Date Received: 2021-06-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: CA
Zip: 90024
Submitted Via: Web
Date Sent: 2021-06-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: KS
Zip: 672XX
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I have a account with XXXX. They OWN XXXX. I tried to sell something on XXXX but never managed to do so. However, I DID have 2 people try to scam me, pretending to buy my item and then trying to fool me into sending them money. XXXX has considered that a sale and is trying ot bill me for it, even thought i did not ACTUALLY sale anything. They hit my paypal account and withdrew the money, I don't keep any money in paypal so they reaching into my real account and took it. I bank with XXXX and they got my money back. Now, XXXX keeps bothering me for money AND paypal has limited my account so I can't use it to also pressure me to give them money. I don't want to link my accounts with them, they are not trustworthy, but they won't unlimit my account till I do. This is like wire fraud/theft. They won't stop bothering me and won't stop going after my money. I've talked to XXXX twice now and although they pretend to have fixed the problem I STILL get notices from them saying I owe them. Paypal has a clear conflict of interest in this matter ( they OWN XXXX ) since they didn't protect me at all from this, but instead went after my money even though they had no right to do so. THis is the 4th time I have had them limit my account and insist I " verify '' my information. What right do they have to do so? They don't need to see my other bank accounts when they want to " verify '' me. Its not MY info they want! its my banks info. What the XXXX? Its like a scam.
Company Response:
State: WA
Zip: 985XX
Submitted Via: Web
Date Sent: 2021-06-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Other transaction problem
Subissue:
Consumer Complaint: I requested a refund from XXXX on XX/XX/XXXX. The funds were immediately sent back to PayPal and PayPal states they returned the funds to my XXXX XXXX XXXX debit card. Problem is, that account was closed around XX/XX/XXXX. XXXX XXXX XXXX shows no funds and stated ( multiple times on multiple calls ) that the transaction would reject and be returned to PayPal. This was not a simple debit card number change ; our account is completely closed. I was told 48-72 hours after the attempt would be when PayPal could see it. Ive called PayPal multiple times with them refusing to do anything, including trace the funds. This is for XXXX
Company Response:
State: IL
Zip: 62650
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I noticed fraud on PayPal regarding the XXXX XXXX XXXX XX/XX/2021 for {$66.00}. I've never heard of them nor have I conducted any business with them. I immediately filed a complaint with PayPal. While waiting for the results of my PayPal claim I began researching the XXXX XXXX XXXX and came across hundreds of complaints from PayPal users. There seems to be a direct correlation. The XXXX XXXX XXXX is in XXXX. After a period of time, PayPal of course came back and denied my claim stating it was authorized. What's more frustrating is they sent the following email : An update about your case We've completed our review of your unauthorized activity case, and weve determined there was no unauthorized use. The payment in question was sent as part of a billing agreement you previously set up with the merchant. We've now canceled this agreement for you to prevent any other unwanted transactions. Moving forward please be sure to review all your active billing agreements. If you need a refund for a payment sent using an active billing agreement, please contact the merchant directly. For more information about these cases, log in to your PayPal account and go to the Resolution Center. You may request a copy of the documents we used in determining the final outcome of the investigation. If you would like to request copies of the documents or have further questions, please email XXXX. I sent a complaint to the appeal email, and demanded a copy of the documents PayPal used in their decision. Today ( XX/XX/2021 ) I received the following email : We received the case ( s ) you filed on XX/XX/2021. We have reviewed this transaction ( s ) and are denying your case ( s ). This decision was made because this transaction was not unauthorized. If you'd like a copy of the documentation we used in the investigation of your case, send a letter including the Case ID to the following address : PayPal , Inc . Attn : Unauthorized Account XXXX XXXX XXXX. XXXX XXXX XXXX, NE XXXX In other words, PayPal chooses to give their customers the runaround. I will send the letter, no worries there. I have already emailed PayPal and advised them they might want to be aware, customers are angry. It seems customers should unite and start a class action lawsuit. Just look at the forums. People are outraged. I filed a complaint with my bank and bypassed PayPal all together. My bank said they have this XXXX XXXX listed as fraudulent and they've had major complaints about them from other people. For whatever reason PayPal is lazy, and they apparently approve of fraud.
Company Response:
State: CA
Zip: 94513
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal limited my account for 180 days and when the day is up to I cant add my bank or card to the account since the card in the account has been outdated. I keep calling and texting them but no help.
Company Response:
State: NY
Zip: 148XX
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PAYPAL REQUESTED THAT I SUBMIT MY DOCUMENTS IN ORDER TO GET MY ACCOUNT VERIFIED BUT AS SOON AS I UPLOADED MY DOCUMENTS I RECEIVED A MESSAGE THAT MY ACCOUNT WAS PERMANENTLY BLOCKED, WITH NO EXPLANATION AS TO WHY THEY DID THAT OR WHAT WAS WRONG WITH MY ACCOUNT. I PHONED PAYPAL AND NO ONE WAS WILLING TO HELP EXPLAIN. THERE WAS ALSO AN AMOUNT OF MONEY IN MY PAYPAL ACCOUNT THAT I IMMEDIATELY COULD NO LONGER ACCESS AND I STILL DON'T UNDERSTAND. I HAVE BEEN ON HOLD FOR OVER 2 HOURS AT A TIME ON PAYPAL JUST TO BE TOLD THAT I CANT BE HELPED. MY PAYPAL ACCOUNT IS XXXX XXXX
Company Response:
State: TX
Zip: 763XX
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I just opened an account with PayPal last week. PayPal email is XXXX, I successfully completed 2 transactions and both transactions they had a hold placed on it. Yesterday my friend loaned me some funds so that I can pay some of my bills and rent and I wasnt able to transfer funds to my bank account. I tried to get help from chat support but they couldnt help me, and placed my account on limited access. I cant access my funds at this point. They wanted me to verify my identity and bank card which I did, and after verifying my account I received an email saying PayPal close me account and any funds in my account will be on hold for 180 days. I cant wait 6 months for funds that I need to pay my bills right now. They close my account with out an explanation as to why! At this point I dont care about using their service anymore and I just want to be able to withdraw my funds out and move on from this! This is not right and feels like a scam.
Company Response:
State: CA
Zip: 92114
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: NV
Zip: 89120
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-06-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX.
Company Response:
State: LA
Zip: 713XX
Submitted Via: Web
Date Sent: 2021-06-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A