Date Received: 2021-07-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have used Venmo for several years. My bank funding sources randomly become blocked on the Venmo platform and Venmo 's response has been to use another bank. They provide no explanation nor solution other than to use another bank. I have used XXXX XXXX and XXXX XXXX as my funding sources, and my accounts with those banks have been successful in using Venmo ( for months at a time ), then all of a sudden, my transactions using those banks, become blocked. No reason, no explanation and no solution has been offered by Venmo other than to use another bank. I have used 3 different accounts that I hold at XXXX XXXX and XXXX XXXX and I find this to be unacceptable. I have called my banks and both say the problem is not on their end and in my contact with Venmo, they say to try again or use another bank. I am being discriminated against for unknown reasons and I want my bank accounts with domestic US financial institutions to be accepted for transactions ( again, they worked for months, are valid, but now, all of a sudden, Venmo has blocked them ). My most recent request # with Venmo for this issues is XXXX. Please assist.
Company Response:
State: PA
Zip: 15206
Submitted Via: Web
Date Sent: 2021-07-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: XXXX buyer reported my sold item and ebay charged my account XXXX for an XXXX i sold in perfect conditions to buyer and he recieved it at right address.I never got my XXXX back and they want to make me oay for something i sold correctly it isnt fair and i dont think this charge is correct. Please help. Thanks.
Company Response:
State: CO
Zip: 80907
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi Paypal suspended my account and after 180 days i can't withdraw my funds. I contacted the support several times but in vain
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Other features, terms, or problems
Subissue: Other problem
Consumer Complaint: I have an XXXX mastercard account issued by XXXX bank. It is linked to an old paypal account that is linked to an old address XXXX. I have been trying to get this linked to my new paypal account XXXX for the last year. Paypal tells me to contact XXXX and XXXX tells me to contact paypal. Today XX/XX/2021 I have spent over XXXX XXXX hours calling and messaging with both paypal and XXXX. XXXX has now indicated that there is no way to unlink them. Despite the fact that I no longer have the email address used for the paypal account. I have spoken with supervisors at both paypal and XXXX. I am now speaking with XXXX operator ID XXXX at Synchrony who has advised it can not be unlinked and that I can not close the paypal account and that there is no way to access the XXXX mastercard online but for an old paypal account. After XXXX minutes I was transfered to XXXX op id XXXX with XXXX XXXX who advised that this was how it was set up by PayPal and that XXXX has no other way for me to access the card electronically. I have asked PayPal to change the email address on the old account to the new email to resolve the issue. I was told that I had to open a new PayPal account and cancel my XXXX credit card. This can not be the first time this issue has arisen and no one is willing to present a resolution.
Company Response:
State: KS
Zip: 66044
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: My PayPal account listed under my email address XXXX received three deposits from mine and my fiancs Federal XXXX on XX/XX/XXXX which put my credit balance at {$2700.00}. I was told by PayPal that they would hold my money for 180 days to make sure the deposits were legitimate! They were supposed to email me after the 180 day hold to advise me that my money was available, but never did. I attempted to transfer the funds to another bank account since XX/XX/XXXX only to learn through a call to their customer service that they had to investigate where the funds came from! I told them it has been over eight months that they have held my money and I wanted it! They then put a freeze on my account and refuse to give me my money. The money is obviously legitimate as they have sat in my account for over eight months and no one has tried to reverse the deposit! I want my money plus interest!
Company Response:
State: CO
Zip: 810XX
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-11
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: Filed a dispute with Paypal on XXXX hair company. Although all the evidence was sent in to Paypal, as well as XXXX hair company, XXXX decides to side with the hair company by not ensuring my protection as a consumer. My cancelled purchase resulted in a financial loss in the amount of {$630.00}. In spite of all wrongdoing, as well as consumer abuse by XXXX hair company, Paypal prolonged the dispute time to where the time was also exhausted to complain with my credit union of whom my payment to Paypal was paid through.
Company Response:
State: MI
Zip: 48224
Submitted Via: Web
Date Sent: 2021-07-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal placed a limitation on my account after linking my bank account and credit cards. They are requiring a photo ID to lift the limitation. I do not feel comfortable sharing my ID with Paypal, so I requested that they close my account. They refused to close the account unless I submit a photo ID. So I'm back where I started. I'm unable to remove my bank account or credit cards from the account. I'm told that because of the limitation Paypal considers the account closed, however, anyone is able to mistakenly send money to the account. I've attached a screenshot of the activity still allowed.
Company Response:
State: AZ
Zip: 85308
Submitted Via: Web
Date Sent: 2021-07-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a victim of ID theft. The suspect opened a fraudulent account at venmo and withdrew cash from my bank account. I contacted venmo multiple times to resolve the situation and to obtain information according to section 609 ( e ) of the Fair Credit Reporting Act. Operators were totally uncooperative citing some vague privacy policy. Quote from XXXX XXXX at venmo : " XXXX here, I am an Account Specialist at Venmo. I have picked up your case for further assistance. Thanks for sending over your documentation. However since you do not own the account we are not permitted to provide information regarding the account. " Section 609 ( e ) of the FCRA is very clear that in cases of ID theft they must release this information to the victim. I provided venmo with the XXXX XXXX police department report and the FTC ID theft report to support my claim.
Company Response:
State: CA
Zip: 95054
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a Venmo account. 2 customers requested a refund and thereafter Venmo refunded them and closed my account. I was never afforded due process as Venmo refunded customers without asking my side. I have had to file a lawsuit against the 2 customers to be compensated for my work both of which are under {$75.00} each. Venmo has never asked me anything about the issue, and just closed account. This in turn violates there own policy and terms.
Company Response:
State: VA
Zip: 232XX
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-08
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Once again Paypal had put another limitation on my account and I don't even use it anymore for business or anything! Every time I tried to get help on this or to find out why they no one could tell me the issues. They had lift the limitation but put it right back after a few days. I had did nothing wrong! I felt this was because of how we had to do the refunds and now it cause another limitation. But nothing was being done one this ( account : XXXX ) it was only used to for the refunds.
Company Response:
State: MS
Zip: 39759
Submitted Via: Web
Date Sent: 2021-07-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A