Date Received: 2021-05-18
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I'm a small business owner in Washington XXXX. We did a project for XXXX XXXXXXXX XXXX XXXX XXXX XXXX to complete the formulation and preparation of plant-based dispersion for farmers. The farmers came to our workplace to pick up the product in mid XXXX. XXXX accountant asked me if it was ok to pay through PayPal. I have a PayPal personal account. It works very well. I can receive the money transfer for free. I agreed. But later the XXXX accountant told me I had to register a business account to receive the payment. They can't send money to a personal account. I registered a business account with PayPal. It becomes a nightmare. There are two problems. The first one is I can't get the money. PayPal puts it on hold since XX/XX/XXXX. PayPal asked for the shipping receipt. I called them several times to explain the farmers came to pick up. There was no shipping receipt. But PayPal insisted I had to submit the shipping receipt. On XX/XX/XXXX, I received an email from PayPal. It said PayPal partially removed the limitations. I found they only asked for one item from a list. The first one was my company bank statement. I submitted the bank statement. On XX/XX/XXXX, PayPal told me the bank statement I submitted was incorrect. I downloaded it from XXXX XXXX XXXX my account. How could they determine it was incorrect? Then I picked another item, which is a letter from IRS with the XXXX number on it. I submitted the letter. PayPal accepted it. But after more than a week my money is still on hold. I had to pay the labor fee and other expense from my personal account. The second thing is PayPal charges 2.9 %, which is {$290.00}. I'm sure I didn't see anywhere PayPal said there would be 2.9 % charge. PayPal doesn't charge for personal account. As a consumer I have the right to know if there is a charge and how much is it. To make sure I didn't miss the place that PayPal might put the service charge statement, I used another small business I registered in Texas to register a new PayPal business account. I did very carefully in every step. I didn't see such statement. PayPal can't charge customer 2.9 % service charge without telling the customer when set up the account. If I knew there is a service charge, I would ask XXXX to wire the money to my bank account or just write a check.
Company Response:
State: WA
Zip: 99354
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: FL
Zip: 32207
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State: CA
Zip: 90011
Submitted Via: Web
Date Sent: 2021-05-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am trying to open an account with Venmo. As part of the application process, I was required to submit a mobile phone number. The on-line application process rejected my application claiming my number was a land line. When I contacted customer service, they told me that my phone service, XXXX XXXX uses VoIP technology. Venmo is not compatible with VoIP phone numbers. This makes no sense, customers interact with Venmo thru their app - not telephone calls. When I asked for further clarification, they responded " We do not have the information you are requesting nor are we at liberty to reveal details of Venmo 's internal operations. '' Why would Venmo not be able to let me use their services when I have VoIP phone service? I can only guess that they want to make money off of their customers by selling information about phone activity and location information. I don't know, this but I suspect I am being rejected because they can not exploit phone information from me.
Company Response:
State: UT
Zip: 843XX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I switched from an XXXX to a " Light '' Phone ( calls & texts only, no apps and no internet browsing ) in an effort to reduce my technology use. I got a new number when I got the new phone. I called PayPal XX/XX/21 to switch the contact information associated with my account, and this call was seamless and my information updated by the PayPal associate. Since updating my number with PayPal, I've been unable to access my account. Each attempt results in a request for a phone number for identity verification purposes ( see final attachment ) - a number already associated with the account per the original associate I spoke with and three I've since spoken with. Thinking it's a glitch in the system, I've gone ahead and tried to add the new number from my end, and each attempt results in the same message - that the number is not in the appropriate " format '' and that I can't be verified ( see third attachment ). Hence I have no access to my funds, which I need to pay my bills, and autodebits are bouncing out of my account! I called XX/XX/21 and was told my phone number is not an acceptable number to use and that the situation can not be resolved unless I get a new number. I was told there is no way to overrride the glitch, and that I am basically just out of luck and out of the several XXXX dollars in that account ( thankfully I didnt have XXXX K in there as I sometimes do! ). Ive emailed several times XX/XX/21 and XX/XX/21, and each time have been responded to with an email saying that my email is not registered to my PayPal account and thus they will not communicate with me ( first attachment )! It is THE PRIMARY EMAIL ADDRESS associated with my account! I sent them a screenshot showing the years of emails from PayPal that have been sent to that email address, as well as a screenshot of the contact information in the PayPal account showing that as my primary email address ( second attachment ), to no avail. They literally respond to my proof of the registered email address with a stock email saying my email address is not registered. I called again today, XX/XX/21, I spent an hour on hold before speaking to XXXX, supposedly a supervisor at PayPal, and to whom I offered my SSN, email, addresses, old and new phone numbers, answers to security questions, and details of past transactions, as well as bank account numbers, to demonstrate my identity and to ask what possible justification he has for not overriding their system and releasing my funds to me. The only thing I could do, he said, was wait 24 - 48 hours for their " system to reset '' and try again. XXXX could offer no reason that 24 - 48 hours from now I might be able to access my account ; he offered no reason why the situation should change between now and then. He did admit to being able to override the system and fix these glitches for people, but he chose not to do for me despite my insistence that I needed access to the hundreds of dollars of my money in that account in a time sensitive way for bills that are due.
