Date Received: 2021-08-12
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I got email that this account that this account was engaged in activity to deceive PayPal and its customers. PayPal said After a review, we decided to permanently limit your account as we detected that this account that this account was engaged in activity to deceive PayPal and its customers. but I haven't done any thing and my money is stuck in PayPal. please restore my account
Company Response:
State: NY
Zip: 11214
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: I made a purchase with my paypal debit card on a website called XXXX on XXXX, and spent XXXX on parts for a paintball toy, and didnt receive an item, the merchant agreed to a refund, but only refunded XXXX out of XXXX, im still waiting on XXXX, I filed multiple claims with paypal, and it keeps getting denied because they see I received a credit from the merchant, but theyre are not looking at the numbers
Company Response:
State: FL
Zip: 33311
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: This Complaint is in regards to PayPal mishandling my funds in my PayPal Cash Account, as well as holding my funds from an invoice that has already been paid out by my client. I made a purchase on XX/XX/XXXX and used PayPal to fund the transaction, in which I elected to use my credit card that was linked to my PayPal account. PayPal did not deduct funds from my credit card, rather they took the money out of my PayPal cash balance, which was NOT to be used. They did not alert me, nor notify me that they were taking funds from that balance instead of my credit card to complete the purchase either. I did not discover this until two days later ( XX/XX/XXXX ) and called to inquire & request they correct the error. I spoke to an associate and a supervisor who both advised that nothing could be done, they could not advise why the transaction was not completed from my credit card, as requested and they would not assist after I expressed the need for my cash balance to remain untouched since this was earnings from my sole proprietorship business, which was separate from the personal transaction I attempted to make through my credit card. The only thing they said was that sometimes certain transactions are not be processed by the method in which I have elected and that PayPal automatically pulls from the Cash Balance as default, without notification. I asked how they could unilaterally make the decision to pull money from a different account in which they were NOT directed without communicating or notifying me first, but my inquiry went unanswered. I told them that since they provide a financial service there are laws and regulations in place that protect the consumer, and since a banks can not do that they can not decide which account to pull funding from whenever I make a transaction using their platform. I lost access to the total cash amount of : {$770.00}, which belonged to my sole proprietorship, not for personal transaction use. This amount was supposed to be charged to my credit card. I want my cash returned & my card charged, especially since I was never notified. Additionally, a separate issue I discovered when logging in is that PayPal is holding my funds for an invoice that one of my clients already remitted payment for. When I verified that a service was provided they told me multiple different reasons that were not consistent or making sense as to why the invoice would be held. They could not answer my questions and advised that the funds would not be released until the end of the month, or sooner if my client inconveniently took time out of his day to submit additional verification information to them, but I need them ASAP to pay out bills. My invoicing mirrored the same invoices I had sent out earlier that week, and the invoice funds from my prior client weren't held. Nobody could give me specific or valid responses why this was happening. They just kept stating " the system does it automatically ''. However, the system did not do it automatically for my other invoice that I received payment for, so their logic doesn't add up. The platform says the funds will be released a different date than customer service states. I wasn't notified that the funds were on hold either, I was only notified that the client remitted payment for the invoice. PayPal is holding on to my money in their platform. Again, a bank is highly regulated when it comes to transaction deposits, debits and credits, so PayPal should be following these rules as well. I want my funds released totaling {$1300.00}.
Company Response:
State: CA
Zip: 902XX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, My occupation is XXXX XXXX XXXX XXXX XXXX XXXX XXXX such as XXXX and my own website, using paypal as my payment processor. I reside both in the United States and XXXX, travel back and forth as part of my business. Paypal seized my money after holding it for 180 days without notice and without a court order. Just a few days after passing 180 days, XX/XX/2021 they transferred all my balance XXXX to themselves under the note " Paypal damages caused by acceptable use policy ''. My account was around 4 years old. My money was seized XX/XX/2021. I contacted paypal customer service several times the same week and I was told that my money was being held for 180 days and that after this time they would return the money to my account. I tried writing to my local congressman and other government agencies with no success but in the end I decided to wait 180 days. Just before a few days before passing 180 days my balance was transferred to themselves like I said before and here I am taking legal action against the unfair practices of paypal.
Company Response:
State: FL
Zip: 33428
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-12
Issue: Other transaction problem
Subissue:
Consumer Complaint: Venmo froze my account with over {$800.00} in it and tried to tell me theyre not going to release my funds for 180 days
Company Response:
State: FL
Zip: 33467
Submitted Via: Web
Date Sent: 2021-08-12
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, On XX/XX/2021, I had ordered accessories from the seller. It is now XX/XX/2021 and I havent received my merchandise. I spent a total of {$1500.00}. I messaged the seller multiple times about this and he had blocked me. He refunded me only {$0.00}. PayPal refused to help me. This specific seller has a history of fraud/scam and I did not know this until recently.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Money was not available when promised
Subissue:
Consumer Complaint: Venmo had my account open and told me I could use my money or transfer it when it cleared. The minute I went to transfer the balance out into my bank account, they blocked my account and said I breached the terms. They blocked the account and I cant use my barcode or send the money, and there is no customer service. This company is owned by PayPal, and they too steal the money when I make an invoice for my single member llc service I offer, and they hold it for a minimum of 3 weeks. One time they made me wait a month for {$2000.00}, and then they said that it would require an additional one month for processing. I called the client and he said the money cleared the same day he paid me. PayPal then has lendio send you offers for financing, so they can charge you interest to get the money they legally are supposed to send within a few days. Every single time I send them a chat request for support, I get a lendio message right afterward. PayPal and Venmo are extremely unscrupulous, and I believe this is conversion, which is a felony and fraud and deceipt. I recommend a fine of XXXX XXXX dollars, as this amount will hardly even scuff their shoes.
Company Response:
State: FL
Zip: 337XX
Submitted Via: Web
Date Sent: 2021-08-25
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Attempts to collect debt not owed
Subissue: Debt was paid
Consumer Complaint: My PayPal account was hacked and some charges were made onto the account creating a negative balance. I mailed a payment on XX/XX/XXXX to the payment account address in XXXX. On XX/XX/XXXX the check I sent in was cashed for {$1000.00}. To date they have yet to apply the payment to my balance and sent it to XXXX XXXX collection agency. I have about 20 calls back and forth, numerous messages on their online chat system and even tried their XXXX page. No one seems to care or want to assist me. I will not pay this balance twice.
Company Response:
State: NY
Zip: 142XX
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: I have a PayPal account, and I recently received a limitation from PayPal, which I was able to resolve by providing all necessary information ( business information, my ID, and other information ). After the account was restored the next day, I received another limitation that did not make sense, so I contacted customer service, and I found out on the next day that the account was permanently closed. and i still have my fund in the account, they claimed that they will hold it for 180 days, and I am not happy with this decision since they did provide any reason for closing and holding my funds
Company Response:
State: CT
Zip: 06516
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-11
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello, On XX/XX/2020, I had ordered accessories from a seller on PayPal. I spent a total of {$6100.00}. It is now XX/XX/2020, and I have yet to receive these products. Ive already contacted PayPal and they couldnt help me. The seller provided both PayPal and I tracking information for the products that show that the products were delivered to an address in NY, however, I live in Massachusetts. My PayPal account also lists my address on it. I do not live in New York.
Company Response:
State: MA
Zip: 027XX
Submitted Via: Web
Date Sent: 2021-08-11
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A