Date Received: 2021-09-27
Issue: Managing, opening, or closing your mobile wallet account
Subissue:
Consumer Complaint: ( XX/XX/XXXX ) Venmo has deactivated my account without giving me a reason and I am unable to withdrawal my funds. I received an email from Venmo regarding my account being frozen and steps to comply to reopen it. I did as requested and sent a copy of my ID for verification. When I didnt hear I followed up on the Venmo chat and they requested again for me to upload my ID. We complied again and Venmo said they will need to pass it on to an account specialist. The next email we received was regarding my account being deactivate and that all funds will be frozen for up to 180 days and that Venmo will no longer be responding to my inquiries. I emailed saying their must have been a mistake and I would like to know what I did wrong and how I could correct it. I got the same response that Venmo will not be able to assist me further.
Company Response:
State: CA
Zip: 94607
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-27
Issue: Attempts to collect debt not owed
Subissue: Debt is not yours
Consumer Complaint: Received a letter on XXXX from XXXX XXXX XXXX XXXX claiming I owe PayPal, Inc. {$9400.00}. This is not my account and paypalXXXX shows a XXXX balance for my account.
Company Response:
State: GA
Zip: 30577
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-27
Issue: False statements or representation
Subissue: Attempted to collect wrong amount
Consumer Complaint: I received a letter from a third party debt collector, XXXX XXXX XXXX XXXX in XXXX, NY claiming they were trying to collect a {$2000.00} debt I owe to PayPal , Inc . I use my PayPal regularly and neither my regular PayPal nor my PayPal credit account show any balance owed or past due. The letter claims that PayPal will accept {$1500.00} as partial payment if I cough up the money quickly. I have reported this to PayPal 's security team as well. XXXX XXXX
Company Response:
State: AR
Zip: 717XX
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with non-monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-27
Issue: Attempts to collect debt not owed
Subissue: Debt was result of identity theft
Consumer Complaint: A company by the name of XXXX XXXX XXXX XXXX XXXX contacted me and informed me that I owed {$360.00} in unpaid debt. I am unaware of this debt or the account to which it is linked. The account is fraudulent, and I've placed a fraud alert on my credit report as a result of things appearing in my name that I'm not aware of. This collector has been harassing me about this account for weeks, and I've already stated that I do not know the account in question, nor did I open or operate it. Please help me with this because I've never owned or operated the account they're looking for. They are stating that they contacting on behalf of PayPal but I've reached out to Paypal countless times about the account in question and reported to them numerous times that the account is fraudulent and that the account is operated does not belong to me also that it is a fraudulent account and my notifications were ignored countless times.
Company Response:
State: TX
Zip: 77380
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-27
Issue: Unauthorized transactions or other transaction problem
Subissue:
Consumer Complaint: Ok I made some purchases on XXXX and PayPal took money from my bank account and credit card accounts gave me a negative PayPal balance even though I paid for the transactions. Then took money from me again when I attempted to load my PayPal account through my bank account and said it was to cover a negative balance. I opened disputes and sent in hard copies of evidence stating where the payments were taken from PayPal and PayPal would credit my account then take the money back and throw my balance into negative again saying I owe PayPal. This is theft. I paid for my purchases. PayPal owes me a lot of money. I want my money back ASAP.
Company Response:
State: TX
Zip: 77065
Submitted Via: Web
Date Sent: 2021-09-27
Company Response to Consumer: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Closing an account
Subissue: Funds not received from closed account
Consumer Complaint: Paypal violated their policy by permanently suspending our business account : XXXX and holding all of our funds for 180 days without explanation or valid reason. XXXX was started by my family and me. It is a website that sells handmade crafts and accessories. I've been successfully running online shopping business for 3 years, and in 2018 we processed {$400000.00} of revenue through Paypal. In XXXX after 2 months of operating XXXX my business Paypal account got permanently suspended and all of our funds were withheld for 180 days. Paypal 's explanation : " After a review, we decided to permanently limit your account as we found potential risk associated with it. '' This is absurd, we are a legitimate brand that holds stock inventory and we have a full team of customer service reps. Our business has less than 2 % disputes over XXXX orders. Due to this hold of {$21000.00} for 180 days we have to take out personal loans and can not pay our employees.
