Date Received: 2021-05-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I, XXXX XXXX XXXX, am writing this pre-trial letter as a last and final attempt to settle the matter of my PayPal Account Funds My account was permanently limited in XX/XX/XXXX, After that I was ensured by PayPals Office of Executive Escalations Representatives ( XXXX and XXXX XXXX that I will have my funds available to withdraw by XXXX XXXX, XXXX. On XX/XX/XXXX, My funds, approximately XXXX CAD were transferred to PayPal itself for undefined damages caused by supposedly violating its acceptable use policy.
Company Response:
State: NY
Zip: 11554
Submitted Via: Web
Date Sent: 2021-05-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: Several attempts have been made to resolve with both the seller, XXXX and PayPal ( guaranteed protection money ) to no avail. On XX/XX/XXXX XXXX I saw an ad for patio furniture. I bought using PayPal to ensure protection value ( receipt provided ) XXXX XX/XX/XXXX XXXX I went to the email confirmation to check tracking information. Clicked on Order # XXXX, this link directed me to store details, immediately it then directed me to a Store Fraud link ( screenshot below ). I emailed the seller contact listed to CANCEL ( XXXX ). I contacted PayPal XXXX and filed Case # XXXX stating Unauthorized Transaction ( since i canceled ). I received another receipt email stating Payment CANCELED ( screenshot below ) XX/XX/XXXX XXXX I went to PayPal and found that they closed the case stating it was not unauthorized. I had received a Failure-Notice email on that contact email provided. I re-Opened another case XXXX with PayPal XXXX explaining the situation and providing documentation.PayPal closed that one stating seller provided proof of delivery and tracking number. Immediately, I contacted XXXX to trackdown this supposed delivery. XXXX provided me with the tracking # details and researched the issue. Stating that it is obviously fraud, as the valid proof delivery details are BLANK and never delivered to me. I opened another PayPal XXXX Case # XXXX and provided everything from XXXX. XX/XX/XXXX XXXX PayPal closed the case again with NO EXPLANATION ( Not eligible? ) XX/XX/XXXX XXXX I tried to open another case # XXXX to dispute the status results and they automatically defaulted the case to Closed. NO Explanation This company is supposed to have a protection plan for the consumer from online Fraud just like this scenario. I have an ample amount of evidence supporting this matter.
Company Response:
State: MI
Zip: 48382
Submitted Via: Web
Date Sent: 2021-05-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Pay Pal closed my account for no reason and will not help or assist me with getting my account back and running so that Im at least able to transfer my balance to my checking account. Im not sure if this was a mistake but I assume it had to be. Ive been reaching out for over 6 months with hopes that they would assist me with this matter to no avail. So I am reaching out to the CFPB because I feel like Pay Pay is not doing anything to resolve this matter. In which has led to me losing my apartment and car because of this situation. My email attached to my PayPal is XXXX XXXX
Company Response:
State: NY
Zip: 12601
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 an order was placed on XXXX with the order subsequently being shipped to the provdided address. On XXXX, XXXX I received a notification of a case being opened through Paypal, XXXX XXXX payment processing company, due to " the buyer stated that they did not receive their merchandise. '' Proof of delivery was provided and was logged on XXXX On XX/XX/XXXX I received an email, again from paypal that " We're happy to confirm that the following transaction was covered under Seller Protection because you met the PayPal Seller Protection requirements. '' Today, on XX/XX/XXXX, I received notification that again " The buyer stated that they did not receive their merchandise. '' and " We were unable to verify the delivery information you provided. '' USPS tracking is only good for 120 days so, of course, the will not be able to verify delivery any longer. Paypal has closed my account and threatened my credit score due to the actions of a perpetrator of mail fraud ( I personally know two others that have had claims on them by the same user ) that continues to do business on XXXX
Company Response:
State: MD
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back and going. I am not sure of this is a mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used Paypal quite frequently My email PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: This is the " 3rd '' attempt to FRAUDULENT use of my address to purchase an XXXX at a cost of {$830.00} that was mailed to a different address at : XXXX XXXX XXXX XXXX, XXXX. Tracking # XXXX Paypal or a Pay Pal hacker is sending these notifications for purchase made. This is a FRAUD AND THEFT
Company Response:
State: AZ
Zip: 85024
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/XXXX, we reserved a unit that is offered through XXXX by XXXX XXXX XXXX. The XXXX listing said that a {$200.00} pet fee was required. That same day, we received an e-mail from a user identified as XXXX XXXX ( e-mail address XXXX ), asking for the {$200.00} pet fee via PayPal. We paid the fee using our PayPal account on XX/XX/XXXX. On XX/XX/XXXX, we received a request for another {$200.00} for a cleaning fee from a user identified as XXXX XXXX XXXX XXXX ( e-mail address XXXX ). We grew suspicious, because the payment through XXXX included a cleaning fee and because this e-mail did not match the prior one. We did not pay the requested additional {$200.00} cleaning fee. Instead, we used the XXXX app to contact XXXX XXXX XXXX and they said both requests were fraudulent. We informed PayPal that these requests were fraudulent, and requested that the XX/XX/XXXX payment of {$200.00} be refunded. PayPal declined our request.
Company Response:
State: CA
Zip: 947XX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back and I don't know if it's a mistake I assume it has to be I have not been able to get help from them for a month I just fell they are not doing their job well and properly my account XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-10
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: XX/XX/2021 : Purchase electronic from XXXX using PayPal pay in 4, payment processor due to its flexibility. I notice PayPal purchase protection. XX/XX/2021 : Receive the item with quality or shipping defect after testing out. XX/XX/2021 : Contact XXXX. Their agents are scripted and not in the power to help me. XX/XX/2021 : Contact PayPal via chat. Agent told me how to file dispute. XX/XX/2021 : Filed escalated dispute. XX/XX/2021 : The merchant replied to return the product to be eligible for a refund but at my own expense. I have no option to rebut from my side, only option to upload shipping info. PayPal is not investigating in the interest of consumer but in favor to merchant. They only give me option to enter or upload shipping info after the return. So I asked PayPal, " The reason I opened the dispute case was because of product defect whether due to shipping mishap or factory error right out of the bat. Why would I need to return ship to XXXX at my own expense while Its not my fault and covered by PayPal purchase protection? '' PayPal closed my chat with no answer. They are avoiding. XX/XX/2021 : PayPal is sending out the email about some changes to legal agreement. Guess what. which includes changes in purchase protection without detailing anything. but there is no answer or closure for me in dispute. The industry is taking a toll because the company like PayPal is not doing the job investigating from the side of consumer and letting merchants to rip-off when they shipped the product with no QC. It was like you go to auto shop for an oil change and was charged and told the oil change was done without actually changing the oil. Basically nothing has done and the consumers like us getting charged. In fact, ripped off. Moreover, even shipping back to XXXX, at my expense and not at my fault, is another job for consumer and it requires me to fill out custom form and then I am asked to provide XXXX XXXX XXXX ( XXXX ) number which I got no idea what that is. So, how do I ship back? Still, no answer from PayPal.
Company Response:
State: CA
Zip: 91731
Submitted Via: Web
Date Sent: 2021-05-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A