Date Received: 2021-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: The name of the company is They claim to pay something that was no authorized by me and want me to pay a claim telling them that I didnt know this person or Authorize any payment to the person my Respond to them is to How can I pay something if the money is not there for me to pay it Why would I Authorize payments that I dont have money for i never even use this account Please send me Copies of these payments that you claim you made to this person that was on authorize By me
Company Response:
State: CA
Zip: 92570
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 I used PayPal to send {$30.00} to my husband who was out of town working for gas money to get back home. I used the e-check option but since there was an unauthorized transaction on my funding account the transaction was unable to go through on XX/XX/2021. On XX/XX/2021 it was re-presented again to my financial institution and cleared at XXXX CDT. I have called PayPal numerous times and spoke to supervisors as well as in online chat and they all continue to tell me that the transaction has not cleared my bank although I have submitted official statements from my bank. The day it is told to me that the funds would be available has changed from the XXXX to today the XXXX and the funds still show pending and they refuse to post the money.
Company Response:
State: KY
Zip: 42141
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX I purchased a vacation rental through XXXX and paid through Paypal for the full amount of {$1500.00} for a vacation scheduled on XXXX. On XX/XX/XXXX I was informed the property was sold and my vacation rental was no longer available. I was told to request a refund through Paypal. On XX/XX/XXXX I opened a claim through the Resolution Center. It was immediately closed stating since I didn't file within 180 days my case was closed. I was never informed until XX/XX/XXXX the property was sold and that was only after I initiated the conversation as I never received details regarding my upcoming vacation. I simply would like my money back for a vacation that I did not receive.
Company Response:
State: CA
Zip: 92509
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal took {$2300.00} from my balance after 180 days of it being held on XX/XX/2021. PayPal Email : XXXX Transaction ID : XXXX PayPal claims I broke there User Agreement Policy when I am a registered seller in XXXX and sold legal digital goods on a massive marketplace called XXXX. PayPal is one of XXXX 's main payment gateways and has been partnered with them for years. There is no reason why I should have been banned by using there platform. I wish for them to return the money they have taken from my balance.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX, I ordered an item from XXXX. I paid $ XXXX via Paypal XXXX I immediately received a notice from XXXX that the item I ordered was out-of-stock. The retailer also refunded the purchase immediately. Days later, the refund is still not available to me. I contacted Paypal twice to request that my funds be credited back to my account. I was told that this is not possible. Paypal now has a " hold '' on the refund, and is refusing to release the funds until XX/XX/XXXX.
Company Response:
State: MO
Zip: 63139
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: All personal items such as social security, passport, W-2 and paystubs were stolen. Police Report was filed with the XXXX Sheriff 's Office. on XX/XX/2021 an attempt to link an account from PayPal to my checking was conducted. I cancelled the account and had PayPal remove my account. PayPal would not release the email of the person attempting to gain access.
Company Response:
State: FL
Zip: 322XX
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: I made a purchase on PayPal using the 4 pay plan where I would make 4 payments on a purchase over a specified time frame. I ordered I item from a vendor, however PayPal duplicated the order twice, however the vendor confirmed I only placed for one item, not three items. PayPal is now attempting to charge me late fees on the two additional purchases they fraudulently added to my order with the vendor. Ive communicated with PayPal more than several times and over a month has passed without any corrections made to my account. I filed a dispute with my bank and they stopped Paypay from taking out automatic payments. I have paid in full for the one item that I did in fact order, however PayPal can not seem to to correct the issue on their end and can not explain to me how my order was duplicated twice. I keep getting late charges on items that I never purchased. I would appreciate assistance to resolve this matter that of no fault of mine.
Company Response:
State: CA
Zip: 91106
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: Dear CFPB, I would like to start a formal complaint regarding Venmo. On XX/XX/2021, I received XXXX XXXX, then I sent it to my bank account. The XXXX never made it, they refuse to reimbursed me for my XXXX USD. I contact them on XX/XX/XXXX. We are not the team that take car of that or this. Bottom line they never give me my XXXX USD
Company Response:
State: VA
Zip: 22901
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-20
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened a Venmo account on XX/XX/2021. On XX/XX/XXXX I transferred {$8300.00} into my Venmo account. On XX/XX/XXXX I initiated a 2-3 business day bank transfer ( Transfer Transaction ID : XXXX ) for {$2800.00} to my bank account ( XXXX XXXX XXXX XXXX ). The {$2800.00} is still not deposited into my bank account, not is it showing in Venmo. Also on XX/XX/XXXX I received an email saying my account had been frozen. It asked me to provide my ID to reactive my account. On XX/XX/XXXX I received a reply from XXXX telling me that my account has been permanently deactivated for violating the user agreement. I asked what I had done to violate the agreement to which he replied " We have systems in place that monitor activity on Venmo, but please note that we don't reveal information about our internal systems.. ..I apologize that we're no longer able to assist you. '' Also I sent {$3000.00} to my roomate, his account is also frozen. Please help!! I need my money ASAP! Thank you!!!
Company Response:
State: OR
Zip: 97233
Submitted Via: Web
Date Sent: 2021-07-20
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Fraud or scam
Subissue:
Consumer Complaint: My paypal account was hacked and used for multiple charges for door dash orders across the US. I disputed this with paypal but they are continuing to report a balance that they want me to add to my account for the fraud transactions. They need to correct the account as i did not process the fraudelent orders.
Company Response:
State: IN
Zip: 46321
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A