Date Received: 2021-09-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: PayPal lawsuit On XX/XX/2021 at Approximately XXXX hours, XXXX XXXX called stating frantically that he accidentally sent me money through my PayPal account. I look I into my PayPal account and it did indeed have a balance of {$300.00}. At approximately XXXX hours I sent the money back and that was what I believed was the end of that issue. Around 1 week later when I logged into my account I noticed that not only is it in the negative {$300.00} from what I sent XXXX but they are charging me an additional {$15.00} dollars in fees accumulated! When I called in they said that XXXX XXXX cancelled the transaction and that the transaction stating that he was sending me money was pending and they lowered it to {$280.00} to top it off. So not only do they subtract XXXX dollars of what he sent, they are adding a XXXX dollar fee which totals {$30.00} in charges. Whats really frustrating is that you can see that I already corrected this mistake within 15 minutes and that PayPal at the time wasnt doing anything at the time. So I kindly asked them why I am I being attacked and a victim here of being penalized and also if they see that I gave him the money why didnt they just leave it alone or cancel my transaction. For some reason they gave me some poor lame excuse that he was able to retract his transaction, but I was NOT ALLOWED TO cancel my Transaction. So I am being penalized for doing the right thing and now also they sent me collections and now are attacking my credit! This is outraged and I can not believe I am falling victim to PayPal manipulating a situation to where they do not only take my Money, but they are now attacking my Credit. This is giving me a ton of frustration and mental anguish and I need someone to help me receive justice for them stealing my money away from me but also attack my credit. I cant believe I received a collections letter from XXXX XXXX XXXX XXXX. Account : XXXX Ref : XXXX For a bill of {$310.00} This preposterous is completely unfair, PayPal has done me a great deal of frustration, taking my personal time out of my day, giving me a disservice and a great amount of injustice in treatment causing me to have a lot of mental anguish and stress. I am a victim of credit fraud and PayPal is treating me like a criminal adding charges and completely discriminated against me when they told me that he could retract his transaction but wouldnt allow me to retract mine if they couldnt or wouldnt have seen that I already fixed the issue and that I already fixed the issue by giving the money back. But if they were going to allow him to retract the transaction, I should have every right to retract mine. Not only do they allow him and reject me. They change the amounts money that was sent by XXXX XXXX from {$300.00} to {$280.00} for some reason And Added this to my negative balance as that if I owed more for. {$300.00} to {$310.00} I am seeking for justice and now I am seeking reimbursement and restitution for the damages to my credit and for my mental anguish, stress, pain and Anxiety. I am looking to hold PayPal accountable for credit fraud for this was never owed to them and discrimination for allowing him to get away with not only retracting his transaction to crediting my account but then changing the amounts when I complained. This is unjust and I need help. Thank you, XXXX XXXX Cell : XXXX Email : XXXX XXXX
Company Response:
State: CA
Zip: 95128
Submitted Via: Web
Date Sent: 2021-09-21
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: I have started using my business PayPal account for the ecommerce site https : XXXX recently. On XX/XX/XXXX order # XXXX came through and it used PayPal express checkout. A minute later I received an email from PayPal saying " We need some information regarding your PayPal account. ". Apparently something triggered PayPal automation. On XX/XX/XXXX the order was shipped out. The order was a purchase for a coffee grinder. On the same day I sent my driver license and the company business information via PayPal per their request. On XX/XX/XXXX I received email from PayPal saying " You can no longer do business with PayPal ( Ref ID - XXXX ) ''. On the same day I called PayPal customer service and tried to file appeal and get an explanation. I was told the decision was final and there was no way to dispute it. I wasn't even given a reason other than saying " they found potential risk associated with the account ''. My account balance {$450.00} is now frozen for 180 days.
Company Response:
State: WA
Zip: 98029
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal has limited my account after receiving funds ( loan ) from my daughter through her PayPal account. Ive given all necessary data they need was assured that it would be lifted in 24 hours and its now almost 78 hours later and past their 3-5 days needed for review. Ive called Customer service everyday this week and have been told a number of different things, time frames, guarantees and my money is still not available for me to use for absolutely no reason whatsoever. I can not explain to you the amount of XXXX this has caused me. I am a single mother with a XXXX XXXX child, no food in the house, bills starting to bounce and THEY WILL NOT RELEASE MY MONEY
Company Response:
State: NY
Zip: 14623
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Other transaction problem
Subissue:
Consumer Complaint: All of my XXXX XXXX earnings and transaction 's, by design, are processed through PayPal. PayPal has prevented my access to my account and states that I may, " never have access to such, ever ''.
