Date Received: 2023-10-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I had just bought a new phone and i was trying to access Venmo to transfer some money to pay some bills. After attempting to log in a received an error message ( OAuth2 Exception : Unauthorized action ) and no matter what i do i am unable to log in ( different browsers, changing password, etc. ). I've spoken with Venmo IT twice now and they have not been able to offer an answer that solves the problem. After further research on the issue, I've realized that people across the country are experiencing the same issues and have been for months.
Company Response:
State: ID
Zip: 83709
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-13
Issue: Didn't provide services promised
Subissue:
Consumer Complaint: I have an account with PayPal, in XXXX I received an invoice from PayPal for {$1800.00} to XXXX XXXX. I hadn't paid them yet so I called the scammer and they said they received it and I remember it very clearly. paid. I called paypal to explain the situation and said I was owed PayPal. They told me they had paid XXXX. I did not accept it. Then I discovered that XXXX 's sales were scrammed and I reported it to them but they didn't listen and took me to the collection department and these people now blocked the transaction history which had a lot of fraud and scammed transactions, they forced me to pay. scream and then open it again. During this time, my entire bank account and email were hacked and I lost all my money, so I couldn't pay them back, but I asked to pay them and they didn't accept it and they took it more than 120 days past the deadline to report and promised to pay. They still don't accept all that money. I don't think they indirectly helped the bad guys. Now I don't know who to ask for help. Please help me.
Company Response:
State: CA
Zip: 95111
Submitted Via: Web
Date Sent: 2023-10-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: I paid for Goods and Services for {$700.00} dollars using Venmo purchase protection on XX/XX/XXXX. The fee associated with protecting the goods and services was an additional XXXX dollars. The seller gave me only {$420.00} worth of the goods I paid for which is why I disputed {$280.00} of it. I reached out to Venmo on XX/XX/XXXX but lost my initial claim. Then I petitioned for an appeal and provided more evidence. On XX/XX/XXXX, they reached out and said they could not appeal my dispute. Given that I paid the fee for protecting my purchase, I would like my {$280.00} refund and Venmos full cooperation behind this matter. They need to re-initiate the dispute.
Company Response:
State: NY
Zip: 10027
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: On saturday XX/XX/XXXX, i received XXXX from a family memwber to help me buy foodstuffs for my baby, and in few hours, venmo suspended my account dor no reason, they aasked me to submit id and ill be able to use my balance and i did, XXXX later they respond saying that they have terminated my account and wont be able to withdraw for XXXX, i dont have a job right now ajdnky little ones fate depended on that amount, this is sad
Company Response:
State: OR
Zip: 97230
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I have a paypal account, which includes credit card, a Line of credit, and the clearing acct to move money. I only use the credit products and never the " checking '' or whatever clearing account that is paypal. Their transaction history is too difficult to understand online as everything is commingled together. Paypal closed my line of credit which I don't fully understand why, the account didn't carry a balance the last couple of months. I'm not overly concerned with this. Now Paypal is calling me in a harassing manner - such that a recorded message ask me to confirm identity by pressing 1, however, the message does not respond and continues to ask me to press 1 to confirm identity. Originally I suspected it was fraud. I then log into paypal and noticed a negative balance, for which I'm not aware, and trying to decipher what the monies owned is for is impossible given the commingling of transactions. The only service that should be used ( infrequently ) is my PayPal credit card - mastercard. So why is PayPal trying to collect money from me? what reason? My credit card is paid in full each month. I attempted to call paypal however their same tactics are at play- they refuse to allow me to speak with anyone to understand what the charge is for. I'm not unwilling to pay this money if I can understand why there is a charge for an account that is never used. While we are at it, I want to know why Paypal closed my LOC. I didn't care at first but now I'm suspect ill intention on part of Paypal. Like other XXXX their stock is dropped and I'm willing to suggest they are implementing dark patterns to collect fees from customers in an abusive or unfair manner.
Company Response:
State: TX
Zip: 75039
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Getting error code " XXXX Exception unauthorized action.. " from Venmo i need to access my VENMO funds this is completely unacceptable and unreasonable, on top of that i was logged in already and it logged me out. This looks very fraudulent I WANT MY MONEY NOW. after two days if it doesn't open up i will be speaking to my lawyers.
