Date Received: 2021-09-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: On XX/XX/2021 my PayPal account was permanently limited in which I was then unable to withdraw, send or use my PayPal Cash Balance, which is supposed to be backed by the FDIC, as I was issued a PayPal Cash Debit Mastercard. At the time the limitation was imposed, my balance totaled {$81.00} that came from a combination of 3 transactions in the amounts of {$36.00}, {$39.00} and {$5.00}. The first two transactions were directly from my family and the 3rd transaction came from a XXXX Rewards Manufacturer Rebate. A screenshot of the transactions will be listed to this complaint. After submitting the requested transaction information as well as proof of identification, PayPal began the verification process which I was told would last upwards of 5 business days. At the end of the investigation I was simply told I could no longer do business with PayPal and that was it. There was no specific reason just a computer generated response. Im hoping you can help me regain access to my account, and money, as Ive heard this has been happening much more frequently during the pandemic and PayPal should be held accountable to communicate clearly with their users on the platform.
Company Response:
State: CA
Zip: 90249
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: I made online purchases on XXXX and selected the payment method as paypal. After I submitted the order, i received an invoice from paypal asking me to click a link and authorize the invoice for payment. I have completed the authorization as it is a genuine email from paypal and my payment method is paypal. What happened was that someone hacked the XXXX retail website and sent invoices through paypal. Paypal is not able to refund me as they say that I have authorized the payments, however, they are unable to give me valid reasons as how some fraudulent people are able to register as a seller and was able to send an invoice thru paypal.
Company Response:
State: GA
Zip: 30040
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal has limit my account and stopped me from withdrawing money without giving full explanations and alternate solutions to fix whatever problems ( if any ) I have. I have already file a complaint here last XXXX but the company Paypal only restored partially my account but still I can not withdraw or make any transactions.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Problem with a lender or other company charging your account
Subissue: Transaction was not authorized
Consumer Complaint: On XX/XX/2021 an order was placed on a pay pal account by a company from XXXX. ON XX/XX/2021 Pay Pal was contacted because money was withdrawn from my account and no merchandise was received. Pay Pal was unable to provide any tracking number because no order existed on that date other than the XXXX company that had a fake number and email address. My bank was contacted who took over the investigation and they lodged a complaint on XX/XX/2021. Pay Pal provided false documentation from XXXX XXXX stating that some merchandise was sent to my home with a fake tracking number for XX/XX/2021. I contacted XXXX XXXX and the tracking number did not match my name or address. I contacted Pay Pal and they continued to lie to me and provide false information and continued to disconnect me from the calls. I then participated in a three way conversation with Pay Pal and XXXX XXXX in which Pay Pal admitted to providing the false documentation about XXXX XXXX and that no merchandize was sent to my home and yet they still charged my account. Pay Pal stole {$79.00} from my account and I want it back!
Company Response:
State: NY
Zip: 133XX
Submitted Via: Web
Date Sent: 2021-09-07
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-07
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal just suspended the account of my small business that i have been working hard to build and held all the funds for no reason. Additionally they accused us of " deceiving Paypal and it's customers '' with zero explanation. I haven't been able to get any sort of answer from customers support and the only option we have is to take this to court. This Paypal account had tracking numbers and details for every order we received. All the orders are processed through our official website and none of our products is against Paypal policies. This has been extremely painful and is driving my small team and i crazy, if anything could be done please help. If it's possible to submit the account for a review if so how can we do so? My email paypal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-23
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-06
Issue: Other transaction problem
Subissue:
Consumer Complaint: I was using PayPal for many years. However, last summer, PayPal decided to put restrictions on my account as it pertained to sending and receiving money, as well as depositing the money into PayPal. I was not given a specific reason as to why this occurred, and tried to speak with the company on multiple occasions, to no avail. Their customer service either did not pick up the phone, and when they did, they were not helpful with their replies. I also emailed multiple times and no luck.
Company Response:
State: NJ
Zip: 07410
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-06
Issue: Written notification about debt
Subissue: Didn't receive notice of right to dispute
Consumer Complaint: I will sell it on XXXX from XXXX to XXXX. These funds were transferred to PayPal account, totaling USD XXXX. But. PayPal withdrew all my money without my permission, and the account balance became XXXX. I lost a lot. So I have to complain about PayPal
Company Response:
State: CA
Zip: 958XX
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-06
Issue: Problem with a purchase or transfer
Subissue: Card company isn't resolving a dispute about a purchase or transfer
Consumer Complaint: A direct deposit was loaded on my pay pal account and they limited my account after I sent in the proper documents and then permanently closed it with a 180 day hold and I still havent been able to get the funds and its been over 180 days
Company Response:
State: PA
Zip: 185XX
Submitted Via: Web
Date Sent: 2021-09-06
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-05
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: on XX/XX/2021 Paypal issued a decision whereby they refunded a previous tenant whom was renting my property a refund in the amount of {$1800.00} for the month of XXXX rent. The buyer paid me ( at his request ) the monthly rent payment via paypal. He lived in the property the entire time up til XXXX the day of his last rent payment and fulfilled the occupancy terms of the lease. Payment for lease = Time lived in property. He used his last payment date as the transaction he opened a dispute against me stating he had not received his security deposit back yet. First he left the property with significant damages while also I followed the Georgia OCGA code ; which states that if the tenant does not provide a forwarding mail address that I then must mail him a copy of the moveout inspection report with final accounting provided. ( It was stated in writing that he must provide forwarding mail address for final security dep if any due to be sent to, and 2. it was stated that he should participate in a move out inspection of the property 3-5 days at max after vacating. He did NOT do either. I provided the lease contract which stated these details to paypal and he paid his security deposit via a personal check drawn off renesant bank with memo note indicating security deposit. I also provided a copy of cleared check to paypal. They stated I needed to provide tracking number for shipment. I asked how or what I could get this information from as it was impossible to obtain considering the circumstances. I did provide a copy of text messages from the tenant showing where they texted me the date they vacated telling me it was empty and they were moved out. None of this helped and after 3 calls to paypal desperate for help they still gave him a refund of {$1800.00} now i owe paypal {$1800.00} and I need help to resolve this matter. one that paypal never should have been involved in to any regard, as well the tenant fraudently disputed his rent payment which he received occupancy of the property for the entire time. His security deposit was paid via a personal check not paypal and he stated in his dispute he was seeking his security deposit back. Which again the amount of damages he left when vacating was substantial and I am taking him to small claims court to resolve that matter
Company Response:
State: GA
Zip: 30265
Submitted Via: Web
Date Sent: 2021-09-05
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-05
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Ive had my pay pal account for some years I rarely use it. But I got a Crypto and bought some eth.. and I left it on the account an I check from time to time.. I have the app and the only to bypass my code is to use a finger print because all of my codes are stored on my XXXX so I just use a finger print. Recently I go to check my account and realize my finger print no longer works. My account doesnt work at all my email address still holds my name but my password doesnt work.. so, I realize someone hacked my account.
Company Response:
State: GA
Zip: 30132
Submitted Via: Web
Date Sent: 2021-09-05
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A