Company Response:
State: NY
Zip: 11235
Submitted Via: Web
Date Sent: 2021-10-08
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Fraud or scam
Subissue:
Consumer Complaint: We are now based in the united states and XXXXThe magnitude of barely circumventing applicable laws under which paypal is outright cheating and scamming people is very dangerous to a persons emotional and physical well being.HOW can the united states govt or any govt. allow a company like this to operate without being held accountable IT IS BAFFLING.PAYPAL ruins innocent peoples lives thats what they do and are experts in. We are sellers .Have been using paypal as our online payment processor for our websites, but are now in the process of removing them permanently.I want everybody to understand the outright immorality, deception crookedness and incredible greed this evil company operates as.Now keep in mind we have been providing paypal with a massive amount of business for many years now a high volume they should be really greatful to us but the treatment is the opposite.I am certain they pull money for no legitimate reason to collect interest and to retain it for as long as possibleAnd here is just one example to prove why that is the case.Buyer purchases something on our website and we get paid from paypal.Keep in mind buyer in this case was in the united states and the item was being shipped from our XXXX office .Buyer chose economy shipping which is 12-16 business days.Less then 5 minutes after the buyer makes a purchase, the buyer is allowed by paypal to file a item not received dispute and paypal immediately pulls the money from our account BUT KEEPS THEIR CUT OR THEIR COMMISION.Now how are we going to deliver a physical product from XXXX to usa in 5 minutes ? Now we won that dispute eventually but the funds were tied up for 1 month AND even though we won paypal still charged us a very hefty XXXX dollar dispute " fee '' which they should only have charged the buyer because the buyer lost the dispute ... in reality paypal charged us who won the dispute a fee and the buyer both+ kept their cut or commision from the transaction and get this they give you a lower conversion rate then the market rate..... INCREDIBLE GREED.This is how you treat a customer who has been providing you such a huge volume of business for several years.? We now have some other disputes open for no good reason and ofcourse these disgusting pigs paypal are holding our money XXXX with absolutely no wrongdoing on our partXXXX we have verified dhl tracking information item was delivered buyer is outright lyeing and paypal helped themselves and took our money.XXXX buyer according to paypal has 10 days to return the item to us ( a beauty lotion which the BUYER CLAIMS IS DEFECTIVE ) now can a beauty lotion be defective? 10 days have passed and we HAVE NOT received it and paypal is still holding onto our money.XXXX paypals policy is the buyer should contact the seller FIRST before filing a dispute with the seller so the seller has a chance to correct things if they did anything wrong and knows the buyer is about to file a dispute .However its a blatant lie on the part of paypal anybody can file a dispute without contacting the seller you see it gives paypal another chance to steal your money and collect interest on it.For this dispute it was taken by united states customs but even though we dont have to we resent it to her and she will receive it in the next few days ... this does not mean these XXXX paypal go into our account help themselves and steal our money when their is absolutely no wrongdoing on our part.go to XXXX paypal your time will come you outright XXXX.
