Date Received: 2021-05-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: Pay Pal Complaint PayPal is holding {$90.00} of my funds. " They '' wouldnt put it on my PayPal credit, release it to me via check, nor deposit it to my credit card. " They '' insist that they can only do it after I upload pictures of my ID and my Social Security to them. Being a security professional myself, I absolutely refuse to trust PayPal servers vulnerable to hacking so much information about myself. They already have my SS Number, my credit cards, my phone, address, e-mail all verified by them many times over. Now they want my banking account on top of it. I unsuccessfully discussed this issue with several PayPal employees. Please make them send me the {$90.00} they owe me
Company Response:
State: MA
Zip: 019XX
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Other transaction problem
Subissue:
Consumer Complaint: I opened a PayPal Business Account to receive registration fees for a XXXX XXXX Course that I XXXX. There is a set fee of {$250.00} per student. I sent the students the QR code and the link for them to make payments. I was receiving payments just fine and PayPal set up a Key Code for me to use when making purchases online. I had begun to use the funds to make purchases for class lab materials. One of the students sent his PayPal registration payment to one of my university emails. Rather than have him resubmit using the PayPal link, I just added my email address to the PayPal account. The money was then received. We have two other instructors so I added the first one 's email address and she was notified and accepted. I tried to add the second one 's email and PayPal said that it couldn't be added. That was no problem because they hadn't received any payments to their email address. A little later I got an email from PayPal saying " You can no longer do business with PayPal. After a review, we decided to permanently limit your account as we found potential risk associated with it. '' PayPal did not give any specific reason and when I called, the person on the other end was utterly useless and simply sent me an email saying it I wanted to know anything more, I'd have to get a lawyer to send an official request for information or begin a lawsuit against PayPal. Now all my monies are tied up, students who haven't paid can no longer pay their registration fees, my orders for lab supplies will be cancelled for lack of payment, and class starts in less than 2 weeks. PayPal gives no means by which I can find out what they think I did wrong or how to appeal their decision. I had the account for only a few weeks. PLUS I'm sure that PayPal will keep all the service fees they have charged me thus far.
Company Response:
State: LA
Zip: 70124
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX XXXX put a {$470.00} collection on my credit report claiming it's a debt from PayPal, I've contacted PayPal and they stated that my account is in good standing and I don't owe any debt, Then i called the debt collector they said they'll submit a dispute however it's still reporting to my credit bureau, The collector asked me to do incapacitating requests. The collection agency also stated that the debt was owed back in 2018 however they never attempt to contact me once since. I contacted them when they negatively reported to my credit report, the collector also said that I lived on my business address which's not true. Note : I never took credit from PayPal, however I use them to make payments on the spot using my credit card on file.
Company Response:
State: TX
Zip: 78613
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal lock my account for reason an I need my cash for XXXX XXXX
Company Response:
State: TN
Zip: 38114
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Hi. PayPal limits the accounts of their clients being that all the information is sent I have a mobile phone shop, my account was limited on several occasions, in all I managed to demonstrate what my work methodology was and what my business was. On Friday they limited my account and asked me for information, I sent the information and everything was perfect. On Saturday in the early hours of the morning they removed the limitation on my account and everything was perfect. On Monday I was again limited and asked for a bank statement and XXXX information, I did so and on Tuesday my account was unrestricted. On Wednesday my clients tell me that they can not send payments to my account and when I check my account to my surprise my account is limited again ... when I enter the account in the resolution centre I see that they ask me to provide information again and a statement of account again. I call customer service and they tell me that it may be a mistake but that PayPal still wants to recognise what XXXX XXXX is all about. I tell the representative that I have no problem sending additional information, such as a document of the registered business, where the address appears, then they tell me that they are the safest platform in the universe and that they take care of their customers ... then recently I get an email without further words that I represent a potential risk for Paypal and that I can no longer use my account and that I have to wait 180 days for the money to be released. I find out reading their terms and conditions of use, that the money I have in my PayPal account represents an unsecured credit for them. This means that they use the money of the users to make money while they retain the money of those of us who already had money there. In short PayPal is a total fraud a mini ponzi scheme. Many times I wanted to withdraw MY MONEY and I couldn't because the system always made me a " mini block for attempts '' whenever I logged in from my work or home computer and never from anywhere else. PayPal is a scam. It limits your account and makes money on your account. Please the US government can not allow this scam. Help me get my money back and my rights enforced.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Paypal has been holding my payment since XXXX. No reason given for the hold. They still owe me {$180.00}. I have trouble paying my bills because of this. hey have been keeping my money for weeks to get the " float '' on it.
Company Response:
State: FL
Zip: 349XX
Submitted Via: Web
Date Sent: 2021-06-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be l have not been able to get help from them for months but I just remembered I could file a report on here as 1 tool they are not doing their job properly and it is effecting me a great deal as used PayPal quite frequently My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them, but I just remembered I could file a report on here as I feel they are not doing job properly as it is affecting me a great deal as I use PayPal quite frequently. My email linked to my PayPal is XXXX. Hoping for your action and kind consideration on my appeal.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-05-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-05-26
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has held my funds over 180 days as per the agreement that they said they will release funds after that. XX/XX/XXXX, PayPal blocked my account without any explanation or why they thought my account is a potential risk. I have tried to communicate with them regarding the issue and they have not replied to any of the messages I left and the customer service number doesn't work. Today is XX/XX/XXXX and I should have a received an email from PayPal stating I should withdraw the funds but they haven't and this goes against their legal terms and can be a potential law suit against the company. The email of the account is XXXX which a XXXX account. I'd really appreciate it you helped me resolve the issue and get my account back.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-06-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A