all I had to do to stop the transfer from happening was to remove the information for my financial account from my Venmo. I did this immediately ; I believe while the representative was still on the phone. Based on the assurances of this representative, I took no further action to prevent the bank transfer from going through. Had I known that Venmo could not cancel the transfer, I would have called my financial institution and told them not to authorize it. Yesterday, Wednesday, XX/XX/2023 at approximately XXXX p.m., I went to my financial institution to get a cashier 's check to send the money I needed to send. I was told the money was no longer in my account because Venmo had transferred the money earlier that day. I do not know how Venmo was able to transfer the money the day after I removed my account information from its records. After I left my financial institution, I called Venmo repeatedly ( I believe approximately 5 times ) in order to get the money returned because I obviously needed to send the money quickly last weekend ; otherwise, I would have not used Venmo in the first place. The representatives stated they were unable to help me, and I just had to wait for the money to reach my Venmo account on Monday, XX/XX/2023. I have a number of issues with this transaction : 1 ) The initial error message I received from Venmo was vague as to the cause of the problem. It should have been more clear, and I should have been allowed to send the smaller amount once I realized the initial amount would not go through, but Venmo apparently locked my account at that point. 2 ) Before the bank transfer went through, there should have been some notification that it could not be undone ( assuming that is truly the case ). Also, before the bank transfer is allowed to go through, Venmo should be required to notify the user of when the funds will reach their Venmo account in case the processing time is beyond the time in which they require the money. 3 ) I am greatly concerned that Venmo still had access to my financial institution information after I had removed it from their system before they completed the bank transfer the next day. From my experience working in software development, this tells me that they are not completing deleting the information from their system which could subject users who think their account information has been removed from Venmo to a data breach. 4 ) It is illegal to withhold transferred money from its owner beyond the time necessary to receive it from their account. In this case, by the time Venmo has made the money available in my account, they will have had the money in their possession for 6 days. During this time period, I am unable to access it. There is no reason for Venmo to keep my money for such a lengthy period of time yet deny me access to it. 5 ) This entire episode is due to Venmo 's malfeasance yet they did nothing to remedy it. I believe they are in need of additional oversight to make sure they are handling their customers ' money properly.
Company Response:
State: MI
Zip: 48116
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account, associated with the email address XXXX. I believe this limitation has been imposed in error, as I have consistently adhered to PayPal 's policies and guidelines. I have reviewed PayPal 's policies thoroughly and can confirm that I have not engaged in any activities that would warrant such an action. My account has been used solely for legitimate transactions, and I have always strived to maintain a clean and trustworthy presence within the PayPal community. Given the above, I kindly request that PayPal re-investigates my case with a view to lifting the permanent limitation on my account. I understand the importance of maintaining the security and integrity of the PayPal platform, and I am committed to cooperating fully with any necessary steps to verify my identity and account activity. I appreciate your attention to this matter and kindly ask for your prompt assistance in resolving this issue. Restoring my PayPal account would greatly benefit me and enable me to continue using PayPal for my financial transactions without disruption. Thank you for your understanding and cooperation. I look forward to a favorable resolution of this matter.
Company Response:
State: CA
Zip: 92026
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was going to lease a studio apartment from someone. I signed the lease agreement and then sent my money through Venmo. When it came time for me to receive the keys they started asking for more money. So I said I didnt want it anymore and they wouldnt return my money.
Company Response:
State: CA
Zip: 92404
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A