Date Received: 2023-10-23
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I hosted a retirement dinner a few weeks ago and colleagues sent me money via Venmo to help cover the cost. I tried to add a bank account to transfer the money into & Venmo couldn't connect to that account. So, I added my other checking account and Venmo validated that one electronically. On XX/XX/XXXX, I received an email from Venmo saying that my bank account was verified. It also said " You can now transfer money to this bank account ''. And yet the website says that my account has been suspended and I can't access my funds. Now, I'm being told that my account is suspended and that to access my funds, I have to send them a photocopy of my driver 's license and a copy of a statement from the first bank account. So, basically all the info someone might need to steal an identity. It's one thing to use an automated process to verify a bank account. It's quite another to send someone a picture of your driver 's license. I called them and was told that they don't require this of every user, so if they're asking it of me it is for a security concern. And yet they can't tell me what the exact security concern is. Oh, and the department that deals with security and fraud will only communicate via email. And you never correspond with the same person twice, so there is no chance of having a real conversation. All you get are copied and pasted responses. Also - the website says that I should check my email for more information regarding the account suspension. The lady I spoke with said the same thing. But I never received an email from Venmo telling me the account was suspended. I didn't get any communication from them at all until I reached out. ( And, yes, I checked my spam folder. ) They told me in writing that I had a verified bank account that I could transfer funds in to and now they won't let me access those funds. And they are asking for extremely sensitive personal information. I noticed that Paypal ( who owns Venmo ) settled a lawsuit with them in XXXX due to privacy violations and lack of transparency with their users. Guess that lawsuit didn't teach Venmo anything.
Company Response:
State: NC
Zip: 27526
Submitted Via: Web
Date Sent: 2023-10-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I have had a horrible experience with venmo. My account was hacked and money was taken and put in a XXXX account that does not belong to me nor do I know who it belongs to. I don't even have XXXX myself to be quite honest with you. I have contacted XXXX regarding the matter and gave them all the information that I know. I gave them the make and model of my device, the state I'm located in, the name of the person that was on my venmo transactions. When I noticed that my account was hacked I immediately contacted venmo and upon talk with a venmo representative she agreed that my account was hacked so I took the proper steps necessary to gain access back in my account. I provided all the proper documents that were asked of me. I was then able to get access to my account that's when upon looking I noticed the unauthorized transactions. I filed the disputes and with in two hours my venmo account was frozen permanently. Venmo would not give me any kind of reason why it happened either. I know I personally did not do anything to go against the user agreement. I do have a tax Id that venmo verified so I could make business transactions so I know I didn't violate anything by that. I finally was able to talk to someone through venmo and they finally told me that my account was frozen permanently due to the fact I filed the unauthorized transactions. I had every legal right to file the disputes without getting my account frozen especially when it was proven that my account was hacked. I had a little over {$1300.00} taken from me. I followed the right steps and let the right people know that it was hacked. I feel like I got punished for going about this situation in the right way. I still have money on my account as well. I didn't do anything wrong. I just want to get my account back and my money asap. The freeze was placed on XX/XX/23
Company Response:
State: NC
Zip: 28081
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XXXX I purchased something online in the amount of {$89.00} through PayPal for payment. PayPal automatically set-up reoccurring payments with the vendor in the amount of {$89.00} for 7 consecutive days or until XXXX, one payment per day. On XXXX PayPal authorized one payment for the purchase of an exercise machine. On XXXX PayPal authorized a second payment which was successful. On XXXX PayPal authorized a third payment but was denied somehow, I believe by my bank. I called my bank to notify of unauthorized transactions and to not accept any future requests from PayPal or the vendor. I tried to stop the reoccurring payments through PayPal 's website but was not allowed by PayPal, I have screenshots saved of these actions. I tried closing my account but PayPal would not let me, I have screenshots of these attempts. I called PayPal and the girl insisted on not helping me nor would she close my account. While this is a small amount, this adds up fast - {$89.00} x 7 = {$620.00} in a week. The website claims they sold XXXX units and if done the same way through PayPal, that's XXXX in a week.
Company Response:
State: IL
Zip: 60586
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Venmo is a complete scam! they froze my account XXXX year ago without any reason. they said in XXXX days I can withdraw my funds but its not true! their system does not allow me to add any bank! I have send many emails and they keep ghosting me! now they finally replied and said there is a block in their system that they can not override! so I cant withdraw my money! they owe me {$2400.00} and refuse to give me my money!
