PAYPAL HOLDINGS, INC


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"Products" offered by PAYPAL HOLDINGS, INC with at least one, but usually more complaints:

Bank account or service - (CD) Certificate of deposit
Bank account or service - Cashing a check without an account
Bank account or service - Checking account
Bank account or service - Other bank product/service
Bank account or service - Savings account
Checking or savings account - CD (Certificate of Deposit)
Checking or savings account - Checking account
Checking or savings account - Other banking product or service
Checking or savings account - Savings account
Consumer Loan - Installment loan
Consumer Loan - Personal line of credit
Consumer Loan - Vehicle loan
Credit card -
Credit card - General-purpose credit card or charge card
Credit card - Store credit card
Credit card or prepaid card -
Credit card or prepaid card - General-purpose credit card or charge card
Credit card or prepaid card - General-purpose prepaid card
Credit card or prepaid card - Gift card
Credit card or prepaid card - Government benefit card
Credit card or prepaid card - Payroll card
Credit card or prepaid card - Store credit card
Credit card or prepaid card - Student prepaid card
Credit reporting -
Credit reporting or other personal consumer reports - Credit reporting
Credit reporting or other personal consumer reports - Other personal consumer report
Credit reporting, credit repair services, or other personal consumer reports - Credit repair services
Credit reporting, credit repair services, or other personal consumer reports - Credit reporting
Credit reporting, credit repair services, or other personal consumer reports - Other personal consumer report
Debt collection - Auto
Debt collection - Auto debt
Debt collection - Credit card
Debt collection - Credit card debt
Debt collection - I do not know
Debt collection - Medical
Debt collection - Other (i.e. phone, health club, etc.)
Debt collection - Other debt
Debt collection - Payday loan debt
Debt collection - Telecommunications debt
Debt or credit management - Credit repair services
Debt or credit management - Debt settlement
Money transfer, virtual currency, or money service - Check cashing service
Money transfer, virtual currency, or money service - Debt settlement
Money transfer, virtual currency, or money service - Domestic (US) money transfer
Money transfer, virtual currency, or money service - Foreign currency exchange
Money transfer, virtual currency, or money service - International money transfer
Money transfer, virtual currency, or money service - Mobile or digital wallet
Money transfer, virtual currency, or money service - Money order
Money transfer, virtual currency, or money service - Money order, traveler's check or cashier's
Money transfer, virtual currency, or money service - Refund anticipation check
Money transfer, virtual currency, or money service - Traveler's check or cashier's check
Money transfer, virtual currency, or money service - Virtual currency
Money transfers - Domestic (US) money transfer
Money transfers - International money transfer
Mortgage - Other mortgage
Other financial service - Check cashing
Other financial service - Debt settlement
Other financial service - Foreign currency exchange
Other financial service - Money order
Other financial service - Refund anticipation check
Payday loan -
Payday loan, title loan, or personal loan - Installment loan
Payday loan, title loan, or personal loan - Payday loan
Payday loan, title loan, or personal loan - Personal line of credit
Payday loan, title loan, or personal loan - Title loan
Payday loan, title loan, personal loan, or advance loan - Installment loan
Payday loan, title loan, personal loan, or advance loan - Personal line of credit
Prepaid card - General purpose card
Prepaid card - General-purpose prepaid card
Prepaid card - Gift card
Prepaid card - Gift or merchant card
Prepaid card - Mobile wallet
Prepaid card - Other special purpose card
Prepaid card - Payroll card

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Complaint ID: 4492110

Date Received: 2021-06-25

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: My Paypal account was permanently limited for no reason last XXXX of XXXX. They hold my funds for 180 days, received an email last XX/XX/XXXX that my funds are ready for withdrawal. I tried withdrawing my funds from my account using the linked bank account on my Paypal account, unfortunately, the bank account is already inactive, so the bank transferred back the money to my Paypal account. Now, I can't withdraw my funds since I am not allowed to add another bank or to transfer my funds to another Paypal account holder since my account is permanently limited.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4491781

Date Received: 2021-06-25

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: PayPal closed my account for no reason a few months ago and will not help me with getting it back up. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently to both buy and sell using a site called XXXX. I know quite a lot of other people who have used this site have also been flagged down by PayPal. My paypal email is XXXX. This has severely affected me as I have to completely switch up how I XXXX XXXX XXXX and I'm still even trying to figure it out. If I could recieve any help that would be greatly appreciated!

