Date Received: 2023-10-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, I saw an offer for an XXXX XXXX XXXX and I negotiated the price down to {$500.00}. We agreed to pay with PayPal Goods & Services and I transferred {$500.00} to XXXX XXXX XXXX, whose email address is XXXX. She then complained that her account got locked and she could not do anything. She asked me to cancel the transaction and I called PayPal to dispute the money. PayPal said I would get an update by XX/XX/XXXX. Because she asked for a cancellation, she then asked me to send her another {$100.00} through XXXX, with the contact information XXXX. I did that, but then someone with the phone number ( XXXX ) XXXX sent me a message on XXXX, PRETENDING to be XXXX. They said " XXXX : for your protection, your {$100.00} payment to XXXX XXXX XXXX was refunded. {$100.00} has been returned to your bank account and will be available on Wednesday ''. I did not trust the number, so I asked her about it. She said that she forgot to mention that in order for her to receive the money, I should have sent her another {$5.00}, so the total would be {$100.00}, because her bank charged extra fees. That sounded very weird to me and I said I would not transfer anything else before I got my money back. Then she said that she would be busy tomorrow and if I just sent her another {$100.00}, then she could ship it on that day with next day delivery. I said I only had {$55.00} left, so I transferred that amount to XXXX, with the transaction ID XXXX. After I transferred her the money, she never sent me a tracking number. She said I needed to pay more and when I asked for proof that she had shipped it, she just sent me a random XXXX image from XXXX. Until this day ( XX/XX/XXXX ), I still have not received the phone and when I asked for a refund, she refused to give me one.
Company Response:
State: IL
Zip: 61820
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/2023 I saw an offer on XXXX about an XXXX XXXX XXXX selling for {$260.00} and {$20.00} delivery fee because we split the delivery cost by half. I chatted with him and he sent me the XXXX account and its to XXXX XXXX XXXX and I paid him {$150.00} but XXXX saying that my payment requires additional review so I thought it got cancelled. Then he shared his paypal account XXXX XXXX XXXX and I sent him {$150.00} also. But then the XXXX payment went through but he said he never received it and will try to refund the money on the XXXX. From XX/XX/XXXX until XXXX he said that he is still trying to recover the fund and I offered him another {$130.00} to send the watch ASAP with paypal. The next day he told me that he cant find my address even though my address is correct and Ive used XXXX to my home address previously. 2 days after that on XXXX XXXX, He said that his fianc thinks he sells it to low and demanded {$50.00} more so I did sent to his paypal again then he said that he was on the way to USPS. On XX/XX/XXXX he said that he got arrested on his way to USPS and he is super broke then he offered me a check from his investment and I agreed to it. On XX/XX/XXXX I got the check from him and my back said that I can use the fund on XX/XX/XXXX but on XX/XX/XXXX the payer stop the fund on a check so I didn't get the money. He ghosted me away after that. His name is XXXX XXXX.
Company Response:
State: IL
Zip: 61820
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was contacting this woman for a number of days about a house rental listing to which she said she needed fees for such as are listed in the Venmo transfers clearly, first it was an application fee which was paid than she said she needed a fee for paperwork her attorney would fill out and than the last of the documents they were drafting up for me to sign, I have never received to documents and I have refused to pay her more. This entire transfer of messages she said I would be refunded for everything if I didnt like the house XXXX not only did I not receive to paperwork as to all the fees I paid for such, I also decided not to go with the house and never had any binding contract other than the fact such is what I was paying for. So I go scammed for not getting my money refunded as promised multiple times across texts which I have, as well as not even receiving the documents I paid for before I decided to ask for a refund, I got scammed multiple times by this persons through fake application fees, a fake cover letter and payments. To the total of XXXX dollars between XX/XX/XXXX and XXXX Ive contacted my bank and Venmo to which no such luck in reobtaining my scammed money and no repercussions on the fraud of the person
Company Response:
State: VA
Zip: 238XX
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I transferred XXXX $ on XX/XX/XXXX at XXXX from Venmo to my XXXX debit card. I paid XXXX $ for those funds to be transferred instantly, and Venmo says the max time to transfer those funds would be 30 minutes. It is now XXXX on XX/XX/2033 so it has been over four hours now and I have not received the funds. The money is gone from my Venmo balance and it says the transaction has been completed, yet the money is not in my XXXX debit where I sent it. Venmo said the only way to get my money back is to file a dispute in my XXXX debit, but I cant file a complaint with them because the money never got sent there so theres no way I can dispute. I have sent money to this account before and I checked multiple times that I sent it to the correct account. I want to know where my money is and if like to be reimbursed for the XXXX $ I spent for an instant funds transfer that has take six times longer then Venmo says an instant transfer takes at its longest time.
