Date Received: 2021-07-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a Venmo account. I have a credit balance of {$10.00} in this Venmo account. I do not have a smart phone and use a flip phone device. Because of this, I do not have access to the Venmo application. I opened my Venmo account online through a computer. At no point during the establishing of my Venmo account over the computer was I advised that I would be able to transfer money out of my Venmo account ONLY by utilizing a smart phone. When I contacted Venmo customer service as I was having difficulty transferring the {$10.00} into my checking account via my stored debit card, I was provided instructions that did not work. I responded to let Venmo 's customer service know the instructions did not work and that I do not have access to their mobile app as I do not have a smart phone. I was advised that there was no other way to receive my {$10.00} balance.
Company Response:
State: NY
Zip: 13069
Submitted Via: Web
Date Sent: 2021-07-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-16
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I purchased an item online that turned out to be a scam. The amount is {$110.00}. I originally contacted my bank, but they relied on the information from PayPal and deducted the amount from my account. I never received this merchandise and PayPal has refused to refund my money even though this is a fraudulent company. This fraudulent company has sent a stolen tracking number to PayPal to show that something was shipped and delivered to my address. It was a tracking number assigned to another person who purchased an item from XXXX. My purchase was not from XXXX. It was from a group calling themselves " XXXX XXXX XXXX XXXX XXXX ''. No one responded to my email, nor is there an address or phone number for this company. I have contacted PayPal via phone and text. Either way, they would not respond to my call or text. They originally said on my first call that they couldn't do anything because XXXXXXXX XXXX was working on it. They are no longer have anything to do with it. They charged my card back for {$110.00}.
Company Response:
State: NY
Zip: 144XX
Submitted Via: Web
Date Sent: 2021-07-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: My account is suddenly limited without any valid reason and I have not been able to get help from the customer service team. I have already provided all the information as asked by the PayPal team. But they are not ready to provide me any help and suddenly closed my account and blocked my money for 180 days. The email id associated with my PayPal account is : XXXX Email date whereby paypal states that i can no longer do business with Paypal is onXX/XX/2021
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Hello! I am a PayPal and XXXX customer, rather I was a PayPal account holder until I received PP-L-, or more clearly the You can't use PayPal anymore notification. This notification arrived on screen with no further detail or clarification around what exactly I had done or activity I had engaged to warrant this contractual termination. In the weeks leading up to You can't use PayPal anymore event I had worked closely with individuals across your organization who remained steadfast in policy, but remained disjointed in procedure surrounding your Account Limitations process, timeframes, etc. From the XXXX in XXXX, to XXXX the Supervisor in XXXX, I spent quite a bit of my time and there's clearing up a negative balance on an old PayPal account, so that my current ( well, former ) PayPal account could be free of any limitation, ready to accept nearly {$12000.00} of Unemployment Insurance from the State of Ohio. As a responsible, law-abiding member of society, I listened to the XXXX, and XXXX and anyone else that would lend an ear as the deposits approached - checking to make sure that the balance I owed ( which had been sold to XXXX XXXX XXXX ) had been paid and cleared by PayPal Collections. I even had a kind supervisor from Collections connect me with a lovely PayPal employee on the Account Limitations team, who after several long holds, notified me that through no fault of my own, she found that the Collections team had in fact not done their due diligence by indicating to her team that my old account was paid in full and could be reviewed. She felt for me & my situation and said she was going to be passing along a voucher for {$20.00} to be used through the platform as concillation and said she would be marking my account so she could monitor it through the process personally. Three hours later, BAM!!! ... you can't use PayPal anymore, why? It doesnt matter why and Im not writing you today to discuss the finer points of your EULA, your NDA, the UA and so onI am writing you because just as you ripped the {$20.00} voucher from my hands with PP-L, you accepted two direct deposits via ACH from the State of Ohio