Company Response:
State: NY
Zip: 11219
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Other transaction problem
Subissue:
Consumer Complaint: On XXXX XXXX, I got a call, purportedly from my ISP, ( XXXX ) telling me there was a security issue with my Modem/computer, and that they needed remote access. As I eventually figured out, this was a scam, and they established money transfers to several individuals via my PayPal account. I contacted PayPal the next morning, and informed them that these transactions were fraudulent. After reviewing, they responded that the transactions were " consistent with my transaction history. Those transactions were in NO way consi8stent in amounts, and several were to foreign individuals, none of which I have even sent money to previously. A couple of the transactions were immediately returned, but several were not. The transactions in question are : Paid with ( XXXX XXXXXXXX XXXX XXXXXXXX ) {$150.00} Exchange rate {$150.00} USD = XXXXXXXX XXXX XXXX USD = {$0.00} XXXX Transaction ID XXXX Contact info Message XXXX XXXX XXXX XXXX Details Sent to XXXX XXXX XXXX XXXX XXXX XXXX Fee XXXXXXXX XXXX Total XXXXXXXX XXXX Paid with PayPal Credit {$240.00} Transaction ID XXXX Contact info Message XXXX XXXX Details Sent to XXXX XXXX {$230.00} Fee {$11.00} Total {$240.00} Paid with PayPal Credit {$260.00} Transaction ID XXXX Contact info Message XXXX XXXX Details Sent to XXXX XXXX {$250.00} Fee {$12.00} Total {$260.00} I also contacted XXXX, that night and gave them the details of what happened as well as the phone number the call was from, my bank, who told me that it was up to PayPal, as well as the PayPal XXXX XXXX XXXXXXXX XXXX ), which changed my account information.
Company Response:
State: FL
Zip: 342XX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: XX/XX/XXXX I got a deposit for XXXX I send about XXXX grand out to family and friend and paid for a couple things thru PayPal that same night they stop my account due to ususably activ come XXXX oclock in the morning I call I get into a debate with the lady she ban my account Also the week before they did the same thing I didnt get ban becuase of good conversation now XXXX is holding XXXX of my money that is well needed this is causing. Me to think XXXX they wont let it go
Company Response:
State: PA
Zip: 191XX
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I sent XXXX XXXX through Paypal to a person providing training services for a workshop I will attend in XXXX. To my surprise the person on the other end was charged XXXX XXXX in fees. Apart from the embarrassment of not knowing I was sending a smaller amount, now I need to send the remainder of the total payment. I contacted Paypal because, at no time while I was processing the payment to be sent, did Paypal disclose the fee to be charged. Paypal says that the information about fees is on their webpage. I responded that that is not very transparent on their part, BUT, more importantly, that at a minimum such fee should have been disclosed on the receipt I received from Paypal after the payment was sent. In fact, the after the fact receipt ( attached ) is misleading where it says that the amount I sent WILL BE RECEIVED by the person on the other end. Obviously this can not be true if Paypal will deduct a fee. It is obvious to me that Paypal is doing the most they can to hide the fees they receive. Had I known about that fee, even if after the fact, I would have had the chance to contact the person on the other end to know. Also, knowing in advance would have allowed me to submit a higher payment to cover the fees. Paypal needs to disclose they fees that they will charge on the other en XXXX the transaction. This is not a surprise for them. It should not be a surprise to the customer planning to send a payment either. After talking to an agent and then a supervisor, the answer from Paypal boiled down to some statement along the lines of " too bad. ''
Company Response:
State: TX
Zip: XXXXX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I received a transaction that equated {$450.00} from an XXXX XXXX on PayPal. This was sent with PayPal 's Friends and Family service, which is a payment method used for gifts of money that are not intended to be disputed with. On XXXX XXXX, I received an email stating that XXXX had opened an " Unauthorized Transaction '' case against me, along with a message that XXXX used as a scare tactic against me. " Hello XXXX. As you probably know, you may show a transaction in error. We are working to correct this issue for you. You can reverse the payment in order to speed up the process, and reduce the risk of federal violations associated with the RICO act. I had confirmation from the sender himself that he had meant to send this transaction. I uploaded all of this information on XXXX XXXX XXXX XXXX. On XXXX XXXX I received an email from PayPal stating that the case was closed in my favor and that the matter was done. After all, I had substantial information that the case was not an unauthorized transaction. On XX/XX/XXXX, nearly a month after the dispute was initially resolved, I received an email stating that PayPal was charging me for the money, as well as charging me a {$15.00} dispute fee. I called PayPal about this and requested more information about what happened, especially since I thought it was ridiculous that I was being charged for a matter that was resolved one month prior. PayPal simply told me that the other bank had new information that resulted in the charge-back going through, and did not provide me any more details on what happened or why the case was being resolved in this way. I thought PayPal had done proper research into this matter, and I just want to see if there is a resolution to this matter, as I thought PayPal would back me up on this.
Company Response:
State: WA
Zip: 98004
Submitted Via: Web
Date Sent: 2023-10-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My problem is that paypal has been place a limitation on my account after i request to get help with a couple transaction. Id. de XXXX ) i try many time to made a payment and it was not been completed. i really feel sad with this situation when i always use my account in good way and now this happend. I just try to use my account couple time and that issue place alert to the system and place a limitation. after that this limitation was removed but the problem is happen again when i try to use a payment. will you please help to resolve the issue or call me to the number registrer on my account please. i think sometime the problem using my table can be cause by that.
Company Response:
State: NY
Zip: 10305
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: Have had account with PayPal for 3 years, attempted to use my debit card to withdraw money, check out at the register and attempt cash back, card declined! They said I had too many small outgoing transactions [ XXXX XXXX ] and 1 large incoming transaction [ XXXX XXXX XXXX ] I have contacted PayPal every possible way, no reply from cutting support, waited 35 minutes on hold for a supervisor, then his advice was send the money to another person! I ended up sending the money to myself through XXXX at the cost of {$5.00} from my money!
Company Response:
State: TN
Zip: 383XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A