Date Received: 2023-10-19
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I had an account with PayPal. My account was in good standing with deposits and debits. I was then a victim of theft-my wallet and other personal information was stolen. I cancelled my debit card and disputed charges with PayPal. And some transactions were refunded. Every day I would check my account and every day there were new fraudulent charges on my account. Because of the fraud, PayPal has now permantently limited my account and is holding my {$100.00} -they state-for 180 days. I have no access to my funds. I was already the victim of theft and fraud and now it seems as if PayPal is doing the same thing. I just want access to my funds and then I will, myself, close my account with PayPal.
Company Response:
State: TX
Zip: 75074
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I have been using PayPal for a few years to receive refunds for small purchases I make for my family members. In addition I used payPal for small online purchases, generally less than {$200.00}. I have a valid credit card linked to the account. I also have a positive balance of {$2900.00}. in the PayPal account. On or around XX/XX/XXXX I went to PayPal to pay for a purchase from XXXX XXXX XXXX for the amount of {$1.00}, when I discovered that my funds were not available and PayPal had a banned on the account that I could no longer use their services, which is fine, and that they would hold my funds for 180 days, which is not fine unless they provide a valid reason for the hold. They claim that I am a high risk client, but do not provide a reason for that.
Company Response:
State: CA
Zip: 95120
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I saw an ad for a PayPal credit card with the option to not pay interest for 6 months. I called and spoke to a representative for more information and the PayPal agent confirmed explained how to apply. I plied and received the card. I then called PayPal again for instructions on how to use. I was told I must select the PayPal XXXX option on checkout from any retailer that accepts PayPal. So I did this. XXXX has the option PayPal and once selected it asked PayPal account or PayPal XXXX. I obviously selected the Credit version. Then PayPal decided not to use the credit account for which I had authorized and decided to use the regular PayPal account for which I did not authorize. They tried to take the money from a different bank account. I the. Tried to contact them and I was told there was nothing they could do about the error. Asked to speak to someone else and got nowhere. I asked my bank to block the payment since I was getting XXXX where with PayPal and they did as I did not authorize that transaction. Again I tried to contact PayPal but now the call wouldnt go through and my calls were being directed to a collections agency. I stopped all communication and made a complaint : XXXX But it was closed as they sent the request for more information to the wrong institution. PayPal is the institution that needs to respond.
Company Response:
State: TX
Zip: 77396
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Incorrect exchange rate
Subissue:
Consumer Complaint: I paid a merchant for a purchase made on XX/XX/2023. The bill amount was in XXXX, and the total amount was XXXX XXXX. PayPal 's buggy payment system charged me XXXX USD instead of charging the right amount after currency conversion. I contacted the merchant who is in agreement that PayPal did a mistake, and want the funds to be refunded to me. I tried contacting PayPal, and the phone line puts me on hour long waits with no resolution.
Company Response:
State: IL
Zip: 60657
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-18
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023, an account on XXXX I recognized reached out to me to do a painting on one of my XXXX posts. I thought it was a cool idea so I accepted and from there they explained how they were gon na conduct business. They would send me a check for the rights to the image and I would just sit back and send me a copy of the completed work that they were also sending to another consumer. I agreed and so they sent me a check and I cashed it through XXXX bank and it said that it had gone through, but then the XXXX account had told me to send back {$500.00} due to an error of some sort and I didn't think anything of it because of the check they had sent me. After I sent back the {$500.00}, all seemed well until the next day, the checks were declined and the instagram refused to send back the payment I had made through venmo. I was not able to get the money back and I was then blocked by the account. I reached out to chase bank for help on the issue and I filed a claim which was reversed a month after. I have information on the XXXX account, I have a phone number, and I have the username used on the venmo transaction plus messages of the conversation.
Company Response:
State: IN
Zip: 46375
Submitted Via: Web
Date Sent: 2023-10-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Venmo account will not let me log in. Ive changed my password and still cant log in. I have no access to my funds. XXXX XXXX.
Company Response:
State: RI
Zip: 02920
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I CANT FIND MY BALANCE OF {$530.00} USD ON MY PAYPAL ACCOUNT
Company Response:
State: IL
Zip: 62959
Submitted Via: Web
Date Sent: 2023-10-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XXXX dollars was paid through paypal XX/XX/23 for my phone service XXXX. how ever on XX/XX/23 XXXX suspended my service for non payment.. *i had to use my debit card to pay to get my service back on.. i confronted XXXX and paypal.. XXXX said they see the payment but can't trace the money in their system.. ( ergo my service was suspended .. ) Paypal XXXX it's wasn't a double payment so there's nothing they can do.. Here 's the question i have for Paypal : so if XXXX doesn't see the payment from Paypal? 1 ) why does paypal have a problem REFUNDING my money that still shows as paid through them which XXXX claims they never got?!! *i want one or both to pay me back my XXXX dollars..
