Date Received: 2021-07-18
Issue: Money was not available when promised
Subissue:
Consumer Complaint: This is about Paypal, i am probably not the first to complain about them they have accepted an amount of {$930.00} from someone who sent it to me they refuse to release it by the normal bank transfer or by a mailed check i have been using them for about 15 years with no problems apparently they need me to sign up for a new type of account the requires much more personal and financial info that i am not willing to give my contention is : if they needed this to complete any transactions for me then, they should not have accepted money on my behalf regards XXXX XXXX XXXX
Company Response:
State: CA
Zip: 93420
Submitted Via: Web
Date Sent: 2021-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo Complaint : I recently received a grant via Direct deposit through the SBA. I used Venmo to receive this grant. Everything deposited and once I made a transaction they froze my account and now Im praying they return my money somehow. I have waited and waited, and when they finally do reply it says sorry we can not return the funds. Why? This was a grant given through the SBA, Im confused, if I violated a user agreement I should still be entitled to receive my money that was obtained legitimately.
Company Response:
State: GA
Zip: 30318
Submitted Via: Web
Date Sent: 2021-07-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: This complaint is regarding Paypal. I was a Paypal customer for over a decade with no problems. On Thursday, XX/XX/XXXX I received an email stating that my account was permanently " limited '' ( closed ) but no reason was given. When I called the company I was told that I had violated one of the prohibited action provisions in their User Agreement, but none of the three people I spoke with could tell me which one. I reviewed their prohibited actions, and I am certain that I did not violate any. I have offered to prove this several times but was only told that this " type of violation '' was " irreversible. '' However, no one could or would tell me what " type of violation '' this was. There was some increased activity on my account just before it was closed : typically I just use Paypal for online purchases or donations. However, I had recently laid out funds for an event for a community group I am part of, and some members were paying me back. I received three payments of {$33.00} each before the account was shut down. I offered to prove all of this to Paypal, and sent them screen caps of the receipt for the event, and emails discussing the reimbursements, and received only a form response which made it seem very likely that no one had even looked at what I had sent them. In addition, Paypal has frozen the {$99.00} that had been paid to me, and I received an email that after 180 days they will inform me of how I can obtain the funds ( not that they would release the funds or credit my account, just that they would inform me of how I can obtain them ). In doing some research online, it is clear that I am not the only person Paypal has done this to. A quick XXXX searched turned up this discussion on their own community message board that contains many very similar stories : XXXX : XXXX. Many of these people have lost far more money and endured greater hardship than I have. Fortunately, I do not rely on Paypal for my income. I am hoping that you can look into this, and that Paypal can at least be made to have some sort of dispute resolution process, rather than simply kicking people off, accusing them of violating the User Agreement with no proof, and ( most likely ) just keeping their money. Thank you.
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2021-07-18
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-18
Issue: Other transaction problem
Subissue:
Consumer Complaint: This complaint is against PayPal. I sent my mother {$40.00} Via my PayPal account to her PayPal account. Immediately after I sent it I realized I had sent it from my credit card instead of my debit card. I contacted my mother and she immediately initiated a refund. All this happened in less than 2 minutes. I also called PayPal and requested a refund. I was told that they saw where my mother had initiated the refund process and that the money would go back on my card immediately. That did not happen. I contacted PayPal through XXXX. ( I have a copy of those conversations verbatim. I am uploading the entire conversation between me and several PayPal associates. ) I was told that they were waiting for my mother to initiate the refund. I let them know she had already initiated the refund. I contacted them again using the same message. This time a different customer service rep replied. He said they were waiting for my mothers bank to return the money and as soon as that happened PayPal would refund my money to my cash account. I informed him that my mother never sent the money to her bank that she initiated the refund immediately. The next person to reply told me I had already received the refund and it was in in my cash account. I screenshot my home page and it showed {$0.00}. The next person told me that PayPal was waiting for my mother to initiated the refund. My mother sent me a screen shot of her account that showed she had initiated the refund and it was completed 4 days prior to this conversation. I uploaded that screen shot. The next one told me they had already refunded it to my credit card and I should receive it with in 5 business days. Its been 7 business days and I still haven't received it. I contacted my bank and they say they have not received any refund from PayPal. Read the entire conversation that is uploaded between me and PayPal. The last one to respond also told me it was already refunded to my card. Again I contacted my bank and they have not received anything from PayPal. This was yesterday. I want my {$40.00}. I am including the transaction number and my PayPal email. XXXX XXXX # XXXX
Company Response:
State: FL
Zip: 32505
Submitted Via: Web
