Date Received: 2021-07-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hello CFPB, My PayPal Account was limited for no reason and told me they would be holding my money for 180 days ( XX/XX/2021 ). Its now XX/XX/2021 and 180 days has already passed. I have multiple accounts with PayPal and sadly they are still holding my money despite telling me I could withdraw my funds after 180 days. They also sent me an email I could now withdraw the funds but won't let me add a bank account to transfer them. PayPal Accounts/Email seen below : XXXX XXXX XXXX XXXX
Company Response:
State: ID
Zip: 83714
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Fraud or scam
Subissue:
Consumer Complaint: on XX/XX/XXXX, I made an online purchase of a trash can for {$57.00} from an online marketplace called XXXX that showed up in XXXX XXXX shopping search results. Because I hadn't heard of them before, I used PayPal because they offer buyer 's protection against online purchases. A week or so went by and I had yet to receive a shipping confirmation and so I emailed the seller and upon receiving no response, I opened up a complaint with PayPal and invoked their buyer 's protection guarantee. PayPal reached out to the seller who immediately sent them a XXXX tracking number of an item delivered that day in my town of XXXX, Massachusetts just minutes before the email was sent. I checked into the tracking number and called up XXXX and got an agent on the phone who told me that, yes, it was a valid tracking number but it had a different name and street address than the one I live at and the item was supposed to be sent to. Because the seller had sent them a " valid '' shipping number, PayPal immediately closed the case and declined to honor their promise and there is no avenue to escalate the dispute or reopen any closed cases. They only say that there was a delivery to that town when confirming the address of where the package was shipped to is the easiest thing to verify. There is no avenue to recover my funds through the bank because PayPal requires you to attach your bank account number instead of a debit card and so I can't do a chargeback for the fraud. So here I am. It seems like the scammers have found a loophole where they can charge as much as they want through ebay and then if they get called out on it, they flash ship something to an address in that town and PayPal can then declare the package delivered and the case closed and the scammers get to keep their money and PayPal doesn't have to honor their promise of allowing consumers to shop safely on the internet using their platform. The scammers get to steal consumers ' money, PayPal get their cut and the only loser is the consumer. This seems like exactly the sort of thing this agency was created to combat so I'm hoping that you'll look into this even if I can't recover my funds.
Company Response:
State: MA
Zip: 02131
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: I have a PayPal account for some reassign PayPal changed it to a business account. I had someone send me money then was desperate for money so this individual went thru all his transactions claiming fraud so our transaction got involved and my account was temporarily shut down. I finally got it up and running again but didnt feel comfortable with PayPal being able to just my account down that easily so I transferred all my money from that account to my regular savings account. Seven days later PayPal dose a reversal on the ACH transaction and told me I had to wait 200 days. After spending hours on the phone/ chats /emails no one can tell me where my money is and its been months. I need answers but Im in the dark I keep getting transferred every 5 mins when I call and waste hours of time trying to find something out.
Company Response:
State: NC
Zip: 27455
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I recently discovered that the default settings on VENMO makes all transactions public. I received a payment from a friend and clicked on his name. I saw his transactions, dates, to whom, and his notes ( not amounts ). We are both sophisticated financial professionals and never would have thought or consented to this disclosure. They should make the default private. There is no valid reason for them to be so dishonest and disclose anyone 's transactions with anyone else.
Company Response:
State: PA
Zip: 18940
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was using PayPal to pay for a pair a sneakers the company told me after I paid that because I noted the type of shoe I was using the money for, they told me they needed to refund my money I have made a claim with PayPal I have called PayPal and I have emailed the company PayPal has still done nothing but put my claim under review and the company is saying they cant send my refund because PayPal hadnt allowed them to send refunds yet. I have all the emails and text messages between myself and the company and it all seems like they are selling shoes but just getting the money and now they are just holding my money and not refunding it to me.