Company Response:
State: CA
Zip: 92115
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: My PayPal account XXXX was limited about 180 days ago. I got a message stating my funds are eligible for withdrawal, upon trying to withdraw I was met with a message stating " sorry there's a problem '' and also " sorry we can't complete transfer right now try again in a minute or two ''. Upon that message I reached out to CFPB and my attorney general office. I got a response from CFPB PayPal response stating that the issue was with the account linked to the PayPal account that they will proceed to remove the account and I can link another account to proceed with the withdrawal. Upon linking the account, I'm still getting the same error message.
Company Response:
State: CA
Zip: 92084
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-22
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: i sold a phone on XX/XX/XXXX through PayPal and still am waiting on my money! I've literally sent in proof of this transaction almost a month ago XX/XX/XXXX. So there should be no reason why they let this buyer dispute anything. I literally sent messages from the buyer telling PayPal herself to release my money. I'm pretty sure that PayPal keeps a transcript of all conversations and they can look up and see where I've sent in all of this information. they've been holding my money for 27 or so days when I've literally already waited 20 days to get my money. This is so crazy I really need my money. Can you please help this hold off on my account! I've already been told that the case has been resolved in my favor and my money is still on hold! they are basically helping this buyer scam me! The buyers sending you screenshots of herself texting herself, which is very weird and who, in their right mind would wait 20 some odd days to file a dispute, saying that they didn't receive an item. After I literally already sent Paypal the screenshots of the same buyer, saying that we met in person that no tracking information, and all of that was needed. there is no tracking number needed for this payment. And the agent told me all I had to do was go to the transaction and put that there is no tracking needed and that the transaction has been processed. So I did that. I also sent PayPal multiple screenshots of the buyer telling them that there is no tracking number needed for this and that we met in person, she even let them know that it was her fault for mistakingly sending the money how she did because she's a little XXXX. I literally sent all of this information, so there's no reason for my money to even be on hold at all!
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2023-10-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Trouble accessing funds in your mobile or digital wallet
Subissue:
Consumer Complaint: I became a XXXX XXXX XXXX XXXX XXXX opened a side business to do my XXXX XXXX I got everything set up, and unfortunately, PayPal was one of those things that I figured would be good for taking payments since everything is digital now. ( I was so very, very wrong ) I set the account up back in XXXX. In XXXX, I inherited XXXX collector 's edition books. I didn't have the room and I didn't want them, so I sold them. PayPal is SOO great supposedly, and so trusted. Did you know that they had a class action lawsuit filed against them at the beginning of the month? Violations of consumer-protection laws and antitrust laws? I'm trying to feed my kids and get by, yet I'm performing high-risk transactions ( by selling books ) and now the money I needed to feed and take care of my kids with is being held XXXX by PayPal, and they're refusing to close the account. The XXXX XXXX XXXX has been contacted about this and I'm about to hire a lawyer. PayPal is playing " you gave it to me, so it's mine now and I'll give it back whenever I feel like it ''. Really, go read the reviews on The XXXX
Company Response:
State: VA
Zip: 226XX
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: I got permanently limited from PayPal because I won my dispute so they want to remove me for no reason respectfully I think this is wrong to limit someone because they won disputes
Company Response:
State: OH
Zip: 441XX
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-21
Issue: Other transaction problem
Subissue:
Consumer Complaint: I requested a transfer of {$850.00} USD to XXXX XXXX on XX/XX/XXXX through Paypal. The recipient is located outside the USA. Paypal, refused to complete the transaction and release the funds to the recipient. Instead, Paypal is holding the funds until XX/XX/XXXX ( 6 Months ) before they will release the funds. I have requested multiple times through their customer service as well as having called into the US Customer Service Center, and was told nothing more can be done and I have to wait for 6 months. This is an illegal possession of my funds by Paypal. I requested Paypal to immediately transfer the funds, Paypal refused to complete the transfer to the recipient, and they refused to transfer my funds back to my account until 6 months had passed. See attached screen shots.
Company Response:
State: NV
Zip: 89107
Submitted Via: Web
Date Sent: 2023-10-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: I made a purchase via Paypal and purchased item from a online vendor at XX/XX/2023 where the vendor portend to be an US vendor ( paid shipping cost XXXX ). Then, the item came after 2 weeks which is completely different from description. I tried to solve issue with the vendor directly but the vendor refused to provide a feasible solution. The vendor want me to either ship the item back to XXXX at my own cost or get a refund for 10-20 %. Then, I have no choice but to escalate to paypal on XX/XX/2023. The response I received from Paypal is that I need to ship the item to XXXX at my own cost which is close to the amount of my total purchase. Either way, I will loose the total amount. To seek help, I also called paypal to explain the situation and seek help on paypal online community and I write my story there. XXXX XXXX XXXXXXXX # XXXX Surprisingly, after I posted my story on community, paypal banned my community account the very next day. But if you check the paypal buyer protection policy listed on their website. Paypal protects buyer if the item received is completely different.
Company Response:
State: NJ
Zip: 07016
Submitted Via: Web
Date Sent: 2023-10-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A