Company Response:
State: NY
Zip: 117XX
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Money was not available when promised
Subissue:
Consumer Complaint: To whom it may concern. My full name matching my passport XXXX XXXX ; Im from XXXX and I want to complain about a very concerning problem related to the payment service PayPal offered at paypal.com PayPal limited my account without prior notice and held my money for 180 days to cover any disputes. Their customer service always promised that they will release my funds after 180 days. I logged in to my account after the 180 days passed to discover that PayPal stole my money and transferred all my balance to themselves under the false claim of nonexistent damages. There was no damage to PayPal and I believe their claims are false. All disputes related to my account was settled. PayPal acted in bad faith and debited random arbitrary amounts to empty my balance to XXXX enriching themselves from my hard earned money. PayPal transferred my whole balance and took my hard earned money under the Transaction ID : XXXX, XXXX. Under the common law, liquidated damages may not be set so high that they are penalty clauses rather than fair compensation. I believe PayPal acted in bad faith as a payment company, they have failed to offer the promised service. I believe that I was deceived and scammed by PayPal and I want to complain about these corrupt acts done by the payment company PayPal. I have tried to resolve this issue friendly with them many times but they always reply with canned and useless responses done by bots. PayPal failed to provide the advertised payment service. Looking forward to your reply. Thank you
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-10-28
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-25
Issue: Confusing or missing disclosures
Subissue:
Consumer Complaint: This is XXXX XXXX Paypal account email address is XXXX. I Received A Response To My PayPal Message Center Chat With A PayPal Representative On XX/XX/2021 At XXXX Saying That I Will Be Receiving A Email Around XX/XX/2021 Advising Me That I Can Withdraw My Funds. It's Now XX/XX/XXXX And I've Already Received The Email From PayPal Informing Me That I Could Withdraw My Funds But As I Expected PayPal Is Giving Me A Run Around Saying I Still Have To Wait 180 days. I've Already Waited 180 days, I HAVE Proof, One Is Actually Saved In My PayPal Message Center Incoming Box/ It Can Be Found As It Is Dated XX/XX/2021 At XXXX And It Was Sent By XXXX XXXX PayPal Representative. Also I Have The Email That I Received From Paypal Informing Me That I Could Withdraw My Funds Now. Even Though I Have Documented Messages Saved On PayPal 's Customer Service Message Center and A Email From PayPal, PayPal Has Told Me That I Still have to wait 180 days. PayPal Has Incorrect Information Regarding My Accounts Limitation, The Records PayPal Supposedly Saves Is A Joke. Every PayPal Representative I Talk to Tells Me Different Information About My account And Different Withdrawal Dates, PAYPAL obviously Can't Manage Their own Customer Account Data records. But PayPal Somehow Still Acts Like I'm The One Who Is Incorrect And I'm The Reason My Account Was Limited. The last response I received from paypal was a executive Escalations Department Representative Agreeing And Validating That A PayPal Representative Instructing Me To Create A New Account And Told Me When To try to Transfer Money, Knowing My Account Would Be Permanently Limited By Doing So. AGAIN The Representative Confirmed That It Was True That A PayPal Representative While On The Phone With Me, Instructed Me To Do Actions That PayPal Knowingly Knew Would As A Result Cause A Permanent Limitation. No Other Business Operating In The World Today Activity And Knowingly Persuades And Instructs Account Holders To Do Actions That Would Cause Said Account Holder To Have His or Her Account Locked. THIS SHOWS THE INCOMPETENTS, DISGUSTING BUSINESS ETHICS, AND FRANKLY FRAUDULENT WAYS PAYPAL OPERATES THEIR COMPANY. PayPal Knew The Actions They Instructed me to make would Cause my account to be permanently limited. PayPal should have a investigation Performed On Every Department And If An Investigation Were To Be Done On PayPal, I'm sure PayPal Would Be In Hot Water And Be in a lot of trouble. PayPal should be Shut down For Their Own Customer service representative Fraud And INCOMPETENTs.
Company Response:
State: LA
Zip: 704XX
Submitted Via: Web
Date Sent: 2021-09-25
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Date Received: 2021-09-26
Issue: Other service problem
Subissue:
Consumer Complaint: On Friday, XX/XX/XXXX I got an email from paypal : You can no longer do business with PayPal ( Ref ID - XXXX ) That was after 30 minutes from receiving a payment via PayPal. I was shocked because my account was in a good standing since almost 2 years, I have not received one single dispute because I'm not seller at all. I'm using paypal only to receive money from some making-money websites. They didn't even ask me to submit documents to confirm my identity. I tried to contact them but i'm just getting replied from bots maybe. I tried to phone them but I'm stuck in the queue for many minutes until my phone balance runs out. I have now {$180.00} stuck in my paypal account and I'm unable to withdraw it until XX/XX/XXXX. I have bills to pay and I can not wait for 6 months. Everything is ruined now and I'm asking paypal to restore my account or at least releasing my funds so I can withdraw them and if they need any documents, i'm ready to submit them. Waiting for PayPal reply.
Company Response:
State:
Zip: XXXXX
Submitted Via: Web
Date Sent: 2021-09-26
Company Response to Consumer: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A