Date Received: 2021-07-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I discovered that my PayPal account had been charged for a cloud camera subscription I never signed up for. I had used the service under a one time charge in the past and there was no disclosure from the company that this was an annual subscription. PayPal gave access to the subscription signup to the company without my knowledge or consent. I filed a claim with PayPal and they denied it saying it was an authorized charge. The company actually agreed to refund money but never did. .
Company Response:
State: MO
Zip: 63136
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: PayPal took money out if my checking account without authorization. I chose PayPal credit as my funding source for a transaction, they informed me immediately that it was approved ; however, 2 days later the money was removed from my checking account without authorization. In the past, I have been informed that PayPal credit isn't available and to chose a 2nd funding source, in this case, PayPal took it upon themselves to remove the money from my bank, unauthorized and they refuse to correct the situation
Company Response:
State: CA
Zip: 93551
Submitted Via: Web
Date Sent: 2021-07-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Paypal fraudulent charges. Despited the transactions and was denied. XX/XX/2020.
Company Response:
State: CA
Zip: 92116
Submitted Via: Web
Date Sent: 2021-07-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-05
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: After reaching out to Venmo several times before having my funds deposited into my account Venmo told me I was able to receive the funds they knew the amount, the depositor and the reason for the funds and I was told it was ok to have such funds deposited into the account. As soon as the funds was deposited they froze my account without telling me why.I have filed a complaint with the FDIC and I hope they don't send these funds back to depositor because it will lead to litigation.
Company Response:
State:
Zip: 33971
Submitted Via: Web
Date Sent: 2021-07-05
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-04
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: XX/XX/2021 XXXX XXXX XXXX XXXX - {$1000.00} XX/XX/2021 XXXX XXXX XXXX XXXX - {$3900.00} Ok this is where it started. These two people obtained my phone while I was sleeping and they pursued to send themselves money from my venmo balance so I disputed these charges in a few days later venmo found the dispute in my favor and resolved it and gave me back my money and then they asked me to verify my account at this present time I had not had a updated ID my ID was still expired from the covid experience that we all just had and I had not yet obtained a new one so I had submitted my original documents that I had opened the account with and they had told me that they were outdated expired and they couldn't accept them and then they put a hold on my account shortly after that I had went and gotten me a Texas driver 's license and I submitted them that documentation and they still insisted on rejecting that and not giving me any good reason why they just kept asking me to reverify reverify reverify and it seems like every other time I emailed them or they emailed me it was a different account specialist or somebody and support but it was never the same person more than three times ever in our entire correspondence I even had an executive from the escalations department contact me from XXXX telling me to resubmit my info and that he was going to look into my account that was almost 3 weeks ago and I've never heard from him again. I've called several times and I always get the same answer that there is nobody there to talk to that can unfreeze my account that it's all done through email and if there is no other possible way to talk to anybody besides the support team that they hired out third party So to say the least my phones have been shut off I am currently borrowing somebody's phone to even report this to it's been over a month since I paid my rent or any of my bills because I work for myself and it takes money to make money and when venmo wraps up all your money and won't let you have it you're not allowed to make money or pay your bills I'm. currently being evicted
Company Response:
State: TX
Zip: 76053
Submitted Via: Web
Date Sent: 2021-07-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Money was not available when promised
Subissue:
Consumer Complaint: To be clear, this is a new and separate issue from my last PayPal complaint. Im trying to resolve a negative balance in my personal account of - {$500.00} using the {$4100.00} positive balance in my business account. Ive spent one hour on the phone with them trying to get this done. They say it cant be done because there is a hold on the {$4100.00} due to the negative {$500.00}! An absurd chicken and the egg problem with a very simple logical solution. After an hour on the phone their representative said that his supervisor says that they cant do it. I cant speak to the supervisor. And when I ask for any sort of clear reason or problem that is keeping them from resolving the negative balance and releasing whats remaining of the {$4100.00} the representative says he was given absolutely no reason. When I ask to speak to another supervisor and PayPal ( because his supervisor apparently refuses speak to me to give me a reason or solution ) he tells me that there are no other supervisors! At all of PayPal!!! This is pathetic. He just told me that all of PayPal collections is on a the same XXXX XXXX and cant call me back for 48 hours!
Company Response:
State: TX
Zip: 79705
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: Hello the XXXX XXXX XXXX sent me a letter stating that I owe XXXX usd to PayPal for a account that I have never used before. I called them to try and dispute the claim but I was told that their is nothing I could do about it besides pay the fee. Please help I did not do nothing wrong and do not have the funds to pay for this when it was not my fault. The letter has my name and address on it as well. I have done research and have heard of many people getting scammed after receiving these kinds of letters.
Company Response:
State: FL
Zip: 33027
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-03
Issue: Problem with fraud alerts or security freezes
Subissue:
Consumer Complaint: I have my social security and card info to a scanning website I believed to be PayPal.
Company Response:
State: FL
Zip: 32607
Submitted Via: Web
Date Sent: 2021-07-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is XXXX XXXX
Company Response:
State: NV
Zip: 89110
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-02
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I don't know why PayPal stole my money PayPal - negative {$1400.00} XX/XX/XXXX Transfer Loading transaction details for PayPal - negative {$1400.00} XX/XX/XXXX Transfer Paid with PayPal XXXX XXXX balance {$1400.00} Transaction ID XXXX Seller info PayPal Note {$1400.00} USD ; PayPal Posting Date : XX/XX/2021 ; Payment to : Paypal ; Law Enforcement Seizure
Company Response:
State: CA
Zip: 92345
Submitted Via: Web
Date Sent: 2021-07-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A