Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I received an email stating that PayPal has permanently suspended my account. I have searched and found out that there are no options for account restoration available to me through PayPal 's website. There is is no explanation whatsoever for why is the accounted suspended by paypal. Immediately prior to being suspended I was selling on XXXX with a 100 % positive feedback from buyers. I also recently purchased a XXXX XXXX XXXX of XXXX of XXXX XXXX XXXX. My Supplier has shipped the order to the customers already but my funds are in HOLD in paypal. I'm unable to pay the supplier now, which is heavily negatively effecting my reputation as a seller on XXXX and the relation with the supplier for XXXX business. Along with the account suspension my funds are on hold for 180 days. Evidently, This includes the ability to pay my suppliers to ship the pending orders. It will lead to angry customers making charge backs. It will cost me big. Paypal Case ID ( Ref ID - XXXX )
Company Response:
State: TX
Zip: 766XX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal BANNED/CLOSED my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months, I even verified all info needed for my account to operate as needed. I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX Please help, thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hello XXXX XXXX, We received the case ( s ) you filed on XX/XX/2021. We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered. We're sorry for any problems you may have experienced with the transaction ( s ). Transaction information : Dispute Case ID : XXXX Transaction Amount : {$200.00} XXXX Dispute Amount : {$200.00} XXXX Transaction ID : XXXX Transaction Date : XX/XX/2021 Thanks, PayPal Pay pal transfer the money from my account to XXXX without my authorization. I did not filed for author payments. XXXX is a fraud company. They did not provide service for me in XXXX at all. I cancelled the account. XXXX provide a poor service for me in XXXX for which I paid {$250.00}. I agree on XX/XX/XXXX and authorized the charge. Due to poor service I cancelled my campaign with them on XX/XX/XXXX and filed 2 cases with Pay Pal. I just got the respond read above. Please, HELP. I am a XXXXl XXXX XXXX and every dime is important for me. I am very upset with pay pal decision. XXXX XXXX XXXX. The receiver of this payment is Verified http : XXXX XXXX Payment Sent XXXX XXXX
Company Response:
State: DC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file report on here as I feel are not doing their job properly and it is effecting me a great deal as I used paypal quite frequently. My email linked to my Paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them, but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX '' or " XXXX ''
Company Response:
State: CA
Zip: 90016
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX XXXX, my PayPal account was taken over by an unknown individual. The individual transferred over {$5000.00} from my bank account a XXXX XXXX XXXX XXXX to PayPal. The individual then transferred the cash into Bitcoin and transferred the bitcoin back to cash to a debit/credit card not belonging to myself. I immediately noticed the activity and contacted the bank and PayPal to make them both aware of the fraudulent activity occurring in my account. PayPal eventually block the account and issued credits back to me in the form of Bitcoin for several of the fraudulent transactions. I appreciate the credits however the unknow individual used cash from my account to purchase Bitcoin. PayPal acted as though I had made the transactions on my PayPal account and issued credit back in the form of Bitcoin as though I purchased the Bitcoin. The main problem with this is that the credits don't match the transactions within my bank account, and PayPal has never provided an accounting of how the credits were issued. Two transaction for {$910.00} and {$400.00} where disputed directly with my financial institution and temporary credits were issued ; however, those credits expired after 1 month. Neither PayPal or my financial institution has taken ownership of those two transactions and continue to point the finger at one another. PayPal claims that my bank issued permanent credit. I have attached the banks statement to PayPal in which they show that a permanent credit was not issued only a temporary credit for the dispute. I read online that it is a a common banking practice for a temporary credit to be issued during a dispute. I have spent countless hours attempting to get my money back for the remaining two transactions. Multiple cases have been set up and closed and many phone calls have been disconnected or not returned. I immediately made everyone aware of the transactions so that they could be stopped and instead months later I am still fighting to have my money returned.
Company Response:
State: TX
Zip: 79761
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal wont let me take my money off my account they have been holding down my money for over a year, i tried multiple times to fix this then they told me to place a call which i did and i was told a check would be sent to my address and they never send it, and i kept calling and calling the just keep whining! payment was received in my paypal account XX/XX/2020 email linked to my paypal is XXXX XXXX
Company Response:
State: NC
Zip: 273XX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I I was using PayPal. to purchase an app on the XXXX XXXX XXXX, and then they suddenly restricted my accounts, preventing me from withdrawing or sending money. They request my valid ID, bank statement, and business information, which I am unable to supply. I seek their assistance, and they advise me to compose a letter stating why I am unable to provide documents, which I have done and submitted. Then, on XX/XX/2021, they permanently restricted my account, and I am unable to communicate with them. It is affecting me a great deal as i used Paypal quite frequently, My email link to my Paypal account is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back and going. I still have remaining balance in my account for my medication. I am not sure If this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report here as I feel that they are not doing there job properly and it is affecting me a great deal as I used my PayPal quite frequently. My email is linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A