and the Fed, one for {$9000.00} and another for {$2700.00} how are these deposits in to a locked ( on your end ) account deemed suspicious or flagged at all?? As far as activity in that account, there was very little in the 4 weeks preceding but lets review : I paid for laundry in my building, paid my friend back applied for XXXX ( {$25.00} Im never getting back ), used PP to buy/sell XXXX, and I received a {$110.00} refund paid by PayPal So why? I am writing you today, because its my fathers XXXX birthday, an early adopter of your platform, he lauded the service you provided 15 years ago but watching my fight with the State of Ohio to get this money and then watching what youve put my mother and myself through, wielding your AML/KYC battle axe across the field to beat another private citizen over the head, for what, a measly $ XXXX just because you can, has my entire family lackluster in our support or continued use of your platform. My mother, XXXX, single, living with XXXX at the age of XXXX. Barely. Able. To. Pick. Up. A. Phone began her own phone bank trying to get justice for her only child, her caregiver, her hope and love, via PayPal customer service ; a net loss, PayPal for the win, XXXX XXXX. After seeing PP-L-, begging to borrow the {$310.00} to pay XXXX vis -- vis PayPal and the months and months of adjudications, letter writing, phone calls, I literally collapsed into hysterics while my poor, feeble mother listened and cried with me. What was I going to do? What was she going to do?? She propped me up financially throughout my fight with the State imploding her own savings set aside for her care, both of us expecting to repay it a couple weeks ago, only to be where we are now ... waiting for your instructions to arrive in XX/XX/2022. Please note the domino effect youve caused here as well remember, my mother, with XXXX, is in desperate need of XXXX XXXX XXXX, we were planning on moving her in XXXX, but your procedural shoots and ladders have caused us to now push her move into 2022. This woman worked her entire life, raised me on her own and now lives with this XXXX XXXX and I cant give her the assisted care needed to maintain the modicum of dignity she deserves this is a direct consequence of your policy, account limitations and I will not patiently standby waiting another 6 months for instructions! I am writing to you as a last resort. I am not calling customer service. I am reaching out to the humans behind the machine and begging you to please solve this problem for my family. You can make this go away, reinvigorating some semblance of hope, letting us breathe, allowing my mother some peace, please! Your company has treated me and my family poorly. Please quickly rectify the situation by making all monies currently held in my PayPal balance immediately available for withdrawal or transfer out and away from my PayPal XXXX XXXX account. If not, please rest assured that this letter, all of my correspondance heretofore will be added to complaints already being filed with the XXXX, FTC, SEC, NCLC, the Ohio Attorney General and my Ohio Senators, XXXX. XXXX and XXXX - I will not rest until this matter is settled and I will use whatever means necessary to have my voice heard and regain access to my money. I look forward to a prompt reply and resolution to my problem. Thank you for your time and attention to this matter.
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Commencing on or about XX/XX/2021, I fell victim to a multilayered scam operation orchestrated by XXXX ( the Company ), with the design, development, manufacture, promoting, marketing distribution, labeling, and/or sale of illegal and outright fraudulent investment services, all of which aim at contributing to the goal of robbing and defrauding clients, through a predetermined cycle of the clients losses to their gains. Money was transferred from my account via debit card and through intermediaries named XXXX Venmo in the total amount of XXXX USD utilizing your services.
Company Response:
State: ME
Zip: 04106
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: In XX/XX/XXXX I received a collections letter ; Paypal sent them the account set up in my name with my information. The fraud occurred in XX/XX/XXXX. I spoke with the collection agency and with payapl reps. Paypal would not comply with my requests, but finally I was told that there would no longer - never be - another account with my name. I filed with the FTC - ID Theft, following all their recommendations. One such document asked for information on the transactions they -Payapal - processed ; no reponse. I spoke with someone in the ID Theft center and followed his instructions. I have seen no charges to me but I would still like some information as to how this happened. This is the SECOND time my ID has been stolen/used with paypal. The first being in XXXX, when I spent much time and effort clearing the issue.
