Date Received: 2021-08-16
Issue: Managing an account
Subissue: Fee problem
Consumer Complaint: I didn't receive my package and PayPal will not refund the money.
Company Response:
State: CA
Zip: 94544
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Managing an account
Subissue: Deposits and withdrawals
Consumer Complaint: I made a purchase online in XXXX and paid for that purchase with my PayPal account which I have had for over 15 years. I did not receive the merchandise and requested a refund from the seller. This refund was made in a series of payments to my PayPal account and PayPal froze my account for 21 days holding those funds. It has now been more than 30 days and PayPal refuses to let me transfer those funds to my bank. They will not release my funds. I spent over twenty minutes on the phone with a representative who refused to close my PayPal and credit card account with them and send me my funds, which they are illegally holding. I have had this account with them for over 15 years and never had a problem, but their actions over this incident have caused me to lose confidence in PayPal and their system and I simply want my funds transferred to my bank and the account closed. They refuse to do this.
Company Response:
State: FL
Zip: 33703
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/2021 an attorney contacted me regarding payment due on a project. We determined that I could pay {$500.00} per month in a previous confirmed conversation. They asked me for an update to my card. I gave them my Venmo card number with an ok to charge {$500.00}. The attorney charged {$1400.00}. She said that her accounting department would make a one time charge of {$500.00} on the Venmo card then for the following month continue with my regular card on file. I received a text message noting the unauthorized charge. I called them right away to cancel because this wasn't my agreement. She stated that accounting would credit the {$1400.00} back and charge the {$500.00} due. Accounting called me and said they canceled the pending transaction and would wait 1 day so that they'd be able to charge the {$500.00}. The attorney charged the {$500.00}. I contacted Venmo to let them know about the unauthorized charge. I wanted to find out when the $! XXXX would be credited back to my account. Customer service canceled my card because I said the word " unauthorized '' i told them I the card isn't the issue it's the charge. They allowed me to keep my existing card. I've contacted customer support daily for the last 5 days. They avoid telling me when the funds will be returned and they avoid talking about the transaction. I apologized for the confusion regarding the card. I never asked support to cancel my card. To date I haven't received the unauthorized {$1400.00} debited using my Venmo card. No ETA for the return of the funds and no apology.
Company Response:
State: CA
Zip: 90001
Submitted Via: Web
Date Sent: 2021-09-01
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-15
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: On XX/XX/2021, I received an email from PayPal with the subject line " You can no longer use PayPal. ( Ref ID - XXXX ) ''. Basically, the email stated that PayPal had identified certain risk factors with my account such that it could no longer do business with me. At that point ( and as of today, XX/XX/2021 XXXX, I had a balance in my account of {$1500.00}, funds received from clients for whom I do hourly work and that I used to make regular routine purchases for my cat supplies, XXXX XXXX XXXX account and various other sundry purchases. PayPal further announced that it had no obligation to explain the specific reasons for its steps and that it would hold my funds for 180 days and then notify me by email on how to transfer my funds. I immediately tried to transfer the funds on my account XXXX {$1500.00} XXXX to my linked XXXX XXXX checking account only to be asked to contact PayPal 's customer support. Attempts to contact their customer support department proved fruitless and I received no direct response from them in response to my demand for the immediate transfer of the funds on my account. My subsequent complaint to the XXXX XXXX XXXX about this practice was replied to by PayPal on or about XX/XX/2021 wherein PayPal basically restated what it had already told me and made no further efforts to resolve the dispute. I replied to the XXXX XXXX XXXX that, as far as I was concerned, the case was not resolved and that I would be contacting you for assistance.
