Date Received: 2021-07-02
Issue: Threatened to contact someone or share information improperly
Subissue: Talked to a third-party about your debt
Consumer Complaint: on XX/XX/21, my mother in law received a text supposedly from Pay Pay, addressed to me, stating it would help get my account in good standing. They also gave a number to call. There is no reason my mother in law should get calls or texts regarding my debts. In addition, her phone number is nothing like mine, so it could not have been a mix up. the number listed that sent the text was XXXX, the number on the text was XXXX
Company Response:
State: FL
Zip: 33511
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My PayPal was shut down under there terms and services agreement!! Theres no evidence I was doing anything illegal I own a business and do not engage in criminal activity
Company Response:
State: CA
Zip: 91773
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have an account in paypal. A friend deposited {$220.00} more than 6 months ago and paypal does not allow me to use that money if I don't give them my phone number. When I try to enter my phone number in the system, it does not take it. They have an option to send you the money by check. When I click on it, it sends me to a link that force me to open a paypal cash plus account. I called them several times, last time they promised to send me the money by check and I am still waiting. It has been already more than 6 months and I am still waiting. 1st is an abusive monopoly. They charge large fees for everything thing. 2nd You are not obligated to provide your phone, if you don't have one. How do you do? 3rd they can not force you to get enrolled in paypal cash plus account 4th they can not hold you money for more than 6 months 5th they SHOULD have a functional working option to send your money by check not a disguise link that takes you to enrollment in paypal cash plus account
Company Response:
State: NY
Zip: 105XX
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was working with a private contractor for some home renovations. I received an email from the contractor asking for the down payment to be sent via Venmo. I opened the Venmo account and sent a total of {$4900.00} to the account requested. The first payment of {$2500.00} was sent on XX/XX/21 and {$2400.00} was sent on XX/XX/21. On XX/XX/21 I found out via a phone call from my contractor that his email had been hacked and I was receiving messages from the hacker and not from him. I contacted Venmo and they suggested that I reach out via the account and request the money back. Of course this did not work. They also recommended that I file a report with my local police department and have them contact Venmo and that they would cooperate with a police investigation. On XX/XX/21 I filed the report of theft with the PD. To date neither the police department or me have had any cooperation from Venmo. There has to be a way that Venmo has information on this fraudulent account and who holds it. They should at least be cooperating with the police on this matter.
Company Response:
State: IN
Zip: 46123
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal locked and limited 2 accounts of mine for 180 days. One account with {$18000.00} in it and one with {$9600.00}. Both accounts only had 1 chargeback ever and I won both cases on the accounts. Whenever I called PayPal the said for both accounts it was due to " Quantity Suspicions ''.
Company Response:
State: OK
Zip: 73012
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: VENMO ACCOUNT OPENED IN MY NAME USING EMAIL ADDRESS XXXX. REQUEST TO CLOSE ACCOUNT WAS SENT XXXX XXXX XXXX. INSTEAD, VENMO RESPONDED WITH CHANGING THE EMAIL ADDRESS WITHOUT BEING PROVIDED A DIFFERENT EMAIL ADDRESS TO CHANGE THE ACCOUNT. NOTIFIED ANOTHER VENMO REPRESENTATIVE THE ACCOUNT IS FRAUDULENT AS NO ACCOUNT ACTIVITY EXISTS AND THE PHONE NUMBER ASSOCIATED WITH THE ACCOUNT IS INCORRECT. MULTIPLE ATTEMPTS HAVE BEEN SEEN TO FEDERAL AGENCIES NOTIFYING OF IDENTITY THEFT AND THE REPORTS JUST SAT IN THE QUE. ATTEMPTS TO ACCESS PROTECTED FUNDS MAY NE ASSOCIATED WITH FRAUDULENT ACCOUNTS IN ROYAL MEMBER NAMES OR INDIVIDUALS GIVEN PROTECTED STATUTES.
Company Response:
State: NV
Zip: 89123
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason after my {$12000.00} USD American tax refund that they advertised to get quicker through them was deposited it also has mt original XXXX dollar stimulas check ive been waiting through the entire pandemic forand will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just researched that I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently.
Company Response:
State: LA
Zip: 710XX
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I suddenly started receiving denial error messages trying to use my Venmo account. After an online chat and numerous phones calls, I was told for some " mysterious reason '' my account was flagged by their security algorithm and there was no way to find out why, nor could they override it. My credit cards associated with my account have {$0.00} balance and both have credit limits over $ XXXX. I have a FICO of XXXX, never been arrested or indicted. I believe they owe me an explanation of why I was flagged and any errors be corrected in their system. The case # for this incident is XXXX
Company Response:
State: CA
Zip: 94597
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal is claiming that I have a negative balance in my account of {$79.00}. I have tried to resolve this with their online dispute resolution process unsatisfactorily. They are claiming the only way to resolve the negative balance is to pay it. However, Paypal can not explain how the negative balance appeared in my account. Based upon how I use Paypal ( I use it for security for online purchases and for convenience, and it immediately debits either the XXXX XXXX or the XXXX cards that I have connected to it ), there should not be a negative balance. I only use Paypal to make purchases which are immediately charged against linked credit cards ; I do not use Paypal for any other kind of transaction ( for example, I do not sell anything or use Paypal to collect funds for any purposes ). Thank you for your assistance. XXXX XXXX XXXX XXXX XXXX
Company Response:
State: CT
Zip: 06880
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-01
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I sold a car to a Buyer who paid me {$5000.00} via Paypal on XX/XX/XXXX. I was advised after my Paypal account received the payment that there would be a hold of up to 8 days - presumably for the payment to clear. The Buyer confirmed for me that the money left his account. After 8 days, I check and the money was still listed as " on hold ''. The stated reason is that this is a bigger than usual transaction for me which somehow translates to a requirement to hold the money - apparently until XX/XX/XXXX - just under a month since Paypal received the payment. This is also the date Paypal says they will provide an explanation. Paypal is fraudulently using my money.
Company Response:
State: CA
Zip: 92118
Submitted Via: Web
Date Sent: 2021-07-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A