Date Received: 2021-08-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: The PayPal permanently ban my account and preventing me to withdraw my remaining balance without telling me any valid reason. I hope you can help me with this.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: PayPal took my money under the false claim of damages caused by Acceptable Use Policy violations. In XX/XX/2021 they limited my account and instead of me being able to transfer my money after 180 days they just took it and transferred it to their own account. I had 4 accounts and from 2 accounts they took over $ XXXX. My account was 7 years old and never had any issues or violations before. From my other 2 accounts I was able to transfer the money to my bank. What's important is that all of these accounts were tied to 1 XXXX account selling same items so if I was able to withdraw from 2 accounts why can't I from the other 2?
Company Response:
State: FL
Zip: 33764
Submitted Via: Web
Date Sent: 2021-08-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was looking at a rental property on XXXX and had several email interactions with the person calling himself XXXX XXXX. He said that he would be unable to show us the property since he lived in California there was another family currently living there. We were told that we could walk around the outside of the property. Once we decided to move forward, the person calling himself XXXX XXXX requested the {$3700.00} for the first month rent and security deposit through Venmo. He was supposed to ship us the key along with some othe documents prior to our move-in date which was XX/XX/XXXX. A little over a week before our move-in date, I reached out via email and did not receive a response. I sent another email 6 days and then again 5 days before our move-in date. I also started calling multiple times a day starting 7 days before our move-in date. Nothing was responded to. 5 days before our move-in date, we went to the rental property and managed to speak with the neighbor who lived in the adjoining complex. He said that XXXXthere was a family who had just moved into the property we had been promised and that his landlord, XXXX XXXX, lived in Arizona. It was only at this point that we truly realized we had been taken in and were not only out of a rental house but also out {$3700.00}. I tried to request the money back from the Venmo account, but I am met with an error that says, " We're sorry, the transaction could not be completed. Please contact the person you are trying to pay. ''
Company Response:
State: WA
Zip: 98270
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XX/XX/21, I purchased online from XXXX XXXX XXXX using PayPal to pay in the amount of {$48.00}. The website appeared to be XXXX XXXX outlet clothing but is XXXX scam/counterfeit site, one of many this company advertises on XXXX. I did not receive an order acknowledgment from the vendor directly but learned from PayPal 's email of the transaction that the company 's name is XXXX. My VISA has been charged by PayPal on XX/XX/21. I attempted to contact the vendor but they have no phone number, nor customer service number or email to contact them. The vendor 's website contact form does not work. I suspected from the email that they were a scam site and called PayPal customer service immediately on XX/XX/21 to stop the transaction. I also contacted the real XXXX XXXX via XXXX and they confirmed that the XXXX is not theirs. PayPal 's customer service representative indicated that because the transaction had already gone through, they had no way of knowing that it was a counterfeit site and I had to file a dispute online. On XX/XX/XXXX I immediately went to my PayPal account and filed CASE ID XXXX through PayPal 's online resolution center to dispute the transaction. I considered the transaction unauthorized because PayPal did not give me other options to check. According to PayPal 's Buyer Protection plan advertised on their website, I had 180 days to let them know if the item is defective or counterfeit. I received an email on XXXX at XXXX XXXX EST indicating that my dispute case had been denied and filed an appeal. On XXXX, I received another email from XXXX indicating that my appeal had been refused. PayPal is not honoring their advertised buyer protection ( paypal.com/ph/webapps/mpp/paypal-buyer-protection ) and by honoring these transactions is actively encouraging sale of counterfeit items and fraudulent credit card charges to consumers. I have contacted my VISA company to dispute the transaction in the hope that they can research the problem accurately and reverse this transaction. I have also contacted the Attorney General 's Office in my state to file a similar complaint. Consumers should have some protection from e-commerce fraud and this company should be investigated by the FBI as well for their illegitimate/counterfeit websites.
Company Response:
State: MA
Zip: 014XX
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-02
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: paypal close my account for not reason after i received my XXXX dollar. they told me that they will made my money avalible for XX/XX/XXXX but, i call them and they dont want release my money. i want my money back now, i waited to much. my email is XXXX XXXX
Company Response:
State: OH
Zip: 439XX
Submitted Via: Web
Date Sent: 2021-08-02
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Other service problem
Subissue:
Consumer Complaint: I operate an account for a nonprofit that helps fight veteran XXXX and suicide on PayPal. On XX/XX/2021 we received a donation from an individual who had conducted a legal raffle of a custom-made duck call. He conducted this raffle on his own, he's unaffiliated with our organization, and he did not use PayPal to conduct the raffle. He simply donated the proceeds to our organization to help in the fight against veteran XXXX and XXXX and to signify who the donation was received from he put " duck call raffle '' in the comments on the donation. Out of the blue on XX/XX/2021 we received a notification that we were no longer allowed to use PayPal services because a " review '' had determined we had " violated the user agreement. '' It further stated that we were not allowed to access our funds, remove our funds, or transfer our funds until they decided to contact us in 180 days. I was confused and disheartened as we had not done anything to warrant this, and now our team was stuck without all the money we worked hard to raise for our cause for the next 180 days without anyone even offering us an explanation. I quickly learned that the system had flagged the word " raffle '' in the comments on that individual 's donation and that's what led to the ban. I figured this would be easy to explain and remedie, but boy was I wrong. I tried calling several times, yet no matter what time of day it was or what day it was I received " no agents available, call back during business hours '' messages. I tried virtual communication through their chat service and got nothing but " no agents available, try back during business hours '' messages. I tried sending emails, and got no reply. Finally I tried contacting customer service through my personal account and quickly reached someone. I went through dozens of representatives who gave me the gamut of directing me to the FAQ page to telling me that I had to contact them using the affected account. One agent even called me and allowed me to explain, said that she understood, and that my account would be unlocked in 48-72 hours. Yet, a week later, still locked. I have tried and tried and tried but PayPal refuses to give any avenues for remediation of the supposed violation of their user agreement, they've illegally seized all of the money our organization had raised, and expect us to operate without it for 180 days. Furthermore, their very own message says that we can refund the transactions, yet if you try it says that it can't be done. They've effectively just stolen our money. After a short investigation, I've found dozens of other people who have been victimized by this company in the same fashion. PLEASE don't let them get away with this!
