Date Received: 2021-05-22
Issue: Other service problem
Subissue:
Consumer Complaint: I have not used my paypal.com account and unable to close my account. It still has my personal and financial information saved on their servers and I am unable to also remove the credit card information and other personal information on their file. Called customer support and they were very clear that I will be unable to close the account. A company can not hold my information XXXX and should allow to me deactivate/close my account
Company Response:
State: WA
Zip: 98012
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has placed a limit on my account. I've sent documents, fro ID, Account Statements and Bank Statements,. to resolve all their issues, and they told me I was no longer able to do business with them. I was questioned because a scam was trying to raid my account and I reported it, and this was the result. This was done on E-mail XXXX. I tired to go around it with a new E-mail address of XXXXXXXX XXXX XXXX and that was blocked.
Company Response:
State: FL
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help with getting it back up and going I am not sure if this is some mistake as i assume it has to be i have not been able to get help from them for months but i just remembered i could file a report on here as i feel they are not doing their job properly and it is effecting me a great deal as i used payPal quite frequently My email linked to my payPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal close my account for no reason and I believe this a a mistake so heres what happen. I just gave my customer a refund as the payment did not go through as the money wasn't showing up on my PayPal account.. so i contacted my customer saying that you know the transfer didn't go through so please cancel the payment and send me another one.. and then after I received a email from PayPal saying that my account has been permanently limited and i am a XXXX XXXX XXXX that is selling toys. My paypal email is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021, I recieved an email from paypal, telling me my account is temporarily limited, and that they need me to take action sending some documents, ( I want to clarify thet I sent everything they asked for at the beggining, and that my account was up to date ) I inmediatly got to it and sent everything they asked for and took all the actions that they required me to do. At paypal webpage, there's a red flagged message that tells me I need to take action, I clicked on it, there were two buttons, that said resolve in front of each action, the first one was uploading the documents, and the second one said " Confirm your information '' I sent the documents en clicked on resolve, then I clicked on the second resolve button " confirm your information '' The page sent me to a message page that said that they are gon na take up to 10 days to check the info and make a resolution. A month passed by and I kept recieving the redflaged message, and whan I click on it it takes me to same same page where one resolve button is activated ( as if it's completed ) and the other one that says confirm your information, was still active, when I cliked on it, the same thing happened, it sent me to the message that says they are gon na look into it. I tried to contact them in many ways, I even chated with to a couple of costumer service people that couldn't help me at all, they were evasive with their answers. Its been 2 months now, and my account is limited, I can't use my money, and they keep sending me emails telling me to take action, I sent everything again, and there's no answer, there's one change now, when I click on the resolve button ( confirm your information ) it redirects me to a message that says that the problem is solved and that my account is back to normal, wich is not! It's still limited and the red flagged message keeps on showing and asking me to take action, when I click on it the only option avaible is to confirm my info, and when I click on it it says everything is back to normal. This redflagged message in my paypal 's dashboard keeps saying that they are gon na limit my account even further on XX/XX/XXXX, if I don't send the documents that I have allready send 2 months ago. There's no response from them, they keep telling me that they've escalated my concern, but they won't fix the problem. It's like a system glitch that got stuck in a loophole, that paypal doesn't wan na fix. I have lost lost of services and others because of this situation, our work is affected directly by this negligence from paypal. I want my account back to normal and acces to my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: This is a follow up on my earlier complaint number XXXX against Paypal. I faced retaliation from Paypal for complaining. Please take action against these crimnals who are holding my money. Paypal promptly retaliated against me for filing complaints by blocking my online access to the account. I received an email asking me to login and verify who I'm. After I gave them my phone number on file/got text message, answered my security questions correctly, entered code received by email, Paypal had completely blocked my online account claiming they can't verify who I'm even though I did log in so clearly they verified who I'm, but when nativating to try to withdraw funds online account was immediately blocked with claim they can't verify who I am. This is retaliation for complaint I had filed. Please take action against this criminal organization defrauding Americans out of their money. They still hold my money and do not allow me to access them or withdraw them, for indefinite time, clearly. My funds were stolen by them.
Company Response:
State: CA
Zip: 92064
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: im just trying to fully verifiesd my paypal account and to connect to my acount no. and XXXX .. the day after XXXX XXXX they Hold my paypal account with in 180days .. i can't use it to transact my money XXXX my email linked to my paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A