Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal has closed my account and will not help me With getting it back up and going i am not sure if this is a Mistake as I assume it has to be. I have not been able to get help From them for months And I feel like they are not doing there job my linked PayPal email is XXXX XXXX
Company Response:
State: CA
Zip: 93722
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi, Paypal closed my account for no reason and without getting any help or assistance from them. I'm not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for a month but I was just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me. Great deal as I used Paypal quite frequently. My email linked to my Paypal account is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for almost two months ago for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. I do online jobs for me to earn a living especially during this times of pandemic. Ive lost my job since last year due to retrenchment. This is the least way I could do to earn a living to fed my family. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Closing an account
Subissue: Company closed your account
Consumer Complaint: I have an issue regarding of my Paypal account and i've been using it for almost 2 years now, and i just got received an email that i can no longer use my account permanently without receiving any notice. They just permanently limit my account just like that. Please help me restore my account. Thank you.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PLEASE ESCALATE THIS TO SENIOR STAFF - Paypal did not make any attempt to resolve this last case, Complaint Number XXXX, and is lying about providing a way for me to log on to my account. They cite a phone number that is not mine and AT NO TIME WAS I PROVIDED A WAY TO ASK THEM TO CALL ME ON A LAND LINE WITH A CODE. I have tried this at least a dozen times since then and nothing happens when you do not provide a mobile number. At this point, I want this account closed and the company investigated for ADA violations and deceptive practices. Here is the original complaint : This involves two significant issues with paypal : 1 ) CELL PHONE REQUIRED TO LOG ON TO PAYPAL : Around the XXXX of XXXX they changed their logon policy so that you can only log on if you supply them with a mobile number and they text or call you with a code. As a result I can not access my account. I do not have a smart phone because I can't see it due to XXXX and this requirement is a violation of the ADA and other consumer protections for people with XXXX. I spent over an hour finally getting through to a " supervisor '' in the XXXX who informed me that this is now their policy, despite statements on the website that you can change how they contact you. ( see attached screen print ) Without being able to get into the account, I can not change it. Clicking call me with a code goes nowhere. PLEASE UNDERSTAND THAT MANY COMPANIES ARE NOW REQUIRING CELL PHONES TO LOG ON, WHICH IS A SERIOUS VIOLATION THAT NEEDS TO BE FIXED BY LAW OR REGULATION. 2 ) UNAUTHORIZED CHARGES TO BANK ACCOUNT ON MULTIPLE OCCASIONS : In early XXXX I signed up for a trial account through XXXX using a credit card through paypal, which I cancelled 3 times before the end of the trial period. Despite this, in the middle of the night on XX/XX/XXXX, Paypal charged me a membership fee through my personal bank account, NOT the credit card on file. This was completely unauthorized. I contacted XXXX who immediately acknowledged their error and reversed the charges and paypal, which filed a case - acknowledging a day later that XXXX had cancelled the charge. I also removed my checking account from XXXX but kept a savings account used for charity attached to paypal. On XX/XX/XXXX, Paypal repeatedly tried to take money out of this savings account, resulting in overdraft charges. My bank reversed this and I contacted paypal again. On XX/XX/XXXX, paypal once again tried to charge this savings account for the cancelled XXXXXXXX charge, resulting in more overdraft fees. My bank has reversed charges and blocked paypal withdrawals for 6 months, but can't do a permanent block. Paypal claims they are trying to retrieve money they advanced for the XXXX charge, even though the charge was cancelled and they were paid back by XXXX. In no case were they authorized to withdraw money from this or any other bank account. I need to know that this will NEVER happen again and they will NEVER switch from a credit card to bank accounts for charges. There was absolutely no reason not to charge the credit card. It is also unclear if my account is still open as I have no way to access it. This needs to be dealt with as both a credit violation and a XXXX violation and something done quickly as not allowing people into their accounts with providing a code texted to a cell phone is now an industry trend.
Company Response:
State: MD
Zip: 21045
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my account has been permanently suspended and closed for suspicious activity as I was spending large amounts, more than usual. I received {$3500.00} on XX/XX/XXXX at XXXX a.m. from a company that I work for called XXXX XXXX, I sent {$500.00} at XXXX to my sons PayPal XXXX XX/XX/XXXX and {$1200.00} at XXXX XXXX for a money order for my rent XXXX a.m. and I received {$120.00} from a client named XXXX XXXX XXXX XXXX p.m. And then I accidentally sent her {$120.00} and then she sent it back. I then spent {$540.00} at XXXX on XX/XX/XXXX to XXXX XXXX but it shows it was completed on XX/XX/XXXX my goal is to receive my money sooner or to unsuspend my account as this is a mistake and they asked for my personal information my passwords and everything to my website I gave it, and also if it helps I provide a service not products or items.
Company Response:
State: CA
Zip: 92260
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: I opened a venmo business account per their instructions to sell off a few personal items, and after the first transaction, they locked my account unless I gave the all invoices, customer personal information including what was purchased and where it was shipped and the names address and phone numbers and tracking numbers for said purchases. This is nowhere in their disclosure or is it material information that they need for any reason that they could give. I have never had a financial institution ask such questions. Please advise
Company Response:
State: SC
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPals are XXXX & XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason, I've been trying to ask for help from their customer service, but they are always offline. I heard that I can file a report here because I think they are not doing their job properly. I desperately need my money for our everyday expenses. I hope you can help me with this matter. My email linked to my Paypal account is XXXX Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account onXX/XX/XXXX for no reason, giving me the excuse that I went against their user policy. I surely did not after going through their user policy and seeing that they are lying to me. After myself emailing them many times, they will not help me with getting it back up and going. I have been to the financial Ombudsman but all they could do was contact Paypal on my behalf, but Paypal ignored them and said their decision was final. They are holding my money for 180 days XXXX XXXXXXXX to be exact. I have not been able to get help from them for for 2 month. I run a small business of which I am the only person running it, and this is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A