Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal Limited My Account and They Can not Tell Me Why PayPal has probably the strictest rules when it comes to using their service. I have been using PayPal for about a decade and always had just one account until recently. PayPal limited my account a few days ago and it gave me way too many headaches. According to any reasonable human being, the PayPal limitation that was applied to my account was unfair and unjustified. They notified me over email that my account was limited due to suspicious activity. That can mean anything so the first thing I did was to check my account, look at the transaction history and logins but I could not find anything unusual. There was no indication that I did anything against PayPal To that would flag my account. As far as I could tell, my account was in good standing. After hours of looking into my account, checking their terms of service and looking through forums as to why PayPal would limit my account, I decided to give them a call. After hours of looking into my account, checking their terms of service and looking through forums as to why PayPal would limit my account, I decided to give them a call. The person that answered had difficulties expressing himself in XXXX but after more than 30 minutes of going back and forth, I decided to give up. According to the support representative, the reason I was suspended was specified in the email I received. Short recap, the email stated that I was limited due to suspicious activity which can mean anything or nothing. In my opinion, it is a mistake and PayPal does not admit that my account was limited unfairly. Their support staff barely provides any support. I found out that you can not even appeal the limitation. PayPal decides if you are allowed to use your account or not They decide if you have access to your money or not I would have not made such a big case out of it because I did not have all that much money in my account. What is concerning is that I am certain that the way PayPal limited my account is not an exception. my email is XXXX XXXX
Company Response:
State: OH
Zip: 447XX
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello, PayPal system close my account without any reason. I received a payment from unemployment benefit, but i do not understand why PayPal close my account. I need PayPal get me back my account because I do not have any chargeback or fraud activity. I get PayPal cash card and now this service is a XXXX. I cant buy or paid bill, i cant bought food because PayPal block me at all. What PayPal need for help me fix the problem. i hope this can really help me. My account email is XXXX.
Company Response:
State: OH
Zip: 44133
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have my paypal limited for no apparent reason. They send me an account alert, I already complied and send every information their asking but they still have my account limited. I use paypal regularly for my small business and because of this happening i can not access my money that is badly needed by my family. I saw someone in youtube doing this and have their account restored, I hope to have my too. This is such a burden to me and my family, all our money is being held by paypal, I dont know what to do. My paypal is linked to this email XXXX and paypal name is XXXX XXXX XXXX I hope you can help me resolve this as soon as possible
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Other service problem
Subissue:
Consumer Complaint: Hey my name is XXXX XXXX XXXX and this has happened to me again. PayPal you keep banning my account last time it was a XXXX I got banned for using now what is it please just reinstate my account please and leave me stuff alone. By the way The account is under XXXX XXXX
Company Response:
State: MO
Zip: 63130
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I submitted a previous complaint about this case with the number XXXX. I added a copy of the pdf down below. I got an answer as to why my PayPal account was banned just now. I feel like I need to explain further in detail as it still makes absolutely no sense to ban me for that without even a warning in the first place. First : Every transaction I had on there was legitimate. Let 's leave that out of the equation. So stop using preventing suspicious activity as an excuse. Second : I returned back to XXXX after finishing college at the end of the last year, but I still used PayPal from time to time for purchases and sending/receiving money to/from friends. And also, I will go back to the US in a few months for graduate school. I need this account to pay and receive money and I need the money that's frozen on there right now. Third : I don't understand why I can not use my PayPal to pay stuff while being temporarily outside of the US. Nothing 's changed besides my physical location. Most importantly, I got no warning prior to this ban as well and did not know that you can not even use your account outside the US. Please review this ban and give me a reasonable solution. Otherwise, I would dispute this nonsense over and over if I have to.
Company Response:
State: CA
Zip: 93117
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received a rebate from a XXXX XXXX for less than {$20.00}. Paypal then requested a host of additional information to confirm my identity which I provided including but not limited to Drivers License, Bank Statement, SS #. Paypal then closed my account without explanation after being a customer over 5 years with no issues.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Fraud or scam
Subissue:
Consumer Complaint: I made a purchase using PayPal and after several attempts to reach the seller of the item I reached out to PayPal for assistance and the seller magically responseed to PayPal when I opened a case against them for refusinf ro send me a return label to return the fraudulently items they sent me that was nothing like the advertisement on the website. After XXXX got involved they said I have until XX/XX/XXXX to return the item but they refused to provide a return label to return the item. I have no problem returning the items but I will not pay for shipping the items back as this was not what I ordered in the beginning.
Company Response:
State: LA
Zip: 70461
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my PayPal account was closed and limited without any reason.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-13
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I have a PayPal account with a PayPal cash card attached to it. One of the functions is the " Top Up '' feature. When you make a purchase with your PayPal cash card and your PayPal balance does not have enough money to fund the transaction, PayPal will pay the merchant while the Top Up feature will automatically transfer funds from your linked bank account in {$10.00} increments to cover. I don't always double check to make sure PayPal has made the deduction. On XX/XX/XXXX I received an email that PayPal had " a technical processing issue '' and the transfers were not initiated. The email also said they would debiting our account " On or about XX/XX/XXXX, well try to charge your linked bank account for the 3 missed payments '' however there were no attempts made. Then on XX/XX/XXXX, an unexpected transfer was made causing us a {$35.00} overdraft fee. Had they tried per the email or had we had a choice of when to pay them back for their mistake, there would be no issue. I can only imagine how many others may had been affected by this " technical processing issue ''. Unethical in my opinion. Here 's the email and thanks for your time. From : PayPal XXXX Date : XX/XX/XXXX at XXXX XXXX MST To : XXXXXXXXXXX Subject : Payment processing errors for recent Top Up transactions Reply-To : XXXX PayPal Payment processing errors for recent Top Up transactions XXXXXXXXXXXXXX, Recently, you made multiple purchases using Automatic Top Up, but your linked bank account or debit card wasnt charged. This happened because PayPal experienced a technical processing issue from XX/XX/XXXX through XX/XX/XXXX. PayPal has paid the merchants on your behalf. On or about XX/XX/XXXX, well try to charge your linked bank account for the 3 missed payments. The charge will be for the total amount of XXXX USD for the transactions using Automatic Top Up during the period noted above. Please make sure that you have funds in your linked bank account to cover the transaction amounts. You can find these transactions in your PayPal transaction history. For questions, please visit our Help Center, or get in touch by using the Contact Us link found on all Help pages. We apologize for the inconvenience, and we appreciate your continued business. Sincerely, PayPal Please do not reply to this email. We're unable to respond to questions sent to this address. For immediate answers to your questions, visit our help center by clicking " Help & Contact '' on any PayPal page. XXXX PayPal, Inc. All rights reserved. PayPal is located at XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX.
Company Response:
State: AZ
Zip: 85138
Submitted Via: Web
Date Sent: 2021-05-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A