Company Response:
State: PA
Zip: 169XX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: XX/XX/XXXX : Paypal limits my account with a balance of {$8200.00} USD - no funds can move in or out of the account. They ask me for various documents to confirm the identity of my person and business, as well as information on some transactions which I immediately provide in full. XX/XX/XXXX : Paypal denies my documents and explanations describing the products/services and states it can not be accepted. My account remains locked and I still don't have access to my funds. I am sent the following form reply : " At this time, the limitation on your PayPal account can not be removed until the below issues are resolved. To help us resolve this, you will need to : - Describe the products and/or services associated with your PayPal transactions. Please refer to : - Transaction XXXX from XX/XX/XXXX for the amount of $ XXXXUSD - Transaction XXXX from XX/XX/XXXX for the amount of $ XXXXUSD - Transaction XXXX from XX/XX/XXXX for the amount of $ XXXXUSD In response to this, I send in the requested info again, with descriptions and links to the highest level of detail possible. I also call Paypal 's phone line asking why my responses are being denied and what I can be doing to rectify the situation. They tell me they don't have a way to contact the compliance department responsible for making the decision, and tell me the best they can do is to make an educated guess about what they might want. Upon asking for a way to reach the compliance people myself, they tell me that they do not accept customer phone calls and will only accept communication and documents uploaded directly to PayPal. XX/XX/XXXX : Through email, Paypal informs once again they can not accept my responses and the limitation on my account can not be removed. My account remains locked and I still don't have access to my funds. I have repeatedly offered different explanations, documents, and screenshots 4 times, yet Paypal only sends automatic robot responses saying the limitations on my account are here to stay and that my responses were not good enough with no further explanation. They are holding my funds hostage. They previously denied my complaint stating that my account is not in the US therfore they can not do anything. However, my account balance is in USD, and my company is registered in the USA also.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: FL
Zip: 33313
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: 05/14/2021_Alerted by email that a transaction was to occur from vendor : XXXX YOUR SUBSCRIPTION RENEWAL WAS SUCCESSFUL Dear XXXX XXXX XXXX Were pleased to tell you that your XXXX XXXX XXXX subscription has been automatically renewed. Your award-winning XXXX XXXX XXXX has been extended for another subscription term and no further action is required. Thank you once again for choosing XXXX XXXX. The following is a summary of your order. Please keep this email as your proof of purchase. Your credit or debit card ending in has been charged XXXX XXXX. Please note, the charge will show XXXX XXXX as the merchant for this purchase. XXXX_I immediately replied to the email notification that this was not " authorized by me and they should cancel ASAP!!. XXXX I submitted a fraud complaint and notification of an unauthorized transaction to XXXX XXXX XXXX PayPal ( transaction was submitted via PayPal XXXX of the same. Directions from both XXXX and PayPal was to contact XXXX XXXX for any compliant or issues. Note : from XX/XX/2021 through today I have attempted " unsuccessfully via PayPal, XXXX, and XXXX XXXX any success on my request to stop transaction, refund or human contact. The process by all parties takes you in a " circular loop making it extremely difficult to submit a request and/or claim ''. I do believe this is " intentional for the average consumer ''. I am an avid user of computers but this is difficult and stressful going between parties and not one taking responsibility. Please note : I have an ongoing relationship with PayPal whereby I will create a subscription for continued payments. I did not " authorize or was I notified by PayPal requesting approval of this such transaction. XXXX is a security software that I do used, and have purchased over the last 5 years via 'hard cd purchase from XXXX XXXX ''. XX/XX/2021 : Transaction has hit my bank account today : XXXX XXXX To : XXXX Mon, XX/XX/XXXX at XXXX XXXX Transaction Alert : XXXX XXXX XXXX XX/XX/2021 ( {$100.00} ) ACH Withdrawal, XX/XX/2021 ( {$61.00} ) ACH Withdrawal I will be placing a " fraud alert '' with my bank XXXX XXXX XXXX XXXX of this same issue today.
Company Response:
State: NC
Zip: 28215
Submitted Via: Web
Date Sent: 2021-05-17
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have been locked out of my own paypal account and am unable to pay Bill 's and do my small businesses My email is XXXX XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A