Date Received: 2021-08-01
Issue: Fraud or scam
Subissue:
Consumer Complaint: My son sent me {$40.00} dollars from his PayPal account to mine ( This is all relevant to my complaint so please bear with me. ) He immediately realized that he used the wrong card to send me the money. he use his credit card and intended to use his debit card. He contacted me and I initiated a refund. ( this all happened in less than 2 minutes. ) Here is the complaint number he filed against PayPal concerning this issue.XXXX-XXXX. Basically PayPal stole the {$40.00} from him and told him numerous lies to justify stealing it. He filed a dispute with his bank. He kept a verbatim copy of the conversations he had with PayPal, Concerning this {$40.00} refund using their messenger app. He included a copy of that conversation in with his dispute. After his bank read the conversations and saw all the lies PayPal told to him regarding the {$40.00} the bank refunded his money back to him. Yesterday day I log into my PayPal account and I have a message that I have a negative {$40.00} balance on my PayPal cash account. I contact PayPal using their messenger app and they tell me that since my sons bank found in his favor and returned the money PayPal stole from him that I owe PayPal {$40.00}. I refunded the {$40.00} immediately. PayPal even confirmed that I refunded the money ( see attachment PayPal refund XXXX ) and that the refund had completed. I did my part and refunded the money. What PayPal did with it after I refunded it is not my responsibility. PayPal went on record and stated that the refund from my PayPal account to my sons account was completed. Now PayPal is trying to steal {$40.00} from me. I in no way owe PayPal {$40.00}. PayPal stole the {$40.00} from my son and that was fraud. My sons bank ruled in my sons favor and returned the money PayPal stole from him back to his card. How am I responsible for PayPal stealing {$40.00} from my son and telling lies to justify stealing it.? I am uploading the original conversation my son had with Paypal using their messenger. ( See PayPal conversation ) read it yourself. They told numerous lies. Nothing PayPal says can be believed. I am also uploading my conversation with PayPal where they claim I owe them {$40.00}. ( See PayPal lies volume 2 )
Company Response:
State: FL
Zip: 32505
Submitted Via: Web
Date Sent: 2021-08-01
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-31
Issue: Other features, terms, or problems
Subissue: Privacy issues
Consumer Complaint: I have a problem with my PayPal account that they limited my account due to suspicious activity. I called PayPal they said the suspicious activity was when I did a balance transfer from XX/XX/XXXX to my bank account which is on file on my PayPal account which cause a limited access to my PayPal account. PayPal did not send an email regarding to this restriction till XX/XX/XXXX which I initially called due to the limited access. PayPal wants me to submit a photo copy of my I.D . and proof of address to verify that I am the account holder which I told them I refused to sent due to privacy concerns and that PayPal is not a financial institution that having me submit that information PayPal will retain that information. They refused to rid of the limitations until I submit my I.D . and proof of address.
Company Response:
State: CA
Zip: 90022
Submitted Via: Web
Date Sent: 2021-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-31
Issue: Fraud or scam
Subissue:
Consumer Complaint: I am XXXX of a startup of XXXX established in XXXX, 2021 and have been using Paypal as their main payment option for providing XXXX XXXX XXXX abroad from XXXX. In 1.5 years of our XXXX we have done total business of around XXXX USD from Paypal and around XXXX USD from all payment options. There have been 513 total transactions in this time period and very less disputes which got resolved successfully out of which many were fake disputes done by scammers. We help financially weak students in XXXX, XXXX countries and XXXX XXXX get good & cheap education from our academic rich experts who provide them online class support. Today I got an email stating my paypal id is permanent closed for violation of any norms but I can assure you with all my dignity that we never do anything which is unethical neither there have been any dispute or false activity done from our side. I think there have been some mistake from Paypal automated system which closed our account. We comply with all the government norms of our country, regularly pay taxes and have GST and all required and approved documents for running the business. We are ready to resolve the issue if there is some issue from our end to get this ban lifted.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-31
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: in XX/XX/2021 PayPal closed my PayPal account which still had XXXX in the account. This was closed because a customer sent a payment via friends and family instead of goods and service by mistake, PayPal said this was against their policy and closed the account. They said they would have to hold funds for 180 days. I have gone to look and they have transferred the funds in the account to themselves. I have range them up to ask why and they said because of that policy violation. However, that money is mine and I did not authorise the transaction. Have full documents to prove it etc Transaction ID : XXXX Transaction details Print Correction XXXX XX/XX/2021 at XXXX BSTTransaction ID : XXXX Payment status : COMPLETED Gross amount XXXX GBP We have no postal address on file Your payment Gross amount-XXXX GBP PayPal feeXXXX GBP Net amount-XXXX GBP Contact information PayPal Funding details Funding Source : PayPal balance Funding Source : XXXX GBP - PayPal Account Need help? Go to the Resolution Centre for help with this transaction, to settle a dispute or to open a claim. MemoXXXX GBP ; PayPal Posting Date : XX/XX/2021 ; Payment to : Paypal ; Damages caused to PayPal by Acceptable Use Policy violation ( s ) ;.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Other transaction problem
Subissue:
Consumer Complaint: Hi my name is XXXX and I'm from XXXX I'm using PayPal to transfer money and take payments from my clients more then 8 years but last 2 years their AUP ( user agreement policy ) was changed without any notice or email last year they start transfer any monies under AUP break or damages ... They took XXXX usd from my account without any notice or reason I'm still trying to contact them but no phone or email is replying my PayPal account email is XXXX Thanks.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Other service problem
Subissue:
Consumer Complaint: PayPal is refusing to close my account that hasnt been active for over 3 years. Stating that my bank must verify banking information that on a credit card that is expired. I called on XX/XX/30 to attempt to resolve the issue. The representative that I spoke to was rude and placed me on hold never coming back to the phone. When I requested to speak to a supervisor.