Company Response:
State: NY
Zip: 10461
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/. Notified PayPal on XX/XX/XXXX that transfer recipient was a fraud/scam and they transferred the {$180.00} anyway
Company Response:
State: TX
Zip: 78209
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: ON XX/XX/XXXX I PURCHASED 6 TICKETS FOR XXXX XXXX XXXX XXXX XXXX THROUGH XXXX XXXX XXXX XXXX XX/XX/XXXX, Preapproved Payment Transaction ID : XXXX - {$1500.00} USD USING MY PAYPAL ACCOUNT THE TICKETS WERE FOR XX/XX/XXXX ON XX/XX/XXXX I WENT TO DOWNLOAD MY TICKETS ONLY TO FIND A BLACK SCREEN. I THEN IMMEDIATELY CALLED THE TICKET FULFILLMENT CENTER @ XXXX @ XXXX spoke with XXXX for over 45 mins, I explained to her that I was getting a black screen and I could not download the tickets she stated they would get problem fixed and resend the link. I got the new link and again it did not work. Called the same number @ XXXX and spoke with XXXX and was told they will resend the link when they got the issue resolved that they working on issue - received a new link and still not working- called same number @ XXXX spoke to XXXX and was told it was a XXXX XXXX issue, I then put the XXXX XXXX XXXX XXXX XXXX ) on hold and called XXXX XXXX on my business phone put both calls on at the same time, and XXXX stated that this was not there issue that it was the seller 's issue and XXXX had no information regarding my tickets. XXXX also stated that when the page comes up blank/black it's because there is fraud involved. XXXX then told me to hang up with XXXX and that it is there issue and I would have to call back again at XXXX XXXX, because he can't fix the problem right now. I stated even tho the tickets are 100 % refundable if buyer is unhappy or we can't get tickets that he could not refund me right now? He that I would have to wait until XXXX on XX/XX/XXXX and that at that time I would either be refunded or I would get tickets that were comparible or better that the tickets I had ororiginally purchased. I stated that I have to have the tickets now or my money refunded because I have a 8 hour drive to get to the event. He stated that he could not do that but rest assure that I would have my tickets or my refund by XX/XX/XXXX at XXXX. I let him know at that point I wanted a refund, he stated that he would process it, and I would receive an email by XXXX on XX/XX/XXXX. I have never received an email or the tickets. On XX/XX/XXXX I had to re-purchase tickets. On XX/XX/XXXX at XXXX I filed a dispute claim with Paypal XXXX I gave them all the above information, Case ID : XXXX Disputed amount : {$1500.00} USD Seller info : XXXX XXXX XXXX XXXX XXXXXXXX XXXX Date reported : XX/XX/XXXX As I was checking in on my claim, with Paypal it stated that the case closes on XX/XX/XXXX pending the sellers response- which was very confusing. I called Paypal on XX/XX/XXXX @ XXXX @ XXXX spoke with XXXX XXXX I asked him to clarify what the case closes means, he stated that the case will close on XX/XX/XXXX @ XXXX if they do not get a response from the seller, at which time they will take the money from the sellers account and refund my account. I said to clarify there is nothing else that I need to do? He stated that is correct, and if there are any updates I would receive an email with the updates. On XX/XX/XXXX I checked my paypal account to see that my case was closed but there was no refund to my account, I called paypal again @ XXXX and spoke with XXXX XXXX I went over everything I stated above with him and he advised the case had been closed and I was given incorrect information, that I had to escalate the claim before XXXX on XX/XX/XXXX or the claim closes and is unable to be reopened once it is closed. I stated that all their calls are recorded and they could listen to the call and would hear for themselves that the information I received was incorrect, he stated that he understood that and because of that he was doing everything he could to fix it, I was on hod for over 32 mins and the call disconnected. On XX/XX/XXXX @ XXXX I called paypal again and spoke with Hope, once again I went over all the above information with her, he stated that she was getting the case escalated due to misinformation, she stated that I would receive an email within 24 hours if my case would be reopened or not, but she did not see any reason why they would not reopen it. I have not received an email from paypal. I have done my due diligence and have called everyone involved in this fraudulent transaction, it is very apparent that the XXXX XXXX XXXX and PayPal work together in these fraudulent transactions. I would like a full refund in the amount of {$1500.00} that was paid in good faith through my paypal account for tickets that were purchased for an event that I never received and had to re-purchase a whole another set of tickets.
Company Response:
State: CA
Zip: 953XX
Submitted Via: Web
Date Sent: 2023-10-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A