Company Response:

State: LA

Zip: 70433

Submitted Via: Web

Date Sent: 2021-06-25

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4491263

Date Received: 2021-06-25

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: I received a payment and as I was trying to withdraw the funds I received a message unable to process so I was trying to relink my paypal since I'm having trouble cashing in as I was doing the process many times the paypal message me that they will permanently limit my account and will not be able to use paypal I will not be able to withdraw and send payments. I was trying to email them and I was always redirect to the resolution center but no resolve button since they will permanently limit my account.

Company Response:

State:

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4491164

Date Received: 2021-06-25

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: Paypal has put a 180 day hold on about XXXX dollars in my available funds with little to nap explanation. I desperately need my money. I have waited about 4 months at this point, but with covid and recent bills it is critical the funds are released.

Company Response:

State: TN

Zip: 378XX

Submitted Via: Web

Date Sent: 2021-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4491102

Date Received: 2021-06-25

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: Please do not hesitate to help me as I XXXX citizen there's no doubt for that, my heart belongs and loves United State of America, please be there and be kind to help me in times of difficult situation of mine to keep going to live. This really affects me a great impact/big deal about closing my account for no reason. I came here to CFPB to help my problem and advocate my favourable concern, I'm not a bad guy or bad person and also I'm not a hacker or else doing something illegal to closed/shut my account off. I am hoping PAYPAL a good company address my problem and justify it fairly. Reinstate my account is my privilege and blessing to continue use my paypal account and to use my pending/hold balance. Due to this problem Im facing, it cause me XXXX XXXX.

Company Response:

State: FL

Zip: XXXXX

Submitted Via: Web

Date Sent: 2021-06-25

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4490649

Date Received: 2021-06-24

Issue: Other transaction problem

Subissue:

Consumer Complaint: I used PayPal on XX/XX/2021 for a transaction from a seller on XXXX The seller ripped me off and did not send all my items for one and the quality of the items made were not anything he said they were. Some were broken upon arrival. Some were flimsy and toy like. The items should have been sturdy able to handle impact and force. These could not. I wanted my money back the seller would not. I went through PayPal for a refund through the buyer protection they offer. Now PayPal keeps fighting me on my refund. They did not give me time to return the items or when I said the seller needs to pay for his junk to be shipped they were going to ask him and did not even wait for his response and denied my claim. This makes no sense since I was the one ripped off. I just talked to paypal again yesterday XX/XX/2021 and they have reopened the case. Told me I have ten days to provide a shipping tracking number. Today the XXXX I received an email saying that my claim was denied for not providing a tracking number. It wasnt even 24 hours!! I am tired of fighting with paypal to get my money that was taken from me by lies and deceit. Along with their actions of not protecting me like the said they would. I did nothing wrong and was taken advantage. I was supposed to be protected through paypal which is why I used them. Turns out they are thieves as well.

Company Response:

State: MD

Zip: 21237

Submitted Via: Web

Date Sent: 2021-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4490541

Date Received: 2021-06-24

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''

Company Response:

State: GA

Zip: 31904

Submitted Via: Web

Date Sent: 2021-06-24

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4490486

Date Received: 2021-06-24

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''

Company Response:

State: FL

Zip: 32210

Submitted Via: Web

Date Sent: 2021-06-24

Company Response to Consumer: Closed with non-monetary relief

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4490416

Date Received: 2021-06-24

Issue: Managing, opening, or closing your mobile wallet account

Subissue:

Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is affecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''

Company Response:

State: TN

Zip: 37087

Submitted Via: Web

Date Sent: 2021-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Complaint ID: 4489253

Date Received: 2021-06-24

Issue: Confusing or missing disclosures

Subissue:

Consumer Complaint: On XX/XX/2021 I transferred {$100.00} using my debit card on the Venmo app ot my nephew. Two weeks after it was taken from my bank account and after several email inquiries he had not received the funds. He contacted Venmo ( ticket # XXXX ) and was told that " transfers are reviewed which may result in delays '' in being funded. They claim that transfers are usually complete within 3 days. Even after two weeks they respond that it could be 5 to 7 days to resolve!!

Company Response:

State: TN

Zip: 37207

Submitted Via: Web

Date Sent: 2021-06-24

Company Response to Consumer: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A


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Select another page to read more about how -real people- receive -real harm- from these banks, credit bureaus, and others.