Company Response:
State: FL
Zip: 34759
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-30
Issue: Charged fees or interest you didn't expect
Subissue:
Consumer Complaint: On XX/XX/XXXX ; I initiated a PayPal Pay in 4 loan. I selected a direct ACH transfer from my bank. That option typically takes 1-3 days to process. On XX/XX/XXXX the money was successfully transferred to PayPal and I receive a confirmation. On XX/XX/XXXX I paid my 2nd loan payment. The next Payment Date is now XX/XX/XXXX. On XX/XX/XXXX ; they charged me a late fee of XXXX. On XX/XX/XXXX ; I was paid XXXX by an outside party through PayPal. PayPal removed that money from my balance without informing me and without leaving a paper trail. After that XXXX dollars were removed ; I was left with a XXXX cent negative balance. Upon writing this complaint ; I notice that PayPal has charged another XXXX as a late fee. ( As a note : I asked for my ACH Transfer to be switched over to my card on the XXXX )
Company Response:
State: VA
Zip: 20155
Submitted Via: Web
Date Sent: 2021-07-30
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-29
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: Yes PayPal refuses to let me withdraw my money from my closed account I have documentation stating that I can withdraw it but other documents showing they stopped it
Company Response:
State: GA
Zip: 30324
Submitted Via: Web
Date Sent: 2021-07-29
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Problem with a purchase shown on your statement
Subissue: Credit card company isn't resolving a dispute about a purchase on your statement
Consumer Complaint: {$110.00} was charged to my Venmo debit card on file with XXXX as one of my options for paying. I received products from XXXX which clearly shows on their site had been cancelled months earlier as a reorder. I have exhausted all mean and months of time to have XXXX send a call tag for their product or I will keep it and want a refund. They refused my refund and referred me to Venmo. Venmo gave me three conflicting reasons for denying my refund and declined in favor of XXXX. I filed with XXXX and OAG consumer Affairs WA and XXXX issued the same exact form response. I have reached out countless times to Venmo and no response it is over XXXX months and I need my money. Thank you for helping I feel I am being bullied by both. {$11000.00} is a lot of money. I did not order these items. They have admitted sending without my permission
Company Response:
State: NJ
Zip: 08003
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-07-28
Issue: Other transaction problem
Subissue:
Consumer Complaint: In XX/XX/2021 PayPal closed my PayPal account which still had XXXX in the account. This was closed because a customer sent a payment via friends and family instead of goods and service by mistake, PayPal said this was against their policy and closed the account. They said they would have to hold funds for 180 days. I have gone to look and they have transferred the funds in the account to themselves. I have range them up to ask why and they said because of that policy violation. However, that money is mine and I did not authorise the transaction. Have full documents to prove it etc Transaction ID : XXXX Transaction details Print Correction XXXX XX/XX/2021 at XXXX XXXXTransaction ID : XXXX Payment status : COMPLETED Gross amount XXXXXXXX XXXX We have no postal address on file Your payment Gross XXXX XXXX PayPal XXXX XXXX Net amountXXXX XXXX Contact information PayPal Funding details Funding Source : PayPal balance Funding XXXX : XXXX XXXX - PayPal Account Need help? Go to the Resolution Centre for help with this transaction, to settle a dispute or to open a claim. MemoXXXX XXXX ; PayPal Posting Date : XX/XX/2021 ; Payment to : Paypal XXXX Damages caused to PayPal by Acceptable Use Policy violation ( s ) ;.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-07-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A