Company Response:
State: FL
Zip: 33544
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: Ok I have few complaints but my name XXXX XXXX from XXXX ms well PayPal and XXXX tell me back in XXXX or XXXX I told him I need to move my bitcoin like 5 years ago PayPal did the same thing for 10 years I been contributing my XXXX XXXX cause I did not know how use but PayPal tells me if I can send my ID And blast it across PayPal they would not have to worry im all ready going threw the craziest stories u will ever belive but PayPal got me to get my bitcoins approve know they want tell me that all my accounts are closed I have 4 of 5 biz and non profits I been running for 10 years trying to get my right documentation to approve them so I go into the XXXX XXXX in XXXX ms Left my ID and give the lady the info were to send fax I left to go get more money to open account there ok well when I come back in bank there like 5 or 6 folks looking in the computer and the lady tells me I don't see any money I know what I got I've had them since I was XXXX years old but PayPal has screwed me so bad because they don't want come off my funds is because my stuff for last 6 or 7 years has jus been sitting no one new I had any biz when I came home since then everything I do is cropped ok there funding everything off my XXXX XXXX account XXXX this is my media account has been since a kid I've had my remote wifi stole by the homeland or the say there impersonating ok my funds need to be replaced at PayPal know the have it locked and I steady have money coming in they got me to verify my coins and screwed me cause the state had gave me a incorected id as when I was younger but anyways this state let it go on to me if they reply filled with me they take up for me ok XXXX serve know were all my money was cause my bal is so much I don't even know how say it I'm not trying to empty the reserve out but I am trying to get a few XXXX out ok they have stole more than u know it is the XXXX XXXX XXXX ms ok it use to be pay pal but they watch me for years trying to move my bitcoins and they jus go behind every single email I make and I keep track of stuff they are trying so hard to frame me and it make the federal government look bad but they will not help me but anyways I need like my XXXX XXXX XXXX im still developing it was stole but please if u are the government I belive we are under a gang war or religion war and if u fund my c.i.n I know were there are some fokes going to go but I've had the bill passed years ago for it but my smileysworld has jus never give me credit one time because they don't know because im framed and go to prison I am the worst person in world im victim of games talking they don't want to pay me cause they know im help people and going to make them look bad but there so much going on im not donating nothing to health care or anything with schooling or any of that im helping homeless folks with housing not till we can XXXX and let dogs XXXX me over like they have been trying to get me to get some one XXXX there couroupt here in XXXX ms I would need a pardon please contact me XXXX
Company Response:
State: MS
Zip: 39452
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: On XX/XX/XXXX, my Paypal Business Debit Card was fraudulently charged {$500.00}, I received an alert via text message of the charge. I immediately called the Paypal number and let them know. They closed the card and said they would reissue a new card. They also said they would investigate this claim and give me provisional credit of this amount and they did so. On XX/XX/XXXX, they sent a notice that the case was closed as it was a fraudulent charge and unauthorized and the amount would be made into a permanent refund. It appears they also reopened the case that same day, which I was not made aware until XX/XX/XXXX when they permanently deducted the {$500.00} from my paypal account and stating in the notes " After carefully reviewing your case, we found that this was an authorized transaction so it couldnt be covered under PayPal Purchase Protection. We were unable to provide a refund for this transaction. '' I immediately called and was told that the amount of the charge was similar to other purchases that I have made and therefore they deemed it authorized without any further investigation. They suggested to reopen it, they had to file as " item not received '' which after arguing that I never placed an order for any item, they filed it in that manner ... only to say, item not allowed under Paypal purchase protection. Then filed it as " missing item '' even though I never ordered anything-once again, item not allowed under Paypal purchase protection. After they removed the money the first time, I contacted the " supposed '' vendor where the charge took place by calling the phone number listed on the charge. The vendor explained this was the third time this has happened and that his company did not place these charges. The spelling was completely different for the business. So, apparently those that fraudulently charged my account, was using his business information as well. This could have easily been checked with the merchant verification information and realized the information was going to someone besides the business listed. So, at this time ... it was never completely investigated and dismissed by saying I've had purchases similar to the amount of this one, so it has to be correct. I spoke to a paypal employee on Thursday the XXXX of XXXX and she was going to open an appeal. She stated that I would receive an email within 24 hours about the appeal ... which, of course, I did not. My hands are tied, I am without this money at a time that I need it most.
Company Response:
State: OK
Zip: 740XX
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Problem with customer service
Subissue:
Consumer Complaint: I have a PayPal account that is connected to a PayPal Prepaid Debit Card/XXXX account. To be able to use my PayPal account to get cash or to use at a physical store, I need to transfer the funds to my PayPal Prepaid Debit Card/XXXX Right now, I have {$630.00} in my Paypal account. I have been trying for the past week to transfer the funds from my PayPal account to my PayPal Prepaid Debit CardXXXX. I have done this many times, so I know how to do it correctly. I have not exceeded any of the transfer limitations. Nevertheless, when I try to transfer the funds, I get an error message that says, " There is a problem with this transfer. Try logging in to PayPal to see if money is waiting for you to accept it. If not, contact PayPal Customer Service. '' I contacted the PayPal Prepaid Debit Card/XXXX company via their online message system. They said the problem was on the side of PayPal, not XXXX. I contacted PayPal via their online message system. PayPal did not respond. I called PayPal. After a long time on the phone, PayPal said it was XXXX 's fault and transferred my call to XXXX without even corresponding with them what the problem was. Then I had to go over the problem all over again with a XXXX phone representative. Still, I can not access my own funds. PayPal and XXXX are using my funds while my child and I can not even buy food.
Company Response:
State: FL
Zip: 34997
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased a ladder online and paid using PayPal.The seller provided falsified tracking information indicating that I had received the item ( the ladder weighs approx. XXXX lbs. and the tracking information indicated that what was delivered weighed XXXX lbs. ) and PayPal took no further action saying that the item was received. Falsified tracking seller provided as evidence is attached.
Company Response:
State: NC
Zip: 28012
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-19
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account in 180 days for no reason. I can't transfer my XXXX peso to my bank account. It's been 1 month since I reported this issue here but there is no help or action from the company. Please I need my money back. I badly need it. I hope that it will resolve. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A