Date Sent: 2021-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My wallet was stolen this past XXXX XXXXand I called PayPal about it the closed my account and all my stimulus and stuff are on there they saying I can't have my money they closed it after the refunded me the money and I can't even get the tax credit they giving right now I'm losing my place cause I can't even pay rent they have all my money it's around XXXX dollars
Company Response:
State: PA
Zip: 164XX
Submitted Via: Web
Date Sent: 2021-07-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: To whom it may concern, I have been fighting PayPal for a week regarding them restricting my funds and not allowing me to transfer my money to my bank account. I have logged over 15 hours on calls and emails, getting hung up on, and ive been given inconsistent messaging as to when I can transfer my money. The reps I spoke to said that it is PayPals security review algorithm and they will not and can not give me a time to release my money. They refuse to give a time frame. Their suggested solution to a problem they have caused was to refund customers and request a different payment method. Im disgusted they would suggest I put my customers through this. I have endured endless security checks through their two factor authentication, provided every bit of documentation they asked for, unnecessarily changed my password 20 times b ecause their website kept redirecting me or stating it notices unusual activity. The unusual activity is that PayPal yet again is holding money hostage and refuses to release my hard earned funds. I was told the problem I reported last week was resolved and was a verified member. And now I cant transfer the {$11000.00} in my account. This is a significant amount we need for our family. I have submitted two Complaints to XXXX as Im tired of having to fight PayPal to release my money. This company clearly has no moral compass as it has no problem collecting fees but makes it impossible for a customer to get their money. This is nothing short of them refusing to my MY money, and acting like they are a bank when theyre only a payment processor. They are affecting peoples lives. They refuse to help me, stating they cant help, which means my money could be held indefinitely. What theyre doing is illegal. I desperately Request PayPal resolves this and distrubutes the balance to my account ending in XXXX. My husband and I are also XXXX XXXX military, and it is clear this company has no integrity. Please help me. As paying customers for PayPals service, we deserve to be treated with respect and they need to be held accountable. They are not meeting the obligations of their policies, not disclosing their security checks or alerting customers, and not providing documentation of the security issues or status of account. They are actively withholding information on my money. I have attached proof that the items I sold were delivered, as well as proof of the balance and conversations.
Company Response:
State: CA
Zip: 93933
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: I made a purchase via my paypal account ( XX/XX/21 ) via an unknown merchant for cloth masks. Upon the merchant routing me to my paypal account I was offered to have payment from debit card ending in XXXX On XX/XX/21 checked my email and discovered that my XXXX XXXX XXXX account was charged an overdraft and upon review of my account, it was paypal. I immediately contacted paypal and while waiting for an agent, tried to inform them online that the paypal check out made a mistake. I spoke with an agent and he stated that he started a claim and gave me a {$20.00} credit for my inconvenience. Next day, I discovered that the merchant was contacted and was asked to " return '' the funds. I called paypal to inquire as to " why '' was the merchant involved in this matter when it still had the funds on the card ending in XXXX The agent stated that the only way they could get the funds back to my checking account was to get from merchant and then pay him from the debit card on file. I spoke with another agent yesterday XX/XX/21 and was told that the merchant would not be paid from the card. i informed all reps from paypal that the situtation was not the merchant or my fault but paypal 's and they should " own '' it!
Company Response:
State: LA
Zip: 711XX
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account was frozen for not verifiable reason and I have {$250.00} in funds.
Company Response:
State: NE
Zip: 68502
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: first off this was from a paypal buisness account debit card i had for several years. i am an american, so have an american account, but the issue was due to a charge in XXXX. i rented a storage unit for 1 month $ XXXXusd, they had an ad that said they will move your stuff in free, after i rented it i asked when can the truck come for my stuff, they said it was busy for 6-8 weeks. then they closed for the day. i called paypal to explain the situation, i even sent in photos of the add stating they would move your stuff in, paypal said no problem, they would reverse the transaction, and gave me access to the XXXX again. approx 6 weeks later i learned they reviewed the transaction and reversed it because they have different rules for online transactions and in person card transactions-yet no one can provide me with those rules. they said i needed to go into the store i purchased my product from, and request a refund 1st. i gladly would have done that had it been in the month i paid for, no business would refund you for a period of time you paid for, a month after that has expired. i have called, every person on the phone agrees with me, but says i will never win my appeals ( i didnt ) they offered to eat XXXX if i payed the other XXXX, but they didnt credit my account with the money. considering i used to sell on XXXX, this has been a huge hit to my income as i am no longer allowed to have a paypal account.
Company Response:
State: CA
Zip: 92173
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my PayPal is a business account, on XX/XX/XXXX I got a transaction of {$2500.00} and PayPal blocked my account all of a sudden putting it on 180 days limitation, please I need the account to be rectify because its my business account and I am fully aware of the transaction on the account
Company Response:
State: VA
Zip: 24401
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A