Date Received: 2021-08-06
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX my mother attempted to transfer money to me via paypal. She inaccurately sent it as " goods and services ''. It was a large amount, and I noticed that PayPal had charged a huge fee, so I immediately refunded the entire amount. However, Paypal limited my account, which is a precursor to closing it, and demanded the following information : my photo ID, receipt from my supplier, proof of fulfillment. The photo ID request is invasive ; I don't have a supplier ; I wasn't selling anything so there was no fullfillment. I called the Customer Service line at XXXX and spoke first to XXXX, and then to his manager, XXXX, both of whom told me there was nothing they could do. When I asked them to clarify that they were refusing to unblock my account, XXXX said no, instead it was I that was refusing to provide the information they'd requested. I told him I'd be filing a complaint with the CFPB, my first, and here it is.
Company Response:
State: FL
Zip: 32082
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Problem with a purchase or transfer
Subissue: Charged for a purchase or transfer you did not make with the card
Consumer Complaint: On XXXX I received an email from PayPal saying they had taken {$500.00} out of my prepaid Visa credit card with XXXX. I never authorized any payment to XXXX for XXXX This is lies and scam. But I lost the {$500.00} anyway. I called many times but no one ever answered. The Invoice Number is XXXX. I called the no. on the email XXXX XXXX and PayPal directly XXXX XXXX XXXX without any answers. Scam, scam, scam.
Company Response:
State: FL
Zip: 32606
Submitted Via: Web
Date Sent: 2021-08-19
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Other service problem
Subissue:
Consumer Complaint: In the past and before I become a permanent resident in US, I was told by PayPal to create a specific account dedicated to the US transactions, payments and credit cards. I therefore created this separated account as directed by the PayPal Support and while I was updating my mobile phone data, address, banking details etc. I received yesterday a messages saying " After a review, we decided to permanently limit your account as we found potential risk associated with it. '' There is neither an offered way to dispute the decision nor there is any transparent explanation justifying such decision. My account is new, there is no transaction and as such the criteria for such decision are only based on personal information and/or other data collected through credit card emitters and their XXXX. This very adverse decision represent an real unfair eviction, and privation of access to a mainstream payment facility as PayPal is widely used at many online vendors but also more and more physical point of sales. In addition, not disclosing the reason of such decision forbid resolving errors or data misinterpretations in systems leading to unfair treatment.
Company Response:
State: NY
Zip: 11552
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: I have {$950.00} in my PayPal account PayPal says I have broken a community standard and they are holding my money for 6 months I asked PayPal what community standard did I break and they couldn't tell me how was it legal for them to hold my money for 6 months
Company Response:
State: TX
Zip: 773XX
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Someone hacked into my personal Venmo account and applied for a credit card on Friday XX/XX/XXXX. After getting approved for XXXX via my account they made a transaction for XXXX dollars through a venmo store. Then at XXXX XXXX they made a transaction for XXXX to another venmo account. I was logged out of my personal venmo and thought it was strange. Created a new password and noticed these charges. I then immediately contacted the Venmo customer service and they claimed they resolved the issue. My Venmo account is now frozen and I never received a formal email describing that would happen. Nor did then representative on the phone explain that my entire account would be frozen. Im very concerned as to how this happened.
Company Response:
State: MI
Zip: 48170
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am a victim of identity theft, and my XXXX account was taken over from XX/XX/XXXX to XX/XX/XXXX by the thief. During the time there were several transactions from my account to VENMO XXXX and the transactions have my name in the description and the same CO ID. Thus, I doubt there may be an account in VENMO in my name. On XX/XX/XXXX, I tried to call the VENMO fraud service to investigate these transactions and check whether the VENMO has accounts in my name. The agent said there was a verification process and asked me to follow it. He asked me my name, address, DoB, and my debit card information. After collecting my debit card information, he said the system does not accept this card, and asked for my credit card. I followed. Then, I found each card was charged {$1.00} from PRIVACY LOCKDOWN. Luckily, my bank sent me a notice and I denied the transaction.
