Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the recent permanent limitation placed on my PayPal account ( email address : XXXX ). I firmly believe that this limitation has occurred due to a misunderstanding or error, as I have always strived to adhere to PayPal 's policies and guidelines. I want to emphasize that I have not knowingly violated any PayPal policies or engaged in any activities that would warrant such a severe action. My account has been used primarily for personal transactions and occasional online purchases, and I have never been involved in any fraudulent or unauthorized activities. Given the importance of my PayPal account for various financial transactions, I kindly request that you re-investigate my case thoroughly. If any discrepancies or misunderstandings have led to this unfortunate situation, I am more than willing to provide any additional information or documentation to assist in resolving this matter promptly. I understand that PayPal places a strong emphasis on security and compliance, and I appreciate your commitment to ensuring a safe and trustworthy platform for all users. However, I firmly believe that my account 's permanent limitation is a result of an error or misunderstanding, and I kindly request that you review my case and, if possible, restore access to my PayPal account. I value my relationship with PayPal and the convenience it has provided me in managing my finances. I sincerely hope that this issue can be resolved amicably, and I can continue to use PayPal 's services in the future. Thank you for your attention to this matter. I look forward to a prompt response and the opportunity to provide any necessary information to support the resolution of this issue.
Company Response:
State: FL
Zip: 32505
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account, associated with the email address XXXX. I believe this limitation has been imposed in error, and I would like to request a thorough re-investigation of my case with the aim of restoring my account. I want to emphasize that I have always strived to comply with all PayPal policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a restriction on my account. It is of utmost importance to me to maintain a clean and responsible PayPal account, and I have taken all necessary measures to ensure its proper use. Given the above, I kindly request that PayPal 's review team carefully re-evaluates my account activity. I believe that a thorough investigation will reveal that there has been a misunderstanding or error in the decision to permanently limit my account. I value my relationship with PayPal and have found it to be an essential and trustworthy platform for my financial transactions. Restoring my account would greatly benefit both myself and PayPal, as it would enable me to continue using your services in a responsible and secure manner. I appreciate your prompt attention to this matter and kindly ask that you reconsider the limitation on my account. If there is any additional information or documentation required from my end to facilitate this process, please do not hesitate to let me know.
Company Response:
State: FL
Zip: 335XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account ( email address : XXXX ). I believe this limitation is the result of a misunderstanding or mistake, as I have always strived to abide by PayPal 's policies and guidelines. First and foremost, I want to emphasize that I have not knowingly violated any PayPal policies. I have used my PayPal account for various transactions, both personal and business-related, with the utmost respect for PayPal 's terms of service. It has always been my intention to conduct all activities in compliance with your platform 's rules. I kindly request that PayPal reconsider and thoroughly investigate my case. If any discrepancies or issues have arisen, I am more than willing to cooperate fully and provide any necessary information to help resolve this matter. My goal is to restore my account to its previous standing so that I can continue to use PayPal 's services for my online financial transactions. I understand the importance of maintaining a secure and trustworthy platform for all PayPal users, and I fully support PayPal 's efforts in this regard. If there have been any concerns about my account activity, I am eager to address them and take any necessary steps to rectify the situation. I genuinely value the convenience and security that PayPal provides, and I would like the opportunity to continue using your services for my online financial needs. I believe that a careful review of my account activity will demonstrate my commitment to being a responsible PayPal user. Thank you for your attention to this matter. I kindly request a prompt review of my appeal, and I am available to provide any additional information or clarification as needed.
Company Response:
State: TX
Zip: 75104
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account, associated with the email address XXXX. I believe that there has been a misunderstanding or mistake in this matter. Firstly, I want to emphasize that I have always strived to adhere to PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action. I take my responsibilities as a PayPal user seriously and have made every effort to comply with your rules. I kindly request that you reconsider the limitation placed on my account and conduct a thorough re-investigation of my case. I believe that upon review, it will become evident that this action was taken in error. My primary goal is to continue using PayPal as a reliable and secure platform for online transactions. I understand that PayPal 's commitment to security and compliance is of the utmost importance, and I respect your diligence in enforcing these standards. However, I believe there has been a misunderstanding, and I hope for the opportunity to clarify any concerns that may have led to this limitation. I kindly ask for your prompt attention to this matter, as it has caused significant inconvenience and disruption to my financial activities. Restoring access to my PayPal account would greatly alleviate these challenges. Thank you for considering my appeal. I am eager to provide any additional information or clarification that may assist in resolving this issue. Please feel free to contact me at XXXX if you require any further details.
