Date Received: 2021-08-18
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: Paypal send me an email last XX/XX/2021, XXXX XXXX that my account was permanently limited/restricted with case no. Ref ID - XXXX without any clear basis? I don't know why and what violation I did? They never tell me and without any clear basis. As far as I know, I never violate any of their rules. This results in my business shutdown and they hold my money amounting to {$880.00} on my paypal account for 180-days. I have already contacted their customer service and they told me that their decision is final but, they can not disclose any specific reason why my account has been permanently restricted. And they hold my money for 180-days without any reason. How can I feed my family, they just let us die starving with my hard earned money on their hands? I don't know what kind of evil doing is that? I just want to get back my money and restore my account to properly run my business again. Because, I work hard for it and dedicated a lot of time on it and they just took my money and shutdown my business without any valid reason. I hope you can help me with this problem. Thank you and God bless.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: my account is restricted Because of potential risk exposure, we've permanently limited your account. You'll no longer be able to use the account for any transactions. but I have not done any thing and my money is stuck in it.
Company Response:
State: NY
Zip: 11214
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-18
Issue: Other service problem
Subissue:
Consumer Complaint: Without warning or reason, PayPal suspended my account thereby withholding {$170.00} and preventing me from receiving numerous payments. I have not received any complaint against me nor have I filed any complaints with PayPal. I called PayPal yesterday and spoke to an agent who transferred me to another agent but then PayPal provided an automated message instructing me to email them before disconnecting. I emailed PayPal and merely received an automated message.
Company Response:
State: MD
Zip: 21122
Submitted Via: Web
Date Sent: 2021-08-18
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: On XX/XX/XXXX PayPal has put a hold on my account with a positive balance of {$280.00} USD. A XXXX of mine XXXX accidently sent me a double payment of {$380.00}. The first payment from XXXX made on XX/XX/XXXX was put on hold after I was cleared of the new seller status and Paypal advised that no other payments would go on hold. However this payment was put on hold so Paypal advised that I tell XXXX to do click " confirm delivery '' in the activity section of the payment. I tried to explain this to XXXX twice but again there's a language barrier. I sent XXXX a paypal link on how to complete the steps and she some how manage to send the payment again. Paypal then puts that payment on hold and then puts my ENTIRE account on hold. I called customer service to have the hold lifted since it was an accident, could provide proof and refunded the customer. The rep then tells me to upload my ID, I told her " no '' and that I shouldn't have to jump through hoops for something that was an accident on the buyer 's part. The rep puts me on hold and then comes back saying there's another account of mine ( it's not ) that owes money and until I resolve that, they will not release my {$280.00}. I spoke to another rep and she said the account hold was BECAUSE I owed money. It was then verified that the " account step to resolution '' wasn't added to me account until TWO HOURS afterwards. Which the second rep said is " weird '' and if my account was locked because I owed money, that would be there first. The first rep also argued stating that I had to upload my ID because my account was " new ''. My account is no longer new and was reviewed per Paypal 's policy at 90 days and I was removed from the new account status. I just want my money released back to me, I have nothing to do with that other account.
Company Response:
State: MO
Zip: 641XX
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/XXXX, my Paypal account was permanently limited, stopping me from making any transactions or transferring money out of my account, without any reason given for why. I currently have XXXX $ USD in my account which I can not access. Paypal as a business has promised to provide me with access to my funds and the ability to make online transactions, which has now been taken away from me without even a reason for my ban. I have been using my account for many years and have paid a large amount of fees for their services throughout that time, without any activity that would violate their terms. My latest usage which may have triggered the algorithm to flag my account was a transfer of money from my parents, which was XXXX $ USD into my account. Contacting Paypal through their help center, social media, and phone support have all given vague responses that did not solve my problem nor give reason for my ban. The email associated with my account is XXXX.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Other transaction problem
Subissue:
Consumer Complaint: I tried closing my account on XX/XX/21 and they told me they could NOT verify it was me all because I changed my phone number. The account email is XXXX my social ends in XXXX but obviously I know the whole thing and told the guy at XXXX XXXX and the number I changed it to was XXXX from XXXX which was the old number. Address is XXXX XXXX XXXX XXXX XXXX ma XXXX and there was an old addy of XXXX XXXX XXXX XXXX XXXX XXXX ma XXXX. Please close this at once, this is ridiculous. XXXX XXXX
Company Response:
State: MA
Zip: 02760
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: I was a majority shareholder in two companies after my Husband died on XX/XX/2017. An individual named XXXX XXXX XXXX was involved along with another group of individuals in diverting revenue and creating a large amount of debt with these companies. XXXX XXXX XXXX was a tax preparer under XXXX XXXX a company that my Late Husband and my father XXXX XXXX XXXX owned. In fact my father became was given the POA after my Husband died. There was several years of tax fraud using PayPal account utilizing my social security number as the individual responsible for paying taxes on the income generated. I have reported all this to law enforcement and have even filed a civil criminal court petition on behave of the two companies affected. However, I have been unable to repair my credit and move forward with my life due to the enormous amount of debt that was unlawfully attached to my Social Security and my Company EIN number.
Company Response:
State: TX
Zip: 77449
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-17
Issue: Fraud or scam
Subissue:
Consumer Complaint: On XXXX I had customers pay through my website using the PayPal option. This was the first time I had ever used a PayPal business account. PayPal immediately froze and suspended my business account. PayPal could not tell me why this happened after I asked for a review. PayPal banned me for life, and they are holding my money for 6 months. I did nothing wrong and they will not give me my money.
Company Response:
State: KS
Zip: 674XX
Submitted Via: Web
Date Sent: 2021-08-17
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Other service problem
Subissue:
Consumer Complaint: I have been using my fully verified PayPal account daily for months without any issues whatsoever. I was using it primarily as a means to deposit to my XXXX XXXX, and withdraw winnings, both actively encouraged from PayPal and bookies. Legal and advertised. I had withdraw several times small winnings whenever I won. Yesterday I won big and tried to withdraw XXXX. After 24 hours they limited my account with a reason and froze my money. Obviously hoping to hold onto it. I made the exact same transactions many times just for lesser amounts. It's just this time I made a withdrawal of XXXX and they limited me. Who knows why?
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-08-16
Issue: Money was not available when promised
Subissue:
Consumer Complaint: To whom it may concern, my name is XXXX XXXX and I am writing today about my PayPal account " XXXX ''. PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. Any disputes or returns were settled and all my customers were happy with their product. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to XXXX enriching themselves. PayPal transferred my whole balance and took my hard earned money of {$3300.00} on XX/XX/2021. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about this corrupt acts done by PayPal. I have tried to resolve this issue friendly with them many times, but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward for your reply. Thank you
Company Response:
State: GA
Zip: 30458
Submitted Via: Web
Date Sent: 2021-08-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A