Company Response:
State: VA
Zip: 22193
Submitted Via: Web
Date Sent: 2021-07-15
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: Other features, terms, or problems
Subissue: Credit card company forcing arbitration
Consumer Complaint: Upon deciding to purchase 2 XXXX XXXXXXXX XXXX XXXX XXXX on XXXX XXXX XXXX, I called VENMO ( Merchant ) and XXXX XXXX ( CC issuer ) to confirm I had protection in the event something were to go wrong with the transaction, XXXX and VENNO both confirmed no problem, " we have you covered '' via the dispute process. Therefore, I proceeded with the purchase and paid the seller via VENMO using my XXXX card. Payment 1 for bench 1 was paid on XX/XX/XXXX, {$270.00} ( {$280.00} with fees ) and payment 2 for XXXX 2 on XX/XX/XXXX, {$290.00} ( {$300.00} with fees ). After XXXX XXXX ( seller ) received payments, he did not send the XXXX and updated on XXXX messenger that he received my payments but, unfortunately, could not afford to ship due to personal financial constraints. I immediately contacted XXXX, XXXX, and, VENMO. Subsequently, I got the money back but a few days later was charged again. All of these companies assured me that I had full protection with this transaction but have turned their backs on me responding " there's nothing we can do. '' I'm an XXXX card holder with XXXX, spending several thousands of dollars using this card and now getting no help from them whatsoever. In fact, the " office of the president '' called me 2 weeks ago asking that I return the call. I have tried no less than 10 times to reach XXXX at the " office of the president '' and can not reach her. 2 weeks after the fact, she called my mobile number at XXXX at night and I missed the call. There is no consistency as to when XXXX XXXX return calls and I'm never able to reach a live person. The CSRs at the general number as well as the dispute department will not give out any information other than XXXX ( XXXX ) will call you shortly. 2 months after the fact from the original payment and the seller continues to hold my money and advertise on XXXX and use VENMO. After I threatened the seller telling him to return my money, he sent me 2 broken XXXX that need to go into the garbage. Long story short, XXXX assured me that I had full protection using VENMO as the merchant and now they are doing nothing to recover my money after receiving 2 broken XXXX XXXX
Company Response:
State: DE
Zip: 19958
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-15
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: It started with a emailmessage from a XXXX XXXX to XXXX XXXX A message from Paypal Helpline - XXXX You authorised a payment of {$690.00} USD to ( XXXX XXXX Thanks for using PayPal. Please check the complete transaction details below. If you havent made this purchase call PayPal immediately at " XXXX to report and block this transaction. So I called the above number and denied this transaction they asked me type in an address in the browser so I did the next message was to type in a code so I asked about a code they gave me one to type in as soon as the code was typed in I lost control of my computer no matter what I did to this day XX/XX/XXXX they still had control of the computer they would not tell me what they doing they said they were transfering the {$700.00} into the bank account XXXX to cover the {$690.00} with-draw-al from the account but insted of {$700.00} a typo was made to {$7000.00} and so now te account showed a balance {$7000.00} so now they wanted their money back but they could not make the reverse transfer work. So they had me go to XXXX XXXX and get 7 Gift cards at a {$1000.00} apiece which I did and charged them to my XXXX credit card Today XX/XX/21 they called and wanted me to go to the bank and withdraw {$21000.00} in cash and mail the money to them but I refused to do so the conversation was some what heated. Later on I tried to get to the consumer finance.gov address but they closed down all the address tabs and locked the computer so I shut computer off and took the computer to the computer shop where it is now for a cleaning and a fresh reload of XXXX XXXX. The people I was talking to, probable were not people representing Pay Pal. Who knows, They had me believing i was doing the right thing that they do these procedures all the time. I went to another computer so i could look at my bank accounts, with out being interrupted, and saw that they did not transfer any money into the bank account, they just moved some of my money, from one account to another to make it look like they deposited money into the account that they claimed to have charged to and then wanted the gift card information to get the money they claimed to have deposited.
Company Response:
State: NM
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-14
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have numerous exchanges documented about this ongoing issue -- which is the point of this complaint. Paypal is refusing to cancel my account after many exchanges by phone email and app messaging, citing policies that allow it to wait 180 days ( 180 days -- not a typo ) to close an account that has " ongoing transactions '' -- which in my case are fabricated by PayPal, as the vendor they cited as having a hold on my account had stated in writing is not the case -- which Paypal reps are simply flatly ignoring and attempting to gloss over with their typical compliment/apology/empathy " writing style '' eg " We understand how frustrating it must be. '' REALLY. No, they must not or they would cancel my account as I do not wish to do business with a company that is technically emotionally abusive. My complaint is specific to the ( again : fabricated ) obstacles PayPal imposes to closing an account. I am demanding that my account be closed BECAUSE of this kind of obfuscation and complete lack of transparency by PayPal, which obviously is what they train their " customer service '' staff to uphold. Responses in their help-message dump reflect this and are all but incoherent as well as inaccurate and irrelevant to a customer 's questions -- deliberately. It has to be deliberate, because the alternative to not mislead is so simple to accomplish.
Company Response:
State: CA
Zip: 94607
Submitted Via: Web
Date Sent: 2021-07-14
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-14
Issue: Fraud or scam
Subissue:
Consumer Complaint: I sold an item on XXXX. The buyer paid me through PayPal. I then received a fraud email that I believed was from PayPal stating I needed to send the buyer a money request for an additional {$520.00} and after I received that pending amount in my PayPal account. I then needed to turn around and send the buyer the {$520.00} through XXXX app. This would upgrade my PayPal account to a business account then all my funds would be released from the buyer through PayPal. So I followed all instructions. Except my money was not made available any of it. I called PayPal and they didnt send the emails.
Company Response:
State: IN
Zip: 47712
Submitted Via: Web
Date Sent: 2021-07-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A