Company Response:
State: TX
Zip: 769XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account, associated with the email address XXXX. First and foremost, I believe that this limitation may have been imposed in error. To the best of my knowledge, I have not engaged in any activities that violate PayPal 's policies or terms of service. I have always used my PayPal account responsibly and in compliance with your guidelines. I kindly request that PayPal re-investigate my case thoroughly. It is my sincere hope that, upon review, you will find no basis for the limitation on my account. I genuinely value the services provided by PayPal and the convenience it offers for online transactions. Losing access to my account has created significant inconvenience and disruption in my financial activities. I kindly ask for your prompt attention to this matter. Restoring my PayPal account would greatly alleviate the difficulties I am currently facing. I remain committed to using PayPal responsibly and in accordance with your policies. I appreciate your understanding and cooperation in resolving this matter. If there is any additional information or documentation required from my end to facilitate this review process, please do not hesitate to let me know. Thank you for your time and consideration.
Company Response:
State: TX
Zip: 77071
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to appeal the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation was placed in error, as I have not knowingly violated any PayPal policies or engaged in any prohibited activities. I have been a loyal PayPal user and have always conducted my transactions in accordance with PayPal 's terms and conditions. I have used my account for personal and legitimate business purposes, and I have never been involved in any fraudulent or unauthorized activities. The sudden limitation of my account has caused significant inconvenience and disruption to both my personal and business affairs. I rely on PayPal for various financial transactions, and this restriction has hampered my ability to carry out essential financial operations. I kindly request that PayPal conducts a thorough review of my account and the circumstances surrounding the limitation. I believe that a mistake may have been made, and I am eager to cooperate fully to resolve any concerns that led to this action. If it is found that there was an error or misunderstanding, I kindly ask for the reinstatement of my PayPal account and the removal of any restrictions. I am committed to continuing to use PayPal in a responsible and compliant manner. I understand that PayPal takes the security and integrity of its platform seriously, and I fully support these efforts. I am confident that a reevaluation of my account will confirm my compliance with PayPal policies. Please let me know if there is any additional information or documentation needed from my end to facilitate this review. I appreciate your prompt attention to this matter and look forward to a positive resolution.
Company Response:
State: IN
Zip: 471XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to respectfully appeal the permanent limitation that has been placed on my PayPal account, associated with the email address XXXX. I strongly believe that this limitation is the result of a misunderstanding or error, as I am confident that I have not violated any PayPal policies. I have been a loyal PayPal user and I have always strived to use the platform in full compliance with your terms and conditions. I kindly request that PayPal re-investigates my case thoroughly and impartially, with the hope of restoring my account to full functionality if no policy violations are found. I value the convenience and security that PayPal offers, and I rely on it for various financial transactions. If there have been any concerns or issues related to my account, I am more than willing to cooperate fully and provide any necessary information to expedite this process. I am committed to resolving any misunderstandings or issues promptly to ensure the trust and integrity of my PayPal account. I sincerely appreciate your attention to this matter and kindly request a swift response. I am eager to continue using PayPal as a trusted financial platform, and I believe that a re-evaluation of my case will demonstrate my commitment to upholding your policies. Thank you for your time and consideration.
Company Response:
State: IL
Zip: 60607
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account with the email address XXXX. I believe there has been a misunderstanding or mistake in this matter, and I kindly request a thorough re-evaluation of my case. Firstly, I want to emphasize that I have always strived to comply with all of PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a limitation. I value my PayPal account for its convenience and security and would never jeopardize its status. I understand that PayPal takes its policies seriously, and I respect that commitment. However, I firmly believe that this limitation may have been imposed in error. I would greatly appreciate it if you could re-examine my account 's activity and reconsider this decision. My intention is to continue using PayPal responsibly, in full compliance with your terms of service. In light of the above, I kindly request that you initiate a thorough review of my account. If, upon review, you find that there has indeed been a mistake, I respectfully ask that you reinstate my PayPal account. Regaining access to my account would greatly assist me in managing my finances securely and efficiently. I am truly invested in resolving this matter amicably and hope that PayPal can provide the opportunity for me to clarify any concerns or issues that may have led to this limitation. I am ready to cooperate fully and provide any necessary information to facilitate this process. Thank you for your attention to this matter. I look forward to your prompt response and the possibility of having my PayPal account reinstated. Your assistance in resolving this situation would be greatly appreciated.
