Date Received: 2021-08-11
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: hi thanks for this service the problem is with Paypal I was working on XXXX until PayPal limited my account for 180 days ( that's what they say ) because so far I have {$1400.00} blocked in my account after 18 months of the last transaction I have included a screenshot ( they say 6 months you will be able to withdraw ) The problem does not allow me to add a bank or visa to withdraw I have contacted them a hundred times without any response or effective solution
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Since we began services with PayPal 5 years ago, while trusting this company with my personal and business funds, on XX/XX/2021 PayPal has obstructed our businesses. Prior to this, my businesses were using PayPal with no issues. Come XXXX I tried to transfer funds from my PayPal to my bank account and was unable to. I called PayPal and the customer service agent told me I shouldn't worry, that it was only a measure they took and needed additional information. I quickly provided PayPal all the information requested and waited a few days and received no response. Transactions were still processing into my PayPal account. Days later, I receive a call that completely startled me, I was told that my account has been limited for 180 Days! That all funds in the account were on hold and non transferrable. This was the start of a large downfall for my businesses. As well as much financial troubles for my family and continues to be. We had multiple 5 figures in the account that was needed for cash flow. All orders have been delivered promptly, I provided tracking for all orders. It has been several months now, and I am still unable to access these funds. This is taking food out the mouths of my family and disabling me from paying my rent. I understand to PayPal this sum of money may not be significant, but in my situation this put me on the verge of bankruptcy. If I am unable to have access to these funds soon, then not only my business will collapse, but my family will continue to suffer. I have not abused PayPal 's services in any way, this must be a mistake. I have reached out to PayPal several times, but there is no response. PayPal closed my account for no clear reason and has left me with no clear way forward. My email linked to my PayPal is XXXX. UPDATE : After waiting a full 180 days PayPal transferred themselves all the funds I have waited months for. However to my last filing they stated they will return all funds after 180 days. PayPal first held my funds and now embezzled them. I want my funds back PayPal. I will be joining a class action law suit against PayPal with XXXX XXXX XXXX. PayPal my family needs my funds returned immediately.
Company Response:
State: TX
Zip: 75044
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Hi. I would like for PayPal to please fully review my account. I am in desperate need of the funds in my account and I have tried everything I can to prove to PayPal that the funds received are legitimate. I understand that PayPal is stating that they are holding funds due to them seeing I was a resident of XXXX. I have uploaded all the documents that I have available to prove that XXXX benefits were due to me as well as the XXXX benefits. I will re-upload all the documents I have submitted prior but I really pray that PayPal offers a one time exception or an explanation as to what additional information they need to open my account. I am behind months on bills due to this and I am unable to continue to build my businesses during this time. I am also facing an eviction because of this situation. The original 180 date was supposed to end in XXXX but now PayPal is saying the 180 days is over in XXXX. If PayPal is unable to release funds, I am asking if PayPal sticks to the original 180 day hold and release them accordingly in XXXX. Please PayPal act in good faith and release my funds.
Company Response:
State: TX
Zip: 76543
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-10
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I opened my store under XXXX and had PayPal as a form of payment on Friday. After completing 5 sales, they decided to permanently restrict my account without any notice or how it violates their user agreement. I called customer service twice. The first person I spoke to said he could help lift the restriction if I sent my photo ID to the company which I did. Afterward, I received a message from PayPal saying the permanent restriction is final. I decided to give another call to customer support and when I explained to her I had 5 sales for selling stickers and keychains, she told me nothing can be done about the restriction and I can no longer use their platform. I can't even make a new account or transfers the remaining funds to my bank account at all.