Company Response:
State: NV
Zip: 895XX
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: PayPal Scam my funds {$800.00} Did not return to my account they stealing my money.
Company Response:
State: CA
Zip: 95131
Submitted Via: Web
Date Sent: 2021-09-16
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: Paypal closed my account in 180 days for no reason. I can't withdraw my XXXX XXXX to my bank account. It's been 3 month since I reported this issue here but there is no help or action from the company. They send me an email that they removed my account limitation but still i can't withdraw my money. Please help me. I need my money back. I badly need it. I hope that it will resolve. My email linked to my PayPal is XXXX XXXX
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-04
Issue: Confusing or misleading advertising or marketing
Subissue:
Consumer Complaint: Received marketing email from paypal for discount at seller that at the bottom of this email it says I am receiving this email because I subscribe to News and Promotions. If you check my account settings I have been unsubscribed to all emails for some time.
Company Response:
State: GA
Zip: 30312
Submitted Via: Web
Date Sent: 2021-09-04
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: I was the victim of identity theft. I reported it to the police. My PayPal account was used to send cash advances, using the linked PayPal credit account I have. I paid off a full balance of over {$10000.00} in XXXX of 2020. These were charges made by me. In XX/XX/2020, approximately {$8000.00} dollars was transferred to a person I can not confirm as a cash advance. I did not report this issue right away, because I was dealing with additional issues relating to the Identity Theft. I believe someone was using a compromised bank account with XXXX, which has been since closed. I can not verify where this money was sent, how it was withdrawn, if I know the person involved, as paypal does not give me access to this information. I had numerous accounts opened with compromised personal and XXXX information. I can not verify if any of the transfer were mine. I have continued to pay the minimum payments on a account I paid off in full. PayPal does not seem to want to help, and I was told I can not speak to their back office to further inquire about the citation. I am now paying a back a large sum of money, that I can not verify i am responsible for. In addition I can not make a legitimate purchase of my own. I was physically unable to make transactions during this time, as I was in the Hospital, which is why I am questioning this situation and my liability.
Company Response:
State: GA
Zip: 30328
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Fraud or scam
Subissue:
Consumer Complaint: Paypal case ID : XXXX Paypal close my dispute case with reason that item delivered when the tracking shows its returned to the shipper. The tracking number is the same tracking number paypal provided. I made a complain to PayPal but instead of being responsible and admit their mistake and refund me. Paypal block my account and i cant use it anymore. This is clearly unethical and its a fraud attempt.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-03
Issue: Managing an account
Subissue: Problem using a debit or ATM card
Consumer Complaint: I had made a reservation with a resort in XXXX called XXXX XXXX on XX/XX/XXXX in the amount of {$1100.00}. I made the payment through PayPal. XXXX XXXX had a cancellation policy promising a full refund if somebody needed to cancel because we were in the middle of a pandemic. I had to cancel my reservation due to travel restrictions and a XXXX emergency. XXXX XXXX sent me a cancellation confirmation email promising to issue me a full refund which I never received. I filed a dispute with PayPal on XX/XX/2021 and after their investigation they told me the reason they were denying my dispute was because it was my banks responsibility not theirs. So I contacted my bank ( XXXX XXXX XXXX ) and filed a claim with them and after their investigation they said no, it was PayPals responsibility to handle the dispute not theirs because the payment went through PayPal so my bank denied the claim. So I contacted the resort multiple times over the last couple months and they did not respond. I contacted PayPal again today and told them the situation, and they said I was outside of the 180 day dispute window even though I disputed the transaction 30 days after the transaction was made. ( Well within the 180 day dispute window ) The customer service representative I spoke to today said after reviewing the dispute the reason it was denied was because it was filed under the wrong category of merchandise not received not a refund not received. I was never told that originally when my dispute was denied months ago, I was told it was denied because it wasnt their responsibility it was my banks. So because of their mishandling of my dispute and giving me misinformation, not processing my dispute properly, and refusing to allow me to appeal after it was denied I am outside of my 180 day dispute window and they are saying theres nothing they can do to get my money back.
Company Response:
State: IL
Zip: 60506
Submitted Via: Web
Date Sent: 2021-09-03
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A