Company Response:
State: CA
Zip: 90045
Submitted Via: Web
Date Sent: 2021-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-15
Issue: Fraud or scam
Subissue:
Consumer Complaint: Hello my paypal account is XXXX Few months ago I opened a Paypal account. as their Term of Services written in their website they have to offer users " buyer 's protection '' which means I have ability to dispute my transaction and get refund in case not receiving item or if item is " not as described ''. https XXXX XXXX you can follow this link. So I was sure that I was protected as long as using Paypal for online purchases. I made 4 transactions to a merchant on Paypal. -I received a letter for two of them ( and seller used them as tracking ) but it was letters that I'll receive my item soon and no need to worry and I opened a NOT AS DESCRIBED case -I didn't received anything for the other two transactions so I opened a " NOT RECEIVED case '' ... .. so I opened all of them on XX/XX/2021 and seller was supposed to answer until XX/XX/2021. But suddenly Paypal closed all of cases in seller 's favor on XX/XX/2021 and SELLER DIDN'T respond at all this is either a mistake for paypal or I think a fraud from paypal in order not to loose money. ***** I have also seller 's emails to myself that he confessed he scammed me and I'm not gon na receive any item form him ( emails was sent from the email that he used on paypal ) case IDs was XXXX not received XXXX NOT RECEIVED XXXX not as described XXXX not as described
Company Response:
State: LA
Zip: 707XX
Submitted Via: Web
Date Sent: 2021-08-15
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: XX/XX/2020, I made a skeptical purchase from a company selling XXXX XXXX for {$240.00}. This website was apart of PayPals Buyers Protection. After two months of not receiving the product, PayPal reached out to the company. The same day of submitting a claim with PayPal, the company marked the item as delivered that had been showing in transit for weeks on end. PayPal told me they could not do anything about my situation. Under PayPal, the company name reads, XXXX XXXX. Neither did I receive the product, but I am out of {$240.00}. I ended up buying a XXXX from XXXX.
Company Response:
State: MD
Zip: 21113
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Money was not available when promised
Subissue:
Consumer Complaint: My name is XXXX XXXX and I used to sell on XXXX and receiving funds to PayPal, my paypal email address is XXXX PayPal closed my account 6 months ago with over $ XXXX holding from my account and I logged on my account a few days ago and found out that PayPal had transferred all my funds to themselves without any notice / email while they sent me an email earlier said I would be able to withdraw the balance in 180 days ( email attached ). No explanation why they took my funds out. I never wronged PayPal. Never had a negative balance. They just decided not to support my business anymore which I had no choice but to agree to as nobody would respond back to me why my account was limited. I was fine with it and moved on. Then they decided to steal the funds out of my account. It is not acceptable. I never caused any damage to them, or the funds would be reversed already I would require PayPal to return my money and if it doesnt come with resolution I am debating going to the media to investigate this and I will begin the process of taking PayPal to arbitration.
Company Response:
State: OK
Zip: 73020
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-14
Issue: Unexpected or other fees
Subissue:
Consumer Complaint: PAYPAL sent me an email last XX/XX/2021, to paypal acct. XXXX After a review, we decided to permanently limit your account as we found potential risk associated with it. Youll not be able to use PayPal to send and receive payments or shop online. If you have funds in your PayPal balance, well hold the amount for up to 180 days. After that period, well email you with information on HOW TO ACCESS YOUR FUNDS..I immediately email Paypal to ask what is " potential risk '' i made and asking for a proof, because my Paypal acct. are Clean, no issue, no complain and no charge back. But Paypal simple reply me that they can not disclose the reason and wait 180 days to refund my money. I patiently wait 180 days, But on 178th day, When I check my Paypal acct. amounting XXXX peso or roughly US {$420.00} .the balance is XXXX. I immediately Email paypal, demanding an explanation and the Paypal response due to violation of terms and use. without giving me any proof what i violated. In the first place why paypal email me to wait 180 days and they will refund my money. I feel i was robbed, and mentally abused. I hope your good Office give Justice and Help me.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-14
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Other transaction problem
Subissue:
Consumer Complaint: my money amounting to XXXX XXXX was lost at my paypal account XXXX. my account was hold for 180 days. before 180 days my money was no longer available when i checked
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-13
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-13
Issue: Problem with a purchase shown on your statement
Subissue: Card was charged for something you did not purchase with the card
Consumer Complaint: I had unauthorized transactions and contacted paypal at XXXX as I obtained that number from the internet. I was given the employee name of XXXX XXXX at XXXX XXXX and a paypal employer ID XXXX. My case was NOT resolved, in fact they were obviusly fradulant. Yesterday I contacted another PayPal customer service and spoke to someone that told me they never give out employee ID #. This was phone # XXXX. Unauthorized charges include {$250.00} to XXXX XXXX, {$260.00} to XXXX XXXX, XXXX XXXX {$85.00}. Are you able to provide me with any assistance? My email is XXXX and my phone is XXXX. Thank you in advance.
Company Response:
State: CT
Zip: 062XX
Submitted Via: Web
Date Sent: 2021-08-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A