Company Response:
State: WA
Zip: 98146
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-09
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Venmo allows you to purchase cryptocurrency through their mobile app. I have purchased crypto from their site but I am not able to sell it ( an internal error on the app freezes/kicks me out of the app after entering my tax information ). I advised Vemo of the issue on XX/XX/2021 and communicated with them approximately 13 times via email in regards to this ongoing issue. On XX/XX/2021, I was told that I need to verify my identity to sell the crypto and then was told that the best way to identify myself was to get a Venmo debit card. I am aware of no language in the service agreement where I am required to get a Venmo debit card for Venmo to release funds and Venmo is refusing to release funds and they have no basis to do so.
Company Response:
State: OH
Zip: 432XX
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-10
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2021, pay pal fraudulent charge on my account for XXXX dollars to a party XXXX XXXX, do not know this person. Contacted pay pal and was advised this charge was not unauthorized. This is in spite of the fact that there were numerous other attempts by this individual to collect money from my account in amounts of XXXX to XXXX dollars that my bank denied. PayPal investigators apparently don't find it suspicious that one person would receive this many transactions days apart in total amounts over XXXX from one account. It should also be noted I hardly ever use this account and it had been over a year since I used it last. This should also be suspicious. Pay pal is aiding and abetting obvious fraud to protect their reputation and assets at the expense of consumers
Company Response:
State: NY
Zip: 10038
Submitted Via: Web
Date Sent: 2021-08-10
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I have a PayPal account and I changed my phone number and couldn't get in so I looked up how to get in touch with PayPal and was directed to the site but they said I had to download XXXX XXXX gift cards and they also had me download an app so when I finally figured out what was going on I tried hanging up and I couldn't it was like they had control of my phone I finally got the app off my phone and I didn't send them the gift cards they wanted me to download here is the number and name. XXXX XXXX XXXX XXXX
Company Response:
State: MD
Zip: 21221
Submitted Via: Web
Date Sent: 2021-08-24
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-09
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Invoice ID : XXXX I received update for my case from PayPal on Sunday XXXX XX/XX/2021 stating that " we had to deny your claim ( s ). This decision was made because we received shipment tracking from the merchant confirming that the merchandise was delivered ''. I immediately called PayPal and the CS track the package nothing such as item delivered to me update. Instead, the update is package returned to the shipper on XXXX XX/XX/2021. Therefore, the CS reopen the case on XXXX XX/XX/2021. Same day with case closed and promised I will get my refund. The call also recorded. Please check. At the same day XXXX XX/XX/2021. The case closed again. Stating that I'm ineligible for buyer protection. To conclude the situation. Item returned to seller but PayPal lied that tracking shows delivered when its not. And after case reopen because of my appeal. Case close again and PayPal stated im ineligible for buyer protection. Which is so unethical and unacceptable. How come PayPal run with client money after receive package back? And after confronted that PayPal make excuse that item delivered when its not? And less than 24 hours close the case again and change the reason. Attached the email received from PayPal. Call recording with PayPal from XXXX XX/XX/2021, XXXX XX/XX/2021 and XXXX XXXX XXXX acknowledged item returned to the shipper. And promise of full refund {$2700.00}. PayPal also can check call recordings stored in PayPal data base Note : PayPal also record every call made to them for quality purposes. Therefore please CFPB to review the call recordings because call recordings i have is match with PayPal database
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-09
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: Yes thank you for helping me the first time with PayPal however they fixed the account for me to use but I contacted them cuz I could not withdraw money still I was given the run around and I called several times because somebody else had changed the phone number and password I just finally got back in the account I had {$850.00} I only withdrew {$200.00} leaving {$650.00} my account has {$1.00} in it and I have tried several times to get PayPal to fix these unauthorized transactions they refuse saying that they right the unauthorized transactions are to PayPal itself help me please
Company Response:
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-09
Issue: Fraud or scam
Subissue:
Consumer Complaint: I purchased digital account, from XXXX, which merchant 's descriptions says original email and original information of account will be provided to prevent account recovery. However, seller created another email and changed the information on the account being sold to make it seem like the details provided were the original ones. Days later after purchase, digital account that was provided at purchase was recovered by seller using the original email seller kept hidden that was not included in the purchase. I contacted digital account company, XXXX, immediately after receiving email notice of account recovery but chat support was offline as it occurred between XXXX XXXX Pacific Time. I selected the option for phone call and received a call few minutes later. XXXX XXXX requested details to help with recovery of compromised account and I provided information that was given to me during purchase to retrieve account back. Support rep was speaking with uncertainty and seem puzzled after informing of details and was requiring assistance from higher ups. I assume this is likely due to seller contacting them earlier to recover account and is causing confusion. After waiting 15 minutes for support working with the higher ups, I was informed provided email was not the original one and was asked if I have the original one. I responded that is the original one but they said to retrieve original email for further assistance and could not help any further until it was provided. I raised concern to merchant including their buyer 's protection for fraud and scam but ticket was immediately closed stating it was past their 14 days of insurance. Merchant did not do their due diligence in confirming original email and details that seller provided ; even though it was up listed and sold with description that original email and original details of account will be provided. I informed seller had no previous ratings and was likely a scammer but I put my faith in the wrong person, even if seller was from XXXX, a country notorious for scams, as the deal was too good to pass up on and I expected merchant to have a better buyer 's protection in place. I even included proof that seller was not on account since it was sold until the same time when account was compromised. I immediately escalated to PayPal and disputed purchase as Item was not received since merchant did not provide further assistance with the scam. Original case was opened as Item was not received, but it was in between that and Item significantly not as described as I did receive it for a few days but digital item was compromised by seller and I no longer have what I purchased or any remnants of it. The digital item that was provided was not as described as the account did not provide the original details that it was up listed for. I confirmed that with the company of that account, XXXX, themselves and I reached out to seller to provide official proof from XXXX XXXX that account details were the original one but seller avoided the question multiple times The claim was closed stating documentation regarding a credit was not received. I thought nothing much of it then since I did not upload much documents as I was expecting the review would reach back out to me if further information was needed. However it was closed a little XXXX XXXX PT without asking for any additional input from my end. I could not reach out to PayPal for assistance until the following day since support was closed for the day. The next morning, I contacted PayPal and spoke with XXXX. I was informed this XXXX had the longest violation happening on their end and would eventually be kicked off PayPal services. XXXX had this case reopened and it was already prioritized due to the large amount. She informed a special back office team was working on this XXXX. She assured me saying I was receiving the best resolution for this case. I was informed I would be notified of any update on this case through email. After the call, I uploaded a lot of additional information to the claim to further support my dispute. However, the claim was closed again on Saturday little before XXXX XXXX Pacific Time. It was again closed for the same exact reason of not receiving documentation that credit was due. At this point, I was a bit astounded by the closing notes. It was not changed at all compared to the last time it was closed. I was not updated a single time or asked for further details. The claim was closed with an inconclusive and broad resolution. The timing was odd too when it closed on Saturday XXXX XXXX since I could not reach out to support until the following Monday. Not only was this claim closed during times where it made it difficult to contact support for further assistance, but it was closed with the same generic statement without asking for further information on my end. I found this particularly strange. I don't see why I would be due a credit since that is the reason why I am filing a dispute in the first place. Along with not receiving any updates or requests to provide further information. I contacted PayPal again on Monday morning and spoke with XXXX. She provided me with brief details of the case that it was closed in the Merchant 's favor since Merchant provided proof of delivery via Tracking. However, the Tracking the Merchant provided is not a tracking at all but an order number. She informed me she could not work on the case since it got worked on by the back office team and to further dispute it with my card issuer, XXXX XXXX, which I will be in contact with. The claim was closed by the back office team twice with generic closing notes ; without any update sent to me during late hours where I could not reach out to support until the following business day. I find this timing awfully strange and speculate a possibility that a few individuals in PayPal may be in collusion with Merchant, XXXX.
Company Response:
State: CA
Zip: 91732
Submitted Via: Web
Date Sent: 2021-08-09
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A