Date Received: 2021-07-22
Issue: Attempts to collect debt not owed
Subissue: Debt was already discharged in bankruptcy and is no longer owed
Consumer Complaint: My Venmo account has been in collections and was added to my chapter XXXX bankruptcy. I continue to receive emails from Venmo asking for it to be paid. I also received a payment on XX/XX/XXXX for {$100.00}. Venmo applied this amount to my previous balance. I had the sender contact Venmo, but they would not return the money. I contacted Venmo myself on XX/XX/XXXX and XX/XX/XXXX and they would not return the money to the sender. I informed them of the open bankruptcy and asked to speak to the legal department, but they would not accept my request. Their reasoning was because the account was indebted, there is nothing they can do. They offered a one time reversal to the sender, but then back tracked and gave the same reasoning of why they could not return the money.
Company Response:
State: OH
Zip: 43206
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Managing an account
Subissue: Funds not handled or disbursed as instructed
Consumer Complaint: On XXXX XXXX I made an online purchase of an appliance through XXXX XXXX and Kitchen appliance store. Due to Covid they were unable to get this appliance in stock so they issued a refund to me inXX/XX/XXXX. I had since then changed banks and closed my checking account down so they were supposed to send me a check but instead refunded the money to my closed account via PayPal since that is how I had paid for the item. PayPal then tried to refund the money to my closed XXXX checking account and it was automatically rejected and returned to PayPal on XXXX XXXX. The amount is for {$2600.00}. Both companies are now telling me that they do not have the money and there is nothing they can do for me beyond their original researching to tell me they sent it to the other party. I was provided a transaction ID from PayPal showing they sent the money to XXXX and XXXX said their system can not accept money on a closed account so they dont have a way to generate ID numbers on an action that wasnt taken. The money never reached my account and showing PayPal my bank statement hasnt been enough to prove them that XXXX isnt still holding on to the money. They will not investigate further till I have proof from XXXX that they do not have the money and XXXX is telling me they dont have any way to prove that. Neither company seems willing to go beyond the basic glance at my account before blaming the other party. On XX/XX/XXXX I initiated a conference call myself and had both companies on the phone and theyll by the end of the call XXXX was to do more research and see if they could prove they didnt have the money in a way that would make PayPal happy and PayPal will do nothing till they hear from them. I called XXXX again on XXXX and was told they could do nothing for me and to take it up with PayPal, who is also doing nothing to find this money. Im not sure what to do now.
Company Response:
State: IN
Zip: 47274
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Received Fake text message claiming from Pay Pal. But the phone number was suspicious and so was the grammar. XXXX. Message Claimed " You have sent payments of {$15.00} to XXXX. If you feel you do noit recognize this payments, Log in to PayPal " XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Company Response:
State: MN
Zip: 554XX
Submitted Via: Web
Date Sent: 2021-08-04
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have been in a never ending battle with a simple transfer of {$1400.00} from my checking account to a friend via Venmo since XX/XX/XXXX. Venmo has withdrawn the funds from my account and noted the transfer is under investigation ; and the investigation will take 48hours. It's now 144hours ( 6 days, almost a week ) and counting. I have yet to see either a resolution or my money back into my checking account or officially transfered to my friend. I have sent Venmo emails and called them numerous times, I have yet to reach a resolution or be able to speak with their investigation/accounts department, ( since they can't be reached via call ). I believe this has been dragging far too long, I now regret using Venmo and wish to obtain my money back ; but, their customer service continues to tell me, they're unable to cancel, refund the funds or do anything at this point, but to escalate the matter. I notified customer service I have escalated this matter numerous times ; I just need my money back NOW! I look forward to hearing from you in resolving this issue with Venmo. XXXX, XXXX ( aka XXXX ) XXXX
Company Response:
State: NY
Zip: 10012
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-23
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/23, after an ongoing battle with Paypal, who removed funds from my account for an un-shipped item that later proved to be out-of-stock and is trying to keep those efunds for weeks, I received a notification that my funds were finally available. When I logged into my account, I found a claim that the funds were refunded to my debit card. These funds have still not been returned to my bank, nor are they available via the Paypal interface.
Company Response:
State: MO
Zip: 63139
Submitted Via: Web
Date Sent: 2021-07-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: My checking account was charged through paypal. They bought two different transactions of bitcoin cryptocurrency. i reported it to Paypal and then went to my bank to close the said account, Paypal did have two closed cases in my favor and said everything would be reversed. i now am getting debt collectors calling me regarding this as Paypal now states I have a negative balance and am supposed to repay the negative balance. these transactions were not of my doing. i am now getting debt collectors calling me. Paypal instructed me to sell cryptocurrency but there terms and conditions tell me that if it an authorized transaction I am not supposed to sell them or I become liable. the first transaction was XX/XX/XXXX XXXX {$300.00} plus XXXX transaction amount. the 2nd amt was {$990.00}, total XXXX with transaction fee. The collection agency and Paypal now tells me I owe the negative balance.
Company Response:
State: MN
Zip: 563XX
Submitted Via: Web
Date Sent: 2021-08-08
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Fraud or scam
Subissue:
Consumer Complaint: Recorded the following scam text from the following number XXXX You just sent XXXX a payment of {$10.00} USD. If you think you didn't make this transaction, Log in to PayPal '' XXXX XXXX XXXXXXXX '' PP-ID : XXXX This is a fraud and phishing scam
Company Response:
State: OH
Zip: 43206
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I am planning a family vacation and I used Paypal for a few family members to send their money to me that is owed because I am booking it all at the same time. The money is owed to me. Back on XX/XX/2021 XXXX XXXX, my relative, sent me {$5000.00} it took a week for it to be available in my Paypal. On XX/XX/XXXX XXXX XXXX also sent me {$4000.00}. When XXXX first sent the {$4000.00} she accidentally sent it for a " product or service '' so I texted her and immediately told her I will cancel it and told her to send it again as " to family ''. She sent it again correctly this time. Paypal sent me a message on XX/XX/XXXX saying that I need to verify all my transactions, upload a government ID, and proof of address. I uploaded all of that information and they restored my account. They asked me for this EXACT SAME information again a day later and then closed my Paypal account on XXXX with out reasoning. Also holding on to over {$9000.00} in my Paypal account. My family even reached out and advised that the money was sent to me correctly and they still have not released it to me. They have told me that I will have to wait 180 days. That is unacceptable. Nobody has disputed the money and it was never anything fraudulent. This money needs to be released to me immediately in either a check or to my XXXX or XXXX XXXX account that I already have linked to Paypal.
Company Response:
State: TX
Zip: 76227
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-22
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: COMPANY - VENMO LOCKED MY ACCOUNT ON XX/XX/2021 AFTER I SUBMITTED A TRANSFER OF {$1000.00} TO MY BANK ACCOUNT. THEY HAVE BEEN GIVING ME THE RUN AROUND FOR WEEKS. AND NOW THEY ARE NO LONGER RESPONDING TO MY EMAILS. I HAVE BILLS TO PAY AND THAT IS A LOT OF MONEY FOR THEM TO JUST STEAL FROM ME WITHOUT ANY CONTACT. CASE ID # XXXX
Company Response:
State: OH
Zip: 43615
Submitted Via: Web
Date Sent: 2021-07-22
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-21
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal closed my account for no reason and will not help me with getting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for months but I just remembered I could file a report on here as I feel they are not doing their job properly and it is effecting me a great deal as I used PayPal quite frequently. My email linked to my PayPal is " XXXX ''
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-21
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A