Company Response:
State: NY
Zip: 11355
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-06
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account for no reason and will not help me with geting it back up and going. I am not sure if this is some mistake as I assume it has to be. I have not been able to get help from them for weeks but I just remembered I could file a report on here as I feel they are not doing their job properly and it effecting me a great deal as i used paypal quite frequently. My email linked to my Paypal is XXXX.
Company Response:
State: DE
Zip: 19720
Submitted Via: Web
Date Sent: 2021-08-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: PAYPAL Scam company from XXXX was trying to still money from me and they said that they were from XXXX reviews and I was selected to participate on XXXX review programs at that point I didn't know that it was an scam company I believe them that they were from XXXX and they said that they were going to deposit money on my paypal account so I can try the product and write ONLY a good review. Start feeling that something was off and I ask them to cancel, they said that they couldn't and I told them that I was going to report the to XXXX they asked me to not do that ( I have the emails as proof ) they apologize and they told me that I don't have to send the product or money back ( I have proof of that as well ) months after the scam company subbmited a dispute against me about the {$30.00} to PayPal. I spoke with a representative ( 3 of them ) all of the reps seems to not knowing what their doing and they just throw the ball between each other giving any kind of different information. Finally after 2.5 hours on the phone trying that they helped me I talked to a supervisor. She requested information from me she ends up telling that that company was not scaming only me but also other people and she even gave me a gift card of {$30.00} ( Paypal Supervisor ) she said to make it up for the time that I wasted and the dispute was soved and close. 3 months after received a collection letter from paypal for the same dispute, someone didn't do their job there and not updated the system, they locked my paypal account and the customer service rep said that they can't do anything only collection nobody was able to solve they want me to pay something that I don't owe and it was " solved ''. I really think that PayPal needs to train their reps before that they even talk to people and the reps use same information and not each of them give wrong and different info. After wasted more time and talked to more people nothing was resolved and the only thing the reps suggested was follow another dispute ( same thing I did before and provided them with proofs on time ) or pay the balance.
Company Response:
State: CA
Zip: 92886
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi. I have been trying to get my account balance restored due to an error on PayPal end. I have done everything I can to proof that my account was flagged in error. I am now being told that I have to wait until 180 days is up from when my account was limited which is XX/XX/XXXX. That date is completely over 180 days as my account was limited on XX/XX/2021. So if PayPal is not going to release my funds now. The correct date of release should be XX/XX/XXXX. I would like PayPal to review all documents and release my account ASAP or correct the release date to XX/XX/2021 as XX/XX/2021 will be well last 180 days. PayPal has caused a financial burden on my end and I hope they act in good faith and release my funds earlier. This will be my 3rd attempt to show them that I should not have been flagged.
Company Response:
State: TX
Zip: 76543
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal is holding my {$720.00} balance and won't let me have my funds. I have contacted them first around XX/XX/21. That initial day, I spent over 2 hours trying to get assistance over the phone. I spoke with the following Paypal folks starting at XXXX XXXX EST XXXX - Employee XXXX XXXX - Employee XXXX XXXX - Employee XXXX I have opened a XXXX case, I have called multiple times. I have uploaded proof of the XXXX transaction that put that {$720.00} balance in my Paypal account. I have sent countless messages to Paypal and no one has been willing to call me or to release my funds to me and it's been months now. I have asked Paypal for the recordings of the phone calls and they haven't sent them. It's all been very frustrating. Paypal is keeping my money from a Phone sale for months and they won't even tell me why or communicate with me. I just get repeated vague and generic responses. I'd love some assistance and would really love my money. I have earned Paypal thousands of dollars over the years and it's mind boggling to be treated this way. I'm including a picture of the actual Paypal transaction where the buyer sent me the money for the phone. I'm including a picture of the XXXX transaction where the buyer gave me a positive rating. I'm including a picture of my XXXX rating which is stellar just to give a sense of who I am, how long I've been selling products and that I have an impeccable reputation. So what's Paypals ' beef with me? I don't think Paypal should be allowed to seize customers funds for no proven reason. I feel like they made me guilty without a trial and are completely unwilling to find a human on the Paypal side to communicate in a real way.
Company Response:
State: NY
Zip: 10024
Submitted Via: Web
Date Sent: 2021-08-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A