Company Response:
State: MN
Zip: 565XX
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: Im reporting PayPal for scam my money for {$2700.00}. Dispute ID in PAYPAL : XXXX Chronology as follow : 1. PayPal merchant issued me an invoice on XX/XX/XXXX for products in total of {$2700.00} include shipping. Payment terms are installment payment without time deadline. But its stated in the invoice, that if in any events buyer change mind and cancel purchase there is 5 % restocking fee that i take as cancellation fee. Invoice no is XXXX. Its PayPal invoice. Not PayPal merchant private company invoice. 2. On XXXX XX/XX/XXXX i dispute the transaction estimated case closed on XXXX XX/XX/XXXX. 3. Package returned back to the merchant XXXX XX/XX/XXXX. Which means 16 days ago. 4. XXXX XX/XX/XXXX case changed from item not delivered to item significantly different without my permission nor paypal contact me to ask my permission. 5. XXXX XX/XX/XXXX i complained to PayPal and case changed back to item not received and the progress wiped and back to square one. 6. XXXX XX/XX/XXXX i submitted complaint towards Paypal to CFPB with report ID XXXX. 7. XXXX XX/XX/XXXX PayPal response to my CFPB complaint as follow : " Consumer Financial Protection Bureau, which is an independent agency of the United States government responsible for consumer protection for financial companies operating in the United States. Your complaint is regarding a payment that was made using your PayPal account. Upon further review, we have determined that your account in question is not a U.S. PayPal account ; therefore, it is outside the scope and jurisdiction of PayPal 's United States offices. As such, we are unable to address the concerns within your complaint. '' I have 2 questions regarding response from PayPal. First, Paypal operates worldwidely and not a franchise company so why would PayPal saying its out of jurisdiction of PayPal 's United States Office while the fact is PayPal headquarter located in XXXX XXXX USA?? Is this the way PayPal irresponsibly wants to escape from the fact of scamming my money of {$2700.00}? Second the merchant of PayPal that scam my money is located in USA. So is PayPal still wants to say its out of jurisdiction? 8. Today i called paypal and recorded the call where the CS admitted its still PayPal responsibility regardless where the account based. And promised to refund me for {$2700.00} after validate with XXXX that item already received back by the merchant. The merchant not responded to PayPal and PayPal does not want to do any efforts to contact XXXX and confirm if item received back despite i already submitted prove given by XXXX USA. Today i contacted XXXX USA. and got the proof of delivery that i attached here. If PayPal still does not acknowledge the proof of delivery meana its very clear of PayPal intentions to scam my {$2700.00}. 9. I will gladly share this record with CFPB if needed. And just for PayPal information, the call that recorded will be using as evidence if i report this to United States Police Force. In XXXX PayPal still not responding nor refund my money. 10. The upper management contacted previously will be also included in my report to the Police. 11. PayPal asked 1 day and 10 hours from the call made 3 hou rs ago to give case outcome and proceed the refund of {$2700.00}. If its still an empty promise and a lie also a scam. I requested CFPB investigate PayPal based on the call recording that i keep.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: PayPal didn't let me settle negative balance for months which resulted to two of my linked accounts to get locked and hard-earned funds being seized. My main PayPal accounts XXXX & XXXX was locked because PayPal see they were linked to my older account which had a negative balance ( XXXX $ ) ( XXXX ) After months of calling PayPal, the support agent asked my full name, address and forwarded me to collections department, collections asked me what country i registered my PayPal account, then told me that i should use PayPal messaging on website to solve my issue. After sending them a money order to settle the negative balance, the negative balance on my old paypal account was cleared but after a month they sent me an email saying my account is locked and funds will be frozen for 180days. A month before I reached the 180days, PayPal moved the funds out of my account and claimed it as " Payment to : Paypal ; PayPal 's damages caused by Acceptable Use Policy violation ;. '' Both of my accounts had a total of XXXX Philippine Pesos or XXXX USD. They claim there is a violation then use that as justification to steal my money. All the money I acquired from both accounts are from the onlinegames I managed. Not casino online games, not dirty money but earnings from role-playing computer games where you level your character, and do some quest. P.S I'm from the XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I'm a XXXX. Through PayPal I received my salary. This XX/XX/2021 I received an email from PayPal says that my account was permanently limited. My money was hold there amounting XXXX pesos. I have to wait 180 days for me to withdraw my money.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-01
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: Paypal informed me on XX/XX/21 that my account was permanently frozen due to alleged violations of TOS. In the email, it stated the current balance of {$1800.00} would be held for up to 180 days as insurance against any chargebacks, disputes filed, etc. None have been filed by any buyers. At day 170 of the 180 days ( XX/XX/21 ), the entire amount was removed from my account for " damages to Paypal '' without any notification to me. Customer service can not tell me anything about my account or offer anything but canned answers. I requested accounting of realized damages that totaled this amount but they have refused to furnish this to me. The best thing they could offer is that I hire an attorney to send a lawsuit or have a law enforcement subpoena sent to their legal department.
Company Response:
State: KS
Zip: 67114
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A