Company Response:
State: KY
Zip: 411XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I hope this message finds you well. I am writing to express my deep concern regarding the permanent limitation placed on my PayPal account with the email address XXXX. I believe that this limitation has been enacted in error and request a thorough re-investigation of my case. First and foremost, I want to emphasize that I have always been committed to adhering to PayPal 's policies and guidelines. To the best of my knowledge, I have not engaged in any activities that would warrant such a severe action. I value my PayPal account and the convenience it offers for my online transactions, and I have taken all necessary precautions to ensure its proper use. Considering the gravity of this situation, I kindly request that PayPal re-evaluates the circumstances leading to the permanent limitation of my account. I believe that a thorough review will confirm my compliance with your policies and demonstrate that this limitation was, indeed, placed in error. It is my sincere hope that, upon re-examination, PayPal can restore my account to its previous state, allowing me to continue using your services. I have always appreciated the security and convenience that PayPal provides, and I would like the opportunity to continue using it responsibly. I understand that errors can occur, and I believe in PayPal 's commitment to ensuring fair and just resolutions for its users. I kindly ask that you prioritize this appeal and conduct a prompt and thorough review of my account. Thank you for your attention to this matter, and I look forward to a swift resolution.
Company Response:
State: IL
Zip: 620XX
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2023-10-29
Issue: Money was not available when promised
Subissue:
Consumer Complaint: I have XXXX and every time I receive money, I am being harrassed and XXXX holds up my money. First it was holding over a sale i did for XXXX. I had to file a complaint to finally fix it. XXXX and their reps are NOT wanting simple verifications. They are wanting to treat me like some XXXX or con XXXX, snooping in my affairs instead, constantly harassing my account on transactions, which are only a few to begin with, and not even alot of money being transferred. I do not have much money! That is why at this time, I needing donations or have to sell artwork for XXXX. I have XXXX and my dog has XXXX. I am also having XXXX XXXX with all the stress and XXXX is making it worse in all this unnecessary harassment. I had a business account which could have been corrected easily! Reps did it wrong and told me wrong. each time they said it was fixed, THEY made it worse or told me wrong info to correct it. I begged and requested it e turned into a personal account from a business account because paypal could not understand I am on limited income and allowed legally to make so much a year before i pay taxes. So i had no tax forms to show. Plus its my RIGHT not to share my tax info with them. They already have what they need but keep harassing me for more info to SPY only with less than XXXX deposits worth under XXXX. They had all they needed to verify and permission to change it over to a personal account. Instead they CHOOSE to hold my XXXX money up to 6 months. FINALLY, they released info and acct. I changed it over to a personal account as they said. I have a XXXX ONLY to my XXXX page to those I KNOW. I have XXXX XXXX soon. I have XXXX donations and THEY ARE HOLDING IT for " verification '' and harassing me once again. This is crazy. I BEEN VERIFIED. The person sending it is known not a stranger. OTHERS CAN USE BANK CARD to verify just like my account but I AM BEING DISCIMINATED against, and being harrassed because they wan na dig into my affairs. I am older lady on XXXX who is very sick. why am I being discriminated against like some XXXX or XXXX XXXXXXXX. I have had acct for XXXX yrs with them. Do only part time little things with them. When i had biz i did different things and it was all under my income limits. I not doing ANYTHING WRONG. I HAVE BEEN VERIFIED when i switched this account with legal choices. this is not acceptable every time i get a donation, help or whatever! If i do business again once well and sell my paintings, i can not even dare trust them to use with such on some small business level after all this. BUT THIS TIME i was told all is well and yet once AGAIN they are holding up funds, harrassing my account. " " '' It would be different IF i were a newer account. IF I had lots of money going through these accounts which I do not. If, if, if and they know i am not. Instead of using these features and policies against scam XXXX, con XXXX, web fraud, XXXX, and things it is meant to do, THEY ARE USING IT TO HARASS EVERYDAY NORMAL PEOPLE FOR NOTMAL THINGS, ABUSING THESE POLICIES. '' '' '' This time on a personal account level. I have been verified. They have my bank card. They have my social security. THEY HAVE MY PHONE NUMBER AND ADDRESS WHICH IS THE FAMILY XXXX YR OLD SAME NUMBER. They have talked to me even from the executive office! and again they hold up funds to verify AGAIN? no, i am being harassed. It needs to stop
Company Response:
State: NC
Zip: 27284
Submitted Via: Web
Date Sent: 2023-10-29
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A