Company Response:
State: FL
Zip: 32810
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: on XX/XX/XXXX a received money on my PayPal account from a XXXX XXXX. i asked him what the money was for and began looking into Paypal scams. immediately i found that people sometimes send money and then ask for a refund at the same time canceling the transaction which lead to the getting paid twice. i did not send the payment and i alerted PayPal. i let them know that i had not sold him anything and that this was a scam. i do not sell anything on my PayPal. it is a private account i have had since XXXX i use it to pay bills and make secured transactions. in XXXX through my business website which was created by XXXX and payments are powered by XXXX. i opted to accept Paypal as a form of payment in XXXX and somehow it then started sending payments to Paypal instead of to my business account which i did not sign up for. PayPal is now holding {$1600.00} dollars of my funds against my will, written instruction and consent. these are violations of my rights and the law. This isalso a breach of contract, a violation of paypals own by laws and multitudes of State law. this is unjust enrichment, conversion, false and misleading practices, deceptive trade practice, fraud, unfair business practice. there are multitudes of MN state violations as well. including but not limited to the MDTPA, MCPA, MDCPA, MUCC and multiple violations of the MN bill of rights. Due to the nature of these violations PayPal would be liable not only through its own arbitration agreement but also to the FTC, CFPB, SEC, IRS, MN attorney general and several other authorities. I am hoping to cure this matter in an effective and efficient manner. Paypal will absolutely not hold my money for 6 months. this will be considered opportunity to cure any further violations shall be deemed as willful. i am giving 7 days to release funds and return my account to proper standing or else i will be forced to pursue all methods at my disposal. Paypal is registered with the IRS and the state of Minnesota and this mean the agree to abide by the rules i expect immediate compliance. i would also like to note that Paypal does not have certificate of authority to transact business in several states and annual renewals are overdue. the account in dispute is account id XXXX XXXX
Company Response:
State: MN
Zip: 55429
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Amount : XXXX. Date XX/XX/2023, Paypal billpay to XXXX Amount : XXXX Date XX/XX/2023, Paypal billpay to XXXX I VERY CLEARLY TEND TO PAY MY XXXX WITH MY CREDIT CARD, NOT BANK CHECKING ACCOUNT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I SUBMIT THE PAYMENT WITH MY CREDIT CARD FIRST, AND ADD THE CHECKING ACCOUNT LATER, YOU STILL WITHDRAW FROM MY CHECKING ACCOUNT!!!!!! THIS HAPPEN TWICE AND PAYPAL NEVER RESOLVE THE PROBLEM!!! THEY MUST BE FINED FINED FINED HARD!!!!!
Company Response:
State: CA
Zip: 92111
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo suddenly closed my account for " inactivity '' on XX/XX/XXXX, despite being active with the last transaction taking place on XX/XX/XXXX, only a month before. constantly checked my email to confirm I was being paid via Venmo as well. I constantly checked my email to confirm I was being paid via Venmo as well. Was told " After a period of inactivity, Paypal/Venmo will send the User an email ( sent from XXXX ) explaining that the account has been inactive for too long, and give a timeframe for transferring the funds out of the account. '' They claimed they send notifications on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. NONE of this is true. I tirelessly searched through my inbox and archives, there was not a single notification and " XXXX '' does not exist otherwise it would have shown up. The closing of my account in XXXX was sudden and Venmo dismissed it completely. Escheatment laws define dormancy as inactivity of three of five years, not one month. I even send a screen shot of my inbox searching from XX/XX/XXXX to XX/XX/XXXX and there was not a single notification other than who I paid or who paid me. Also was informed there are no unclaimed funds as of now and they are asking for a Proof of Delivery letter ( XXXX ), which I forwarded to Venmo. Still no response. Venmo pretty much pocketed my money and ignored me possibly in an attempt to avoid any liability for their scam. I am not convinced otherwise. They just took {$160.00} from me and now there is currently {$140.00}, so I am down {$300.00} total for no reason. They will will not let me add a card or bank account to claim any funds, nor will they let me refund it back to people who tried to pay me. I am pretty sure XXXX is illegal.
Company Response:
State: CA
Zip: 92886
Submitted Via: Web
Date Sent: 2023-10-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Today, XX/XX/23 Paypal refused to close my account with no outstanding transactions & XXXX balance. Fraudulent excuses range from unauthorized monitoring of unrelated completed purchases, phony charges, & my personal favorite, " computer system glitch ''. Give me a break. This proves data mishandling & unlawful monitoring.
Company Response:
State: NV
Zip: 89103
Submitted Via: Web
Date Sent: 2023-10-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A